Trusted Agent profile
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★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,998 reviews on Google only. Show every review
5/5
GoogleWe would like to thank the team for helping us with the process of buying our house. We received the key on Friday, we are very happy. Thank you for all the professionalism and agility in the process. We will always be grateful for all your efforts. Our best regards
Hi Sophie, Thank you for your review. Kind regards, Team RMJ Strood
5/5
GoogleFrom the start all the staff have been approachable, helpful and very informative. I have been regularly kept up to date with the progress. All the staff have made great efforts in getting my home sold quickly and have made the experience so much less stressful than I've endured with other agents in the past. Well done the Strood Team!!!
Hi Denise, thank you for your review. We wish you all the very best for the future. Kind regards, Reece and the team
5/5
GoogleRMJ sold our property within 24 hours of it going live - we couldn’t ask for anything more. The team we all very friendly and kept us up to date at every stage of the process and we would highly recommend the team at Strood office.
Hi Liz, thank you so much for your review. Team RMJ Strood
5/5
GoogleEllie and team was very helpful thank you guys.
5/5
GoogleRMJ have been great throughout the process, keeping us informed and helping us to progress our sale every step of the way. Special thanks to Jody who has been amazing!
Dear Jamie, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with Robinson Michael & Jackson, and that Jody provided amazing support throughout your sale process. We'll make sure to pass along your kind words to Jody and the team. If there's anything else we can assist you with, please don't hesitate to reach out. Congratulations again on your sale! Best regards, Robinson Michael & Jackson.
5/5
GoogleNikki is a great asset to the team at Robinson Michael & Jackson! She has been extremely kind, helpful and approachable. She made us feel at ease with any queries me and my partner had, and I would recommend her to anyone looking for rental advice. Thank you Nikki, you are absolutely great and it was a pleasure to meet you on Saturday.
5/5
GoogleNancy was extremely helpful and gave us the best advice. I'd have no qualms in using RMJ in the future.
Hi Mark, thank you for your review. We wish you all the very best for the future. Kind regards, Team RMJ Strood
4/5
GoogleThanks for the help over the months for successful outcome
Hi Ann, thank you for your review. We wish you all the very best for the future. Team RMJ Strood
5/5
GoogleGreat service and feel really valued as a customer. Madison showed me around a couple of homes. She is so bubbly and relatable. Definitely recommend
Hi Sarah, thank you for your review. Team RMJ Strood
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleLovely lady named Kiran helped me to pick up great choices and world class customer experience as well.
5/5
GoogleExcellent service from all staff, kind and caring throughout the whole process. Nothing was too much trouble and all my needs were met.
5/5
GoogleReside is incredible to work with. Their services are highly reliable with their professional approach.They are responsive, helpful, and all-round amazing. I'm very thrilled to have found this flat.
5/5
GoogleThe team at Reside have gone above and beyond helping us relocate to the UK and Bath specifically. They were responsive, friendly and approachable to start and proved …
5/5
GoogleReside go above and beyond any letting agent we have ever used . Nothing is too much trouble and they are always updating their clients on changes in the law that may affect the property .They offer a truly Bespoke 5 star service .
5/5
GoogleOur experience was great ! Chris and Toby helped us a lot to find our new flat and made all the process very easy , without any stress. Very polite, helpful and always here for us.
5/5
GoogleChris and the team at Reside made my move in quick and painless. I’m thankful to have had their help, and to continue my lease under their personal, caring management.
5/5
GoogleNina Nash has worked tirelessly to process our sale and purchase, excellent support 👏 …
5/5
GoogleIm very happy to leave a 5 star review for Ellie the young lady who showed me what is now to be my forever home, especially because she went the extra mile & negotiated with the landlord so that I could secure the property, her level of customer service was excellent & a fine representative for her employer Robinson Michael & Jackson
5/5
GoogleThis is a very great agency, especially Kelly Creed the way she handled my apartment application was so fast that I could not help but give her the kudos she deserves. Incase you are looking for the best agency to give your house to or rent from I recommend this
5/5
GoogleWhen I decided to sell my home, I looked at all the local estate agents in the area and settled on three to complete a valuation of my property. Ryan came to visit me and provided an exceptionally well prepared presentation of RMJ together with providing his opinion on how my property would do on the open market. He brought details of similar properties to mine with him and was able to speak about how they performed to give me an insight of what to expect. I felt he was honest and wanted to work with me to get the house sold. He took the time to understand my reason for moving and what was important to me. On the day my home went on the market, I received a call from Izabela, offering me my first viewing. She was very upbeat and positive which I was very pleased about (how someone has that level of energy at 8:30am I will never know). The viewing turned into an offer on the same day and Izabela was great at communicating between the buyers and myself. Always positive and friendly. My file was then transferred to the sales progressor Nina who I was told was like a bull dog when it came to pushing the sales process forward. Nina called me, introduced herself and came up with a plan for the weeks ahead. She explained the process well and made it clear to me that she was there to support and do what she could to help in any way she could. The process turned into anything but a smooth ride with many delays caused my mortgages and solicitors. Nina was great at keeping communications flowing and keeping everyone on track. I received many updates by either phone or email, even if to say “no updates” which I appreciated. After waiting for many weeks, it was becoming clear to me that the sale was just not going to get to the exchange of contracts. I had a tight deadline to meet and it was just not going to happen. Nina could tell my frustration but remained motivated throughout the entire process. I was tired, worn out and stressed, and for me, it was obvious the sale would not progress any further and I needed to re-look at my options. This meant missing my deadline and causing me all sorts of upset and dramas. Nina listened to my frustrations, emphasised but would always come up with something we could try. I felt Nina always had just one last trick up her sleeve that I hadn’t thought of. At the 11th hour, it was decided the sale wouldn’t progress any further but Nina was still motivated, full of energy and remained positive. She worked tirelessly to work out ways around certain obstacles that were in our way. I was fed up and very disheartened. Suddenly, before we knew it, we had exchanged contracts the following day. This was down to Nina’s hard work and dedication to supporting me. We couldn’t believe it. Not only did Nina have to drag herself across the finish line after weeks and weeks of delays, she also had to drag me too as I had lost all hope and energy. Nina was always positive and highly motivated which kept me going. She never gave up once. If it wasn’t for Nina’s persistence, there is no way we would have reached exchange of contracts. She was truly amazing . I felt Nina was always there if I needed her and that she had a genuine desire to help and support the process. This didn’t seem like ‘just another sale’. Nina really cares about reaching the best possible outcome. I would recommend RMJ as a good choice for an agent if you are thinking of either buying or selling. Open communications and friendly staff who all knew me by name as soon as I said “Hello”. I cannot thanks Nina enough for her determination, high energy levels and her motivation. Well worth choosing RMJ to know you have that excellent level of support when you really do need someone on your side.
5/5
GoogleA massive thank you to Lee, Isabella, Nina and the rest of the team for helping with the sale of my property. They all have kept me updated after every viewing and have been there step by step through the entire journey. Communication is excellent, super friendly. I can not fault them at all.
5/5
GoogleFrom start to finish Kelly, Stacey and Ellie have be fantastic from viewing to the support of referencing and handover of our new home. Thank you for a lots of help and friendly attitude.I would always come and recommend your company to anyone.
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The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
