Trusted Agent profile
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★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,998 reviews on Google only. Show every review
5/5
GoogleBrilliant service from this estate agent and the team. This is my second time dealing with this brilliant organisation. If you want to sell your home they are the team to use. Thank you all for such great customer service.PositiveResponsiveness, Professionalism, Value
Was a pleasure again Chris. Enjoy your new home. Thanks.
5/5
GoogleAmazing! As a first time buyer, the team at RM&J couldn’t have been more helpful, from answering questions to ensuring a speedy process. Lily and Jade made the process smooth and stress free by dealing with the important stuff, leaving me with just the exciting stuff! A big Thankyou to the team!PositiveProfessionalism
Your thanks have been passed on and we are most grateful for you taking the time to post a review and mentioned Jade and Lily as well. We hope to work with you again in future years.
5/5
GoogleAbbie at RMJ gravesend was professional and guided us through the process of letting our property. She has been helpful and has gone out of her way to answer all our questions and make the whole experience as easy and painless as possible. The property let within days at more than we expected. Couldn’t be happier with the service receivedPositiveProfessionalism
4/5
GoogleWe purchased a property which was through Robinson Michael & Jackson. Andy Plaistowe, the branch manager was very response throughout the process and always came back to us on all our queries even post completion. Andy was proactive in the purchasing process and pushed all sides to ensure we were all on track for a speedy completion which was paramount given the September stamp duty deadline.PositiveResponsiveness
Thank you very much for taking the time to write a review. Glad you were pleased with our service.
5/5
GoogleWe were extremely pleased with the professional service we received from Andy at RMJ Gravesend. He was always contactable and very helpful all throughout the sale process. Andy always kept us informed and was very friendly and reliable.PositiveResponsiveness, Professionalism
Thank you for taking the time us a review. We look forward to working with you again in future.
5/5
GoogleThe property I was selling sold within a week of going on sale, and it only needed one morning of showing viewers around the property. Robinson Michael Jackson did a great job of lining up the potential buyers in advance of the property being able to go on the market, just like they'd said they would, so that it sold promptly with minimum fuss.
Dear Mick. Thanks for taking the time to write a review. Much appreciated and it was a pleasure working with you. Andy & the RMJ Sales team.
5/5
GoogleOur house chain was no smooth process but the team were super helpful along the way always keeping us informed, not to mention because we were with both Robinson Michael and Jackson and using the Mortgage Advise Bureau to help us get the best deal possible the process was self contained within the branch, in fact our sale progressor sits right next to our MAB consultant Ben, Special mention goes to Jo at the branch as a sales progressor, despite our purchase being cut very close she was clear, concise and made us feel at ease when things didnt go according to plan further up in the chain. We appreciated this calmness since we were newly weds and needed to arrange a house purchase in between wedding plans and a post pandemic world! Big Thanks to the RMJ Team in Gravesend!PositiveResponsiveness, Professionalism
You were very welcome Keith and we hope you are happy in your new home. Thank you for taking time out to say a few words. It really is appreciated.
5/5
GoogleWould highly recommend Robinson and Jackson. Recently purchased our new home, which my wife and I are very happy with. R & J were always on the end of the phone when we needed any updates with the progress of our purchase, and couldnt do enough to ensure all went as smooth as possible.PositiveResponsiveness, Professionalism
That’s great to hear James. Thanks for taking the time to drop us a review. Let me know once the house is all completed. Would love to pop round and see it. Andy.
5/5
GoogleWe received a great service from Chloe and Hollie, very professional and helpful. There was constant communication throughout every step of the process, which made it so easy for us during the hectic time. I would thoroughly recommend using Robinson, Michael & Jackson for lettings.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Dean for your review, best of luck in your new home - The Lettings Team
5/5
GoogleWho said moving houses is a nightmare, call Robinson Michael & Jackson. Boom BoomPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review. We always try our best. Enjoy your new home.
5/5
GoogleVery good company, helped greatly with the sale of my house. Will suggest to anyone and they are very responsive. They update customers regularly and have good communication, staff are polite and responsive.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks John. Your assistance was much appreciated. Glad you were happy with our service. PS Thanks for the video. £50 voucher on its way.
5/5
GoogleHad a great experience with a letting - the entire team including Chloe, Stacey, Hollie and Abbie have been very professional, helpful and kind through the process. We did not experience any issues with this letting agencyPositiveResponsiveness, Quality, Professionalism
Thank you for your review Nisha! It was a pleasure working with you, wishing you all the best in your beautiful new home - The Lettings Team
4/5
GoogleGeorgia Scott was an excellent consultant and very knowledgeable about the area and the property. During the completion process Jo Rossiter's advice, experience, and tactical common sense made the negotiation and transition smooth.PositiveProfessionalism
Dear Mark. Thank you for your review. Much appreciated
5/5
GoogleGreat experience with this highly professional and responsive team. Logical valuation, great marketing and a very quick sale above asking. Many thanks in particularly to Lily for a job well done. I cannot recommend this firm enoughPositiveResponsiveness, Professionalism
So glad things went as smoothly as they did. Many thanks for you kind words.
5/5
GoogleVery helpful, good customer service. Would recommend to anyone.PositiveProfessionalism
Hi Rosie, Thank you for your recommendation. Many thanks.
5/5
GoogleAll the staff are friendly helpful and professional! What a brilliant service top drawer 👍👍PositiveProfessionalism
Hi Ian, Thank you for your review. We are pleased you’ve been satisfied with our service. Many thanks
5/5
GoogleAlways on hand when I needed them, all the team was helpful, professional and friendly.PositiveResponsiveness, Professionalism
Hi Nikki, thank you for your review. All the best in your new home from us all. Many thanks.
5/5
GoogleFantastic service, extremely professional and always responded to any questions asked. Would definitely recommend to family and friends.PositiveResponsiveness, Professionalism
Hi Julie, Thank you for your kind words and giving us the opportunity to work with you. Thanks, Strood Team.
5/5
GoogleJust what you need in stressful times, friendly, happy and professional staff. Thanks to all at the strood branch. Highly recomend!PositiveProfessionalism
Thank you Gemma for your lovely review and we are pleased to have helped you in the move. Many thanks
4/5
GoogleCannot rate the sales team highly enough. They are very responsive and dedicated to a professional service for the sale of your property.PositiveResponsiveness, Quality, Professionalism
Hi Charlotte, Thank you for your review. We hope you are enjoying your new home! Thanks again from all the team.
5/5
GoogleVery helpful and always ready to answer any questions I had, open seven days a week. Felt confident in their professional approach and made selling our house easy.PositiveResponsiveness, Quality, Professionalism
Hi David, Thank you allowing us to sell your home, it was a pleasure working with you and we all wish you all the best. Many thanks, Robinson Michael & Jackson, Strood.
5/5
GoogleExcellent service made the whole selling process less stressful. Michelle in the office was fantastic at dealing with all our inquiries. Couldn't have asked for more.PositiveProfessionalism
Hi Ian, Thank you for your review. We wish you all the best in your new home. Thanks.
5/5
GoogleI cannot rate Nancy, Michelle and the team highly enough. They made what could have been a very stressful time much better and I’m really grateful. Particular thanks to Nancy, Michelle, Katie and Harry, but everyone I’ve spoken to has been really friendly and helpful.PositiveResponsiveness, Professionalism
Hi Samantha, Thank you for your review and we wish you all the best in your new home. Many thanks.
5/5
GoogleTJ was proactive and determined to prove he could succeed where Purple Bricks failed. We took a 'holiday' from PB to give him that chance and RMJ team delivered with an aggressive and structured strategy that got people through our door. Within 4 viewings we had our sale. Can not thank or recommend RMJ enough to anyone looking for a face to face professional servicePositiveProfessionalism
Hi Kevin, thank you for the opportunity to assist you with your sale. We are all so pleased for you and grateful to achieve your goal of getting you moved. We wish you all the best in the future. Thanks, Strood Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
