Trusted Agent profile
Verified
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,998 reviews on Google only. Show every review
5/5
GoogleFantastic service from the team (Kelly, Nikki, Libby, Stacey, Ellie). Very responsive and great efficiency when sourcing new tenants!
Your more than welcome Jay, look forward to working with you on the next one! Kelly and the lettings team
5/5
GoogleFrom instruction to viewings, RMJ have been excellent at keeping us informed. Fingers crossed the good service continues over the next few months
Thank you for the lovely review Helen. We look forward to progressing your sale through to completion. Lee and the team
5/5
GoogleWhat a fantastic team they was so helpful and went above and beyond to let my property quickly and successfully and to keep me informed at each stage ! A special thanks to Kelly and Nikki
Thank You for the lovely review Tracie - So happy we could help you find a tenant so quickly and we hope you are feeling better now. Kelly & the Lettings
5/5
GoogleThe staff has been very active and kept us updated of the process. Highly recommend them. Charlie has been very helpful and supportive throughout our process.
Thank you for the review Maliha, very much appreciated. We hope you enjoy your new home. Lee and the team
5/5
GoogleAll of the staff are so friendly and helpful. We felt very supported and advocated for, and we are so happy that they have helped us find the dream home!
That’s so good to hear, thank you for the lovely review Emily. We look forward to giving you the keys to your new property in Rainham! Lee and the team
5/5
GoogleWe have just started our property search and Izabela has made things so easy and put our minds to ease any questions we have they don’t make you feel silly for asking absolutely exceptional service from Izabela so thank you for making the start of property search a great one!
Thanks for the feedback Ryan! Izabela will do her best to find your dream home! Lee and the team
5/5
GoogleCharley and the team at RM&J were faultless, made my sale so easy and got the best & fairest price for the property. Thank you so much for all you did!
Thank you for the review Robert, we are so happy everything went smoothly for you and you are happy with our service. It’s not even been 12 weeks from instruction to completion which is a fantastic result. Thanks for trusting us with the sale. Lee and the team
5/5
GoogleI'm happy the company assisted us to get accommodation after we had struggled to get one. Many thanks to Ellie,Stacey and Libby for assistance throughout the process I really appreciate.
Thank you for the review Munyaradzi. We are very happy that you are happy. We hope you enjoy your new home. Kelly and the lettings team
5/5
GoogleGreat service from the Sales team in Rainham, Izabela and Jamie have been fantastic, keeping me updated with how The property Market is and making sure im viewing The Best of The Best properties!
We know the hottest properties are going before they go on the property portals. We deal with the best of the best properties and we match them to the best of the best buyers! So glad to work with you. Lee and the team
5/5
Googlethanks Kelly and her team for all the help，she is so specialty at landlord service，i was happy i choose her for my first rent out property agency，i'll carry on with her in the future！thank very much, , - from judy
Thanks Judy! It has been our pleasure to assist with your first buy to let. We look forward to working with you and the sales team to find you your next one! Kelly and the team
5/5
GoogleExcellent agents!!! They make the buying process a positive one! Izabela has been absolutely fantastic!! 10 stars!! Highly recommend!
Incredible feedback, thank you Sade! We will let Izabela know your feedback! Lee and the team
5/5
GoogleDedicated sales team in RMJ Rainham and Gillingham branch! Ryan and Jo have been exceptional to me. Thank you sales team @ RMG Rainham & Gillingham.
That is great to hear Tilak! Thanks for giving us such lovely feedback. Jo said she would find you a house! We look forward to giving you the keys. Lee and the team
5/5
GoogleI never come across an estate as friendly as this and Isabella is such a friendly helpful member of staff, so positive and so happy to go the extra mile to help. Isabella your a five star woman! Thank you for helping us 😉 …
Thats so nice of you to say! Treat people how you want to be treated and you will go far and Izabela is a fine example of that. We look forward to assisting further on the purchase of your new home. Lee and the team
5/5
GoogleWould highly recommend RMJ reassuring , reliable and have provided me a very good service in buying and selling. , very professional , determined and aspires to get you the best result! Being a repeat client it’s very important to have a good relationship with such a good branch, wouldn’t use anyone else.
Thanks for the review Billy, always a pleasure to help you with your properties. Lee and the team
5/5
GoogleThank you Lee for all your efforts and for the great communication. If it had just been left to the solicitors I feel that the sale would have fallen through. Your timely and persistent interventions made it happen. Thank you again. Mike.
Your more than welcome Mike, we really had to push this one! Thanks for sticking with it and seeing it through. Wish you and the family all the best for future and here if you ever need us again. Lee and the team
5/5
GoogleI recently dealt with the Rainham office to sell a property on behalf of my mum. From the beginning I received regular support and this remained the case throughout the process. We had a few hiccups with a few different buyers dropping out. These things happen but Lee, Charley and the rest of the team were proactive throughout and keep the lines of communication up at all times. We completed today after a complicated sale and I couldn’t have done it without the team!
Thanks for the review Amit, it was our pleasure in assisting in the sale of the shop for you. We will come and see your house once all your renovations are complete. Lee and the team
5/5
GoogleWe sold our property with RMJ Rainham branch .They were professional, knowledgable and responsive. A big thank you to Charley Germaney who was proactive , quick to respond and lovely to talk to .
Thank you for the review Ann, we wish you all the best in your new life in Devon. Lee and the team
5/5
GoogleThank you again to all the R&J team. Fantastic service, very professional, sufficient and get the job done promptly. There with you every step of the way so there’s no need for YOU to worry. Thank you for all your hard work & support.
Thank you for the lovely review Gurdip! We look forward to working with you again. Kelly and the team
5/5
GoogleThey're good and efficient in appointments, I'm a property investor purchasing from them as I write, thay made all the processes of buying more smoother by way of their services,flexibility and well experienced in property sale, Abbey Apara
Thank you for the feedback Abbey, much appreciated. Look forward to giving you the keys and finding you a tenant for your new investment property! Lee and the team
5/5
GoogleWe recently purchased through Robinsn,Michael and Jackson and couldn't fault the team in the Rainham Kent branch.Charley especially went above and beyond to help with correspondence between members of the chain. We would definitely recommend them to anyone!
Thank you for the lovely review Anita. Charley definitley done herself proud in this chain, thank you for acknowledging that. We wish you all the best in your new home in Rainham. You know who to call when you move in the future! Lee and the team
5/5
Googlehi i would like to thank Lee and charley for excellent customer service , they were always there to answer any concerns and question and never hid behind the phone !! and do not tell what you want to hear but the facts .when your selling or buying apart from the sale/buying aspect of it, the next important think is communication and these two do exactly that.
Thanks for the review Harry. As an experienced property investor, it means a lot to hear this kind of feedback from you. I know you had several agents dealing with the sale before us, so we are grateful for the opportunity to work with you and look forward to your other projects in the future. Lee and the team
5/5
GoogleSuper professional service. The team at Robinson Michael & Jackson have been great, despite the added Covid challenges, at this time. An extra thanks to Kelly Creed and her colleagues. Full marks for customer service.
Thank you for the review Clive. We look forward to working with you in the future. Kelly & The lettings team.
5/5
GoogleFirst time renting and I found the team here were excellent. They were always on hand to provide assistance to any of my silly questions. Kelly, Nikki and Libby helped me through this whole stressful process and I cant thank you enough. I will definitely be going back to this professional team when I have to find another property Thank you
Thank you for the lovely review Lucy and thank you for choosing RMJ Lettings. We look forward to working with you again in the future - Kelly & the lettings team.
5/5
GoogleIm a Solo First time buyer,and very fortunate to coming in contact with RMJ😊 😅(I call them R Michael Jackson) I wish I could give 10 stars cos the entire team deserves it Especially Izabela in Rainham branch. Izabela was the ump I needed when I was less enthusiast.And in the end of my timeline of just a month I got my Dream home that looks like a million pounds home. Professionalism✅ Efficiency ✅ Advocacy✅ Advice✅ Informing✅ Friendliness✅ A good listener✅ And above all I felt valued❗️ Thank you Lee Frankline and the entire team,was nice knowing you all and I’m definitely recommending family and friends💜💚🧡🤎💙💛
Thanks for the incredible review Tina! We are so happy to have got you a house! Izabela made it her mission to get you a property after you had missed out so many times. We cannot wait to give you the keys and welcome you to Rainham. Lee and the team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
