Trusted Agent profile
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★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,998 reviews on Google only. Show every review
5/5
GoogleMichelle Wilkins was fantastic from start to finish, she responded quickly to every question we had & solved our issues easily. Thank you for making our house sale so easy Michelle..PositiveResponsiveness
Hi Laura, Thank you for your kind words. We are pleased that Michelle has made your experience a pleasurable one. We wish you all the best. Many thanks.
5/5
GoogleThroughout the entire process, the 'Robinson Michael & Jackson Estate Agency Branch' in 'Strood' provided an incomparably professional, competent and efficient service !! If 'Her Majesty' awarded 'Honours' to 'Estate Agents', Nancy, Michelle, Tammy, Jade , Callum, Reece and many more, would receive one each !! Quite exceptional !!
Hi Ian, thank you so much for your lovely words. On behalf of the whole team at RMJ Strood it was a pleasure working for you and we wish you all the very best for the future. If you have any friends or family looking to move in the Strood area please send them our way so we can help them too.
5/5
GoogleTHE best local estate agents around.they have the best houses for sale. Very professional and also knowledgeable in the houses around. If your solicitors are slow ask Michelle to chase them and she will and get it done quicker. No wonder they have so many more houses for sale as they can sell it quicker.PositiveResponsiveness, Quality, Professionalism, Value
Hi Navdeep. Thank you for your feedback, we all wish you all the best in your new home. Thanks, RMJ Team.
5/5
GoogleOnce Michelle in Sales Progressing had hold of our case things moved quickly and professionally. E-mails were answered promptly and concisely. Team dealing with viewings were also professional but still relaxing.PositiveResponsiveness, Professionalism
Hi Daren, Thank you for your above review. It was a pleasure assisting you with your purchase. We hope you are enjoying your new home. Many thanks.
1/5
GoogleUtterly incompetent! Buyers and sellers beware. Between Nancy, TJ, and Harrison, I have never dealt with a more incompetent group of estate agents. These fraudsters will lie about offers, make up offers to raise prices, not pass on and withhold information. Absolutely ridiculous, steer clear, will not deal with these people again. Their rude on the phone, pretend not to be in the office, terrible with communication. I'd definitely not sell or buy through them.NegativeQuality, Professionalism
Hi GKD, really disappointed to hear this, I have checked through our system and cannot find your details. We work really hard to get 5* reviews and would like to discuss your experience further as we have no record of dealing with yourself. Please contact us to discuss this further via strood@robinson-jackson.com. We look forward to hearing from you. Many thanks.
5/5
GoogleThe team at RMJ were great to deal with from start to finish. They found Two buyers who made offers before the property details had even been typed up. The whole process went very smoothly and Michelle kept me up to date throughout, without ever needing to be chased. I would recommend RMJ and their legal firm to anyone. Thanks again for a great service.PositiveResponsiveness, Quality, Professionalism, Value
Hi Mr Gibson, Thank you for the review. It was our pleasure to assist with the sale. Thanks.
5/5
GoogleThe team have been with me every step of the way, especially with the circumstances that meant we sold the property. They have kept me informed and have been extremely pleasant and helpful. I would recommend them to anyone buying or selling a property.PositiveQuality
5/5
GoogleThe team at RMJ are so polite, friendly and helpful. They helped us to sell our house during the pandemic and we couldn’t recommend them more. Great friendly staff, professional and reliable. Thanks to all at RMJ!PositiveResponsiveness, Quality, Professionalism, Value
It has been our pleasure to assist you and your beautiful family Lena. We knew that finding a property that met all your requirements was going to be the challenge and with the Pandemic and lockdowns thrown into the mix, it seemed the odds were against us! However, we all stuck at it and I am so glad you have finally exchanged contracts. You can relax now and only a few months until your brand new home is ready! See you on moving day! Lee and the team
5/5
GoogleBeing a first time buyer, Charley was very helpful with guiding us through buying our first home. If I had any questions, she would respond to me quickly and handle any issues we had. Would buy/sell through RMJ again.PositiveResponsiveness, Professionalism
Thank you Claire, what a beautiful home you have bought! We wish you many happy years there and will be here whenever you need an up to date appraisal or look at moving again. Lee and the team
5/5
GoogleI’ve been dealing with Sarah-Jane and Ellie from Robinson Michael Jackson during my tenancy. I have to say how refreshing it is to speak to two extremely knowledgable, helpful, courteous and professional employees. Any problems I’ve had, I’ve contacted them and the problem is resolved, it’s takes away any stress or worry. I’m always kept up to date with phone calls and emails. I cannot recommend Robinson Michael Jackson enough Sarah-Jane and Ellie enough. They are a credit to the branch and the Company.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe were in the unfortunate position of selling our family home through probate. We had few alternate estate agents come out to meet with us but Robinson Michael & Jackson stood out. Local, friendly, professional and understanding.Throughout the process and a major hiccup they kept us informed and answered my questions regardless of how minor they were. As first time sellers this was a great because I am sure some of the questions should have been obvious. They were good value we felt. But above all our instinct to go with who felt right mattered above all. We would highly reccomend the Rainham branch.PositiveResponsiveness, Professionalism, Value
Thanks for the review Ruth, it was our pleasure assisting in the sale of your family home. We had to be tough with the first purchaser but we found a lovely family in the second buyer who really appreciate the home. We will send you a thank you voucher with any friends that you recommend. Lee and the team
5/5
GoogleCannot recommend Robinson Micheal and Jackson enough, they helped me buy my first home and made it as stress free as possible. They recommended solicitors and a Mortage advisor. Throughout the process they were friendly and helpful as well as updating me regularly and answering the many questions I had. I would definitely use them again when it’s time to sell. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the lovely review Ellie, it has been our pleasure helping you purchase your first home. We wish you every happiness and are here whenever you need. Lee and the team
5/5
GoogleAll of the staff are very friendly, helpful and professional. Throughout the process of selling my house and the purchase of my new house they provided advice, and support. Particularly in the run up to exchanging contracts they worked hard to move things along. I would recommend them to anyone and would certainly use them again.PositiveProfessionalism
Thanks Ruth, we are glad we have helped you move to your new home! We wish you all the happiness in Maidstone. Lee and the team
5/5
GoogleThis is the 3rd time I have used Robinson and Jackson to lease my property, all throughout the communication and professionalism has been fantastic and I thank you for that and will not hesitate in using you for a 4th time. A big thanks goes out to Nikki and Libby and a great big thank you to Stacey who has been amazing and is a credit to R&J. Highly recommended.PositiveResponsiveness, Professionalism
Hi Matthew, so pleased we got it all sorted for you and you are happy with the service! I look forward to working with in the future! Kelly & the lettings.
5/5
GoogleI had Michael Robinson and Jackson sell my property and I have to say I could not fault them from start to finish. I had a few problems trying to find a property for us and I never got pressured from them once. They are extremely helpful when I needed to find answers the solicitors would not give me they as staff went out there way to help. I wish I had gone with them years ago. I would like to say a massive thank you to everyone that works in Rainham branch you have all been absolutely amazingPositiveResponsiveness, Quality, Professionalism, Value
Thank you for the review Shirley, it was our pleasure to assist on both your sale and purchase. After your experience with other agents, its reassuring to hear that we are not all the same! Look forward to moving day! Lee and the team
5/5
GoogleI was extremely fortunate to have Libby, Nikki, Kelly & Stacey help me find and my family move in to our new home. We have had an incredibly difficult few years and have been unable to find a suitable home for over 7 months despite trying desperately we’d always miss out. The ladies were understanding, quick to respond and unlike other agents they actually DID get in touch when a new property became available and helped us move quickly getting everything through smoothly, keeping me updated throughout. I can’t thank them or recommend them enough, they’ve enabled us to have the start to our future we’ve been waiting for! Thank you!PositiveResponsiveness, Quality, Professionalism
Thank you for the lovely review Dan! We wish you and your family all the best for the future in your new home. Kelly & the team.
5/5
GoogleRobinson Michael and Jackson was so professional from the start. We explained our situation and Charlie was so helpful. When I had any questions the staff was always on the phone to guide us through. The whole process was quick and they always kept us updated. Thank you to all the staff that made Selling our home a pain free one.PositiveResponsiveness, Professionalism
It really was our pleasure Raymona, we are so happy we got you a great price for your home and it went through without any drama. We will gladly assist your daughter when she is ready to sell later in the year. Lee and the team
5/5
GoogleUsing Robinson Micheal &Jackson estate agent is a good decision, they all helped me throughout my dealings with them. Shannon’ and her team are fantastic people, they rented my property within days and even after the tenant moved out everything were done professionally. Thank you ShannonPositiveProfessionalism
Hello Mopelola and thank you for the review. I am very pleased Shannon has given you such a good service! Kelly & the lettings team.
5/5
GoogleI have just used RMJ to let my property out and I am very happy with the service. The girls in the office Libby, Kelly, Nikki and Ellie were very helpful and communicated with me throughout the process. They found me a tenant within a few days which I was very impressed with. Would definitely use them in the future. Thanks again.PositiveResponsiveness, Value
Thank You for the review Harvey. Kelly & The Lettings team.
5/5
GoogleAs a first time landlord I cannot recommend Robinson Michael and Jackson enough. They are a one-stop shop for dealing with the whole complicated process of letting a house. I found the team to be professional, organised, personable and effective. I was impressed with the literature and online information they provided from the start, right through to the thorough service they offered throughout the letting procedure. A special mention must go to Nikki Eke for her excellent work and positive attitude.PositiveResponsiveness, Professionalism
5/5
GoogleA team of really helpful professionals providing high quality service. Right from the start of my application to the moment I moved into the property, this team was only a phone call away. Stacey was absolutely wonderful, showing great understanding and appreciation of circumstances I had do deal with moving my application forward. Nikki, thank you for the timely interventions that ensured all the boxes were ticked. Shannon, you called to check everything was OK. Sarah-Jane and Libby, thank you for helping out. I highly recommend Robinson, Michael & Jackson-Rainham & Gillingham Estate Agents to all prospective tenants on the market searching for a new home.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the review Kwasi and we wish you all the best in your new home. Kelly & the lettings team.
5/5
GoogleAfter an awful experience with another estate agents we were a little apprehensive going through the buying process again. However, Robinson & Jackson’s Rainham have completely restored our faith. Professional, knowledgeable and flexible, they arranged viewings for us with short notice and kept us in the loop constantly throughout the process. From offer to exchange this was completed in 6 weeks and we couldn’t be happier. A special mention to both Ryan and Charley who have been super helpful with everything. Thank you for making one of life’s most stressful events a smooth and pleasant one. We highly recommend!!PositiveResponsiveness, Professionalism
You are so welcome Amy! You were an absolute dream to work with in the process. You did everything so quickly with which was instrumental in getting the sale exchanged in 6 weeks. We hope you enjoy your lovely new home. Welcome to Rainham! Lee and the team
5/5
GoogleDon’t think twice about using Robinson Michael Jackson to let your property. They are the best at what they do and worth every penny. Kelly & her team are fantastic. Nikki successfully marketed my property and secured a tenant within 2 days after taking the property over from another agent who were unable to find a tenant. Stacey took over to complete the process and with her help and using the brilliant RMJ property portal everything was completed with tenants moved in within 2 weeks!! Amazing service all round from a very proactive, professional team!PositiveResponsiveness, Professionalism, Value
Thank you for such a lovely review Michelle and we pleased we could help you in this situation. We look forward to working with you in the future! Kelly & The Lettings team.
5/5
GoogleVery impressed with their service. Always helpful and supportive. Well done!PositiveProfessionalism
Hi Galina. Thank you for your very kind words. We hope you enjoy living in you new home. Andy and the team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
