5/5
GoogleRating only, no written review.
Agent replied · 18 August 2026
Thank you for taking time to leave us a 5 star review! Kind Regards, Robinson, Michael and Jackson Maidstone Lettings
Trusted Agent profile
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Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,208 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on three platforms, rated 4.9 out of 5 overall.
8,001
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,962 reviews · 1,961 on Google (4.9)298 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,575 reviews · 1,565 on Google (4.9)101 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)87 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,135 reviews · 958 on Google (4.9)47 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)152 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL799 reviews · 798 on Google (4.9)20 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)44 in the last 90 days
Reviews on Google
Showing 7,995 reviews on Google only. Show every review
Google5/5
GoogleFantastic service, very attentive, with us every step of the way, keeping us informed about everything regarding our house sale, Angela is a diamond, a big thankyou to her and the rest of the team.
Agent replied · 26 August 2026
Hi Tracy, thank you for leaving this 5 star google review about the team, with special mention to Angela. We are so pleased you had a great experience!
5/5
GoogleAbsolutely amazing service from the whole team managing our properties. Michaela has been wonderful with the day-to-day management, always professional, responsive and helpful. Lucy has also been fantastic and a pleasure to deal with. …
Agent replied · 18 July 2026
⭐️⭐️ Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve had such a positive experience with the whole team managing your properties. It’s fantastic to know that Michaela has provided professional, responsive, … More
5/5
GoogleI had a really lovely experience viewing properties with Emma from Robinson and Jackson. Emma was friendly, professional and incredibly helpful throughout the process. She was welcoming, patient and happy to answer any questions I had, …
Agent replied · 9 August 2026
Thank you so much for your wonderful review, Rosian! 😊🏡 We’re delighted to hear that you had such a lovely experience viewing properties with Emma. … More
5/5
GoogleGreat experience using Robinson Michael & Jackson Rainham & Gillingham to sell our home. They kept the process easy and stress free from start to finish. Special mention to Ryan and Nina. …
Agent replied · 5 August 2026
Thank you so much for your fantastic review, Emily! 😊 We’re absolutely delighted to hear that you had such a positive experience with Robinson Michael & Jackson Rainham & Gillingham. 🏡✨ … More
5/5
GoogleWe recently moved into a bigger place through Robinson Michael & Jackson, and Grace has been fantastic to work with throughout. She's kept us consistently informed and arranged contractors to handle some leftover works at the house after we …
Agent replied · 24 July 2026
⭐️⭐️ Thank you so much for your wonderful feedback! We’re delighted to hear that Grace has been so supportive throughout your move and helped make settling into your new home a smooth experience. It’s great to know she kept you updated, … More
5/5
GoogleI just wanted to say a huge for all the help. From the first viewing right through to exchange, you guys were so responsive, honest, and kept everything moving. You made what can be a really stressful …
Agent replied · 22 July 2026
Thank you so much for your wonderful feedback, Patrick! 😊 We’re delighted to hear that Olivia has been so helpful and kept you updated … More
5/5
GoogleWe had a wonderful experience with our property viewing. Jess was very friendly, approachable, and always had a smile on her face, which made us feel comfortable throughout the process. She kindly gave us a lift in her car from one property …
Agent replied · 3 August 2026
Hi Sindhuja, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend … More
5/5
GoogleWe have just been in negotiations to purchase a property through this estate agent and sadly we have had to withdraw. However, i can not fault Jade Gardiner the Sales Progression Administrator. She worked tirelessly to get this over the …
Agent replied · 3 August 2026
Hi Daniella, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend … More
5/5
GoogleThis was not a straight forward sale due to various reasons but the sales progressor Jade with help from Charley really went the full mile with keeping me informed, listening to my questions and getting me the answers. She literally went …
Agent replied · 3 August 2026
Hi Mark, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend … More
5/5
GoogleEllie was great when she gave her sale pitch for our house sale. Ellie was very professional and knew so much about the area and what the property was worth and why and how to market the property to get buyers through the door. And it …
Agent replied · 19 July 2026
Thank you for the fantastic review, Nick! We are thrilled that Ellie’s marketing expertise and local knowledge delivered such a fast result, securing the full asking price. Congratulations on the smooth sale! Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleI had a very positive experience with Erin. I enquired about a property that had been fully booked for viewing, but she said she'd try to make something happen. She called me back and let me know she was …
Agent replied · 18 July 2026
Thank you so much for the great feedback! We are thrilled to hear that Erin went the extra mile to secure a viewing for you and provided such an exceptional tour. … More
5/5
GoogleI contacted this Maidstone branch to organise a valuation of my property the staff were very helpful and sorted this very quickly. …
Agent replied · 25 July 2026
Thank you for the recommendation! We're delighted to hear that our Maidstone team helped arrange your valuation so quickly and that Danny provided knowledgeable and polite service. … More
5/5
GoogleThe lettings team at robinson, michael & jackson were amazing. They found some lovely tenants to rent out my house and in the first week of viewings. Libby was very friendly and was always there to answer any questions I had, which as a …
Agent replied · 7 August 2026
Thank you for your lovely review! We're thrilled to hear our Lettings Team exceeded your expectations and made letting your property a straightforward experience. Wishing you every success with your new tenants! Kind Regards, Robinson, Michael and Jackson Maidstone Lettings
5/5
GoogleThe Lettings Team at Robinson Michael and Jackson have been nothing short of amazing and efficient. We have moved quite a few times but I have never experienced such efficiency and genuine kindness from a Lettings team. Erin was friendly …
Agent replied · 7 August 2026
Thank you for taking the time to share your experience. It's fantastic to hear that Erin, Libby and Nikki provided such efficient, friendly and supportive service throughout your move. We'll be sure to pass on your lovely feedback. Kind Regards, Robinson, Michael and Jackson Maidstone Lettings
5/5
GoogleTo Danny, Hanife and Jody, Thank you so much for helping us buy our home. Your patience, clear advice, and constant support made the whole process easy and stress-free. Jody, thank you …
Agent replied · 2 August 2026
What a lovely review, thank you! We're so pleased that Danny, Hanife, and Jody were able to make your buying experience a positive one. Providing clear advice, ongoing support, and great customer care is what we strive for, and it's … More
5/5
GoogleJack was absolutely amazing!! We popped in by chance and asked for help and not only did he answer all our questions he also found us the perfect property and got the home owner to let us view it 15 mins later. I am so pleased we got to meet Jack as he was the BEST person we could have asked for. He deserves all the blessings life can bring! His mother must be ever so proud of him. We will forever be grateful for his help. Thank you
5/5
GoogleWe are so grateful to the entire team at RMJ for helping us purchase our first home. A special and deep thank you goes to Nicola Hodge. Nicola showed extremely professionalism, genuine dedication, and incredible support from start to finish. She was always there for us, offering guidance every step of the way. We are very grateful for all her hard work and effort to bring our transaction to a successful end. We highly recommend RMJ and Nicola to anyone looking to buy a home!
5/5
GoogleErin was incredibly helpful from the very beginning. She was always responsive, professional, and genuinely wanted to help us find our new home. She made the entire process much easier and kept us informed every step of the way. I would happily recommend Erin to anyone looking for a reliable and caring letting agent. Thank you for all your help!
Agent replied · 31 July 2026
Thank you so much for your kind words and wonderful feedback. It was an absolute pleasure to help you find your new home. We're delighted to hear that Erin made such a positive difference throughout your journey. Providing responsive, professional, and supportive service is something our whole letting team takes great pride in, and it's lovely to know that your experience reflected that. We truly appreciate your recommendation and your trust in us. On behalf of everyone in the letting team, we wish you all the very best in your new home. If there's ever anything we can help with in the future, please don't hesitate to get in touch. Kind regards, The Gravesend Lettings Team
5/5
GoogleJake was fantastic throughout our property viewings. He showed us two properties and took the time to explain everything in detail without ever making us feel rushed. He was knowledgeable, professional, and very thorough, answering all of our questions honestly and providing useful information about each property. What stood out most was his friendly approach and genuine willingness to help us make an informed decision rather than simply trying to make a sale. He made the whole viewing experience enjoyable and stress-free. I would highly recommend Jake to anyone looking for a professional and attentive estate agent. Thank you for all your help, and best of luck with your workplace challenge, you definitely deserve recognition for the excellent service you provide!
5/5
GoogleKatie was absolutely brilliant throughout the whole process. She was friendly, professional and always quick to respond whenever we had a question or needed an update. She made what could have been a stressful experience feel really …
Agent replied · 16 August 2026
⭐️⭐️ Thank you so much for your wonderful feedback! We’re delighted to hear that Katie was absolutely brilliant throughout the whole process. It’s fantastic to know she was friendly, professional and always on hand to answer your questions … More
5/5
GoogleBen was super lovely and able to ask all the questions we had about the property. A very friendly, welcoming and professional chap!
Agent replied · 17 August 2026
Thank you so much for your lovely review, Nicola! 😊🏡 We’re delighted to hear that Ben provided such a friendly and welcoming viewing experience. … More
5/5
GoogleKelly was so patient and helpful when we viewed the property. She had a great insight into how the house could be adapted to suit our needs, which was something we wouldn’t have been able to visualise without her help. She was incredibly helpful throughout the viewing and made the whole experience so much easier.
Agent replied · 15 August 2026
Thank you so much for the wonderful review! We're thrilled to hear how helpful and patient Kelly was, and that her insights helped you visualize the potential of the property. We wish you all the best with your property search! Kind regards, Robinson Michael & Jackson Maidstone Sales Team
5/5
GoogleKitija Pilipavica is very kind and helpful
Agent replied · 16 September 2026
Hi Dariusz, Thank you for your review. We really appreciate your feedback. … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
