5/5
GoogleSuperb service, so quick and hassle free. Highly appreciate and recommend Robinson Michael & Jackson.
Agent replied · 1 October 2023
Thanks so much for your review. Glad to have been of service.
Trusted Agent profile
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Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,962 reviews · 1,961 on Google (4.9)295 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,575 reviews · 1,565 on Google (4.9)100 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)84 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,135 reviews · 958 on Google (4.9)47 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)150 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL802 reviews · 801 on Google (4.9)23 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)44 in the last 90 days
Reviews on Google
Showing 7,998 reviews on Google only. Show every review
Google5/5
GoogleThe staff were great, always friendly, listened and understood when we were in difficult situation and remained on top of everything.
Agent replied · 1 October 2023
Dear Lucy. Thank you for your review. It was pleasure working for you.
5/5
GoogleTammy is to the point, swift, gets back asap and actually gets it. I found Tammy immediately different to normal and usual sales agents. 5/5 Tammy!
Agent replied · 1 October 2023
Thank you so much for review. Your comments have been passed on and much appreciated.
5/5
GoogleAll the girls that helped me fill in forms and put up with my emails were great it went so smoothly and was sorted quickly and iam very grateful to them all thank you
Agent replied · 1 October 2023
Thank you for your review Tracey! We really appreciate it, it was a pleasure working with both yourself and Paul. I hope you are both very happy in your new home! - The Lettings Team.
5/5
GoogleReally helpful. Great team. Nothing too much trouble. Thanks Robinson Michael & Jackson Gravesend. I would definitely recommend.
Agent replied · 1 October 2023
Thank you very much for your kind words. Hope you get the decorating finished soon!!! Andy and the team.
5/5
GoogleJust want to give a massive thank you to Hollie for such a great service. She made the whole process so smooth!!
Agent replied · 1 October 2023
Hey Daniel! Thank you so much for that positive feedback! It was a pleasure working with you throughout this process :) - The Lettings Team.
5/5
GoogleFirst class service good communication’s efficient and friendly got the job done with no fuss good team work everyone was always in the loop. I would highly recommend their services
Agent replied · 1 October 2023
Thank you very much Lance for posting a review. We are very pleased that you would recommend us to others. Andy and the team.
5/5
GoogleI just wanted to commend Ella, Hollie, Ellie and Stacey on all their hard work and helpfulness with me and my partners move into Swanscombe. We couldnt of asked for a better bunch of girls to aid us in our move. Thanks you again, all of you were amazing. 😊 …
Agent replied · 1 October 2023
Hi Marc, thank you so much for your kind comments, we really appreciate it! It really has been lovely working with you both. We all hope you enjoy your lovely new home! All the best! - The Lettings Team :)
5/5
GoogleJohn came to value my house and gave expert advice and made me feel at ease with the house selling process. Will definatley be using Robinson Michael and Jackson when I come to sell my property.
Agent replied · 1 October 2023
So glad you were happy with the advice given and we look forward to working with you in the future, Thank you
5/5
GoogleLily and Tammy dealt with this purchase really well. It was necessary for them to liaise with our grandson most of the time due to hospitalisation of Chris which they did with no problem. Thank you
Agent replied · 1 October 2023
So glad you were happy with our service, especially Lily & Tammy. We hope you enjoy your new home. Thank you
4/5
GoogleOur sale turned out to be complicated and took longer than we expected or hoped for, but RMJ always handled the emails and telephone calls in a professional and speedy manner which made the experience as pleasant as possible. Many thanks.
Agent replied · 1 October 2023
Dear Lorraine. We are pleased that your experience was a pleasant one in what was certainly testing circumstances. Thank you for finding the time to write a review. Andy and the RMJ Team.
5/5
GoogleThe team at RMJ were excellent in keeping me updated with the progress of my sale. Thank you to you all especially Tammy. Always on the other line to help with any questions I had
Agent replied · 1 October 2023
Dear Matthew. Many thanks for your review. Glad you were happy with the service we gave. We hope to do more business with you in the future. From the RMJ Gravesend team
5/5
GoogleCannot fault RMJ for looking after the sale of my mother’s property recently. She was kept well informed throughout the process and I felt they were particularly patient and helpful in progressing the sale to conclusion.
Agent replied · 1 October 2023
Dear Kestine. Thank you very much for your review. It was our pleasure to assist your mother in her move. Andy and the RMJ team.
5/5
GoogleGreat team at RMJ. Keeping me updated throughout sale. Chasing the solicitors and buyer for regular updates. Exchanged and completed very quickly but helped by the team for this to happen. Would recommend them to sell your home
Agent replied · 1 October 2023
Dear Chris. I was lovely to hear you were happy with our service and that you would recommend us to others. Thank you from the whole RMJ team.
5/5
GoogleAll staff at RM& J were professional in selling our home. We were kept up to date at all stages of the sale, and between selling and moving - we have got to know all staff very well!! Jo in particular was attentive and courteous. Thank you.
Agent replied · 1 October 2023
Dear Helen. So glad we got their in the end. Thank you for your patience during the transaction. Thank you also for mentioning Jo. It means alot.
5/5
GoogleOutstanding service from start to finish. Andy and his team more than delivered on my expectations of the sale of our property. A very quick and efficient sale in demanding times. Cannot recommend highly enough. Lee Turner
Agent replied · 1 October 2023
We are very pleased that the service we delivered more than met your expectations which was great to hear. If we can be of any assistance in the future we would love to help. Thank you
5/5
GoogleExcellent support received by Andy Plaistowe. Thanks for your quick response and guidance as things are moving. Appreciate the referral to the mortgage advisor and would like to thank Jordan Blackmore for the prompt response and detailed brief with so much patience and kindness. Great to have both in the process. Hope to continue the same in coming days too…
Agent replied · 1 October 2023
Dear Tasmia. Many thanks for your positive words. We look forward to working with you for your purchase.
4/5
GoogleFriendly team at the Gravesend branch helped us arrange our viewings, tenancy, and moving into our new property with realtive ease. When things weren't clear, one of the team was always ready to help in a prompt manner. It was nice working with Hollie, Ellie & Stacy on securing our new home.
Agent replied · 31 May 2023
Hi Sam, thank you so much for your kind review, it has been a real pleasure working with you both. We all wish you all the best in your lovely new home! - The Lettings Team :)
5/5
GoogleWe had an excellent lettings experience with Robinson Michael and Jackson. They were extremely professional when they came out to look at the property, advised us well on the price and made us feel like we were in safe hands. Ellie, Hollie and Stacey were very helpful and I would certainly recommend them to any other landlords.
Agent replied · 1 October 2023
Hey Lucy & Ben, Thank you for your lovely words! It was an absolute pleasure working with you both and we are glad we found the right tenants for you and the process went smoothly! We hope to work with you again in the future! Thanks- The Lettings Team.
5/5
GoogleA great experience when finding a new rental! Good care given by the lettings team, and Stacey and Hollie were especially helpful during email communications. Would definitely rent through Robinson Michael & Jackson again in the future. It was an easy and pleasant experience!
Agent replied · 31 May 2023
Hey! Thank you so much for your kind review. We are so glad you had a positive experience! We hope you are very happy with the new rental and dont hesitate to come back to us in the future! :) - The Lettings Team.
5/5
GoogleRating only, no written review.
5/5
GoogleWe worked with Reece Cox, he was super friendly, highly knowledgeable and really helped us out with everything. Highly recommend Reece and his company to all. Five stars all the way for Reece and his colleagues.
Agent replied · 31 May 2023
Hi Shane, thank you very much for your review. It was our pleasure to assist you. Wishing you all the best in the future. Kind regards, Reece and the team
5/5
GoogleEveryone we came into contact with at the branch were pleasant and helpful. We were kept up to date throughout and made the stressful house buying process stress free. Would recommend!
Agent replied · 31 May 2023
Hi Jessica, thank you for your review. It was our pleasure to assist you both buying your first home. Can't wait to see it when it's finished. Kind regards, Reece and the team
5/5
GoogleExcellent service from start to finish. We were kept informed throughout the whole sale process and communication was excellent. Special thanks to sales progresser, Michelle, who was great at liaising with all parties and getting our sale completed as quickly as possible. Very professional. Highly recommended.
Agent replied · 31 May 2023
Hi Paul, thank you for your review and feedback on our services. Wishing you all the very best for the future. Kind regards, Reece and the team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
