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Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more

4.9

★★★★★ Excellent

8,211 reviews across 7 offices and 3 platforms

Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

8,004

Reviews on Google

All 7 offices

Facebook logo

4.7 / 5

29

Reviews on Facebook

All 7 offices

Trustpilot logo

177

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

4.7 / 5 Sophia from the Rainham office showed us around a bungalow today she was such a lovely confident girl. She was very knowledgeable and made us feel at ease ...Lorraine, 5 September 2026Read the review from sellers

Our offices

Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 7,998 reviews on Google only. Show every review

5/5

Google

I was very pleased with the service I received from Robinson Michael and Jackson. The first meeting at the house was carried out sympathetically, without hurrying, everything was discussed in detail, including things I hadn't thought of. From then on the team at Robinsons kept me informed at every stage through to completion. They were always happy to answer any queries I had.

Paula · 30 December 2023 · Robinson Michael & Jackson Gravesend

Agent replied · 28 April 2024

Dear Paula. Thank you for taking the time to write us a review. We are so glad that you were pleased with the service provided. Kind regards. Andy and the team.

5/5

Google

It has been an exciting experience doing business with Robinson Michael & Jackson. We appreciate their promptness, clear communication and empathy. Ellie was amazing at house viewings, managing landlord and tenant relations and following up with us. Libby has been fantastic with administrative support and so have Simon and Ella been helpful.

Victor · 30 December 2023 · Robinson Michael & Jackson Gravesend

Agent replied · 28 April 2024

Thank you so much for your kind Google Review Victor. I'm so glad we managed to find you something. Wishing you all the best! :) - The Lettings Team :)

5/5

Google

Really happy with the support and service we received from RMJ during the sale of my late mother’s house. The advice and market guidance that Andy and the team gave was spot on and the house sold fairly quickly. Further, they took a lot of the hassle out of the sale by giving regular proactive updates. They also have good processes for things like booking viewing appointments and they always responded very quickly to any query I sent them. If you needed them, they were there. The whole process felt easy and straight forward from start to finish. I wouldn’t hesitate to recommend them, they are excellent.

Sally · 30 December 2023 · Robinson Michael & Jackson Gravesend

Agent replied · 28 April 2024

Thankyou so much for your extremely kind review and for trusting us with the sale of your mother's home - we are delighted to have found you lovely buyers! Thankyou - Andy & The Team

5/5

Google

I had an excellent experience with Robinson Michael and Jackson, thanks to the great team Tammy, Andy, Lily, Emma. Didn’t think I would be able to sell my house in this current market and moving home is very stressful. Their expertise and dedication and perseverance made it happen and less stressful. They were supportive and they kept on top of the solicitors at all times as well. They were attentive, responsive, and guided me through the process. I highly recommend their team for anyone seeking reliable and supportive estate agents. Thanks so much team! Vinder

Vinder · 30 December 2023 · Robinson Michael & Jackson Gravesend

Agent replied · 28 April 2024

Dear Vinder. Wow what a journey we have all been on. So glad we got over the line in the end. Hope you have a lovely Xmas from all the Gravesend team.

5/5

Google

Tilly is an absolutely delightful to deal with! Professional with enthusiasm and efficiency!

Wendy · 30 December 2023 · Robinson Michael & Jackson Maidstone

Agent replied · 17 June 2024

Hello Wendy, Thank you for leaving such kind words regarding the service you received from Tilly. We wish you the best! Many thanks, Robinson Michael & Jackson Maidstone Team

5/5

Google

Myself and my partner recently moved in to a property which had some issues. We would like to thank the property manager (Tyler) for dealing with them so promptly in a friendly and professional manner. Thanks again Tyler.

J · 29 December 2023 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi, thank you for your review. Kind regards, Team RMJ Strood

5/5

Google

Extremely happy with how it went. The personal service I received was 2nd to none. Special thanks to Jodie Collins🙏 …

Susan · 25 December 2023 · Robinson Michael & Jackson Maidstone

Agent replied · 14 July 2024

Dear Susan, Thank you for your fantastic feedback! We're thrilled you had a great experience, and we'll be sure to pass on your thanks to Jodie Collins. If you need anything else, just let us know. Thanks again for choosing us! Best regards, Robinson, Michael and Jackson.

5/5

Google

Nancey is a very knowledgeable estate agent , Nothing was to much trouble ,Her advise was based on a very strong knowledge base of the area .Any questions I had she would answer quickly and was available for when ever I needed her . Thank you so much Nancey (Sandra Fisher)

Alan · 24 December 2023 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Alan, thank you for your review. Kind regards, Team RMJ Strood

1/5

Google

Where to start.. The most dishonest and unprofessional estate agent. Calum wouldn’t not book a viewing with me as the place was apparently sold. Then I found out from seller that the property was not sold and that seller didn’t receive any offers either. It was lots of hustle with them.. They killed it when they told us to collect the key from seller not from their office. I deal with developers and estate agents on the daily bases but this was an EXPERIENCE.

Zuzana · 24 December 2023 · Robinson Michael & Jackson Strood

Agent replied · 1 January 2024

Dear Zuzana, I’m sorry you did not make contact directly with us relating to the service you feel you received from Robinson Michael and Jackson as we could have dealt with any concerns immediately for you .I will address the points you raised and clarify any inaccuracies. Upon receiving your online inquiry to view the property, we promptly reached out to you on the same day. A viewing was offered for the upcoming weekend, but you informed us of your unavailability. Subsequently, the property garnered multiple offers from other viewings, a development we duly communicated to you. We continued scheduling viewings for the property, and you were subsequently booked for a viewing. It was beyond our control when you chose to directly communicate with the owner instead of continuing the conversation with us. Between the exchange and completion stages, the owners informed us of a mutual agreement between you and them regarding the direct arrangement of keys, given your close proximity. Had we been aware that you preferred to collect keys from our office we would have gladly accommodated your request. If you have any further enquiries or wish to discuss this matter, please feel free to contact Reece Cox, our branch manager, at reece.cox@robinson-jackson.com

5/5

Google

We could not have chosen a better estate agent Reece and the team have been very professional in all aspect of selling our home. Keeping us updated with the process of the move from start to exchange. Overall the Strood team have been very helpful and its been a pleasure dealing with them. We would definitely recommend to others

Rob · 24 December 2023 · Robinson Michael & Jackson Strood

Agent replied · 1 January 2024

Dear Robin & Margaret, thank you for your review. It has been our pleasure to assist you with your move. We wish you the very best for the future. Team RMJ Strood

5/5

Google

It was a great pleasure dealing with Reece and Charley throughout the purchase of my first house. They both were amazing, and professional when handling the dealings between myself, my solicitor, and the seller. They we're always on hand to answer questions and chase up the sale of the property, particularly at the start and the end of the process. Whilst also keeping in touch with me inbetween whilst the legal work was ongoing to see how the process was going. I was really anxious about buying my first house, the team really helped to put me at ease. Overall has been great dealing with the Strood team. Would definitely recommend to others!

Ryan · 24 December 2023 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Ryan, thank you for your review. Kind regard, Team RMJ Strood

5/5

Google

Robinson Michael and Jackson excellent platform for house renting.excellent services and members of team.pretenentcy manager Stacy thanks for your amazing service .we r really happy to get lovely house.

Farhana · 19 December 2023 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you for the lovely review, we hope that you all settle into your new home :) Kelly & the Lettings team.

5/5

Google

What a team, responsive, on it when you need them and as keen as when it comes to finding new tenants and dealing with issues. Across Kelly, Nikki, Ellie & Jessie they are all excellent at their jobs - and we have multiple properties rented thru them and so should know

Graham · 19 December 2023 · Robinson Michael & Jackson Rainham & Gillingham

5/5

Google

I purchased my property through Robinson Michael and Jackson Rainham. I found all their staff very helpful warm and welcoming. There was so much I didn't understand or wasn't sure about and they guided me through the entire process. Even now the process is completed I still find myself contacting them when I get stuck and they are always more than happy to help. If you are thinking about Selling, Buying, Letting or Renting please please please contact the team. If I ever purchase or sell my property 100% it'll be through RMJ Rainham. Thank you. Linx

Linxx · 19 December 2023 · Robinson Michael & Jackson Rainham & Gillingham

5/5

Google

Thank you to Ellie from the letting team for her help with our rental which had been mismanaged by a local independent estate agent. Ellie gave great professional advice and went over and beyond to provide assistance. She was in constant contact to ensure that I was fine as it was not a straightforward situation. I cannot recommend her and her team enough.

Jane · 19 December 2023 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you for the lovely review Jane - I will pass your lovely words onto Ellie. Dont heistate to contact us at all if you need any further advice going forward. Kelly & The lettings team.

5/5

Google

Fantastic estate agents!! Especially Jody, she sold my house on the first viewing within 3 days, and got it exchanged in 6 weeks! I never had to chase her she was constantly on the case. So so happy we chose this agent! Thank you :)

Taylor · 18 December 2023 · Robinson Michael & Jackson Maidstone

Agent replied · 14 July 2024

Dear Taylor, Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with us, especially with Jody's exceptional service. Selling your house on the first viewing and exchanging in 6 weeks is fantastic news! We pride ourselves on proactive communication and efficiency, and we're delighted that we could exceed your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing us! Best regards, Robinson, Michael and Jackson.

5/5

Google

Rating only, no written review.

Mark · 11 December 2023 · Robinson Michael & Jackson Strood

Agent replied · 1 January 2024

Hi Mark, Thank you for your review. Kind regards, Team RMJ Strood

5/5

Google

Rating only, no written review.

Janet · 11 December 2023 · Robinson Michael & Jackson Strood

Agent replied · 1 January 2024

Hi Janet, thank you for your review. Kind regards, Team RMJ Strood

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinson Michael & Jackson is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.

EA Masters by year, 2018 to 2023

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Robinson Michael & Jackson

Which Robinson Michael & Jackson office has the most reviews?

Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.

Where are the Robinson Michael & Jackson offices?

The seven Robinson Michael & Jackson offices, by town:

  • Chatham: 22B Military Road, Chatham, ME4 4JA
  • Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
  • Maidstone: 15a King Street, Maidstone, ME14 1BA
  • Rainham: 17 High Street, Rainham, ME8 7HX
  • Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
  • Strood: 109 High Street, Strood, ME2 4TJ
  • Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?

Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.

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