5/5
GoogleHelped me finding great Tennant’s. Amazing service and very professional. Thank you Kelly!
Agent replied · 2 October 2023
Thank you for the review Mohamed, we look forward to working with you in the future! Kelly & the lettings team.
Trusted Agent profile
Verified
Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,962 reviews · 1,961 on Google (4.9)295 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,575 reviews · 1,565 on Google (4.9)100 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)84 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,135 reviews · 958 on Google (4.9)47 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)151 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL802 reviews · 801 on Google (4.9)23 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)44 in the last 90 days
Reviews on Google
Showing 7,998 reviews on Google only. Show every review
Google5/5
GoogleSo grateful to Izabela at RMJ! Love the energy and the personal touch. Can't wait to move into my new home.
5/5
GoogleGreat job done by the Team. They found me a buyer on a quick timescale and got the whole process done on a nice short timescale! Thank you so much!
Agent replied · 2 October 2023
Thanks for the review Lewis. As a property professional, it means a lot coming from you. Lee and the team
5/5
GoogleAmazing service. I want to particularly thank Ellie Fletchernfor being so pleasant and kinf. She was sooooooo patient and consistent in her lovely service. I am truly grateful.
Agent replied · 2 October 2023
Hi Evelyn, I'm so please you had a great experience with us and from Ellie :) Kelly & the Lettings team.
5/5
GoogleFrom the first visit by Ryan, RMJ dealt with everything. Always kept us in touch of what's happening. Took away a lot of stress. Very well done and a BIG Thankyou to RMJ.
Agent replied · 2 October 2023
Thanks for the review Tim, appreciate the great feedback. Here if you need us again. Lee and the team
5/5
GoogleJamie Williams was a great help with our house search. Always phoning about new properties coming up that we might be interested in and always polite and friendly.
Agent replied · 2 October 2023
We aim to please! Thanks for the lovely review, Jamie is chuffed with your feedback! Lee and the team
5/5
GoogleExcellent support, communication and options from Kelly and Ellie! reliable service and I recommend it 100%, thanks to them I found a nice flat to live whit my family!
Agent replied · 2 October 2023
Thank you for the feedack Luis. We hope you and your family enjoy the flat and we are here if you need. Kelly and the lettings team
5/5
GoogleThe team at Rmj were really professional from start to finish nikki elie and kelly were very helpful and let my property out very quickly I would definitely recommend using their service.
5/5
GoogleI had help getting into my rental property, I dealt with Ellie and Stacey. They helped with any issues/questions I had and got things done quickly and efficiently. Made the process easier for me.
5/5
GoogleI am a first time buyer and RMJ were the estate agent for the house I was buying. It was a please to meet Izabela on the viewing of the property, she was very helpful and bubbly also the rest of the team for the service they provided through out, Thank you for your patience with me.
Agent replied · 2 October 2023
Thanks for the great feedback! We will give Izabela a pat on the back for the great service she provided. We wish you all the best in your new home. Lee and the team
5/5
GoogleVery professional from start to finish Jamie dealt with us and showed us around a couple of apartments. Gave us the relevent info and was always on time Wouldn't hesitate to use again Thanks Spencer and Janet Stevenson
Agent replied · 2 October 2023
Thanks for the great feedback Spencer. Hope you enjoy the views from your incredible apartment! Lee and the team
5/5
GoogleThe team are fantastic here, very professional and lovely to deal with . They rented my property out in days when another local agent had it sitting around for a couple of months . They made it so easy and are very competitive with their prices. Throughly recommend
Agent replied · 2 October 2023
Hi Vanessa, thank you for the lovely review. We are so pleased we could help you find a tenant and that you have been happy with the service :) Kelly & the Lettings team.
5/5
GoogleGreat service - I have nothing but praise for the way that the staff at RMJ have dealt with the sale of our property. We bought our house through them and knew they were the right people to help us move on to our next home. Every part of the process was made as easy as possible by the team. From the initial valuation, drafting the particulars all the way through to a often times stressful exchange, the team have been nothing but kind, professional and diligent in their work. I could not recommend them highly enough and if I was to ever sell a property in the Medway area again, RMJ would be my only choice. To the team in Rainham - thank you once again for everything you did to get the move over the line!
Agent replied · 2 October 2023
Thanks for the great review Dan. We certainly had a challenge getting the exchange over the line! Look forward to seeing you on on moving day. Lee and the team
5/5
GoogleIf you have a property to rent, then contact Ennis Richards in their Maidstone office, as he is a very pleasant, very professional young man & made me feel quite at ease with the whole process. Stacey at their Rainham branch sorted out all the documents needed for the tenant & the whole process was smooth & easy. So far I would definitely recommend them.
Agent replied · 2 October 2023
Thank you for the great feedback Natasha. Ennis and Stacey are great members of the team and we are thrilled you can confirm the same. Looking forward to working with you again. Kelly and the lettings team
4/5
GoogleThe team Lee, Abigail and Nina were very helpful keeping me updated. They were very professional with the service provides, they keep me updated when there was going to be any delays, which was very good of them. They checked up regularly to make sure that everything was still on track which was very good, this make me feel confident that i will be kept updated without call them. Nina kept me regularly updates and called me with the great news and rang the bell. That was a nice touch to let you know it was great news. Well done to the team for getting me over the line and their hard work. Thank you very much
Agent replied · 2 October 2023
Thanks for the review Deborah. Welcome to Gillingham! Look forward to giving you the keys next week. Lee and the team
5/5
GoogleGreat work from Stacy, & Elle! They were very helpful and pleasant
Agent replied · 1 October 2023
Thank you very much for your kind review. All the best! The Lettings Team :)
5/5
GoogleHighly recommended, we received excellent, efficient and appropriate communications throughout our process of purchase.
Agent replied · 1 October 2023
Thank you so much for your kind words. It means a lot to us. Andy at the RMJ team.
5/5
GoogleMore than pleased with their fairnes and punctuality on answering all our querys. The buy went very smooth.Thank you Robinson Michael&Jackson and their employes! Good Job!
Agent replied · 1 October 2023
Thank your for your kind words. We are glad you were happy with our service.
5/5
GoogleBrilliant estate agents! Brilliant customer service! Ellie was a star! First time renting a house and they made the whole process easy! Would highly recommend them. 😊 …
Agent replied · 1 October 2023
Thank you so much for your kind review, Sarah. Much appreciated! All the best! - The Lettings Team :)
4/5
GoogleVery professional dealings with RMJ. Timely updates on sales progression and realistic advice provided through the process of selling my house from pricing to the market to completion. Expectations set really well.
Agent replied · 1 October 2023
Dear Sophia. We really appreciate you taking the time to write us a review and were happy with our service. Thank you.
5/5
GoogleWe used RMJ to sell our house on this occasion as they helped us when we moved to our current address even though they wasn’t our estate agent at the time but done a fantastic job that our agent failed to do. So when we decided to sell this time RMJ came and gave us the valuation they got it spot on and have been brilliant through out our sale and keeping us up to date on the forward purchase we would definitely recommend RMJ well done.
Agent replied · 1 October 2023
Many thanks for your review. We hope you get in your new home tomorrow.🤞 It’s been our pleasure to assist you again. Andy and the team. …
5/5
GoogleWe were in the market for a semi-detached property and over the summer things were not looking great! We had viewed a couple of properties listed by Robinson Michael & Jackson but were unsuccessful with offers. When we least expected it RM&J came through for us and found us our first home, which we successfully purchased after a relatively straight forward conveyancing process. RM&J were friendly, obliging and more than approachable with any queries we had and we appreciate the service that we received from them.
Agent replied · 31 May 2023
Dear Phil. Thanks so much for taking the time to share your experience. So glad we were able to find you a house in the end. It was a pleasure dealing with you both. Andy and the team.
5/5
GoogleVery happy with the helpful attitude and competence of all I dealt with, especially Angela, who went above and beyond to education, enlighten and reassure me, every step of the way in buying my new home, thank you 😊 …
Agent replied · 1 October 2023
Thank you Toni all the best for the future!
4/5
GoogleA game of two halves. On the sales side, we had a sluggish start with a trickle of viewings. We agreed to reduce the price and we sold at the new asking price. The separate post sale "chivvying" team proved tenacious and persistent. Inching us towards completion against a background of complications including conveyancer stubborness over a complication in the deed transfer, a death (of the vendor on whose behalf we administered the sale) and further problems getting past the aforementioned complication. A wild ride in our experience, we recommend because of the chivvying, post sales team.
Agent replied · 31 May 2023
Hi Chris, thank you for your review and your business. Wishing you all the very best for the future. Kind regards, Reece and the team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
