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Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more

4.9

★★★★★ Excellent

8,211 reviews across 7 offices and 3 platforms

Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

8,004

Reviews on Google

All 7 offices

Facebook logo

4.7 / 5

29

Reviews on Facebook

All 7 offices

Trustpilot logo

177

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 7,998 reviews on Google only. Show every review

5/5

Google

A big shoutout to Robinson Michael & Jackson Rainham & Gillingham Estate Agents, and heartfelt thanks to Learna and Nina. Their kindness and assistance throughout the entire homebuying process were truly remarkable. We are now happily settled in our new home, and it wouldn't have been possible without their exceptional help.

Simion · 17 February 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Hello Simion, Thank you for your heartfelt review! We're delighted to hear about your positive experience with Robinson Michael & Jackson Rainham & Gillingham Estate Agents, especially with Learna and Nina. Congratulations on settling into your new home, and we're thrilled to have played a part in making it possible. If you ever need further assistance or have any more shoutouts, feel free to reach out. Wishing you many happy moments in your new abode!

5/5

Google

We've completed a purchase, and also a lettings management through RMJ in Rainham, and have been really impressed by their professionalism and thoroughness throughout. We were kept up-to-date with progress, even through Christmas and New Year. Thank you RMJ for all the hard work from both Sales and Lettings teams!

Glen · 17 February 2024 · Robinson Michael & Jackson Rainham & Gillingham

5/5

Google

Excellent service and support in buying process.

Jelena · 29 January 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 28 April 2024

Dear Jelena. We are so glad you were happy with our service. We hope you love your new home.

5/5

Google

Always kept informed of progress. Good team to work with

Annie · 29 January 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 28 April 2024

Thank you Annie for taking the time to share your experience. It has been a pleasure to work for you. Andy & the team.

5/5

Google

Great team at Gravesend on selling our home, especially Andy and Tammy with selling and Jo updating me through the whole process not only efficency but friendly and knowledgeable too xxx

Kindy · 29 January 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 28 April 2024

Dear Kindy. Thank you for your review. It was lovely working with you and glad you were happy with the service we provided. Happy New Year. Andy & the team

5/5

Google

The staff here are so supportive and friendly, especially Lily who helped me to sell my home, her knowledge and expertises were much appreciated, and a big thank you to her for dealing with my thousands of questions. Would highly recommend using RMJ.

Megan · 29 January 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 28 April 2024

Dear Megan. Many thanks for taking the time to write a few words sharing your experience. We are happy to have been of service. From all the Gravesend team

5/5

Google

I recently had the pleasure to use Robinson Micheal and Jackson in the process of purchasing a new home. From the beginning they demonstrated professionalism and expertise in their field and I also had the pleasure to work in Ryan. Ryan provided valuable insights into the housing market and had a dedication into finding me the perfect home.

Callum · 29 January 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 28 April 2024

Dear Callum. Many thanks for taking the time to pass on your experience with us and especially the service provided by Ryan.

5/5

Google

RMJ Gravesend were best in class when I was looking for my first home. All the agents I spoke to were helpful, positive and knowledgeable. In particular Lily was amazing and guided through the process and we cannot thank her enough. Would highly recommended RMJ Gravesend if you’re looking to sell / buy your house.

Jess · 29 January 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 28 April 2024

Dear Jess. We really appreciate your feedback on our service and hope you enjoy your new home. Thank you

5/5

Google

Working with Ryan at Robinson Michael & Jackson was great. Ryan really knows his stuff about the local housing scene, and he made everything super easy. He understood what I was looking for, kept things clear and straightforward in our communication, and paid attention to all the little details. If you're looking for a home, I highly recommend going through the process with Ryan at Robinson Michael & Jackson

Harry · 29 January 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 28 April 2024

Dear Harry. Your feedback is appreciated and has been passed on. We are so glad that you would recommend us for assisting in finding a house. Thank you

5/5

Google

Great staff who made what is typically a very stressful experience of selling your house a lot less taxing with their tremendous support. In particular Lily made our experience that much easier keeping us in the loop and making sure all our queries were handled she was very professional but still a friendly and approachable demeanour. We were very grateful to have had such a positive experience and would recommend for anyone interested in selling and buying.

Shannon · 29 January 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 28 April 2024

Dear Shannon. Its lovely to hear you would recommend our services and we are glad you were happy with the service we provided. Thank you

5/5

Google

Thank you for supporting our journey in becoming landlords! From the very first meeting, Simon was very transparent providing us with all the relevant information required in regards to letting our property out. The communication, guidance and support we have received from Ella, Ellie and Libby has been exceptional in which we have no doubt will continue. All of the above has aided a smooth and speedy process. We cannot recommend the team enough, wishing you all a Happy New Year!

Ryan · 29 January 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 28 April 2024

Thank you so much for your lovely Google review Ryan! It has been just as smooth and as transparent working with yourself! We wish you all the best with your new tenant, Congratulations again! :) - The Lettings Team

5/5

Google

Great team at Gravesend on selling our home, especially Andy and Tammy with selling and Jo updating me through the whole process not only efficency but friendly and knowledgeable too xxx

Z · 29 January 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 26 August 2024

Dear Kindy. Thank you for your review. It was lovely working with you and glad you were happy with the service we provided. Happy New Year. Andy & the team

5/5

Google

I recently experienced first-class service at the Rainham branch, where the team’s professionalism truly stood out. At the forefront was Nina Nash, a Sales Progressor whose exceptional professionalism, proactive approach, and promptness in responding to emails were simply remarkable. Nina handled my case with such expertise and grace. Her patience and attentiveness to my myriad of questions were extraordinary, never once making me feel burdensome. Nina’s seamless coordination of the transaction and her constant reassurance gave me an unwavering confidence that everything was under the best care. Her exemplary performance is a testament to what makes a great estate agent in this era where communication and customer experience are paramount. Nina Nash is not just a credit to her profession; she is the embodiment of excellence in real estate service delivery.

Ade · 28 January 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you so much for your glowing review and kind words about your experience at our Rainham branch! We are truly delighted to hear about the first-class service you received and how Nina Nash, our Sales Progressor, stood out with her exceptional professionalism and proactive approach. Nina is indeed a valuable member of our team, and we're thrilled that her expertise, grace, and promptness left such a positive impression on you. Your description of her as an embodiment of excellence in real estate service delivery is truly heartening. We appreciate your trust in us and your generous words. If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out. Thank you once again for choosing us!

5/5

Google

The Team at Robinson Michael & Jackson were extremely professional, friendly and very efficient. Their professionalism meant that my sale progressed smoothly with no delays or setbacks. Right from the start (at valuation) Lee made sure that I achieved the best price that I could achieve in these uncertain market conditions on his great knowledge of the local market. The Sales Progression Team, particularly Nina kept me informed of the progress of the sale at every turn. I would most definitely recommend Robinson Michael & Jackson to anyone wanting a professional and reliable estate agent to help them through the sale of their property. Thank you so much for all your hard work Team!

Asif · 28 January 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you for taking the time to share your positive experience with Robinson Michael & Jackson! We are thrilled to hear that our team provided you with professional, friendly, and efficient service throughout the entire process. Lee and Nina, along with the rest of our team, are dedicated to ensuring a smooth and successful sale for our clients. We're delighted to know that Lee's expertise in the local market and Nina's excellent communication skills made a positive impact on your experience. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you with the sale of your property. If you ever have any further needs or questions, please don't hesitate to reach out. Thank you again for your kind words and trust in our services!

5/5

Google

Fantastic is an understatement for Lee and his team, they helped me to find a buyer for my house in no time and found me a house to buy even quicker. It’s my first time selling a house and was very nervous but Lee explained it all very well and put me at ease, Adam was very professional when carrying out the visits and knew my house inside out which was exactly what I wanted, Ryan dealt with all the offers so efficiently. Jo listened to what I was looking for and found me a property as soon as I had sold. The after sales team helped me more than anything Nina and Kay really helped to decipher all the solicitors jargon and it really took all the stress off of me. All I can say is thank you all for your hard work, it really is appreciated!

Brad · 28 January 2024 · Robinson Michael & Jackson Rainham & Gillingham

5/5

Google

We could have not chosen for a better estate agent to help us with the big push to selling and buying a new home a big Thankyou to Madison who really helped with all her knowledge and confidence when helping us find somewhere we can actually call home very professional and made me feel at ease at all times making this very stressful experience stress free.

Courteney · 23 January 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Courtney, thank you for your review. We wish you all the very best in the future. Kind regards, Team RMJ Strood

5/5

Google

Fantastic service received from the whole team at RMJ Strood, communication was great and any questions I ever had were answered promptly and efficiently. Following the sale of my home, Charley who was dealing with the progression was amazing, a real people person with any concerns always being answered and made stress free. Thanks again to the Team at Strood.

Damian · 23 January 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Damian, thank you for your review and feedback. We wish you the very best for the future. Kind regards, Team RMJ Strood

1/5

Google

I recently had a profoundly disappointing experience with Robinson Michael Jackson's Strood branch, which has compelled me to write this review. The level of unprofessionalism and misinformation I encountered was not only frustrating but has also had a tangible negative impact on the sale of my property. The main issue was the inaccurate information communicated to potential buyers about the structure house. The agents falsely stated that banks would not lend on the property. This is blatantly untrue, as I am currently with Santander, who had no issues with lending. Even after admitting to spreading false information, the agency seemed to think such practices were acceptable. Further exacerbating the situation, Robinson Michael Jackson made decisions on my behalf without my consent. They withheld and declined offers, directly contravening the terms of our contract. When I sought to terminate the contract immediately due to these breaches, they unreasonably refused, further prolonging my ordeal. The unprofessional conduct didn't stop at misinformation. The rudeness I encountered from their staff was astonishing. It's one thing to deal with incompetence, but quite another to be treated discourteously by the very people who are supposed to be facilitating a significant financial and personal process. Most distressingly, their actions have devalued my property. The spread of false information and their mishandling of offers have not only delayed the sale but have also likely decreased the market value of my home. To anyone considering using Robinson Michael Jackson in Strood, I would strongly advise reconsidering. The lack of professionalism, honesty, and basic courtesy I experienced is unacceptable. The damage they have done to my property sale process is considerable and something I am now having to rectify through other means

Georgia · 23 January 2024 · Robinson Michael & Jackson Strood

5/5

Google

Had a lad out to view my house ryan was very happy with outcome very friendly polite and helpful recomend this company to any one very professional

Clo · 21 January 2024 · Robinson Michael & Jackson Rainham & Gillingham

5/5

Google

Amazing service. Jody, was incredibly helpful, patient and just down right lovely.

WithAsigh · 19 January 2024 · Robinson Michael & Jackson Maidstone

Agent replied · 14 July 2024

Good afternoon, Thank you for your kind words! We're thrilled to hear that Jody provided amazing service. If you need anything else, please don't hesitate to reach out. Best regards, Robinson, Michael and Jackson.

5/5

Google

I had dealings with Samuel and Libby. They helped us throughout the process and made renting out first property a smooth and easy task.

Alex · 19 January 2024 · Robinson Michael & Jackson Maidstone

Agent replied · 14 July 2024

Dear Alex, Thank you for your wonderful review! We're delighted to hear that Samuel and Libby made your experience of renting out your first property smooth and easy. Providing excellent service is our priority, and we're glad they could assist you throughout the process. If you have any more questions or need further assistance, please don't hesitate to reach out. Thanks again for choosing us! Best regards, Robinson, Michael and Jackson.

5/5

Google

My boyfriend & I recently viewed a property and were accompanied by Tilly. We felt so comfortable and welcomed by Tilly which made our experience far more enjoyable than previous viewings elsewhere. I just wanted to say a big thank you.

Caris · 19 January 2024 · Robinson Michael & Jackson Maidstone

Agent replied · 17 June 2024

Hi Caris, Thank you so much for your review, we’re delighted you’re happy with the service you’ve received from Tilly. We wish you all the best with the next steps of your journey! Thanks, The Robinson Michael & Jackson Maidstone Team

5/5

Google

I just wanted to say thank you to Jody for all of her help and advice as I’ve looked to buy a property for the first time. She was approachable, and no question was a silly question, helping me to understand the process better!

Ella · 19 January 2024 · Robinson Michael & Jackson Maidstone

Agent replied · 14 July 2024

Dear Ella, Thank you for your kind words! We're glad Jody could provide such helpful advice and support. If you need anything else, feel free to reach out. Congratulations on your new property! Best regards, Robinson, Michael and Jackson.

5/5

Google

Rating only, no written review.

C · 19 January 2024 · Robinson Michael & Jackson Strood

Agent replied · 21 July 2024

Hi Chloe, thank you for your review. Kind regards, Team RMJ Strood

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinson Michael & Jackson is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.

EA Masters by year, 2018 to 2023

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Robinson Michael & Jackson

Which Robinson Michael & Jackson office has the most reviews?

Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.

Where are the Robinson Michael & Jackson offices?

The seven Robinson Michael & Jackson offices, by town:

  • Chatham: 22B Military Road, Chatham, ME4 4JA
  • Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
  • Maidstone: 15a King Street, Maidstone, ME14 1BA
  • Rainham: 17 High Street, Rainham, ME8 7HX
  • Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
  • Strood: 109 High Street, Strood, ME2 4TJ
  • Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?

Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.

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