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Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more

4.9

★★★★★ Excellent

8,210 reviews across 7 offices and 3 platforms

Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,210 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

8,003

Reviews on Google

All 7 offices

Facebook logo

4.7 / 5

29

Reviews on Facebook

All 7 offices

Trustpilot logo

177

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 7,997 reviews on Google only. Show every review

5/5

Google

Myself and my wife cannot speak highly enough of the team at Robinson Michael and Jackson. Our experience of selling a property was by no means an easy one, we initially listed with another local estate agent that quite frankly showed …

Tom · 20 September 2021 · Robinson Michael & Jackson Sittingbourne

Agent replied · 17 June 2024

Thank you Tom and Sam for the lovely review. We are so glad we were able to assist in getting you both moved to your new family home, especially after what has been somewhat drawn out process for you both! We wish you all the best and happiness for the future!

5/5

Google

RMJ offered me a really good service from start to completion. From the first visit with Sam, my flat was on the market swiftly and offered a good competitive rate. My flat sold on the first view. I also purchased my onward property through …

Katherine · 20 September 2021 · Robinson Michael & Jackson Sittingbourne

Agent replied · 17 June 2024

Thank you Katherine, Glad we were able to help and get you into your new home!

5/5

Google

Our sale was part of a large chain and it took a long time to get to exchange of contracts but RMJ were fantastic. They kept us updated with each step and Julie, the sales progressor was brilliant. She went above and beyond to keep the …

Claire · 20 September 2021 · Robinson Michael & Jackson Sittingbourne

Agent replied · 25 June 2024

Thank you for the kind words Claire. Julie is an invaluable member of the team and glad that she was able to get you exchanged today after what has been quite a drawn out process for you! Thanks again and see you on completion day.

5/5

Google

Excellent customer service, Really helpful the whole way through, Purchase didn't take any longer than needed. Sam was brilliant and getting back to us with any questions we had asked. Helpful, friendly and professional! Highly recommended

Hannah · 20 September 2021 · Robinson Michael & Jackson Sittingbourne

Agent replied · 17 June 2024

We are so happy we were able to get this through nice and quickly for you and hope you will be really happy in your new home

5/5

Google

I can not recommend Robison Michael and Jackson highly enough. From being shown properties by Sam and Joe all the way through the process to completion. Adam was fantastic at keeping me updated all the way through the process and Tom for …

Aaron · 20 September 2021 · Robinson Michael & Jackson Sittingbourne

Agent replied · 17 June 2024

Thanks for the great review Aaron, looking forward to handing over the keys to you this week!

5/5

Google

I want to thank very much Robison Michael & Jackson from Sittinbourne, they were really very professional and friendly i can't complain about anything, definitely recommend it to all my friends who want to buy or sell. A thumbs up for them!

Giuseppe · 20 September 2021 · Robinson Michael & Jackson Sittingbourne

Agent replied · 17 June 2024

Thank you for the lovely review Giuseppe, we hope you enjoy your new home!

5/5

Google

My Partner and I approached RMJ Sittingbourne as we wanted to get our property on the market so that we could move and start new chapter in our lives. Sam and Mica were polite, responsive and professional and made our move progress both …

Sam · 20 September 2021 · Robinson Michael & Jackson Sittingbourne

Agent replied · 17 June 2024

Hi Sam and Sam, thank you for the kind words! I'm glad we were able to assist in getting you moved. We wish you all the best in your new home!

5/5

Google

Sam and the team have provided an outstanding service from the get go. We sold within a week of being on the market, and bought our next property through RMJ as all our considerations were taken into account and they found us the perfect property. I would highly recommend. Thanks to all at RMJ imvolved in our sale & purchase.

Tony · 20 September 2021 · Robinson Michael & Jackson Sittingbourne

Agent replied · 31 May 2023

Thanks Tony, we are really happy that we were able help both you and Karen sell and purchase your new home! We hope you enjoy your new home!

5/5

Google

Just want to say a huge thank you, I know I have taken so long to write a review! Just didn't know what to say. I thank Sam so much, from when he came to my beautiful house to value it he went through step by step with me, on the process of …

Natalie · 20 September 2021 · Robinson Michael & Jackson Sittingbourne

Agent replied · 17 June 2024

Thank you for the glowing review Natalie. We are so happy we were able to get you moved at what was a very stressful time for you. We hope you are very happy in your new home

5/5

Google

Having been looking for a property to buy for a fair while, I had had dealings with a few estate agents but RMJ were by far the most professional and friendly. We were kept in touch with at every point of the transaction and they went above …

Kelly · 20 September 2021 · Robinson Michael & Jackson Sittingbourne

Agent replied · 17 June 2024

Thank you for the lovely review Kelly, We hope you are both happy in your new home!

5/5

Google

We had a great experience with Robinson Michael and Jackson in Gravesend. Chloe and Abigail couldn’t have been more lovely and helpful. They worked really hard to help us secure a home to rent. We were first time renters and they answered all our questions and made sure it was smooth sailing. Couldn’t recommend them enough! Great service and always professional!PositiveResponsiveness, Quality, Professionalism, Value

Katie · 27 July 2021 · Robinson Michael & Jackson Gravesend

Agent replied · 1 October 2023

Hello Katie, thank you for your review. You were a pleasure to work with! We hope you love your new home and settle quickly. All the best! The Lettings Team.

5/5

Google

We would like to say a big thank you to Lee Franklin, Charley Germaney and the rest of the team who helped to push our house purchase over the line. Really professional, fast and strong communicators. Would definitely recommend to friends and family and look forward to future home purchases with them.PositiveResponsiveness, Professionalism

Adaure · 27 July 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Thank you Adaure! You have been a delight to work with on this purchase and we are very happy to welcome you to Rainham. Look forward to next time, Lee and the team

5/5

Google

We chose Robinson Michael & Jackson because they were confident and knowledge about local market. They kept us informed throughout the process and attended all viewings on time. In comparison to other estate agents their website is well designed with detailed floor plans and video tour which are very useful. When you want to sell a property you need speed and efficiency that's what we have experienced with RMJ. Special thanks to Lee and Charlie.PositiveProfessionalism

OzgunD · 27 July 2021 · Robinson Michael & Jackson Rainham & Gillingham

5/5

Google

Rating only, no written review.

GT · 26 July 2021 · Robinson Michael & Jackson Chatham & Rochester

Agent replied · 26 July 2023

Thank you Gallina and thank you so much for all the cake you dropped in! We wish you the best in your new home!

2/5

Google

Not happy with my recent experience of driving 2 hours to the viewing, only to find out when I got there that someone had might a considerably high offer on the place of interest. It would have been nice to be told that an offer had been made in advance, especially as we did not even get the first viewing, because it was outside of my budget and we were left very disappointed. Won't be using them again because of this which is a shame, as I think tenants aren't chosen on merit, but on how much money they can offer. I think that it should have been made clear that higher offers were being taken from the get go otherwise I would not have shown interest and spent all that time travelling there. No follow up made either to see if we were interested.

J · 25 July 2021 · Robinson Michael & Jackson Gravesend

Agent replied · 1 October 2023

Hello JC, thank you for your review. I'm sorry that you feel this way, unfortunately we're not able to inform clients of higher offers until they're put forward upon the viewing. If we receive an offer above the asking price, we let other viewers know so that they're aware when putting their interest forward. It's not a first come, first serve basis on the viewing which is why you were still able to view after the other viewings and offers had commenced within that time slot. With regards to your comment on how a tenant is selected, anyone who puts an offer forward is then forwarded to the landlord and they select their tenant of choice. We hope to work with you in the future and assist you with finding a new home - The Lettings Team

5/5

Google

Andy at RMJ sold our flat a decade ago and we didn't hesitate to go back to him again. He's professional, thorough, attentive and good fun. As I said to my daughter the other day, if you find a good estate agent, hold onto them. And we shall.PositiveResponsiveness, Quality, Professionalism, Value

Bizz · 24 July 2021 · Robinson Michael & Jackson Gravesend

5/5

Google

I am in the process of purchasing for the second time with RMJ Strood so that sums up how great they have been. I have always received a professional and friendly service, I can call with any issues or concerns at any time with full explanations and never rushed. I’ve receive great service from all members of the team including the mortgage advisor who keeps me regularly updated. I hope to continue with future interests.PositiveProfessionalism

Michelle · 22 July 2021 · Robinson Michael & Jackson Strood

Agent replied · 27 June 2024

Hi Michelle, We really appreciate your review. Thank you for your continued business. Many thanks,

5/5

Google

A very good experience with Robinson Michael & Jackson Strood from start to finish. I just bought my first property and they made the process seem so easy! Communication was very clear and on point. They offer a very professional service and I will definitely recommend them to friends and family. A special thank you to Michelle ( The sales progressor) who was very lovely and held my hand during the process. Thank you very much for the support!!!!!

Somida · 22 July 2021 · Robinson Michael & Jackson Strood

Agent replied · 6 June 2023

Thank you for your kind words Somida.

5/5

Google

We completed on a house sale & purchase in January 2021. The service from RMJ was first class from start to finish. They always kept us informed about any progress on both the sale and purchase, and we always felt like we were being looked after. I had reservations about going with a local agent as we had used an online one previously which was fine, but now I'd always go local, RMJ were great. In particular, Lily, Andy P and Jo R were fantastic.PositiveResponsiveness, Quality, Professionalism, Value

Joe · 20 July 2021 · Robinson Michael & Jackson Gravesend

5/5

Google

I would like to say a big thank you to Jo and all the team at Robinson Michael Jackson Gravesend for a wonderful service provided in the purchase of my new property. We were kept up to date throughout the process and reassured everything was going to plan. On my behalf of my family thanks once again for all the help in purchasing our lovely new home.PositiveQuality, Professionalism

Nathaniel · 20 July 2021 · Robinson Michael & Jackson Gravesend

5/5

Google

As a first time buyer in current climate the whole experience can be very stressful. However, I was very lucky to come across TJ and his colleagues in RMJ that made the process much easier and less stressful. Very efficient and friendly. I have gone through numerous agencies and agents, so I can honestly recommend TJ. If you want things done in professional and efficient manner he's your person.PositiveProfessionalism

Dominika · 20 July 2021 · Robinson Michael & Jackson Strood

5/5

Google

I found all the answers to my questions from Kelly and all of my requirements for my new contract were attended to by Stacey. Happy all round with my experience. Professional service.PositiveResponsiveness, Professionalism

Jaspal · 19 July 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 2 October 2023

Hi Jas, we are pleased you were happy with our service and look forward to working with you in the future should you ever need us. Kelly & the Lettings Team.

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Awards

The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinson Michael & Jackson is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.

EA Masters by year, 2018 to 2023

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Robinson Michael & Jackson

Which Robinson Michael & Jackson office has the most reviews?

Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.

Where are the Robinson Michael & Jackson offices?

The seven Robinson Michael & Jackson offices, by town:

  • Chatham: 22B Military Road, Chatham, ME4 4JA
  • Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
  • Maidstone: 15a King Street, Maidstone, ME14 1BA
  • Rainham: 17 High Street, Rainham, ME8 7HX
  • Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
  • Strood: 109 High Street, Strood, ME2 4TJ
  • Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?

Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.

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