5/5
GoogleRating only, no written review.
Agent replied · 1 October 2023
Thank you for your 5 star rating.
Trusted Agent profile
Verified
Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,962 reviews · 1,961 on Google (4.9)295 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,575 reviews · 1,565 on Google (4.9)100 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)84 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,135 reviews · 958 on Google (4.9)47 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)150 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL802 reviews · 801 on Google (4.9)23 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)44 in the last 90 days
Reviews on Google
Showing 7,998 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 1 October 2023
Dear Mary. Thank you for your 5 star rating. Glad you were happy with our service.
5/5
GoogleElla and Stacey where very helpful.
5/5
GoogleKept informed throughout move. Made the process stress free
Agent replied · 1 October 2023
Dear Dawn. Thank you for your review. Glad you were happy with our service and hope you enjoy your new home. Many thanks RMJ team
5/5
GoogleThanks Tammy for all you help and support with the purchase of our new home.
Agent replied · 1 October 2023
Dear Helen. We really appreciate you taking the time to thank Tammy for her support. We hope you are happy in your new home
5/5
GoogleThe staff here were amazing, in particular Tammy was extremely helpful & considerate
Agent replied · 1 October 2023
Thank you Shaun for your feedback much appreciated
5/5
GoogleStacey was incredibly helpful and made the process so easy and her constant and quick communication was great. A real pleasure to deal with!
5/5
GoogleYour sale agent Tammy was lovely the other day with my partner and I. Answered all our queries about various properties. We definitely be coming back to see her
Agent replied · 1 October 2023
Dear Trudi. Thank you for taking the time to praise Tammy for her assistance so far. We look forward to working with you in helping you find a home.
5/5
GoogleHad such a great experience with the Lettings team (Hollie, Ellie, Ella & Stacey). The girls are all so friendly and helped with any queries I had. We had such a quick turn around from when we submitted our documents and we couldn’t have asked for a better team to be handling our application! Thanks girls x
Agent replied · 31 May 2023
Hey Shannon! Thank you so much for your lovely review. You both were a dream to work with and we hope you love your new home :) The Lettings Team
5/5
GoogleAbsolutely fantastic team at the Strood branch. I was kept informed all the way, supported when clarification was needed and felt they cared. The whole team are friendly and polite but I mostly dealt with Reece and Callum and found both warm and respectful. Thanks guys 😊 …
Agent replied · 31 May 2023
Hi Deborah, thank you so much for your review, it has been our pleasure working for you. Kind regards, Reece and the team
5/5
GoogleAmazing service from Reece. Needed a house valuation for divorce purposes and he sorted it the next day. Highly recommended. Thank you so much!
Agent replied · 31 May 2023
Hi Becky, thank you very much for your review. Kind regards, Reece and the team
5/5
GoogleAs a first time buyer the process has been very daunting. Jody has helped me immensely not only with becoming confident with the buying process but she goes above and beyond to help find houses that fit my criteria. Thank you Jody for everything so far.
Agent replied · 6 June 2023
Hi Ellena, Thank you for your review regarding Jody, glad she has been able to make this time slightly less stressful for you! Wishing you all the best with your future purchase. Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleJody is amazing, fully engages with the customers from start to finish. Jody’s customer service is outstanding in comparison to other local agents!
Agent replied · 6 June 2023
Hi Darren, Many thanks for your kind words regarding Jody and her service. We're delighted you've been impressed by her. Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleWe sold our property recently and Tammy at the Gravesend office was absolutely amazing! Nothing was too much hassle for her and she really went above and beyond for us. Thank you so much Tammy for all your help; you're a super star!
Agent replied · 31 May 2023
We really appreciate your review and mentioning the help Tammy gave you. Thank you very much,
5/5
GoogleThe absolute best! I’ve experienced a few estate agents and, hands down, this is the most personable, thorough and knowledgeable team I’ve ever come across. My house was sold within a week of being put on the market! Incredible! They’ve been so good throughout the buying and selling process and have kept me in the loop the whole time. Honestly the best agents in the area!
Agent replied · 31 May 2023
Thank you so much Victoria for your kind words. It’s so pleasing to have happy clients.
5/5
GoogleMy recent experience with Robinson Michael & Jackson (Gravesend office) was superb and amazing. The staff involve in my renting were so helpful and straight forward individuals, especially (Ellie) who was practically outstanding in her duties, to ensure that best information and services was provided.
Agent replied · 28 April 2024
Thank you for your review, it was a pleasure helping you find your new home! - The Lettings Team
5/5
GoogleThank you for all your help last year in getting our first home! The team made the process a lot easier and supported us through our experience. A year on we are very happy in our house and will be using Robinson Michael and Jackson when we are ready to move again. Thank you!
Agent replied · 28 April 2024
Dear Millie. So glad you are still happy and thanks for not forgetting us and taking the time to write a review. It was greatly appreciated.
5/5
GoogleThankyou for all your help and for all your patience especially Reece and Michelle.
Agent replied · 6 June 2023
Hi Kerry, thank you for your review. Kind regards, Reece and the team
5/5
GoogleVery good all round service from RMJ but would pick out Michelle for especial praise as she goes the extra mile.
Agent replied · 6 June 2023
Hi Frank, thank you so much for your review. Kind regards, Reece and the team
5/5
GoogleAccessible, helpful and supportive throughout the entire transaction. Our grateful thanks to Michelle and the team at Robinson Michael & Jackson Strood!
Agent replied · 31 May 2023
Hi Richard, thank you for your review and we wish you both all the very best for the future. Kind regards, Reece and the team
5/5
GoogleThrough a very difficult and stressful sale, Michelle went above and beyond. Keeping me fully informed all the way while also giving me guidance and reassurance. I know she was doing her job but I really don't know how she kept it all together. I will be forever thankful and she is a credit to Robinson Michael & Jackson.
Agent replied · 31 May 2023
Hi Carole, thank you for your review and kind words on our service, Michelle is a credit to our team. Wishing you all the best for the future. Kind regards, Reece and the team
5/5
GoogleRating only, no written review.
Agent replied · 6 June 2023
Thank you for taking the time to leave us a review Jake.
5/5
GoogleThank you to Sam and Ennis for swiftly letting our property with excellent service and communications along the way.
Agent replied · 6 June 2023
Hi Martin, Thank you for your review regarding Sam and Ennis. It's been a pleasure helping you find a tenant! Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleJody and all the lads at RMJ have been so helpful and calming through this looong process thank you 👍 …
Agent replied · 6 June 2023
Hi Tom, Thank you for your review and kind words about the team. We're delighted you've been happy with the service and that we got everything over the line for you! All the best for the future. Many thanks, The Robinson Michael & Jackson Maidstone Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
