5/5
GoogleWe started our house purchase journey in February this year, and it's been filled with loads of challenges. But despite the challenges, the staff at RMJ were very supportive and helpful, particularly ensuring that everyone on the chain …
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Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,208 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on three platforms, rated 4.9 out of 5 overall.
8,001
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,962 reviews · 1,961 on Google (4.9)297 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,575 reviews · 1,565 on Google (4.9)100 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)87 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,135 reviews · 958 on Google (4.9)47 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)152 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL799 reviews · 798 on Google (4.9)20 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)44 in the last 90 days
Reviews on Google
Showing 7,995 reviews on Google only. Show every review
Google5/5
GoogleErin was very patient with us when we went for our first viewing. We kept getting lost and missed our viewing time slot. She kindly explained the directions to us over the phone ( which she didn't need to) till we arrived at the place. …
Agent replied · 31 July 2026
Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that Erin was able to make your viewing experience a positive one. … More
5/5
GoogleSaw Emma today to show us around a house in Gillingham. Very knowledgeable of the area.
Agent replied · 9 August 2026
Thank you so much for your lovely review, Jen! 😊🏡 We’re delighted to hear that you had a great experience viewing the property with Emma. It’s fantastic to know that Emma’s knowledge of the local area was helpful during your viewing. 🌟 We’ll be sure to pass your kind feedback on to her, she’ll be thrilled to hear it! Thank you again for taking the time to leave us a review, and we hope we can help you find the perfect home! 🔑✨ Best wishes, Ryan and The RMJ Team
5/5
GoogleRating only, no written review.
Agent replied · 9 August 2026
Thank you for taking time to leave us a 5 star google review! Kind Regards, Robinson, Michael and Jackson Maidstone Lettings
5/5
GoogleI appreciate Emma warmth reception and she is such a lovely person, walked us through every where,So professional.
Agent replied · 9 August 2026
Thank you so much for your lovely review, Regina! 😊🏡 We’re delighted to hear that Emma gave you such a warm welcome and made you feel comfortable throughout your viewing. ✨ … More
5/5
GoogleJust viewed with Emma very helpful.
Agent replied · 9 August 2026
Thank you so much for your lovely review, Sandeep! ⭐ Ryan & The RMJ Team
5/5
GoogleHad a brilliant experience with Robinson Michael & Jackson, Rainham. Katie arrived exactly on time, knew every detail about the property, and clearly explained all the fees so nothing was a surprise. Her friendly, professional support made the viewing and the letting process genuinely stress‑free. Highly recommend!
Agent replied · 10 August 2026
⭐️⭐️ Thank you so much for your fantastic feedback! We’re delighted to hear you had such a brilliant experience with us in Rainham. It’s great to know Katie was punctual, knowledgeable and made sure everything was explained clearly, … More
5/5
GoogleKelly has been very professional to show the property and explain the pros and cons. Appreciate the effort
Agent replied · 9 August 2026
Thank you so much for your kind review! We’re delighted to hear that Kelly was professional and helpful. We truly appreciate your feedback and hope to assist you again in the future. … More
5/5
GoogleI am a first time buyer and was quite appreciative about taking these new steps, but the support from the Rainham team and Marie, guiding and supporting me through the whole process was impeccable. Everyone is so friendly and approachable, thank you.
Agent replied · 8 August 2026
Thank you so much for your wonderful review, Christine! 😊🏡 We’re absolutely delighted to hear that you had such a positive experience as a first-time buyer. … More
5/5
GoogleVery happy with fast response and communication was great, professional advice and service.
Agent replied · 16 September 2026
We really appreciate your kind review, thank you! It was a pleasure to assist you, and we’re delighted that you had such a positive experience. If you know anyone looking to sell, we’d love it if you recommended us. As a small thank you, we offer a Bluewater voucher for successful referrals.
5/5
GoogleJess was very helpful today
Agent replied · 11 August 2026
Hi Steve, thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend … More
5/5
GoogleThe staff Erin Wilkins are very friendly, caring, and provide excellent support. They are always helpful, professional, and I really appreciate their dedication and would highly recommend this place.
Agent replied · 9 August 2026
Thank you so much for your wonderful review! Your kind words about our professionalism and dedication mean a lot to us. We truly appreciate your recommendation and look forward to continuing to provide you with excellent service. Kind Regards, Robinson, Michael and Jackson Maidstone Lettings
5/5
GoogleRating only, no written review.
Agent replied · 16 September 2026
Thankyou for taking the time to share your positive experience, we really appreciate it. We do offer a Bluewater Voucher as a small thankyou for any successful referral.
5/5
GoogleIn the process of buying a property, aswell as selling our own through lily and the team. Lily has been brilliant through the process, very honest and informative. Mia and Jake have also brilliant on the properties we have viewed.
Agent replied · 24 March 2026
Thank you for your kind words, it’s been a pleasure working with you on both your sale and purchase. I’m really pleased to hear you’ve found the process honest and informative, and I’ll be sure to pass your feedback on to Mia as well. We’ll keep everything moving smoothly and looking forward to getting you moved in! Lily & The Team
5/5
GoogleJake was a gentleman showing me around a property today, excellent manners and exceptional knowledge
5/5
GoogleI appreciate the high level of service by three ladies namely Ellie, Kelly and Stacy. Was satisfied with the move in process from start to finish. Also the move out process led by Grace was so smooth, she would help us to answer out queries and relaying information to/from Landlord regarding our requests. I appreciate thank your RM & J
Agent replied · 6 August 2026
⭐️⭐️ Thank you so much for your wonderful feedback! We’re delighted to hear that you were so pleased with the service you received from Ellie, myself and Stacey throughout your move-in, and that Grace made your move-out process just as … More
5/5
GoogleJake was very helpful and answered all our questions.
5/5
GoogleJake was really friendly and helpful with the house viewing.
5/5
GoogleHad a viewing for a property with Sophia. She made me and my partner feel comfortable and answered all the questions we had. She’s been very helpful with the whole process so far.
Agent replied · 20 August 2026
Thank you for taking the time to leave us a review! We are delighted to hear that Sophia made you and your partner feel so comfortable during your property viewing and that her helpful support has made the whole process go smoothly. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. Many thanks, Robinson Michael & Jackson
5/5
GoogleI had a lovely experience engaging with this Estate Agents. Tammy in particular was extremely helpful and lovely over the phone, taking time to understand my needs and requirements, as well as clear in explaining the processes! She was very professional
5/5
GoogleMichaela is an amazing staff
Agent replied · 6 August 2026
⭐️⭐️ Thank you so much for your kind feedback! We’re delighted to hear that you think Michaela is amazing. We really appreciate your lovely comments and will be sure to pass them on to her. … More
5/5
GoogleGrace is being a great help at managing our property and solving our issues.
Agent replied · 5 August 2026
⭐️⭐️ Thank you so much for your kind feedback! We’re delighted to hear that Grace has been such a great help in managing your property and resolving any issues you've had. It’s wonderful to know she’s been able to provide the support you … More
5/5
GoogleVery helpful and professional company
Agent replied · 5 August 2026
Thank you for taking the time to leave us a review. We're delighted you found our service helpful and professional. Kind Regards, Robinson, Michael and Jackson Maidstone Lettings
5/5
GoogleErin was a pleasure to deal with, helpful and professional.
Agent replied · 5 August 2026
Thank you for your kind review! We'll be sure to pass on your lovely feedback to Erin. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Lettings
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
