Trusted Agent profile
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★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,998 reviews on Google only. Show every review
5/5
GoogleGreat experience with the Rainham branch, especially Nina who dealt with all the legal and paperwork side, and the sales team through the difficult economic background where several buyers fell through but they managed to find a new buyer each time until it eventually went through. Hard working branch and they always get back to you fairly promptly. Recommend.
5/5
GoogleDefinitely one of the best Estate Agents in the area. Had a number of queries regarding the rental market in the local area and Robinson Michael & Jackson went above and beyond answering them. Contacted 5 or 6 other estate agents in the area but they were abrupt and didn't want to help. From the first call to the subsequent ones Kelly was professional, friendly, knowledgeable and really helpful. Can't thank her enough for all her help. A couple of her colleagues were really helpful on the phone too. I will certainly use RMJ in the future and highly recommend this agent.
5/5
GoogleVery good service in terms of generating a tenancy agreement.
5/5
GoogleExcellent service, well done Tammy and thank you for all you hard work.
Dear Alison. We are very pleased that you were happy with the service provided. Thank you
5/5
GoogleOnce again, great work from the lettings team. Hollie, Ellie, Ella and Stacey worked tirelessly to secure new tenants when ours unexpectedly had to move out. They kept to a tight deadline and the move in / move out was stress free from our end. Thanks again……
Thank you Mark, was a pleasure working with you and helping you let your property - The Lettings Team
5/5
GoogleVery helpful and friendly people who helped us sell our house and buy a new one . Excellent communication and rapid responses to any queries that we had. Thank you very much!
Many thanks for your kind words. It was a pleasure working on your behalf and we hope you love your new home.
5/5
GoogleWould definitely recommend selling your home with Robinson Michael & Jackson. I mainly dealt with Jo & Tammie and I found the communication first rate via email and telephone. Thank you
Thank you for taking the time to write a review. We really appreciate it and glad you were happy with our service.
5/5
GoogleThe best property agents ever! I bought property in such a small span of time all thanks to Tami and her wonderful team!
Dear Jaswinder. We really appreciate you taking the time to write a few words of thanks. We hope you are happy with your new home
5/5
GoogleDespite the whole process of selling was very stressful at times all the staff especially Jo Rossiter was very reassuring and calming when ever we spoke to her in a panic about something. But really do want to thank everyone who guided us through to exchange day. Many thanks
We are so pleased to hear your were happy with our service and wish you all the best with your move. Thank you
1/5
GoogleI was dissatisfied with the service received. Despite enquiring on a property as one of the first, and despite being promised an invitation to a viewing, it wasn’t until I chased it to find out viewings were already happening. Having expressed interest in a couple other properties, and after a few unanswered voicemails, we decided it was not worthwhile chasing an agency that does not keep to its word. Thankfully we’ve now found our ideal home with an attentive and professional agency!
Hi Maya, we are very sorry to see this review and saddened to see you unsatisfied with our service. We want to help you as much as we can. Please could you kindly arrange to call us? 01474 333111. Thank you!
1/5
GoogleI rent a property through Robinson Michael and Jackson Gravesend, and based on my experience, I couldn't urge you more strongly to avoid renting through them. They are the friendliest people in the world during the sales process, taking your cash (funny that), but if you have a problem once you've moved in, it's a different story. Look at the photos attached, this is the condition of a rental property Robinson Michael and Jackson have no problem renting out. Of course, it wasn't in the listing photos. I was told at the viewing by someone called Hannah, that the landlord planned to repair the poor condition to the back door and lean-to, and of course, it never happened. When chasing up the repairs, I was then told this person no longer worked there. The oven was broken when we moved in, the boiler broke shortly after, and with each complaint, it was a nightmare to deal with the property management agency to get these issues resolved. It took months to get the oven replaced. The back door and lean-to of the property is unsafe and falling apart, and 8 months on it hasn't been repaired. I have had to chase property management about this issue more times than I can even remember, and every time it was basically "it's with the landlord". The landlord then refused to do any repairs, leaving me no choice but to report it to the council. The council are now forcing him to do the repairs. Our landlord is shady at best, and it brings the question of why Robinson Michael and Jackson are happy to do business with him. Property management would 'do their part' by 'requesting quotes', which the landlord then declines. One of their contractors showed up to the property unannounced and then shouted at me because I didn't allow the unarranged visit. The oven and boiler were repaired but not without painful pressing on the agency and landlord to resolve. There was one time where a lady on the phone at RMJ was helping me get in touch with property management for repairs, but they were on training, so she called a contractor herself for me, then for the privilege, wanted me to fill out a review for her... (for doing her job), as though she was doing me a favour. It's a joke. The property management has made numerous mistakes, and for a period would send me communications about property maintenance that was for another property. Their property management is awful. But hey, of course, it's all my fault! How dare I suggest the agency is to blame! The fact that I have had to live with this broken back door for 8 months is frankly disgusting and inexcusable. We can't even get contents insurance because of it. Everything I have written is 100% honest. Dealing with Robinson Michael and Jackson has caused me nothing but stress, upset and lost time. Please don't make the same mistake I did. Avoid renting from Robinson Michael and Jackson.
Good Afternoon Tristian, Thank you for your review and I am very sorry to hear about your experience. I have investigated with the team and I can confirm that we were assured additional works would be completed prior to your occupation. When they did not take place, we have been chasing alongside yourself. Unfortunately Letting Agents do not have the authority to carry out works without the Landlords permission. The Property Managers have obtained quotations for any, and all issues raised and continuously chased for instructions. I note that the boiler and cooker were replaced some time ago as a result. I understand that referring the remaining items to the Council was discussed with the Property Management team, and you were encouraged to do so. We are pleased that their intervention has now enabled us to assist with progressing the remaining works. We share in your frustration with the delays and assure you that we have done everything within our power to expedite the situation. Until such a time that a tenant occupies a property and issues arise, we do not have any experiences on which to gauge the conduct of a landlord. I can assure you that we review this at the end of each tenancy and take appropriate action prior to considering a further let. We would not end any agreements with a landlord whilst you remain in occupation, as this would leave you without a point of contact and with nowhere else to turn. We remain available to assist and advise you in any way that we can moving forward. Kindest Regards, Simon Parish - Lettings Manager
5/5
GoogleThe team at Robinson Michael & Jackson, Gravesend, provided a professional service selling our mothers property, through individual viewing sessions and weekends. Even when a prospective buyer withdrew their offer, the house was placed back on the market without delay. They worked well as a team and we were kept in formed as to the progress of the sale and our solicitor was also kept in loop throughout.
Dear Clive. Many thanks for your review. We are delighted that you were happy with the service provided. Andy at the team.
5/5
GoogleWe recently sold our property through R,M and J. I cannot recommend them highly enough! Andy and his team helped us at every turn; despite losing buyers and having all sorts of challenges along the way. They remained calm and supportive and enabled visits to the property by potential buyers and professionals when we were not available. I would not hesitate to use them again.
Thank you Helen for your review. So glad all our efforts came through in the end. We wish you all the best for the future.
5/5
GoogleExcellent service from start to finish. Ellie was super helpful throughout the whole process. They held a viewings evening at the flat and I had a renter the next day. Very fast and impressive as I felt I had left it a little too last minute as I was moving to Ireland 2 weeks later! Professional service and made the whole process a breeze. Would highly recommend this letting agent. Staff here are friendly, especially Ellie! Very good at her job! :-) thanks for a straight forward, easy and positive experience!
Thank you so much for your kind review, that is very lovely to hear and it has been a delight working with you! Wishing you all the best with your new new home in Ireland! - The Lettings Team.
5/5
GoogleGreat experience buying my first home. Thank you
Hi Madan, thank you for your review. We look forward to giving you your keys for your first home. Kind regards, Team RMJ Strood
5/5
GoogleIt is with great pleasure that I share my experience with the team at Robinson Michael & Jackson Rainham & Gillingham. It was thanks to this real estate company that they were able to find the perfect property for us. I would especially like to highlight the employee Izabela, who served us in an exemplary way. From the first contact, she provided us with all the necessary information, answered all our questions and guided us very precisely in the search for the ideal property. In addition, throughout the purchase process, Izabela accompanied us in a very attentive and helpful way, ensuring that everything was carried out in a transparent and smooth manner. We are very happy with our new property and could not have done it without the support and expertise of the team at Robinson Michael & Jackson Rainham & Gillingham, in particular Izabela. Without a doubt, I would recommend this company to anyone looking for quality service and personalized attention.
5/5
GoogleWe've had Izabela as our point of contact and she's been so helpful and friendly throughout, really positive, relaxed and quick to get back to us with any updates. It's been a long time coming for us and she's made this part of the process easy. Thankyou!
5/5
GoogleNancey was so helpful with putting in my offer. She sorted everything quickly and got back to me without leaving me hanging on. Really appreciated the kindness she gave in the difficult circumstances I am going through.
Hi Terri, thank you for your review. Kind regards, Reece and the team
4/5
GoogleSam and the team were great at keeping me informed throughout the sale of my property. I didn’t have much luck with a few of the buyers at times and Sam was very good at acting on this quickly and keeping me sane! Thank you Sam!
Thank you for the review Helen. So glad we got there in the end with this one! Wishing you all the best
5/5
GoogleEnnis/Sam Many, many thanks to you both for managing a virtually flawless and very easy letting of our property. The whole process from start to finish has been handled by you both totally professionally, with complete transparency and just the right amount of communication. Particularly since it involved someone in the UK plus a landlord several time zones away in America. When we were selecting an Agent to manage the property you told us you were the best in the area - you were absolutely correct. Finally a big thank you to you Sam for going the extra mile in extremely hot weather to manage the viewings.
Good afternoon Peter, Thank you for your kind review. It's massively appreciated. I wanted to take the opportunity to thank you once again for the opportunity to work with yourself on the letting of the property, it was a genuine pleasure from start to finish. If you ever find yourself in the area, please feel free to pop in for a coffee! Many thanks, Ennis Richards Lettings Valuation Manager
5/5
GoogleCalled with an enquiry and was given a really helpful response. Thank you!
Hi Cate, thank you for your review. Kind regards, Reece and the team
5/5
GoogleEllie was excellent and very professional
Hi Reece, Thank you for your review regarding Ellie and her service. We're glad you've been satisfied with how she has helped you. Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleKnowledgable and followed up in good time - inspired confidence thank you
5/5
GoogleI would like to thank all the staff at Robinson Michael & Jackson strood branch for all their help and support in the house sale, from the first visit of valuation to completion. When ever i had a problem they always had time to listen and came up with solutions to help whether it was a call to branch or me visiting them. Every member of staff from sales negotiator to manager worked in unison and i thank them all.
Hi Paul, thank you for your review. I’m so pleased the whole team gave you such excellent service. Reece and the team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
