5/5
GoogleExcellent service from Michaela, Lucy, Grace and Harry! Highly recommend!
Agent replied · 2 October 2023
Thank you for the review Simon, look forward to working with you on the next one. Kelly and the Lettings team
Trusted Agent profile
Verified
Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,208 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on three platforms, rated 4.9 out of 5 overall.
8,001
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,962 reviews · 1,961 on Google (4.9)298 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,575 reviews · 1,565 on Google (4.9)101 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)87 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,135 reviews · 958 on Google (4.9)47 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)152 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL799 reviews · 798 on Google (4.9)20 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)44 in the last 90 days
Reviews on Google
Showing 7,995 reviews on Google only. Show every review
Google5/5
GoogleIt is always an absolute pleasure working with Harry, Grace, Michaela and Lucy at Robinson, Michael & Jackson (Rainham). Working with the team on a regular basis is a pleasure, they are all very professional, knowledgeable, efficient and helpful. The team always answer questions very quickly and politely. Thank you so much. Colette
Agent replied · 7 May 2026
🌟🌟 Thank you so much for your lovely feedback! We’re so pleased to hear you’ve been happy with the service, especially from Antoaneta. The whole team takes pride in making the process as smooth and professional as possible, your kind words mean a lot!, Kelly & the Lettings Team 🌟🌟 …
5/5
GoogleWe had a great experience booking to view houses with Sophia, she was informative and even suggested other houses that we might be interested in. Bookings were made promptly and we were shown around by Tilly who was also lovely! Thank you both for a great experience! 😊 …
Agent replied · 8 September 2026
Thank you so much for your lovely feedback! 😊 We’re delighted to hear that you had such a positive experience with Sophia and Tilly. It’s great to know Sophia was able to help with the viewings and suggest other properties that suited your search, and that Tilly made you feel welcome during the viewings. We really appreciate you taking the time to share your experience and wish you all the best with your property search! 🏡
5/5
GoogleInitially we put our house on the market with another estate agent and although they got us some offers resulting in 2 sales, the after sales care was awful resulting in both sales falling through. There was no communication which lead to the sales dragging on and not going through. We decided to change agents after this bad experience and I can’t fault RMJ. The property was marketed well and a sale was achieved fairly quickly. During this time all the staff including Skye and Harry were very helpful. Once the sale was agreed Kendell chased it regularly and communicated updates. Dallas was also always on hand if Kendell was unavailable and again he was always extremely helpful. There were some issues with parts of the sale but they were always dealt with quickly and everyone knew what was happening. The whole experience was completely different to the first agent we used. Selling a house isn’t always easy but it was definitely made easier dealing with nice people that were professional, friendly and communicative. I would 100% recommend them and would use them again.
Agent replied · 1 August 2026
Thanks Sharon- it was far from straight forward but we got there in the end! thanks again for giving us the opportunity- from Dallas and the team
5/5
GoogleAll staff were extremely helpful and reassuring, Printing off documents from the solicitor, explaining some technical terminology and generally offering support when needed,, Particular thanks to Dallas for his patience over.a somewhat prolonged sale. Documents which came fbeiuvhnon mynohinen
Agent replied · 1 August 2026
Thank you Thelma - we hope you are enjoying your new home at the seaside! Dallas & the team at Robinson,Michael & Jackson Walderslade
5/5
GoogleBuying our first home was a huge milestone for us, and like many first-time buyers, we found the process exciting but also quite stressful at times. There is so much you simply do not know the first time around, so good communication really matters. That is where the Walderslade team stood out. Dallas was excellent throughout. He kept us updated, chased when things needed chasing and, most importantly, explained what was happening in a way that actually made sense. Towards the end of the purchase, when there were delays further up the chain and we were naturally becoming anxious, he was someone we could rely on for a clear update rather than being left wondering what was going on. Kendall was equally impressive. She was incredibly efficient and proactive, and on one occasion actually drove out to the property to get paperwork signed rather than allowing it to sit and potentially delay things further. That really stayed with us because it showed that the team were not just waiting for things to happen, they were actively trying to get the sale over the line. Between Dallas and Kendall, we always felt that there were people keeping an eye on the transaction and doing what they could to move it forward. The wider Walderslade team were also friendly and professional whenever we dealt with them. For anyone buying their first home and feeling overwhelmed by the process, having an estate agent who communicates properly and helps you understand what is happening can make such a difference. That was certainly our experience here. After a stressful couple of months, collecting the keys to our first family home was an incredibly special moment, and we are genuinely grateful to Dallas, Kendall and the whole Robinson Michael & Jackson Walderslade team for the part they played in getting us there. We would happily recommend them, particularly to first-time buyers. 5 stars.
Agent replied · 22 August 2026
Thank you for your kind words Ann and we all hope you are enjoying your new home - Dallas & the team at RMJ Walderslade
5/5
GoogleLibby has been professional, proactive and helpful throughout the process. They have taken the time to understand our requirements, provided useful advice and helped identify suitable tenants to approach. Their communication has been clear, responsive and professional.
Agent replied · 22 August 2026
Thank you so much for your fantastic review! We’re delighted to hear that Libby has been professional, proactive and helpful throughout the process. It’s great to know that she took the time to understand your requirements, provided useful … More
5/5
GoogleRMJ got an offer on our house within a week of being up for sale and helped us get an offer accepted on the house we wanted to buy! Very happy with RMJ so far on our progress! 100% recommend!
Agent replied · 22 August 2026
Thank you so much for your fantastic review, Rhys! 😊🏡 We’re absolutely delighted to hear that we were able to secure an offer on your home within the first week and, just as importantly, help you get an offer accepted on the property you wanted to buy! 🔑✨ It’s fantastic to know that you’re so happy with the progress so far. We’ll continue to do everything we can to keep things moving smoothly right through to completion. 🤝🌟 Thank you again for your 100% recommendation and for choosing RMJ, we really appreciate it! 💙 Best wishes, Ryan and The RMJ Team
5/5
GoogleExcellent service, friendly environment and very welcoming.
Agent replied · 16 September 2026
Hi Veritas, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. We look forward to hearing your name mentioned in the future! Kind regards, Team RMJ Strood
5/5
GoogleHarry Carnt helped me sorting out the issues in the newly rented house. Very fast and good communication! Thanks
Agent replied · 1 September 2026
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear that Harry was able to help get the issues at your new home sorted so quickly. It’s great to know you were happy with his communication and the support he provided. We’ll be sure to pass your kind words on to Harry! 😊 From Kelly & the Lettings Team ⭐️⭐️
5/5
GoogleErin was quick to contact me about my enquiry on a property, was lovely and great communication over the phone. I look forward to viewing the property.
Agent replied · 22 August 2026
Thank you for your lovely review! We’re so pleased to hear that Erin was quick to respond and provided such friendly and helpful communication. We’ll be sure to pass on your kind feedback! We hope you have a great viewing and fingers … More
4/5
GoogleHad two viewings with Jake from RMJ and overall had a good experience. He was polite, efficient, and very helpful during our first visit, sharing great details about the property. My only minor critique is that our second visit was a bit quiet, but professional nonetheless. Thank you, Jake!
Agent replied · 16 September 2026
Thank you for taking the time to leave us a review and for sharing your feedback. We’re delighted to hear that you had a positive experience with Jake and found him polite, efficient and helpful during your viewings. We really appreciate your honest feedback regarding the second viewing as well, and we’ll be sure to pass your comments on to Jake. Thank you again for choosing RMJ, and we wish you all the best in your property search! If you know anyone who is looking to sell or let a property, we would also be very grateful for a recommendation. As a thank you for any successful referral, we offer a Bluewater voucher.
5/5
GoogleGreat service and communication Lucy, Harry, Grace and Michaela just make everything so easy. I would thoroughly recommend Robinson Michael and Jackson to anyone.
Agent replied · 27 August 2026
⭐️⭐️ Thank you so much for your wonderful feedback! We’re delighted to hear that Lucy, Harry, Grace and Michaela have made everything so easy for you. It’s fantastic to know you’ve been so happy with the service and communication from the … More
5/5
GoogleJosie was extremely friendly and professional, got us booked in very smoothly. Thank you for your service today.
Agent replied · 22 August 2026
Thank you for your wonderful review! We’re so pleased to hear that Josie was friendly, professional, and made the booking process so smooth. We really appreciate your feedback and look forward to welcoming you again soon! … More
5/5
GoogleGreat team and Michaela has always dealt with any queries I've had.
Agent replied · 9 June 2026
⭐️⭐️ Thank you for your kind feedback! We’re delighted to hear that Michaela has always been responsive and helpful with any queries you’ve had. Your support means a lot to us. From Kelly & the Lettings Team ⭐️⭐️
5/5
GoogleIn the most conplicated transaction ever, Lee Franklin demonstrated to be an excellent professional. Really patient and truly goal oriented. Thanks for all..
5/5
GoogleRMJ lettings are absolutely amazing, particularly Grace! Grace always goes above and beyond, always coming back to you when she says she will and ultimately is am all round lovely person. Thank you so much Grace x
Agent replied · 27 August 2026
⭐️⭐️ Thank you so much for your lovely feedback! We’re absolutely delighted to hear how highly you think of Grace. It’s fantastic to know she always goes above and beyond, keeps you updated when she says she will, and has made such a … More
5/5
GoogleLibby was professional and prompt, arranging viewings at short notice and guided me through the tenancy application process. Thoroughly recommend this estate agent
Agent replied · 22 August 2026
Thank you so much for your lovely review! It’s great to hear that Libby made the tenancy application process clear and straightforward for you. … More
5/5
GoogleRating only, no written review.
Agent replied · 26 August 2026
Hi Lee, thank you for taking the time to leave this 5-star review⭐ We are so pleased you are happy. - RMJ Chatham
5/5
GoogleThe whole team have been great but a little shout out has to go to Jess Michacz who has been a little diamond so far on this journey, great communication and very good communication... I would highly recommend Jess and the team. Thanks again 😊 …
Agent replied · 19 August 2026
Thank you so much for your fantastic review, Andrew! 😊🏡 We’re absolutely delighted to hear that the whole team has been so helpful throughout your journey. … More
5/5
GoogleReally happy with the level of service we have received so far. Sophia and the team are friendly, knowledgeable and very efficient.
Agent replied · 20 August 2026
Thank you for your wonderful review! We are delighted to hear that you are happy with our service and that Sophia and the rest of our team have provided friendly, knowledgeable, and efficient support for your property journey. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. Many thanks, Robinson Michael & Jackson
5/5
GoogleThank you Kieran for your help and keeping us informed throughout. You were also very pleasant in person!
Agent replied · 26 August 2026
Thank you for taking the time to share your experience with others😊 …
5/5
GoogleSold many houses with them before, very knowledgeable and get the best rates! Tilly was great from start to finish
Agent replied · 20 August 2026
Thank you so much for your fantastic review! We are delighted to hear that you continue to choose us for your property sales, and that Tilly provided such great support from start to finish. Delivering knowledgeable service and securing the best results for our returning clients is always our top priority. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you and them with £100 worth of vouchers as a thank you. Many thanks, Robinson Michael & Jackson
5/5
GoogleI can’t recommend Sophia highly enough. As a first-time buyer, I was naturally nervous about the whole process, but Sophia made everything so much easier for me. She was always friendly, professional, and quick to respond to any questions I had. She kept me updated throughout the process, explained everything clearly, and went above and beyond to make sure everything stayed on track. Her support and reassurance made a huge difference during what can be a stressful time. Thanks Sophia for the hard work and dedication.
Agent replied · 20 August 2026
Thank you so much for your fantastic review! We are delighted to hear that Sophia provided such reassuring, friendly, and professional support to guide you through buying your first home and keep everything on track. Helping first-time buyers navigate the property market with ease and confidence is always our top priority. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. Many thanks, Robinson Michael & Jackson
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Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
