Trusted Agent profile
Verified
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,998 reviews on Google only. Show every review
5/5
GoogleVery happy! Friendly, professional and helped me with chasing the solicitors so thank you, especially Lee! Would 100% recommend!
Hi Abbie, we are happy too! Thank you for all you help with your solicitor, it would not have happened without you. Look forward to giving you the keys on Friday! Lee and the team
5/5
GoogleVery pleased with the responsiveness of the team. They have been very professional and accommodating. I would not hesitate to use again.
Thank you for the feedback Brogan, we would be delighted to help you again. Lee and the team
5/5
GoogleIt was a good choice! Very helpful all the way through the very complicated exchange. Would be even worst without RMJ support. I do recommend them.
Thank you Monika, you were fantastic throughout the whole process and really did your part to make it all happen with a day to spare on the stamp duty deadline! We wish you every happiness in your new home. Lee and the team
5/5
GoogleGreat experience - Courtney has always been really helpful, professional and very knowledgeable every time we speak to her!
5/5
GoogleI am looked after by Stacey. She is really professional. Also she responds to my queries very efficiently. I will definetely recommend.
Thankyou for leaving us and Stacey a review. We wish you all the best in your new home. Kelly & the lettings team.
5/5
GoogleI have been extremely satisfied with the service I have received from Robinson Michael & Jackson. Very good service. Very helpful, would use again any circumstances.
Thank you very much for the review! We will have the keys ready for you on Friday for completion! See you then, Lee and the team
5/5
GoogleI rent for a much sought after property. Kelly, Stacey & Libby where very helpful and provided guidance to progress. The online portal was very helpful as well
Thank you for your review Paul, we hope your move went well and that you have settled in nicely to your new home.
5/5
GoogleLee Franklin led from the start and kept with it through what for him was a challenging sale. In particular Obtaining the facts about the buyer from February to October through Covid etc. etc home teaching as well !!!!!!
Thanks for the review John! We could write so much about your sale but no one would believe us! I am so glad completed the sale for you. Lee and the team
5/5
GoogleRecently purchased a property with rainham branch. Very grateful for all their help. Was kept updated with the purchase throughout. Would highly recommend
Thank you John, it was our pleasure to assist on your purchase. We wish you every happiness in your new home. Lee and the team
5/5
GoogleThanks Kelly and Nikki for your amazingly quick service, finding, vetting and helping our tenant to move in under a month. You're both superstars!
Hello Steven, as always a pleasure working with you. Thank you for the business, Kelly & the team.
5/5
GoogleThis was the first time I used RMJ letting services. Kelly and Stacey were extremely professional, responsive and approachable. I would certainly recommend them!
Thank You Afshan, we look forward to working with you in the future - Kelly & Lettings Team.
5/5
GoogleGood communication from all times and a pleasure to deal with, always willing to go out of the way to help on any enquires and did a great job keeping me in the loop with proceedings. Will recommend to others going forward.
Thanks Alex for coming back to us after you bought the property through us a few years ago. The sale went through in 7 weeks from the first day you put the property on the market through to exchange and completion. Now we need to find you another property to buy! Lee and the team
5/5
GoogleWe would highly recommend RMJ . they made the house sale experience very easy and were extremely helpful in every way, ensuring we were always updated at every stage.
Thanks Mark, it was our pleasure to act for the sale. Lee and the team
5/5
GoogleWe really had the best experience as a estate agent. Me and my family 100% recommend Robinson Michael & Jackson Rainham & Gillingham Estate, Thank you very much.
Thanks for the review Costi! What a journey we had getting it all through after the first lockdown. It was a pleasure to help you and your family. Always here if you need. Lee and the team
5/5
GoogleLibby Welch was amazing throughout. Attentive responsive and helpful! Plus nice touch with goody box for move in day. Well impressed. Thank you so much Andy Copland
Thank you Andrew for your lovely review, we hope you loved the goodies in the box! Kelly & the Lettings Team.
5/5
GoogleGreat service from Nikki and Stacey in the lettings team. Very reactive to any questions I had. Moved us in within 1 week. Thank you RMJ
Thank you for the lovely review! We wish you all the best in your new home. Kelly & the lettings team.
5/5
GoogleA pleasure to have met you Kelly, A big thank you to Nikki for your quick responses that helped secure our new Let, All correspondence from both of these Ladies was excellent, replied to quickly and lots of support given to me I would gladly recommend Thank you
Thank You for the review Yvonne. All the best for you all in your lovely new home. Kelly & the lettings team.
5/5
GoogleEllie within the property management team was excellent and really helpful. Not only was she incredibly friendly, she was very organised and efficient to what was needed. Would recommend.
5/5
GoogleThrough an amazingly difficult time of bereavement, first and second lockdown the team at the estate agents were really helpful. After many ups and downs we got there. Thank you to all those involved.
5/5
GoogleVery happy with the communication from the beginning to the end. They kept on top of things, ensured it didn't drift. Nudged everyone concerned to do their bit. I would be happy to recommend and use them again.
Thank you Grace! We hope you enjoy your new investment property. Let us know when we can assist with the next one! Lee and the team
5/5
GoogleI cannot recommend Robinson Michael and Jackson enough, especially Courtney from property management, she has gone above and beyond to see to my requests and help me out, she is professional, friendly and always a pleasure to talk to.
Thank you very much for the lovely review.
5/5
GoogleLee, Charlie and the team are probably the nicest team you will ever work with and I can say that without hesitation as I have dealt with another "big" agent in the area. The team are pragmatic, responsive and generally a delight to work with. Thank you RMJ for your help on everything. DIPAK & BHARTI x
Thank you for the kind review Dipak and Bharti! We wish we could give you a review back as it would be 10 stars! It has been our pleasure to help an amazing family relocate to your new area and beat the stamp duty. Rainham will not be the same without you! We wish every happiness in your new home. Lee and the team
5/5
GoogleI cannot recommend the Rainham branch of RMJ highly enough. Their team are personable and offered a friendly and efficient service, and their advice was helpful and reassuring, leading to the successful sale of our property.
Thank you Ashley, it has been a pleasure to act for you. As we discussed at the initial stages, the relationship between the seller and the agent is vital to a smooth transaction. This is a perfect example. Thanks for the review from all of us at RMJ. Lee and the team
5/5
GoogleThis is my first property I’ve ever rented I found RMJ Rainham very helpful and professional plus even though I took the property on video viewing only.They assured me it’s was nice little home which it is I would recommend the team at RMJ especially the girls on the Rental team and Stacey at the Strood Branch. Plus thanks to the girls and the Maintance team for my heating issues yesterday nothing was to much trouble and to Kelly for making the handing over of the property so easy and to Libby in the office I must of drove you crazy with the amount of phones calls you delt with and the help you gave me over the phone thanks again
HI Adam, Thank You for your review. Our pleasure to help and assist you with the phone call's, was no problem at all. We hope you are happy in your new home :) Kelly & the lettings team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
