Trusted Agent profile
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★★★★★
8,210 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,210 reviews on three platforms, rated 4.9 out of 5 overall.
8,003
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,997 reviews on Google only. Show every review
5/5
GoogleRobinson Michael & Jackson were amazing in dealing with the purchase of our property, they were always there even when they wasn't sure of an answer they would come back to you, Jade, Lilly and Jo were terrific and I would highly recommend them
Hi Kerstie. Thank you very much for making time to post a review. We hope you love your new home.
5/5
GoogleThank you for the very smooth sale of the property. You communicated effectively at all times and responded promptly when required. I would recommend Andy Plaistow in particular and feel that everything went to plan.
5/5
GoogleThe team were there every step of the journey. Some delays faced due to covid but they were always able to keep up communication and give the necessary push to get the sale over the line. Would definitely use again.
Thank your for you review. Much appreciated.
5/5
GoogleHad a great experience with them as a buyer, they helped speed thing along with our solicitor a few times and were always happy to answer questions when needed.
Dear Uri. Big thanks to you for your review. We hope you are happy in your new home. Andy and the team at RMJ.
5/5
GoogleGreat estate agent, they understood the market, house valuation was on point and sold my house within two days, I am a very happy client and I will definitely use them again 👏🏾👏🏾👏🏾👌🏾 …
That’s great to hear and working with you has been our pleasure. We look forward to working with you again in the future. Hope you get the keys soon to your new home. Thank you. Andy and the team at RMJ Gravesend.
5/5
GoogleThe entire team of this company are very professional and helpful throughout the process of acquiring our new home. I will recommend and use them in future. Thank to the entire team.
Thank you for giving us a review. It’s lovely to hear that the whole team were appreciated. It did go through fast as well which was amazing. If you need any help in the future we are only a phone call away.
5/5
GoogleWe purchased a flat through Robinson Michael & Jackson recently and it was a pleasure dealing with them. They guided us through the whole process and Jo in particular always kept us informed and helped us through the negotiations.
5/5
GoogleI’m glad to work with Robinson Michael & Jackson specially Andy and Reece. They are very much supportive and always give better and suitable advice. There guys are very much professional do there best to make me satisfied .
Thank you
5/5
GoogleFantastic effort from Andy and his team of professionals dealing with our sale. Considering the length of the chain, time of year and Covid restrictions we cannot believe how smoothly things all went. Would highly recommend. 5 big stars!!!
5/5
GoogleOur experience with RMJ was a very stressfree one they were very helpful and there was always someone on the end of the phone to help with any queries or give advice especially Jo. I would highly recommend them to sell your home.
Thank for you kind words and we are very pleased that you are happy with our service. All the best Andy and the team.
5/5
GoogleThe customer care is second to none. From when we first put our offer in and having support from Lily to the amazing Jo who has supported us tirelessly throughout the process of buying our first home we honestly can’t thank you enough!
5/5
GoogleThe Sales Team,Ben Griffin from MAB and Jo have been brilliant. Very responsive and have made this process very easy for me especially as a first time buyer! Would definitely recommend!
5/5
GoogleSupported and helped us through all the selling and buying process. Sold our house within a week. Professional and very reliable and just a nice people to deal with
Very kind of you to share your experience with us. Glad we could be of assistance and thank you again for your business.
5/5
GoogleThe team at RMJ have been superb with their help in both buying the house I currently live in and when aiming to move/ sell my house this year! Reece/ Andy and all of the team couldn't help more and I recommend them highly!
5/5
GoogleI had the pleasure of working with Abigail during my search for a house. She was patient and consistent with her communication and was able to find me a place that exceeded my expectation. Once I expressed my desire for the property, she went above the call of duty to ensure I got the home of my dreams. Thank you Abigail and the entire Robinson Michael & Jackson team
5/5
GoogleAll the representatives I've spoken to (Chloe, Abigail, Petra) whilst approaching, being signed up with and using this service for a managed letting have been very helpful. Petra in particular was very attentive and accommodating when dealing with the leadup to my tenants moving in. So far everything has been relatively painless to get my rental property up and running, which has been a weight off of my shoulders.
5/5
GoogleI placed my property on the market in June 2020, and was reassured by Reece Cox that all Covid 19 regulations would be followed during viewings. I was lucky enough to find a buyer within a few weeks and we completed on 5th March. The circumstances of my sale were complex (not even the Solicitor had come across this situation before) and at times was stressful. However, I had regular and full support and up-dates from Jo Rossiter. I would like to thank everyone involved in my sale (especially Jo) and would recommend this agent to anyone looking to sell in the future.
5/5
GoogleThank you to Andy, Reexe and all the team at RMJ Gravesend for assisting with my house purchase. All went through in a good time and the was also rented via the letting team in 24 hours. I would highly recommend this company.
Thank you for the review. It’s really appreciated and any referrals would be amazing. We pay £100 upon completion to you if a client you refer sells through us. Kind regards. Andy and team at RMJ Gravesend.
5/5
GoogleRight from Lily Dowden Smith on viewing the property to Jo Rossiter handling the after sales. They were very helpful professionals. They updated me every step of the way. Would recommend Robinson Michael to my friends and family without a doubt.
That’s great to hear that you would recommend us. We hope to hear you hear your name as we do reward referrals if any of your friends of family have a house to sell.
5/5
GoogleReece Cox and the team were amazing. They guided me through the maze of selling during a lockdown pandemic. Reece Cox calmed me down when i needed it and explained the finer points of house sales very clearly, simply and professionally. As agents they were very responsive and kept the sale moving along. I recommend them very highly.
5/5
GoogleMy wife and I had been house hunting for many months unsuccessfully. This was during the stamp duty holiday and the market was crazy . We were viewing properties with all different agents but then decided to stick with Robinson , Michael & Jackson as they seemed to really get what we were looking for that was also within our budget . On our third viewing with RMJ we both agreed we'd found "the one" ! From that point onwards the Team at RMJ were really professional but also friendly so that we felt as relaxed as possible going through the bidding , acceptance and finally completion stage . Massive thanks from Mr & Mrs McDonnell.
It was our pleasure and we enjoyed dealing with you from start to finish. We hope you are very happy in your new home.
5/5
GoogleI had a truly wonderful experience with RMJ in Gravesend. Lily Dowden Smith was exceptional when she visited my property. She put me at ease instantly and gave assurances that they would do their utmost to achieve the figure I wanted to sell. RMJ knew the figure I needed to achieve and beyond; there was no deviation from this. I want to say a massive thank you to Jo Rossiter, who was very patient throughout and offered stellar help. Thank you, RMJ Gravesend, for all the support and outstanding five-star service.
Thank so very much for taking the time to send a review. Both Lily and Jo would like to send personal thanks you for you kind comments. We hope to work with you again in the future.
5/5
GoogleDuring our property purchase Reece Cox the Branch Manager introduced us to Jo Rossiter the sales progressor. From the outset we were impressed by her excellent service, she kept us fully informed during the whole process. Thanks Jo.
Dear Tony. Thank your for taking the time to send a review and to mention Jo for her service. It means a lot to us. We hope you are very happy in your new home.
5/5
GoogleWe needed a letting valuation letter from a local agency. For last 2 weeks, we contacted 5 different agencies including Robinson Michael&Jackson Gravesend. Even though I was in a meeting in the morning they called me, they repeatedly called us to reach. In the afternoon I received another call from Chloe to sort my request out. She actually emailed me the letter without even asking a penny which was surprising and very kind. She sorted my request out within less than a day. She even texted me on WhatsApp to make sure if we received the email or not as I could not confirm that I received the email. i honestly am so happy to meet Robinson & Jackson, I will definitely reach them when I decide to rent out my property in the future. I will surely recommend them to my friends living in the same area. I cannot finish without saying this; Chloe is a great asset for Robinson & Jackson.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
