Trusted Agent profile
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★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,998 reviews on Google only. Show every review
5/5
GoogleProfessional service. Knowledgable, friendly and helpful staff. Happy to recommend.
Dear Gavin. So pleased you were happy with our service. We look forward to rewarding you with any recommendations you pass our way. Thank you.
5/5
GoogleRight from the start RM&J offered a professional, friendly service. I would definitely recommend them.
We are very glad you were happy with our service. We look forward to hearing your name if you do recommend us so we can thank you with our voucher referral system.
5/5
GoogleExcellent service , sold very quickly and the sales progressors are just as good
Dear Jacky. Thank you so much for taking the time to review our service. It has been a pleasure working for you. Kind regards Andy and the team.
5/5
GoogleGreat customer service from Joseph and the team at Gravesend, highly recommended. Thanks
Thank you very much for your review. We were glad you were happy with our service and we look forward to working with you again in the near future.
5/5
GoogleGreat work from the team. Stacey, chloe and Hollie were all extremely helpful
Thanks Beau, good luck with your new tenant! - The Lettings Team
5/5
GoogleExcellent service very professional. They have a great team working together. Will highly recommend.
Thanks Handeep. I was a pleasure to act for you again. We look forward to the recommendations and looking after you.
5/5
GoogleGreat service. Great finding my buyer... And a great match. Thanks guys.
Thanks for your 5 star review. Lovely to know we have happy clients.
5/5
GoogleGreat overall service, provided by Stacey G. Very recommendable Agency.
5/5
GoogleExcellent professional staff who gave great advice and sold my house in less than a week 'would highly recommend.
Dear Mark. Your comments are greatly appreciated and we hope to hear your name in the future to be able to reward you with any recommendations. Thank you.
5/5
GoogleVery happy with everything all the agent's have done for me, l could not fault them in any way.
Many thanks for your business Steve and for taking the time to share your experience. We wish you all the best for the future. Andy and the Gravesend RMJ team.
5/5
GoogleThe staff were always helpful, polite and always answered or returned your calls. Would definitely recommend their services in the future
Hi Ryan. We really appreciate you taking time to say just kind words. Hope you are happy in your new home.
5/5
GoogleThank you very much for your help Ellie. It was a pleasure to meet you. Great effort in making sure it was a seamless process for me to move in. Thanks 😊 …
You're most welcome! Wishing you all the best in your new home - The Lettings Team
5/5
GoogleGreat communication + efficient timing on everything. Thank you Chloe, Hollie, Ellie and Stacey for a smooth process.
Thank you so much for your review, all the best in your new home! - The Lettings Team
4/5
GoogleEnquiries are dealt with in a quick manner and they do respond to emails. Stacey was very helpful in sorting out my problems and was happy with the service
Thank you! - The Lettings Team
5/5
GoogleVery professional from the very start. Always keeping me updated and informed. I would not hesitate in using Robinson Michael & Jackson again in the future
Thank you Mark for taking the time to share your experience. Much appreciated. All the best. Andy and the RMJ Gravesend Team.
5/5
GoogleThey made the process of renting out my flat simple and even stepped in to help when a few problems cropped up.
Thank you for choosing us to let your property, it was a pleasure working with you - The Lettings Team
5/5
GoogleFantastic and very professional , Lily was very helpful and we are very happy in our new home Ben also advised us on our Mortgage I recommend everyone to have a chat with him he was very helpful
Dear Heidi. We are very happy that we delivered a good service for you and your personal comments have been passed on. Thank you.
5/5
GoogleVery efficient. Chloe especially was really wonderful to work with. Really recommend them for anyone looking for an estate agents.
Thank you for choosing us as your letting agent, I know renting your home out for the first time was scary but we've found you some great tenants! All the best - The Lettings Team
5/5
GoogleBrilliant service. Constantly kept updated and always helpful. Cannot fault Robinson Michael & Jackson’s staff, always polite and constant quick updates.
Many thanks for your kind comments. We hope you enjoy your new home. From all the team at RMJ Gravesend
5/5
GoogleEllie and the rest of the team have been absolutely amazing: knowledgeable, friendly and incredibly supportive through every step of the process. I can’t recommend them highly enough.
Thank you so much for your kind review, you were a fantastic Landlord to work with! - The Lettings Team
1/5
GoogleWe had a good start when we moved in. Then we had two issues with the property and they haven't been addressed yet. No response to our emails. And this has been the case for more than a month.
We apologise that the maintenance issues raised haven't been rectified as quickly as we'd have liked, I can confirm that the Property Management Team have been chasing the landlord for a resolution. However, unfortunately we cannot authorise or instruct any works without the Landlord's consent. The Property Management Team have and will continue to keep you updated on this - The Lettings Team
5/5
GoogleJo has been the best and so helpful, went out of her way to help me and keep me sane in the process. She was so friendly and responsive to any issues that came up, if it wasn't for her I would never have completed. Thank you Jo
We really appreciate your review. Jo did pull out all the stops. We couldn’t do without her. Thank you.
5/5
GoogleArranging a viewing was super quick, offers and enquiries were dealt with promptly. Any issues and chasing were dealt with instantly and Jo in particular was always very helpful.
Thank you Michael for your kind and honest words. So glad we got you moved. Enjoy your new home.
5/5
GoogleVery proactive agency from the partner to the sales team. Great service and I would be happy to use RMJ again.
Thanks for your review Omar. We have enjoyed working with you. We hope you enjoy your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
