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Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more

4.9

β˜…β˜…β˜…β˜…β˜… Excellent

8,211 reviews across 7 offices and 3 platforms

Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

8,004

Reviews on Google

All 7 offices

Facebook logo

4.7 / 5

29

Reviews on Facebook

All 7 offices

Trustpilot logo

177

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 7,998 reviews on Google only. Show every review

5/5

Google

I can easily and highly recommend Robinson Michael & Jackson, especially as a first time buyer trying to wind their way through the house buying world. I worked with Jo during the process who was proactive, friendly and professional throughout, keeping me up to date at all times with progress. I felt like all my questions and queries were quickly and efficiently answered, especially with communication between myself and the seller. I always felt like a valued buyer, from being shown around the property to being handed the keys. I cannot thank the team enough for the smooth process and will be recommending them to others in the future.

Amelia Β· 1 October 2022 Β· Robinson Michael & Jackson Gravesend

Agent replied Β· 1 October 2023

Thank you so much for your review. It’s lovely to hear that you were happy with the service we provided. We really hope you are happy in your new home.

5/5

Google

Absolutely brilliant service from Ellie, Stacey, Hollie and Chloe. Ellie in particular was very professional and evident she is passionate and knows what she is doing. She got me a tenant within 48 hours as she promised and constantly kept me updated throughout the process. It’s been a long time since I got this level of service. The rest members of the team were extremely professional. They made it so seamless and this is definitely a five star service I have received and would certainly use them again and recommend their services.

Jesse Β· 1 October 2022 Β· Robinson Michael & Jackson Gravesend

Agent replied Β· 1 October 2023

It was easy to find you the right tenant within just 2 days, it's a lovely property! All the best - The Lettings Team

5/5

Google

Robinson Michael and Jackson has been fantastic and very helpful all through the process of purchasing our new home. They were ever ready and always available to give updates and further advice at every stage of the purchase. Buying a house could be daunting but it was made very easy for us. Myself and Elizabeth would like to say a very big thank you to Jo and Lily for their kind help all through.

Emmanuel Β· 1 October 2022 Β· Robinson Michael & Jackson Gravesend

Agent replied Β· 1 October 2023

Dear Emmanuel & Elizabeth. Thank you for your kind comments, they have been passed on and gratefully received. We hope you are happy in your new home.

5/5

Google

Reece was our main contact, he was amazing and found us the perfect buyer for our property. The sale was hassle free and completed in record time. We were kept informed at every stage. We also spoke to others at the branch and they were all very pleasant and helpful. 5 star service from everyone, definitely recommend. Alison & Brent

Brent Β· 1 October 2022 Β· Robinson Michael & Jackson Gravesend

Agent replied Β· 1 October 2023

Dear Alison & Brent. Thanks so much for your glowing review. We are very appreciative.

5/5

Google

The services received from Robinson Michael Jackson with regards to letting our house was a five star one, it started with Chloe giving us a very accurate and professional rental valuation of our property based on her in-depth knowledge of the area, one that the Lender actually agreed to. She keenly listened to us and tailored the service to match our requirements, Ellie and Hollie were also very brilliant at showing the prospects around and offering them valuable information on which to make their decisions. When it came to wrapping the process around good systems and documentations, Stacey was incredible with her excellent service, so all in all, an amazing experience from the RMJ guys.

Lawrence Β· 1 October 2022 Β· Robinson Michael & Jackson Gravesend

Agent replied Β· 1 October 2023

Thank you so much for your review, you've been a fantastic landlord to work with! - The Lettings Team

5/5

Google

Would love to thank the Gravesend branch from the very beginning with Andy the branch manager gave me a call to say they have accepted my offer, Then Jo Rossiter took over and has been very approachable and helpful being the mediator between all parties involved in my purchase. With any purchase it can be stressful but the team worked to keep me informed even when Jo was off Lily was able to assist and was up to speed with what stage we was at. Really appreciate the team and thank you for making my first purchase easier and less stressful

Mus Β· 1 October 2022 Β· Robinson Michael & Jackson Gravesend

Agent replied Β· 1 October 2023

We are so pleased for you and can’t wait to hand you over the keys. Thank you for your warming words and appreciation. Andy & the whole RMJ team.

5/5

Google

From start to finish the staff made the process clear and stress free. They were realistic and honest in their approach to letting our flat. They were the perfect mix of professional and friendly. It was a pleasure to deal with Chloe, Ellie, Hollie and Stacey. They kept us informed along the way and allowed us to make informed decisions with regards to the rental of our flat. We would have no hesitation using them again.

Karen Β· 1 October 2022 Β· Robinson Michael & Jackson Gravesend

Agent replied Β· 1 October 2023

Thank you for choosing us as your letting agent, congratulations again on your new tenants! You were fantastic Landlords to work with - The Lettings Team

5/5

Google

Super service from all of the team. I mainly dealt with Hollie, Ellie and Stacey but the entire team were super helpful and patient with me and all my questions & queries. If this is how my tenancy started, I look forward to dealing with this team of people throughout my tenancy. Really happy with Robinson Michael &Jackson! Hopefully they are just as happy with me as their tenant. ;-)

Ulrich Β· 1 October 2022 Β· Robinson Michael & Jackson Gravesend

Agent replied Β· 1 October 2023

Thank you kindly for your review, you've been an absolute pleasure to deal with and we wish you all the best with your new home! - The Lettings Team

5/5

Google

Our dream home was found within weeks After expressing our requirements to Lily, she was able to find the perfect period home within our price range. Looking around the property with Lily was an absolute pleasure. She is incredibly knowledgeable of the current market, matching client's tastes to potential homes and ultimately put our minds completely at ease. We put in an offer there and then. Nicola, Jo and Lily worked together to communicate our wishes and concerns to the sellers as well as solicitors on both sides. Despite the move being a complicated one, there is absolutely nothing I can say to critique the services provided. We were blown away by the service we received. Thank you so much for helping us to find our dream home

Elliott Β· 1 October 2022 Β· Robinson Michael & Jackson Gravesend

Agent replied Β· 1 October 2023

Hi Elliott, Thank you so much for taking the time to do a review and your kind words :) I will make sure to pass your comments on to Jo and Nicola. We hope you both will be very happy in your new home and all the best for the future. Lily & The Team.

5/5

Google

From the very beginning, I have had a great experience with the team that worked on my property. Chloe was my first point of contact and she was absolutely amazing to work with. VERY proactive, gave me all the information I needed, wasn’t rushed and then followed up at every point. She managed to get the viewings booked in within 6 hours from when the property went on the market. Once the viewings were done, I worked with Ellie who was a delight to work with too. She liaised with me and my potential tenants and the girls ended up getting me more than I was expecting in rent too. The one thing that I would highlight about Chloe and Ellie is that they were 100% on the ball at all times. Once I confirmed which tenant I want to go with, I was handed over to Hollie and Stacey who handle the remaining process of getting the tenants in to the property. Again, they were very responsive and went the extra mile to make this as easy as possible. Thanks to these guys I have someone in the property at a much better rate in less than 3 weeks! I just hope the property management team are as good as these guys.

Sutha Β· 1 October 2022 Β· Robinson Michael & Jackson Gravesend

Agent replied Β· 1 October 2023

Thank you for your feedback, we enjoyed working with you and assisting you with the letting of your home. All the best - The Lettings Team

5/5

Google

The Gravesend team have all been really supportive and went beyond our expectations with our recent house move. It was a pleasure to work with them, Lily was great when we listed the house and Jo was everything you need a Sales Progressor to be. I'd be happy to recommend.

Anna Β· 1 October 2022 Β· Robinson Michael & Jackson Gravesend

Agent replied Β· 1 October 2023

Dear Anna. Many thanks for your review. We look forward to any clients you can recommend to us. Β£100 for each one on completion. We hope the move went all ok and you are settled into you new home. All the team at RMJ.

5/5

Google

My experience with Robinson & Jackson was fantastic. They were very helpful and professional , especially Ben Griffin , Jo Rossiter, Georgia Scott, Nicola & Andy they are awesome, and they were helpful with the purchase of my Mortgage. They are (Number 1) professionals in helping Buying & selling Properties. I now enjoy my New home without any issues. Thank you GuysπŸ‘πŸ‘

Kenneth Β· 1 October 2022 Β· Robinson Michael & Jackson Gravesend

Agent replied Β· 1 October 2023

Thank you so much Kenneth for your kind words and lovely gifts upon completion. Was great to see you again yesterday. We hope you are very happy in your new home. From all the Gravesend Team

5/5

Google

Rating only, no written review.

Matthew Β· 20 September 2022 Β· Robinson Michael & Jackson Sittingbourne

Agent replied Β· 6 June 2023

Thanks Matthew, I hope you are all happy in your new home!

5/5

Google

Excellent service especially from Mr A Leppard

Ben Β· 20 September 2022 Β· Robinson Michael & Jackson Sittingbourne

Agent replied Β· 6 June 2023

Thanks for taking the time to leave us a review Ben

5/5

Google

Extremely happy with the staff in this branch, very helpful and professional and extremely polite and thoughtful

Allan Β· 20 September 2022 Β· Robinson Michael & Jackson Sittingbourne

Agent replied Β· 6 June 2023

Thanks for taking the time to leave us a nice review Allan.

5/5

Google

Great service from start to finish, especially from Mica helping get moved

Sarah Β· 20 September 2022 Β· Robinson Michael & Jackson Sittingbourne

Agent replied Β· 6 June 2023

Thanks Sarah. We are so glad mica and the team were a great help

5/5

Google

Great customer service from both the branch manager and staff, would definitely recommend.

Daniel Β· 20 September 2022 Β· Robinson Michael & Jackson Sittingbourne

Agent replied Β· 6 June 2023

Hi Daniel, thank you for the kind words

5/5

Google

A class service for one of the least straight forward sales. Mica Sam and Adam top staff. Couldn’t fault anything.

Joe Β· 20 September 2022 Β· Robinson Michael & Jackson Sittingbourne

Agent replied Β· 6 June 2023

Thanks for the review Joe, glad we were able to help in getting it sold for you!

5/5

Google

Thank you so much to the whole team for everything, an excellent service from start to finish. Highly recommended!

Mel Β· 20 September 2022 Β· Robinson Michael & Jackson Sittingbourne

Agent replied Β· 6 June 2023

Thanks Mel, it’s been our pleasure. We wish you all the best

5/5

Google

Really great experience, found all members of staff to be extremely welcoming and helpful. Would definitely recommend.

Rebekah Β· 20 September 2022 Β· Robinson Michael & Jackson Sittingbourne

Agent replied Β· 6 June 2023

Thank you Rebekah, so glad we were able to assist you. All the best

5/5

Google

I would highly recommend this branch, very professional, speedy replies and kept me fully updated at all stages of the process. 5 ⭐️

Fay Β· 20 September 2022 Β· Robinson Michael & Jackson Sittingbourne

Agent replied Β· 6 June 2023

Thank you for the review fay. we are so happy that you have been happy throughout. we wish you all the best!

5/5

Google

Really pleased with my experience with RMJ, Micah, Joe, Sam have all been great throughout the process. Would definitely recommend!

Amy Β· 20 September 2022 Β· Robinson Michael & Jackson Sittingbourne

Agent replied Β· 6 June 2023

Thanks Amy, really glad we were able to assist and get you moved to your new lovely home! We wish you all the best there.

5/5

Google

Great customer service was given during the selling of my property. Excellent Staff Communication, from the Manager to all the staff. I appreciate you guys.

Oluwatoyin Β· 20 September 2022 Β· Robinson Michael & Jackson Sittingbourne

Agent replied Β· 6 June 2023

Thanks Olu, it was a pleasure and thank you very much for taking the time to leave us a review.

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Awards

The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinson Michael & Jackson is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.

EA Masters by year, 2018 to 2023

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Robinson Michael & Jackson

Which Robinson Michael & Jackson office has the most reviews?

Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.

Where are the Robinson Michael & Jackson offices?

The seven Robinson Michael & Jackson offices, by town:

  • Chatham: 22B Military Road, Chatham, ME4 4JA
  • Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
  • Maidstone: 15a King Street, Maidstone, ME14 1BA
  • Rainham: 17 High Street, Rainham, ME8 7HX
  • Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
  • Strood: 109 High Street, Strood, ME2 4TJ
  • Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?

Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.

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