Trusted Agent profile
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★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,998 reviews on Google only. Show every review
5/5
GoogleThey have been so helpful with our purchase. It was my first move ever and they kept me informed and answered all my questions. Will be using them for my next move for sure. Wouldn't recommend anybody else.
Thank you for that great feedback Katie! We hope you enjoy your lovely first home and hope you have many happy years there! Whenever you need any market advice, remortgage or valuation we will be straight round. Lee and the team
5/5
GoogleA superb service! They are all lovely people who try their best to help you. Jamie Williams in particular was wonderful yesterday ..she arranged my viewing on the spot when I thought this would have been impossible , but she went above a beyond to make this happen, to make me happy. Thank you from Maria
We try our best! We will let Jamie know your feedback, so thank you for the kind words. Lee and the team
4/5
GoogleRobinson Michael & Jackson have been so helpful to me in trying to find a home of my own. The Staff are very friendly and nothing is too much for them to do. If you wanted to know something about a property they would find an answer. The Staff are also of mixed ages and their enthusiasm for their employment aims, shines through. Its a pity about the name. Its a bit of a mouthful and sometimes you can get there names in the wrong order. Thank you.
Thanks for the review Paula, glad we were as helpful as we can be! The name is a bit of a long one, call us RMJ if its easier! Lee and the team
5/5
GoogleThe entire team has been very helpful and provided prompt answers to queries . Kelly, Ellie, Nikki, Stacey and everyone that I have communicated with has been brilliant. I will recommend Robinson and Jackson services to others. Thank you once again, you guys are awesome!
Thank you for the lovely review, we hope you and your family are very happy in your new home! Kelly & the Lettings team
4/5
GoogleWe have bought our family home using RMJ. Special thanks to Ryan who organised our first viewing and subsequent viewings. Slight disappointment that our sales progressor never kept in touch with us regarding any updates. Felt like I had to ring her all the time. However Lee took over and helped us push through the sale. Can't thank him enough. Would highly recommend using these estate agents if selling or buying in Rainham
Thank you for the review Shahin, we are glad you finally got your moving date after the complications at the top of the chain. We wish you every happiness in your new home. Lee and the team
4/5
GoogleI recently used RMJ to sell my house. From the start the team were friendly, professional and proactive. They helped me to achieve the best price for my property. A big thank you to Isabella, Lee and Emma for all their help.
Your very welcome! It was our pleasure to assist on the sale. We wish you every happiness in your brand new property! Lee and the team
5/5
GoogleI would thoroughly recommend using Robinson Michael and Jackson if you are selling a property in the Rainham area. From initial valuation visit to completion I felt totally supported by a knowledgeable and friendly team. Communication was excellent and questions were answered with patience. RM&J have made one of life’s stressors a lot less stressful. Thank you.
Thanks for the review Tina! So happy we found a lovely buyer who will appreciate the flat. Here is you need. Lee and the team
5/5
GoogleExcellent service. Thank you very much Kelly, Ellie, and the team for helping us go through the rental process and finding an excellent house to rent in a short period of time. Throughout the process the Robinson Michael & Jackson team showed excellent professionalism and I am extremely happy with the support they have provided. Thanks again to Kelly and the team!
Thats lovely to hear, thank you Richard. It was our pleasure to assist and we are on the end of the phone if you need anything during your tenancy. Kelly and the lettings team
5/5
GoogleVery helpfull and communicative.
We really appreciate your feedback on our service. Thank you from all the RMJ team at Gravesend
5/5
GoogleVery helpful and kept me informed.
Thank you for taking the time to say a few words. It means alot to us. Thanks
1/5
GoogleWas going to give no star at all.....awfully awful place to contact for anything rental.
Good Morning, sorry you feel that way. Please can you contact me in the office on 01474 333111 so hopefully we can get this issue resolved. Thank you - Ellie
5/5
GoogleEllie and Holie always go beyond call of duty..Great service and very friendly
Thank you for your kind feedback. It has been great working with you again! All the best with your tenants :)
5/5
GoogleThe team couldn't have been more helpful and supportive during a tricky and challenging chain. Great service!
Dear Morag, Thank you for finding the time to write us a review. We got there in the end. We hope you are very happy in your new home once you have found everything!!! Kind regards Andy and the team
5/5
GoogleFantastic, professional and helpful staff.. Pleasure to deal with and would 100% be delighted to deal with them again in future! Big thanks to everyone!
Dear Ben. We are so pleased that you were happy with our service. We hope you are happy in your new home
5/5
GoogleTammy & the team were excellent at keeping me informed of the progress, it was a long 6 months but we got there!! Thank you all.
It was our pleasure Karen. Your comments are really appreciated. We hope you are happy in your new home.
5/5
GoogleAbsolutely brilliant! The team Made the whole process so smooth and stress free.” They were very great and helpful,would recommend you to family and friends .
Thank you very much for your kind words. It was our pleasure assisting you and we hope you are very happy in your new home.
5/5
GoogleExtremely pleased with the level of service from RMJ throughout the process of buying our home. Very professional service and always available when dealing with any queries. Would highly recommend!
Thank you Christian for your positive comments. We really hope you are happy in your new home
5/5
GoogleWe’ve been looking to rent a property for couple of weeks and than finally we found the perfect one , how we wanted it with the help of Ellie that made all the process smooth and quick! Thank you so much, we are really happy!
Thank you for your kind feedback Chiara. All the best with your home! The Lettings team :)
5/5
GoogleThroughout the whole sale, which took ages to complete, the staff were in constant contact with all parties, their communication is excellent. I would like to particularly thank Jo Rossiter who worked tirelessly and without her input I am sure we would still be waiting to exchange and complete.
Dear Lynda. Many thanks for leaving us a review and for mentioning Jo in particular. So glad we got there in the end.
1/5
GoogleRemortgage - after 3 weeks of going back and forth no rate was secured delay after delay, was passed onto another branch who was also not able to secure a rate. Spoke to different broker who was able to secure a higher but was able to secure a rate within half hour. Would not recommend.
5/5
GoogleGreat service from Robinson Michael & Jackson Gravesend team who supported us from start to finish with the sale of our house. Super friendly and quick to respond to any of our questions. I would highly recommend.
It’s great to hear that you would recommend our services to others. Thank you for putting your trust in us. It has been a pleasure working for you.
5/5
GoogleBen Griffin the mortgage adviser in the branch has yet again exceeded my expectations! He was able to source me a specialist mortgage lender and was able to get me a rate that no one else could! Highly recommend his services as he always gets in contact in advance of mortgage fixed rates ending so I never get stung on the variable rate. I have used Ben now for the past 6 years for my mortgage needs and he has never let me down, I just wish all brokers were the same as Ben.
Thank you so much for your review about Ben. He is very much part of the RMJ team so it means a lot to us all.
5/5
GoogleHelpful, friendly, always in contact to keep you updated and always there for support if needed. Everyone who were part of our selling process was great from the initial property valuation to handing over the keys. Highly recommended! Thank you RMJ Gravesend!
Dear Rebecca. We were glad to have been of service. Its lovely to read reviews like this. It means alot to us. Thank you
5/5
GoogleFrom start to finish it was a very pleasant process. The first viewing was nicely handle my Hollie and she was really helpful answering all my questions. The rest of the letting process was smooth sailing with Ellie. E and Hollie communicating in a timely and resourceful manner. It was one week from viewing to contract signing. I couldn’t be more please. Thank you both for your support. A special thank you to Stacey. G in the contracts and referencing team for you patience. Well handled RMJ Gravesend. Five well deserved stars.
Thank you so much for your kind words and lovely review! It has been great working with you Joyce. We wish you all the best with your new home! The Lettings team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
