Trusted Agent profile
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★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,998 reviews on Google only. Show every review
5/5
GoogleThe whole team at RMJ have been fantastic they have been brilliant in keeping me updated with everything that's happening and they will also happily answer any questions i've had, I would use RMJ again to sell my house if I ever had to.
Hi John, thank you for your review. Wish you all the very best for the future. Kind regards, Reece and the team
5/5
GoogleI'm very delighted with the service I received from R M & J.The process was fast ,easy and seamless.
Good afternoon Paul, Thank you for your review and kind words. It was a pleasure to work with you and assist in finding your new home Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleI had good experience throughout. Special thanks to Jody! She made sure everything went as smooth as possible.
Good afternoon Csaba, Thank you for your review regarding Jody and her service. We're delighted you were impressed with how she dealt with the sale of your property. Wishing you the very best for the future. Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleIf you want platinum customer service, then ask for Sam. Nothing was too much, constant updates and always returned calls quickly.
Hi Irina, Many thanks for your glowing review regarding Sam! It's been a pleasure to assist you. Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleJody has been really helpful and prompt through the entire conveyancing process for my recent purchase. I would happily use Robinson Michael and Jackson again.
Hi Kayleigh, Thank you for your kind review regarding Jody and the service she has provided! We're delighted you've been pleased so far. We're looking forward to working with you again. Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleI have been speaking with Robinson Michael & Jackson for a few weeks now as they have been assisting us in our new property search. They have been helpful, but in particular Ellie has been extremely helpful, Ellie has always kept us in the loop with any new properties she thinks we may like and generally has just been extremely thoughtful, understanding and prompt on her arrangements and communication with us. So far, great customer service from the team!
Good afternoon Yeliz, Thank you for your kind review regarding the team and Ellie in particular. We're delighted you've been pleased with the service provided so far. Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GooglePerfect service very helpful on finding the next home, would really recommend Robinson Michael and Jackson
Hi Juergen, thank you for your review. Kind regards, Reece and the team
5/5
GoogleGreat team, sorted out the mortgage and gave us a brilliant solicitors, friendly, quick and easy and are always available to speak to about the process and inform you the best things to do. Would definitely use again :) thank you
Hi Billy, thank you for your review and congratulations on buying your first home. We wish you all the very best for the future. Kind regards Reece and the team
5/5
GoogleGetting the house ready to sell was a long and complicated process due to family circumstances but I was helped and supported all the way through until we could finally put the house on the market and get it sold. Would wholeheartedly recommend RM&J. Five stars all the way!
Hi April, thank you so much for your review. It was our pleasure to work for you kind regards, Reece and the team
5/5
GoogleTJ and his team in Maidstone are all very helpful, highly recommended to sell your property.
Good afternoon Carol, Thank you for the kind review regarding Tj and the team. We're delighted we have been able to assist in the sale of your property. It's been a pleasure to work with you. Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleExcellent professionals who endeavour to cater the wishes of both parties involved in the process of selling and purchasing a real estate property. Thank you all and to TJ.
Good afternoon Isabel, Thank you for your review regarding Tj and the team. We're glad you've been happy with the service provided. Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleI had a great experience with this agency. Especially Ellie went above and beyond in supporting my particular needs while finding the perfect property.
Hi Frank, Thank you for your kind review regarding Ellie and her service, we're delighted we've been able to assist with finding your next home. Best of luck for the future, Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleI’m extremely happy with the whole service. I want to thank Ellie she was amazing answered all questions and gave me all the information I needed. I was always kept in the loop, such professionalism. I would highly recommend.
Good afternoon Lillie, Thank you for your lovely review regarding Ellie and the service provided. We're glad she has provided excellent service and been of help to yourself. Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleI would like to say they were quite prompt and very helpful and looking after all our requirements and answering all our queries. Ennis and Stacey were very kind, professional and very helpful throughout our journey. Thank you guys. Good luck.
Good afternoon, Many thanks for your email regarding Ennis & Stacey and the service you have had. It's been a pleasure to work with you and assist in finding your next home. Wishing you the very best in your new home, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleHad a wonderful experience with RMJ Especially Tia who has made the whole experience easy, and less stressful..
5/5
GoogleWe want to thank Ennis Richards and his team (Sam Woods) for such professionalism and great communication whilst finding a tenant for our property. Ennis and his team (Sam) worked with us in such an open and honest manner,. The communication was spot on and they were very patient in dealing with queries and ensuring that our needs where met. We highly recommend Ennis and his team anytime. Thank you so much for patiently working with us! We are definitely looking forward to working with you and your team again. Thank you!
Good morning Gloria, Thank you for your kind words regarding Ennis and Samuel and the service you received. It was a pleasure to work with you and find suitable tenants for your home. We're delighted that yourself and Ben are happy with the process. We're certainly looking forward to working with you again! Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleHave bought and sold through Robinson Michael & Jackson in Strood. Brilliant service, wouldn’t use anyone else.great communication, answered emails promptly, couldn’t ask for better customer service.
Hi Wesley, thank you so much for your review. On behalf of the whole team we wish you all the very best for the future. RMJ Strood
5/5
GoogleGreat experience
5/5
GoogleExcellent customer service from ryan
5/5
GoogleIsabel very friendly and professional. Detailed information provided
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
5/5
GoogleIzabela and Learna have been fantastic !! Cannot recommend them more !
We are thrilled you had a great experience with us and hope to see you again soon.
5/5
GoogleGood customer service from Ryan he is a very warm and bubbly person.
5/5
GoogleIzabela and the RMJ Team have been fantastic throughout the sale of my property. Could not have made a better choice with agents !
5/5
GoogleKim is very kind and helpful and even when our landlord isn’t she is a credit to the company
Thank you for the review Raymond. Kelly & the lettings team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
