Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more

★★★★★ 5/5

Google

The property I was selling sold within a week of going on sale, and it only needed one morning of showing viewers around the property. Robinson Michael Jackson did a great job of lining up the potential buyers in advance of the property being able to go on the market, just like they'd said they would, so that it sold promptly with minimum fuss.

Mick · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 5/5

Google

From us finding us a house to the process of moving. Chloe and Ellie at the Gravesend branch were very helpful. We’ve worked with Chloe for couple of years and she made the whole process so smooth from start to finish.

Rosie · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 5/5

Google

Chloe, Ellie and Hollie went over and above to help us with our requirements. Very fast to respond to queries and very pro active to achieve the dates we required. Overall very happy with the service provided and would certainly use them again!

Nicholas · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 5/5

Google

I highly recommend Robinson and Jackson at Gravesend. Second time using the Lettings Team to move. They were very responsive, quick to answer questions, and a good manner all round. Massive thankyou to Abigail and Chloe who helped us in all aspects from getting started to moving in. I dread moving, yet everything is made so easy. I was always kept up to date, and answered all queries i had. Outstanding service from the whole of Lettings Team at RMJ. Thank you again.

Sami-Jo · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 5/5

Google

Had the pleasure of renting a property through the gravesend lettings team- Chloë, Ellie, Hollie & Stacey. They were responsive, polite and kept me well informed of developments. Happy to recommend their service.

M · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 5/5

Google

Fantastic service throughout. Couple of shout outs, Lily at the start being so helpful and Tammy for seeing us through to completion. These guys really care and we cannot thank them enough!!

Dave · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 5/5

Google

Great experience working with Stacey, Chloe, Hollie and Ellie. Chloe and her team worked hard and efficiently in finding us new tenants and progressing to the final stages of renting the house back out. All done with professionalism. They are a smooth running machine!

Lyons · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 5/5

Google

The team of Robinson Michael & Jackson’s Gravesend branch has assisted us with both rentals and sales over a period of 10 years. We have returned to them time and again because they consistently got results. Andy and his team are true professionals, friendly and helpful and they keep you informed all the way through the process, which is very reassuring. Thank you!

Corlia · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 5/5

Google

Great service from Chloe, Hollie & Stacey in helping me secure a rental property quickly and seamlessly. They supported me throughout the process from start to finish and were super friendly to deal with; making what could have been a stressful experience less so. Thank you all.

Vicki · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 5/5

Google

Honestly, the estate agent made the arduous process alot simpler and made me feel like I wasn't alone in pursuing the end goal! Very grateful for the very cooperative and helpful people at the Gravesend branch! Even when someone was off there was always someone else in the team that would reach out to me to provide updates or even just to keep me in the loop of the process and ask how it was going, which was very appreciated :)

Raymond · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 1/5

Google

I would advise avoiding the agency at all costs. Terrible communication, multiple bad experiences; I’ve always had issues getting viewings with them- the ‘immediately available’ properties are never available, and other properties are ‘taken’ already. If anything is available, they never stick with the advertised price but ask to bid for it. No matter how much I offer, someone always offers more. Especially, Ellie is a pain to deal with.Truthfully, they are horrible to try and really unsupportive.

Richard · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 5/5

Google

Selling house for first time through probate and with their help took a big weight off my mind. Kept me updated throughout and were always friendly and helpful. Would recommend.

Emma · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 5/5

Google

From the first moment I met Andy Plaistowe in the office, and during subsquent conversations with Georgia, Jo and Nicola there has been a constant feeling of friendliness and professionalism. I am so thankful that after speaking to other Estate Agents in Gravesend I chose Robinson, Michael & Jackson. The property sale went through in less than 18 weeks (no chain situation) without any hassle or feeling of me being a nuisance with my constant questions. This Estate Agent is one everybody should use ....FACT!

Lorraine · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 1/5

Google

Extremely bad estate agent to put your property on with. I as a buyer have tried to arrange viewing with them many times and they refused because my property is not sold and told me that the vendors have instructed them to only make appointment with people that are not in chain. I have then knocked on the owners door they have been shocked and angry that RM&J are turning away potential buyer. Owner then have put complaints to them but they still the continue to do this!!! Really!!! Making hard for people to to buy and unfair for people selling as they are not allowing viewing. My house will sell but this company is unfair and not allowing me to consider all property on Market due to their bad practice rules.

Sharan · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 5/5

Google

Very impressed with the service I received from Gravesend RMJ. Lily and Andy were particularly helpful, in what was a complex flat sale, involving many viewings and share of freehold transfers. I will definitely use RMJ again in the future and highly recommend.

Oliver · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 5/5

Google

I have recently purchased a property through Robinson Michael & Jackson, they have been great throughout the process, keeping me regularly updated as needed. When viewing the property we where given adequate time to see what we wanted and were able to answer any questions we had either immediately or through a follow up with the vendor.

Dan · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 5/5

Google

Jo has been a blessing through this purchase, any questions we needed answering she answered & anytime we couldn’t get hold of the solicitor jo would help with any of our queries! Could not recommend Robinson Michael & Jackson enough the whole team has been fantastic since the beginning! If we ever sell our property it will only ever be through this estate agents. I can’t thank jo and everyone at the graves end branch enough!

Marmalade · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 4/5

Google

We finally purchased a house after viewing MANY different properties with Emma as our guide, she was very patient and honest with each viewing. Many thanks to Andy, Reece and all other staff at the Gravesend office who made our experience straightforward and spoke to us in easy to understand language, a highly recommended agent who look after thier customers 100 percent ...Thanks guys

Richard · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 1/5

Google

Lovely and great when moving in and paying rent. But when moving out they favour all of the landlords requests. Was manipulated into handing over keys early thinking they were doing me a favour in trying to get someone in quickly so I can save rent but I didn't save anything and left at my normal date. They was actually trying to let the landlord get the house ready for new tenants under my time and expense so the landlord isn't out of pocket and a happy landlord is business to them where as myself I'm now nobody. Gravesend should not have even got involved with this matter as they are not property management but they obviously got a phone call from the landlord who probably want happy! Finally the strood office don't get back as they promise or answer the phone or they answer and disconnect the line. I have queries that were meant to take 10 days and now it's 30 days and still waiting. Never again!

Moinul · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 1/5

Google

They're okay when they want you to sign a lease with them, but once signed the aftercare is bad. Rented a property with a one year lease in 2020. At first service was really good and welcoming, but once we had signed the contract the service was lacking. Dealt with Robinson Michael & Jackson direct instead of the landlord. Like most estate agents, all for not upsetting the landlord instead of actually supporting the tenants paying £1000 a month for a 1 apartment in Swanscombe. Had issues such as a broken dryer element in the washer dryer a month or two in which was included in the lease. Asked them to request that the landlord send someone to fix it, they thought it was acceptable to respond "the landlord has requested that you just don't use the dryer, will that fix the issue?" was gobsmacked. They tried to say it was advertised as just a washer instead of a washer/dryer so we would have to cover the cost ourselves, I thankfully found the old listing which clearly stated that it was included. With some backwards and forwards somebody was rightfully sent out. When our lease was up and we wanted to move elsewhere, we made time to leave the property for viewings for potential new tenants. We allowed them to have access to the property from Saturday morning to the late afternoon. We politely requested that they leave our keys in our post box as we would be returning in the evening so would not be able to travel into Gravesend in time to collect the keys back before they closed. It was communicated that it was important that they be left in the post box as they had my car keys and work keys on them. Returned home to all of our lights being turned on and left on even though it was summer & no keys in the post box. It was 4:30PM, I was in a panic as they were due to close for the rest of the weekend and I needed my car and work keys so quickly called them. I politely explained the agreement had not been met and to ask if I could come and pick them up before closing. I was met with "Yeah but we are leaving for the weekend in 20 minutes so you'll have to be quick or there wont be anyone here to give them to you." I was furious. They didn't do as we asked and then told us we had to hurry up if we wanted our keys back instead of admitting their mistake. Around the time of moving out, the landlord tried to keep deposit back because of a small patch of wear and tear on the cheap linoleum flooring. We were proud of the home and kept the place spotless, and was in fact left cleaner and tidier than when we moved in! Yet we felt no support from Robinson Michael & Jackson who were allowing our deposit to be held back for months by the landlord who was clearly breaking the rules of which were written on our contract. They allowed him to try and charge us £900 without evidence or a quote of the floor that "needed" replacing. When we fought this he eventually backed down and we got our full deposit back, yet we were so upset by the stress this caused which could have been avoided to begin with if they stuck to what was written in the contract. Our lease ended in October 2021, yet in late November 2021 once we were settled and happy in our new place, in a different area under and completely different estate agents, my partner received several missed calls and informal WHATSAPP messages from somebody at the office telling us that we hadn't paid our rent - yeah, because we don't live there anymore and hadn't for nearly 2 months! We were so disappointed that we were hardworking and respectful tenants who always paid our rent on time, yet were being chased for payment on somebody else's lease. It's now been 6 months and we still receive emails from them regarding the property and confidential information that should be going to the current tenant. I'd expect if the current tenant was aware we were still receiving emails regarding missed payments, booked & cancelled inspections and services booked at the property, they wouldn't be very happy. Completely embarrassing service on their behalf.

Katie · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 5/5

Google

Great service and great communication! I’ve had bad experience with most estate agents being unreliable and unresponsive but wasn’t the case here at all! Chloe was extremely helpful finding me and my family a lovely new home and the rest of the team Ellie, Stacey and Hollie helped me complete everything very smoothly. Great experience, would definitely recommend and use again in the future.

Nial · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 5/5

Google

The RMJ team have always successfully secured new tenants for our property - very promptly, keeping us updated throughout the process, along with sound and professional advice. We have always found the team’s service excellent and can highly recommend them to other landlords.

Jonathan · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 5/5

Google

We had 3 agents value the property. Lily filled me with confidence and we decided to go with these guys. House was sold to the 1st viewers and at the price we wanted. Andy and his team supported and informed us all the way through the very smooth process. Highly recommend this professional team.

Eddy · 1 October 2022 · Robinson Michael & Jackson Gravesend

★★★★★ 5/5

Google

We sold our property via RMJ this year, and we would definitely recommend them to anyone thinking of doing the same. The key things for us were; 1. Marketing of our property - they use a professional photographer for internal and external pictures, which looked amazing and really highlighted the best features. 2. Vetted and Ready Buyers - prospective buyers have already shown they are in a position to proceed, so you don't get any time wasters. And they had multiple buyers already interested in properties like ours, so we had a couple of offers at asking price and had agreed a sale within 4 days of going on the market. 3. The Team - across the board, everyone at RMJ Gravesend was friendly, knowledgeable and supportive. Buying, selling and moving can potentially be really stressful, so having the team in our corner was a massive help for us.

Paul · 1 October 2022 · Robinson Michael & Jackson Gravesend