Trusted Agent profile
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★★★★★
8,208 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on three platforms, rated 4.9 out of 5 overall.
8,001
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,995 reviews on Google only. Show every review
5/5
GoogleJosie was very knowledgeable about the property and very professional and personable , great agent
Thank you so much for the kind review! We're thrilled to hear that Josie provided such knowledgeable, professional, and personable service. We appreciate your feedback. … More
5/5
GoogleSophia did an amazing job helping me look throughout houses and had an excellent experience with her. Absolutely excellent personality x
Thank you so much for your lovely review, Adele! 😊🏡 We’re delighted to hear that Sophia made your property search such a positive experience. … More
5/5
GoogleDealt with Lacey, who I have to say was was fantastic throughout a Transaction and got involved in the process when it was not her role to ensure that the chain progressed to completion on record time. She was Thorough in her communication and kept everyone updated. A real asset to RJ.
Thank you for your fantastic review! We are delighted to hear that Lacey went above and beyond to keep communication thorough and help ensure your property transaction completed in record time. Delivering exceptional service throughout every stage of buying and selling homes is always our priority! Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. Many thanks, Robinson Michael & Jackson
5/5
GoogleRating only, no written review.
Thankyou for taking the time to share your positive experience, we really appreciate it. We do offer a Bluewater Voucher as a small thankyou for any successful referral.
5/5
GoogleI had a really great experience with Libby when she showed me around a property. She was so friendly, helpful and knowledgeable, and made the whole process really easy and stress-free. She was always happy to answer any questions and was really good at keeping me updated. Would definitely recommend!
Thank you so much for your lovely review! We are so pleased to hear that you found everything easy and stress-free. We really appreciate your kind words and recommendation! … More
5/5
GoogleErin was so helpful and super down to earth, making it really easy to ask any silly questions and feel comfortable with my decision. Thank you Erin, it’s a real pleasure doing business with you! 🤝☺️ …
5/5
GoogleRating only, no written review.
Thank you for taking time to leave a 5 star google review! Kind Regards, Robinson, Michael and Jackson Maidstone Lettings
5/5
GoogleHarry was very helpful and prompt to respond.our shower problem was quickly fixed.
⭐️⭐️ Thank you so much for your kind feedback! We’re delighted to hear that Harry was so helpful and quick to respond, and that he was able to get your shower issue resolved so promptly. We’ll be sure to pass your lovely comments on to … More
5/5
GoogleRating only, no written review.
Thank you for taking time to leave us a 5 star review! Kind Regards, Robinson, Michael and Jackson Maidstone Lettings
5/5
GoogleBrilliant, professional service with good communication involved and total transparency. Would highly recommend.
Thank you for your fantastic feedback! It’s great to hear that you received professional service, clear communication and complete transparency throughout. Your recommendation is greatly appreciated! … More
5/5
GoogleI made an initial call enquiring about a property to rent. Erin was very polite, knowledgeable and accommodating. Viewing booked.
Thank you for your lovely feedback! It’s great to hear that Erin was helpful, knowledgeable and accommodating during your initial enquiry. We hope you have a great viewing and wish you all the best with your property search! Kind Regards, Robinson, Michael and Jackson Maidstone Lettings
5/5
GoogleRating only, no written review.
Thank you for taking time to leave us a 5 star review! Kind Regards, Robinson, Michael and Jackson Maidstone Lettings
5/5
GoogleGreat, professional service from start to finish of my house buying process. A big thank you to everyone at RMJ Gravesend!
Thank you so much for your fantastic review! We’re delighted to hear that you received such a professional service throughout your house-buying journey. Your kind words mean a great deal to the entire team at RMJ Gravesend, and we’re so pleased that we could help make the process a positive experience from start to finish. Thank you again for choosing us! If you know anyone who is thinking of selling or letting a property, we would be very grateful for a recommendation. As a thank you for any successful referral, we offer a Bluewater voucher.
5/5
GoogleLike to say a big thank you to kitija for all her help she is good at her job 5*all day long
Hi Tod, Thank you for your review. We really appreciate your feedback. … More
5/5
GoogleHad a lovely viewing today with Ruby in Rochester! Very helpful and friendly. Made us feel very comfortable. Would highly recommend this agency.
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear you had such a positive viewing experience with Ruby in Rochester. It’s great to know she was helpful, friendly and made you feel comfortable throughout. We really … More
5/5
GoogleCan’t speak highly enough of RMJ, they made a stressful process very easy, thanks guys!
Hi Robert, Thank you for your review. We really appreciate your feedback. … More
5/5
GoogleAmazing service from Sophia thank you for a great viewing, keep up the hard work, highly recommend
Thank you so much for your fantastic review, Llyan! 😊🏡 We’re delighted to hear that Sophia provided such great service and made your viewing a positive experience. 🌟✨ … More
5/5
GoogleSophia arranged it for us to view the property on two separate occasions. She was punctual and didn't keep us waiting. Sophia was very professional and courteous regarding answering our questions concerning the property. We had a positive experience.
Thank you for taking the time to leave us a review! We are delighted to hear that Sophia provided a punctual, courteous, and professional service across both of your property viewings to ensure you had such a positive experience with our estate agency team. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. Many thanks, Robinson Michael & Jackson
5/5
GoogleWe have found Harry Carnt to be the ideal person to deal with, and a great benefit to us. He communicates very well, is always polite and responsive.
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear that Harry has been such a great person to deal with and such a benefit to you. It’s fantastic to know he has been polite, responsive and communicated so well throughout. We’ll be sure to pass your kind words on to Harry. From Kelly & the Lettings Team ⭐️⭐️
5/5
GoogleI am very pleased with the level of communication and understanding shown by Michaela.
⭐️⭐️ Thank you so much for your kind feedback! We’re delighted to hear that you’ve been so pleased with Michaela’s communication and understanding. It’s lovely to know she has made such a positive impression, and we’ll be sure to pass your … More
5/5
GoogleStarting from the first contact with Jessica Pender during our inspection tour, her mannerism and professionalism speaks volumes about the RMJ ethos. …
🌟🌟 Thank you so much for your 5-star review! 🌟🌟 We’re delighted to hear that Jessica and Stacey provided such a professional and responsive service. From Kelly & the Lettings Team …
5/5
GoogleI found Erin incredibly helpful and to the point. I am excited to visit the Property this week.
Thank you for your lovely review! We’re so pleased to hear Erin was able to assist you and make things straightforward. We’re looking forward to welcoming you to the property this week! … More
5/5
GoogleExcellent company to work with, highly recommend
⭐️⭐️ Thank you so much for your lovely feedback, Georgio! We’re really pleased to hear you’ve had such a positive experience with us. We really appreciate your recommendation and your kind words about the team. … More
5/5
GoogleThank you Ryan for selling my house
Thank you so much for your lovely review! 😊🏡 We’re delighted to have helped you sell your home and really appreciate you taking the time to leave such kind feedback. … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
