Trusted Agent profile
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★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,998 reviews on Google only. Show every review
5/5
GoogleRobinson Michael and Jackson were very good. After being on the market with Purplebricks for 10 months and not getting anywhere, RMJ sold my house within 4 weeks. Very helpful people in the Rainham branch, especially Ryan and Nina.
Thank you for your glowing review Jemma, I'm pleased to hear Ryan and Nina provided you with the best possible service, we wish you all the best with your move. From everyone at RMJ Rainham.
5/5
GoogleNina was my sales progressor at RMJ, and she worked over and above in order to help tie up the chain I was in so we could all move on time. Nina was calm and reassuring and always returned my calls. She spoke to me in plain English rather than the estate agent type jargon! Recommended.
Good Afternoon Paula, Thank you so much for your kind words, I'm glad we could assist you with the sale of your property, we are thrilled to hear you had such positive things to say about Nina and our team. we wish you all the best in your new home from all the RMJ Team.
5/5
GoogleBest Estate Agents ever, excellent communication, excellent staff, excellent service. I honestly can’t praise them enough, Lee and Nina at the Rainham office are so friendly, so helpful and so understanding, happy to walk you through the whole process. 100% recommend!!!
Thank you so much for your glowing review! We're delighted to hear that you had a positive experience with our team at Robinson Michael & Jackson Estate Agents. It's wonderful to know that Lee and Nina Nash provided you with excellent service throughout the sales process. We're thrilled that Nina's approachability, friendliness, and efficiency stood out to you, as we strive to ensure all our clients feel supported and valued. We wish you all the best in your new home.
5/5
GoogleRobinson, Michael and Jackson, Rainham and Gillingham Branch provided me with objective and helpful advice and tactics that when I used then appeared to speed up and secure the sale of my house that was being dealt with by another well-known local property broker over a very prolonged and stressful period. There is no doubt in my mind that I would have benefited greatly by contracting this estate agency at the outset and now wish I had. I would describe them as professional, caring and customer focused and genuinely recommend them.
Thank you for your wonderful review! We’re delighted to hear that you received excellent service from the team at RMJ.
5/5
GoogleSimple, straight forward, easy. They are the best rated Estate agent in Medway on comparison sights for a reason people! Upfront with everything. No hidden costs, amazing friendly staff, great communication every step of the way. Put our house up for sale beginning of March, Completed beginning of May. Nina and her team will look after you! Would never use anyone else!
Thank you so much for your glowing review! We're delighted to hear that you had a positive experience with our team at Robinson Michael & Jackson Estate Agents. It's wonderful to know that Nina Nash and the team provided you with excellent service throughout the sales process. We're thrilled that Nina's approachability, friendliness, and efficiency stood out to you, as we strive to ensure all our clients feel supported and valued. Your recommendation means a lot to us, and we're grateful for your trust in our agency. Should you or anyone you know require assistance with buying or renting properties in the future, we'll be more than happy to help. Thank you again for choosing Robinson Michael & Jackson Estate Agents!
5/5
GoogleWhile we we weren't able to use you for selling our property, we purchased our home from someone you were an agent for. From the moment we had a viewing through to the completion everyone we interacted with were amazing and professional. Nina was very hard working in ensuring exchange and completion took place as early as it could despite the long chain. I really can't fault anything she did. She kept all parties on their toes. We love our new home and can't wait to enjoy many years in it.
Thank you so much for taking the time to leave us a review Alastair ! We're thrilled to hear that your experience with our estate agents was positive. We wish you all the best with your new home in Gillingham.
5/5
GoogleEllie, Ella, Simon & Libby & where all great throughout the entire process of letting our property. The team produced a very professional and effective marketing strategy that successfully found a suitable tenant in a short space of time. The team at Robinson & Jackson have been a huge help and have guided me through the letting process, always happy to help and answer questions. Will definitely be using them again in the future and would certainly recommend the team to others.
It was an absolute pleasure working with you Craig, thank you for choosing us as your agent! - The Lettings Team
5/5
GoogleSecond time wonderful service experience with the Robinson Michael team . Ellie was the single point of contact for me and she managed the process from beginning to closure professionally . Its has been an amazing service experience !!!
Thank you for your review! It was a pleasure working along side you we wish you all the best! The Lettings Team
5/5
GoogleDiscovering our future home through Robinson Michael & Jackson filled us with immense happiness. Their unparalleled support and friendliness made the entire process seamless and enjoyable. Choosing them was undoubtedly the best decision we made, and we're immensely grateful to every member of their team. However, a special note of gratitude goes to Tammy for her exceptional dedication and assistance. With heartfelt thanks to Robinson Michael & Jackson and a special appreciation for Tammy, we eagerly anticipate the wonderful memories we'll create in our new home.
Thank you so much for your review, mentioning Tammy especially. We are so happy that you are happy and we hope you are enjoying your new home.
5/5
GoogleAs a landlord, I have to compliment the three ladies that I dealt with at Robinson Michael and Jackson. Kelly, Ellie, and Stacey were professional and on the ball consistently throughout the process. From superb photos, a great write up, a string of viewings, and then a superb documentation team that followed up, I would highly recommend them.
5/5
GoogleI have been so impressed with all the team at the Rainham branch they have been so helpful and patient at such a stressful time. The sales progressor Nina has been a true angel helping me navigate the sale and her understanding and thoughtful approach couldn’t have been better they are all a great bunch of people and I would highly recommend them.
5/5
GoogleNina Nash(Sales Progressor) was extremely helpful for us in owning our dream home. She did her best in speeding up the whole process and liasing with the seller from time to time for updates. Moreover she calmly listened to all our concerns and queries and made sure all of those were addressed appropriately. We Strongly recommend her and the whole team
Dear Sa J, Thank you very much for taking the time to share your experience with us, especially highlighting Nina Nash's exceptional service as our Sales Progressor. We're thrilled to hear that Nina played a pivotal role in helping you acquire your dream home. It's wonderful to know that she went above and beyond to expedite the process and maintain clear communication with the seller on your behalf. Nina's dedication to addressing your concerns and queries with patience and diligence is a testament to her commitment to providing outstanding customer service. We're fortunate to have her on our team. Your recommendation means a great deal to us, and we sincerely appreciate your kind words. Should you ever require assistance in the future or have any further questions, please don't hesitate to reach out. We're here to help
5/5
GoogleDarci was great amount of help and so polite. She ensured that i had a smooth experience with no complications.
Hi Channell, Thank you for your review. Kind regards, Team RMJ Strood
5/5
GoogleFantastic group. Very tentative and friendly. A pleasant experience and would recommend to everyone
Hi Tyson, Thank you for your review! It has been a pleasure working with you, we hope you enjoy your new home. - The lettings team.
5/5
GoogleEllie and Ella have been extremely helpful, they were both there for us from the start, excellent customer service.👍👍👍 …
Thank you Adebayo for your kind review! Much appreciated! We wish you all the best in your new home! Congratulations! - The Lettings Team :)
5/5
GoogleThe service from all staff was amazing! I received amazing support getting the house ready and out to rent thank you Ellie and the team
Thank you so much Sunny! It has been amazing working with you & we are all very much looking forward working with you again. All the best :) - The Lettings Team
5/5
GoogleLily from Robinson Michael & Jackson Estate Agents was instrumental in facilitating our home buying process. Her meticulous attention to detail and proactive approach made the entire experience remarkably smooth. From coordinating with solicitors to tirelessly chasing both the sellers and us, Lily ensured that every aspect of the transaction proceeded seamlessly.
Dear Ravinder. It was a pleasure assisting you in the purchase. Many thanks, Lily
5/5
GoogleGreat service ..
Hi Ranjeet, thank you for your review. Wishing you all the very best in the future. Team RMJ Strood
5/5
GoogleRating only, no written review.
Dear Ian, Thank you for taking time to leave us a 5 star google review! Many thanks, Robinson, Michael and Jackson
5/5
GoogleRating only, no written review.
Dear Kayleigh-Louise, Thank you for taking time to leave the team at Robinson, Michael and Jackson a review! Kind regards, Robinson, Michael and Jackson.
5/5
GoogleGood & helpful
Dear Anil, Thank you for your feedback! We're glad we could help. Best regards, Robinson, Michael and Jackson
5/5
GoogleGood communication and service.
Dear Marian, Thank you for your feedback! We appreciate your kind words. Best regards, Robinson, Michael and Jackson
5/5
GoogleGreat service from viewing to putting in offer weekly updates great all round thank you finally found our forever home.
Dear Emma, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us from viewing to putting in an offer. We're delighted to have helped you find your forever home. If there's anything else we can assist you with, please don't hesitate to reach out. Congratulations again! Best regards, Robinson, Michael and Jackson.
5/5
GoogleRebecca was very approachable and easy to talk to, she really helped us.
Dear Callum, Thank you for your feedback! We're delighted to hear that Rebecca was approachable and helpful. If you have any more questions or need further assistance, please feel free to reach out to us. Best regards, Robinson, Michael and Jackson.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
