Trusted Agent profile
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★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,998 reviews on Google only. Show every review
5/5
GoogleTammy and lily helped me with the sale of my house, absolutely amazing ladies really helpful and would highly recommend.
Thank you very much for your review. We are so pleased that you were happy with our service.
5/5
GoogleGreat experience dealing with Robinson Michael & Jackson throughout our house purchase - always in communication and speedy and professional responses. Special thanks to Jo!
Dear Karla. Many thanks for your review and singling out Jo. We hope you are very happy in your new home.
5/5
GoogleFrom the moment we stepped in, Tammy was very attentive and approachable. She made the whole process very enjoyable and was always on hand for questions during and after. Fantastic service!
Dear Alex. We really appreciate your kind words of thanks.
5/5
GoogleVery friendly staff helped me move into a 2 bedroom flat which is so nice. Great price and had all the details on utility bills and council tax. Amazing
Thank you for your lovely review Pascal, wishing you all the best in your new home! Congratulations! - Robinson Michael & Jackson lettings
5/5
GoogleI've just reneted a property, and could not thank Libby and Ellie enough for making a stressful process go so smooth. The team is efficient, professional, kind and realiable. I would reccoment RMJ over any other estate agents.
Thank you for your lovely review Tasoula, it has been so lovely working with you! We are wishing you nothing but the best in your new home! - Congratulations! The Lettings Team :)
5/5
GoogleRMJ have been totally professional and helpful from my initial meeting with Lily through to Jo and Nicola, the sales progression team. Completion has been achieved in just under 4 months and they have kept us informed every step of the way. Highly recommended
Dear Sharon. Many thanks for taking the time to write us a review. It was a pleasure dealing with you. From all the RMJ Sales Team
5/5
GoogleThis was my first let with Robinson Michael Jackson in Gravesend. I have have used letting agents in the past and I am amazed by how much better in every department this agency is. The level of organisation and efficiency is fantastic. They really know their stuff and are on top of all the legal, financial and practical details. Their systems work and they are responsive to concerns and queries. The tenant selection process is based on finding a good fit for the landlord, the tenant and the property. This approach really takes the stress out of letting out a property. These are qualities I never expected to find in this business and I we feel very lucky to have found and worked with the team including Simon, Ellie, Ella and Libby. If you are thinking of renting your property or looking for a rental property I would wholeheartedly recommend the guys at Robinson Michael Jackson. The whole process from my initial phone call to signing the tenancy agreement took less than 10 days, I felt fully supported and informed throughout the whole process and nothing was too much trouble and they found me the perfect tenant. Sincere thanks again to Ella, Ellie, Simon and Libby for making this one of the best EVER service experiences I have had. AMAZING work, AMAZING TEAM :) Miss Sev Banaz
Thank you so much for your kind Google Review. This one has really put a smile on our faces & we cannot express enough how lovely it was working with you. Wishing you nothing but the best with your lovely new tenant! Congratulations again Sev! - The Lettings Team :)
5/5
GoogleI highly recommend RMJ, professional, attentive, polite and 10 out 10 for great communication with Ryan, Learna, Kay, Adam and Lee they are very professional. I couldn’t be happier with the results of the sale because of Nina and her hard work and her diligence and support through the process of the sale. I advise you to look nowhere else and go to Robinson Michael & Jackson first.
5/5
GoogleAn incredible experience from beginning to end. We just completed a purchase with the smoothest of handling from the team. They helped support at all hours and went above and beyond. Nina Nash was our sales progressor and was the most efficient person we’ve had on our purchases in years. Very highly recommended
Hi Chris, Thank you for your fantastic 5-star review! We’re thrilled to hear that your experience was smooth and that Nina and the team went above and beyond to support you. Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need anything in the future, don’t hesitate to reach out! Best regards, RMJ Rainham
5/5
GoogleI have come across many property agents. Robinson Michael & Jackson's team have proven to be extra ordinary. Very detailed and prompt, working in a very time continuous manter. Kelly, Nikki, Ellie and Jess have been very supportive even after moving into the property. Great Team they are.
Hello Oluwasegun, Thank you for your wonderful review! We're delighted to hear about your positive experience with the Robinson Michael & Jackson team. It's fantastic to know that Kelly, Nikki, Ellie, and Jess have been supportive and that the team's attention to detail and promptness have made a lasting impression. If you ever have more feedback or need further assistance, please feel free to reach out. We appreciate your kind words and are here to help!
5/5
GoogleI was on with another agent for 2 weeks and then put my house on with Kelly and they let it on the first viewing. Couldn't be more pleased with the service I received from the girls, they’re such a lovely friendly team. If you have a property to let make sure you call them. They’re great!
Thank you for such a lovely review Thelma :) Kelly & the Lettings Team.
5/5
GoogleWe had a great experience selling with RMJ through the entire process. Initially we were recommended by a friend who had recently sold through RMJ and had a good selling experience, pleased to say we had the same! Ryan did a thorough and professional job taking us through our valuation, which had a good basis of research and gave a clear 3 point valuation. Ryan and the team also did great work with the marketing, Ryan's photos and walk through video looked super and he also helped with advice for getting us ready for the photos to get the house/garden looking its best. Really liked the clear and succinct nature of the advert, minimal on throwaway sales jargon (IMO this makes me feel like an agent is trying too hard, potentially to mask issues) and based on facts. The team did a good job of managing viewings, always prompt to get in touch when there was interest and never missed out on getting a potential buyer booked in. I'd say an area for improvement for us was the viewings. We had a couple without us present and then a few with us still in the house and so could over hear parts of conversations. It was clear the person facilitating the viewings was inexperienced, which is fine but we would have liked to see improvement which wasn't necessarily the case. They didn't seem overly prepared as often didn't point out the key selling points of the house, I understand you'd want to leave buyers alone when looking around but really would've expected more sales effort. E.g. little details that would help with interest, like mentioning the bathroom was less than 6 months old, we were staying in the area as liked it so much, south facing garden, primary school and shops nearby etc. The viewings were still conducted in a professional manner and didn't hamper our sale, I just think a bit more effort and attention to detail here may help tip the balance. We were also a little surprised in the lack of potential houses for us to buy being fed through to us. In the end, the other Medway RMJ branches actually organised more viewings for us and we had to identify the houses we liked ourselves. I'm not sure if it was just unlucky that they had few properties on their books that fitted our needs but there were definitely occasions we were told about houses coming to market but then had no follow up. Where RMJ really earned their commission for us was the management of our marketing to maximise online views (making sure the advert was complete and timed well for release online) and negotiation. Ryan was very good at understanding our sales stance/needs and facilitated the negotiations with our potential buyers in a pain free way. He gave open advice throughout and we felt confident with our asking price and chances of selling. In the end, we sold in less than a month. Another part of the service we were very happy with was using their recommended solicitors (Cook Taylor Woodhouse) who were excellent and also integrate well with the RMJ team, who have access (if you choose to) to the solicitor's online document portal which helped with the latest status, clearing blockages and keeping our buyers in the know. RMJ's sale progressor Nina along with Kayleigh also did an amazing job to help keep everything moving, chasing both sides of the chain and keeping us up to date all the way from the point of sale up to completion day (which went extremely smoothly). Nina was always quick to respond to our emails/calls and passed information efficiently between us and our buyers in a professional way, which helped remove a lot of our anxiety. We were on the fence for a while about deciding whether or not to use an estate agent for our sale and honestly RMJ were worth it. We came to market at a tricky time with mortgage rates impacting the number of buyers and weakening the sellers' position. However, I believe RMJ earned their worth by providing the extra attention to detail (marketing) and support (negotiation, large local network, sales progression team). Very happy we decided to use RMJ. Thank you all who helped make our sale possible!
Hello Gareth, Thank you for such a detailed and thoughtful review of your experience with RMJ. We genuinely appreciate your feedback and are thrilled to hear that you had a great selling experience overall. We're glad Ryan and the team were able to guide you through the entire process with professionalism. Your constructive comments regarding viewings and potential houses have been duly noted, and we'll certainly use this feedback to improve our services. It's fantastic to know that RMJ played a pivotal role in maximizing online views, negotiating effectively, and ensuring a smooth progression from sale to completion. We're also pleased that our recommended solicitors and the sales progression team contributed to a positive and stress-free experience for you. We truly value your trust in RMJ, and we're honored to have been a part of your successful sale. If you ever have further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing RMJ, and we wish you all the best in your future endeavours!
5/5
GoogleVery happy with the service provided by Angela and would recommend. Helped the sales process no end and made a stressful process far less stressful.
5/5
GoogleExcellent service with immediate response to any problem and staff always professional kind and courteous
Dear Terence, Thank you for your wonderful feedback! We're delighted to hear that you received excellent service from us. Providing immediate responses and maintaining professionalism, kindness, and courtesy are values we prioritise. If you ever need further assistance, please don't hesitate to reach out. Thank you again for choosing us! Best regards, Robinson, Michael and Jackson.
5/5
GoogleENNIS AND STAECY AND SAMUEL's service is excellent ! Very appreciate 🙏🏻 gave us the best home in Maidstone 💞 KANNIS HAU
Good morning Kannis, Thank you for your review regarding Ennis, Stacey and Samuel. We're pleased you had a positive experience whilst finding your next home! Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleWould recommend to all family and friends, communication was very good and they were always happy to help!
Dear Bobbi, Thank you for your recommendation! We're glad to hear that you found our communication excellent and that we were able to assist you. If you or your family and friends need anything else, please don't hesitate to reach out. Best regards, Robinson, Michael and Jackson.
5/5
GoogleCommunication was good from the whole team, very helpful throughout the whole process. Would recommend
Dear Phoebe, Thank you for taking time to leave Robinson, Michael and Jackson a review. It is greatly appreciated by the whole team! Many thanks, Robinson, Michael and Jackson.
5/5
GoogleVery accommodating and responsive to our questions. Sam and Libby are wonderful in doing their job
Dear Mario, Thank you for your kind words! We're glad to hear that Sam and Libby provided such accommodating and responsive service. If you have any more questions or need further assistance, please feel free to reach out to us. Best regards, Robinson, Michael and Jackson.
5/5
GoogleViewed a property with RMJ recently and they were very helpful and quick to answer all questions I had. Would definitely use them again in the future.
Dear Abigail, Thank you for your feedback! We're glad to hear that you found our service helpful and responsive. We look forward to assisting you again in the future. Best regards, Robinson, Michael and Jackson.
5/5
GoogleVery helpful and great to sell with, massive thank you to Jody at the Maidstone branch for all your fabulous work with helping with not only our sale but our onward buy aswell!
Dear Holly, Thank you so much for your wonderful review! We're delighted to hear that Jody from our Maidstone branch provided such helpful assistance with both your sale and onward purchase. We'll be sure to pass along your kind words to her. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again for choosing us! Best regards, Robinson, Michael and Jackson.
5/5
GoogleEllie and Jody have be really helpful throughout our moving process and I couldn’t recommend them both enough. Highly recommend their services.
Dear Elliott, Thank you so much for your wonderful review! We're thrilled to hear that Ellie and Jody provided helpful assistance throughout your moving process. Your recommendation means a lot to us! If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again for choosing our services! Best regards, Robinson, Michael and Jackson.
5/5
GoogleI’m looking to move into the area and was given some very helpful information by Becca in the Maidstone branch. She took the time to confirm what my needs were and suggested some rental properties that I might like to view. I’m hoping to find somewhere through Robinson Michael & Jackson, on first impressions they seem like a very professional rental agency.
Dear Sue, Thank you for your kind review! We're delighted to hear that Becca from our Maidstone branch provided you with helpful information and suggestions for rental properties. We strive to provide professional service and are committed to helping you find the right home. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to assisting you in finding your new place! Best regards, Robinson, Michael and Jackson.
5/5
GoogleThe first thing you hear about buying a house is how daunting and stressful the process can be... for my partner and I it has been anything but thanks to Jody and the team at Robinson Michael & Jackson Maidstone! We have been kept updated every step of the way and always received fast responses to any queries we've had. As this is our first house purchase, Jody has been very helpful in providing the process and what we should expect along the way. We cannot thank you enough for our help on this journey and would highly recommend your services!
Dear Georgina, Thank you so much for your review! We're thrilled to hear that Jody and our team at Robinson Michael & Jackson Maidstone made your first house purchase a smooth and stress-free experience. Keeping you informed and providing prompt responses to your queries is always our priority. Your recommendation means a lot to us! If there's anything else we can assist you with, please don't hesitate to reach out. Congratulations on your new home! Best regards, Robinson, Michael and Jackson.
5/5
GoogleWe needed to move out urgently due to circumstances and the entire team was extremely considerate and professional in promptly getting us a suitable rental. We unfortunately did not get this response or initiative from any other agent we approached. Special thanks to Sam for always being ready to help out.
Thank you so much for your feedback! We're glad we could assist you promptly during your urgent situation. Providing considerate and professional service is our priority. We'll be sure to pass along your thanks to Sam. If you need any further assistance, please feel free to reach out. Best regards, Robinson, Michael and Jackson.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
