Trusted Agent profile
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★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,998 reviews on Google only. Show every review
5/5
GoogleSam made the move as smooth as possible.
Hi Martin, Thanks for the review regarding Samuel and his service. It was a pleasure to assist in finding your next home. Thanks, Ennis Richards Robinson Michael & Jackson
5/5
GoogleEllie is lovely. She is efficient and reliable. A good telephone manner and keen to listen to one's needs. Our appointment was on time and exceptionally detailed...knowing her product well. We do recommend her to find your new home. Thank you Ellie 😊
Hi Michelle, Thank you for the kind review about Ellie and the service she continues to provide. You join a large group of satisfied clients with Ellie's service and approach to assisting buyers and sellers alike. Thanks, Tj Yardley Robinson Michael & Jackson
5/5
GoogleRating only, no written review.
Thank you for your positive feedback! Best regards, Lee and the team
5/5
GoogleI am so pleased with the team. They handled everything in a timely and professional manner. Kudos guys.
Thank You for the 5* Review. Kelly & the Lettings team.
5/5
GoogleReally good service from James. Very organised and quick.
Thank you for your positive feedback! We're thrilled to hear that you experienced really good service from James. We take pride in our team's organization and efficiency, and it's wonderful to know that these qualities were evident in your experience. If there's anything else you need or if you have more feedback to share, please feel free to reach out. We appreciate your trust in our services. Best regards, Lee and the team
5/5
GoogleThe sevice provided is outstanding, we really recommend them. We always get a good and quick response from Kelly 😊 …
Thank you for the lovely review, we look forward to working with you in the future! Kelly & the Lettings team.
5/5
GoogleJody has/is going above and beyond to keep me informed and up to date with the selling of my property. I would highly recommend! Jody is making the process a lot less stressful!.
Thank you Bethany for the kind review. I appreciate selling a property can't be a stressful time and I'm glad that you've found the service to be helpful. Thanks Jody Collins Robinson Michael & Jackson
5/5
GoogleJody, Tj and Danny were extremely helpful throughout our sale and purchase. They were always friendly, approachable and informative, ensuring we were kept in the loop at all times. We successfully sold our property through RMJ and they were even supporting us through the solicitor processes with Jody staying in regular contact, running progress reports for us and chasing on our behalf. We would definitely use them again and recommend them to anyone looking for a helpful and trustworthy estate agent.
Hi George, Thank you for the kind review regarding the efforts the team went to, to assist with your journey. We're delighted we were a part of it! All the best, Tj Yardley Robinson Michael & Jackson
5/5
GoogleRating only, no written review.
Thank you so much for your review! If there's anything else you need or if you have more feedback to share, please feel free to reach out. Best regards, Lee and the team
5/5
GoogleRyan and James and all staff at the Rainham branch are lovely welcoming people and made my experience fantastic. Cannot recommend highly enough
Thank you so much for your kind words! We're thrilled to hear that Ryan, James, and the entire staff at the Rainham branch contributed to making your experience fantastic. Your recommendation is truly appreciated, and we're grateful for the opportunity to assist you. If there's anything else you need or if you have more feedback to share, please feel free to reach out. Thanks again for your high recommendation! Best regards, Lee and the team
5/5
GoogleJames was absolutely amazing throughout our whole process. Being first time buyers he made the transition incredibly easy so we did not have to worry about anything. Would 100% recommend using James and RMJ when buying a house
Thank you so much for your kind words! We're thrilled to hear that James provided an amazing experience for you as first-time buyers, making the entire process easy and worry-free. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you in buying your home. If there's anything else you need or if you have more feedback to share in the future, please feel free to reach out. Thanks again for choosing James and RMJ! Best regards, Lee and the team
5/5
GoogleRMJ introduced us to their mortgage adviser James, we used him to renew our mortgage, he git us a great deal on a 5 year fixed. He was very good and helpful, he kept us informed and made the whole process very easy and we ended up saving loads per month. I would highly recommend.
Thank you so much for sharing your positive experience with James, our mortgage adviser. We're delighted to hear that he secured a great deal for you on a 5-year fixed mortgage, and that the process was smooth and easy. Your feedback about James being good, helpful, and keeping you informed is greatly appreciated. We're thrilled to have been able to help you save on your monthly expenses. If you ever need further assistance or have more feedback to share, please don't hesitate to reach out. Thanks again for your recommendation! Best regards, Lee and the team
5/5
GoogleThe team at Robinson Michael & Jackson, Rainham made what I thought would be a stressful house sale run so smoothly. During the valuation Ryan was supportive and knowledgeable of the local areas to ensure we got the best price for our property. The girls in the office kept us up to date throughout the whole process. We decided to use the in house Mortgage Advisor, James, who worked out of hours to fit us in due to our busy work schedules and found us the best rates in this difficult market. Big thank you and would recommend to everyone.
Thank you so much for your glowing review! We're delighted to hear that the team at Robinson Michael & Jackson, Rainham, made your house sale experience smooth and stress-free. It's wonderful to know that Ryan's local knowledge ensured the best price for your property during the valuation. We're also pleased to hear that the girls in the office kept you well-informed, and that James, our in-house Mortgage Advisor, went above and beyond to accommodate your busy schedules and secure the best rates in the challenging market. Your recommendation means the world to us. If there's anything else you need or if you have more feedback to share, please feel free to reach out. Thanks again for choosing us! Best regards, Lee and the team
5/5
GoogleI had an outstanding experience working with Robinson Michael & Jackson Rainham & Gillingham Estate Agent, as my real estate agent. Throughout the entire process of buying a new home, they consistently went above and beyond to provide exceptional service and support. I was working closely with Nina Nash and what truly sets Nina apart is her dedication and responsiveness. She was always readily available to answer my questions, address concerns, and provide timely updates. This level of communication and commitment to their clients created a sense of trust and confidence. I highly recommend Robinson Michael & Jackson to anyone in search of a dedicated, knowledgeable, and genuinely caring real estate agent. They made the process enjoyable, stress-free, and ultimately helped me find my dream home. Thank you, Nina, for your outstanding service!s been a great journey
1/5
GoogleThis branch is rotten. They break the law, and do not conductt themselves well
Hi there, we have no record of you as a customer for either Sales or Lettings. Please could you contact us on 01474 333111 to discuss your matter further. Thank you
5/5
GoogleThanks very much to Simon, Ellie, Stacey and Ella for their efficient, pleasant and patient manner. We found the whole process seamless.
Thank you for your kind google review, we wish you all the best with your new tenant :) - The Lettings Team
5/5
GoogleGreat work and support from the team, in particular Ellie, Libby and Simon. Thank you for setting up the tenancy on my behalf!
Thank you so much for your kind review Vish! - It has been great working with you. Wishing you all the best! - The Lettings Team :)
1/5
GoogleI am leaving this review in response to a bad experience with this company. THrough my contact with this agent I experienced them to be dodgy. If you read the reviews you'll see two things: 1) lots of 5 start reviews from people who have just joined Google (all have one review, and that one review is for this agent) - are they dodgy reviews? 2) Aggressive/arrogant/dismissive responses to any criticism or complaint.
Good Afternoon Linda, I am sorry to hear that you had a bad experience with ourselves, this is of course never our intention and we would like to do all we can to rectify this for you. I am unable to see your details on file for either Sales or Lettings, please do call the office on 01474 333111 to discuss the matter further and see if we are able to get this resolved. We look forward to hearing from you soon. Kindest Regards.
5/5
Googlehad a great experience thanks to the team at Robinson Michael & Jackson Gravesend, everyone I had contact with were attentive and helpful, made the process and transition as smooth as possible for me. Ellie, Simon, Ella, Stacey & Libby were all fantastic!
Thank you so much for your kind review Rahul! - Much appreciated. Wishing you all the best! - The Lettings Team :)
5/5
GoogleThis agent has done a sterling job of getting us through quite a messy and unpredictable sale. Many thanks to Jo and Tammy who were very patient with our daily calls and finally got us over the finish line. Very professional from start to finish. Without doubt the right agent to use in Gravesend. Thank you again for all your efforts!
Thank you so much for your review. So glad we got there in the end. Thank you for your patience as well. Kind regards RMJ Gravesend Team
5/5
GoogleI am selling my Mothers house and the buyers solicitors haven’t made it easy. However, Robinson Michael Jackson, have been exceptionally efficient and helpful throughout the whole process. Would highly recommend them.
We really appreciate your review and that we gave you a good service. We would love to reward you with £100 vouchers for any recommendations we receive.
5/5
GoogleI would like to thank Robinson Michael & Jackson team for their professional way of handle the property viewing, quick response, cooperation and on-time follow up. Special thanks goes to Samuel, Ennis and the entire team.
Thank you for the kind review regarding myself and the Team Sherif. It was a pleasure to assist in your property search. Should you need anything else, please don't hesitate to reach out Thank Ennis Richards Robinson Michael & Jackson
4/5
GoogleHi, I am a first time buyer. This was my first house and we'd like to thank the team at the Rainham office for their excellent service espicially Nina Nash. I dont even know the process and I thought I need to stuggle a lot.. But the team was very helpful from the initial state of the process from booking a viewing (Thanks Joe). I have a couple of viewings booked and Once I liked one property and my offer is accepted.. I was represented my Nina nash. I even dont know the process and stages in process. I was given guidence in each pahase and all my doubts were cleared at each phase by Nina. She is so patiently explained each process even when I asked multiple times and differnt options. She guided me very well from end to end. Thank you so much Nina. To anyone considering buying their property..I will highly recommend this company services. Many thanks. Shannu
Hello Shannu, Thank you so much for taking the time to share your experience as a first-time buyer. We're absolutely thrilled to hear that our Rainham office, especially Nina Nash, provided you with excellent service throughout your home-buying journey. We understand that the process of buying your first home can be overwhelming, and we're delighted that our team, from Joe assisting with viewings to Nina guiding you through each phase, made the experience smooth and stress-free for you. It's wonderful to hear that Nina's patience and guidance were instrumental in clarifying the process and addressing your doubts. We truly appreciate your recommendation, and we're grateful to have been a part of this exciting milestone in your life. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. Many thanks again, and congratulations on your new home! Best regards, Lee and the team
5/5
GoogleRobinson michael & Jackson their services very good staff are very polite they found tenants within week I am very pleased
Hi Mrs Akter, Thank you for taking the time to leave a positive review about the team and the service we have provided. It was a pleasure to help in finding tenants for your property! Thanks, Ennis Richards Robinson Michael & Jackson
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
