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Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more

4.9

★★★★★ Excellent

8,206 reviews across 7 offices and 3 platforms

Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,206 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

8,000

Reviews on Google

All 7 offices

Facebook logo

4.7 / 5

29

Reviews on Facebook

All 7 offices

Trustpilot logo

176

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

4.7 / 5 Sophia from the Rainham office showed us around a bungalow today she was such a lovely confident girl. She was very knowledgeable and made us feel at ease ...Lorraine, 5 September 2026Read the review from sellers

Our offices

Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 7,994 reviews on Google only. Show every review

1/5

Google

RMJ Rainham Branch managed the rental of my property. The repairs they arranged were expensive and the work was substandard, after the first two issues I managed all repairs myself even though I still paid a monthly fee. I was overcharged by £400.00 for the repairs they arranged. The error was only discovered by myself two years later. When I queried where my money had been for two years, I was told it was in a suspense account. I received aprox £42 compensation. Most questions I had were met with “well it’s a grey area”. It took 77 days to receive a reply to my complaint.

Lee · 27 May 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you for sharing your feedback about your experience with our Rainham Branch. We appreciate your patience as we reviewed your concerns. Upon thorough investigation, we understand your frustration with the repairs arranged and the subsequent overcharge. While we acknowledge the challenges you faced, we must clarify that certain aspects were beyond our control. Nonetheless, we regret any inconvenience you experienced and the delay in responding to your complaint. We have taken steps to enhance our procedures and improve communication to prevent similar situations in the future. If you have any further questions or would like to discuss this matter in more detail, please feel free to contact us directly.Kelly - Lettings Manager.

5/5

Google

Rating only, no written review.

Alanah · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Alanah, Thank you for your review. Kind regards, Team RMJ Strood

5/5

Google

Rating only, no written review.

Nancey · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Nancey, Thank you for your review. Kind regards, Team RMJ Strood

5/5

Google

Rating only, no written review.

Emma · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Emma, Thank you for your review and we wish you all the very best for the future. Kind regards, Team RMJ Strood

5/5

Google

Rating only, no written review.

Niamh · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Niamh, Thank you for your review. Kind regards, Team RMJ Strood

5/5

Google

Rating only, no written review.

Ella · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Ella, Thank you for your review and we wish you all the very best for the future. Kind regards, Team RMJ Strood

5/5

Google

Rating only, no written review.

Jordan · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Jordan, thank you for your review and we wish you all the very best for the future. Kind regards, Team RMJ Strood

5/5

Google

Had a viewing with Tia, so lovely and very helpful

Alex · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Alex, Thank you for your review. Kind regards Team RMJ Strood

5/5

Google

Had a viewing with Tia. Amazing service, very friendly and lovely. Thank you Tia.

Paige · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Paige, Thank you for your review. Kind regards, Team RMJ Strood

5/5

Google

I cannot thank the staff enough at Robinson, I was made to feel like a human and not treated as a number, I would recommend again ❤️

Moira · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Moira, Thank you for your review. Kind regards, Team RMJ Strood

5/5

Google

Received a great experience from all members in the office. Friendly and helpful staff. Would recommend.

The · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Claire, thank you for your review. Kind regards, Team RMJ Strood

5/5

Google

Tia was really professional during my viewing, and was very knowledgeable on the property that I had viewed.

Elliott · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Elliott, thank you for your review. Kind regards, Team RMJ Strood

5/5

Google

Amazing service from start to finish....And a MASSIVE THANK YOU to Tia, who went above and beyond with helping us snag our dream home......Thank you Tia!!!

Steve · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Steve, thank you for your review. It's been our pleasure to help you find your dream home. We hope you're very happy there. Kind regards, Team RMJ Strood

5/5

Google

Very easy process helped by Nancey, jade & Freya! Always on hand to help & guide us through!

Richard · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Richard, Thank you for your review and we wish you all the very best for the future. Kind regards, Team RMJ Strood

5/5

Google

Reece made my property purchase very easy and I thank him in all his efforts in making sure it goes smoothly.

Emiljon · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Emilijon, thank you for your review and we look forward to working with you again in the future. Kind regards, Team RMJ Strood

5/5

Google

Freya was extremely helpful, very good at giving us details about properties and been always on time.

Alexandra · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Alexandra, Thank you for your review. Kind regards, Team RMJ Strood

5/5

Google

Sold my property through Robinson Michael Jackson in Strood. Received great service! Highly recommend

Sam · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Sam, Thank you for your review and we wish you all the best for the future. Kind regards, Team RMJ Strood

5/5

Google

Very happy with the service I have just received from the RMJ Strood office. All members of staff that I dealt with were professional and helpful. Thanks to Reece and his team, would highly recommend

Joshua · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Joshua, Thank you for your review and we wish you all the very best for the future. Kind regards, Team RMJ Strood

5/5

Google

Such good service from the people at RMJ Strood. Every question I had was answered and made me feel at ease. Charley was fantastic and had good customer service skills and made it a pleasure. Charley made it as stress free as possible and answered all questions I had. Thank you.

Rachael · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Rachael, Thank you for your review and we wish you all the very best for the future. Kind regards, Team RMJ Strood

5/5

Google

We have used RMJ for the last 15 years for both lettings and sales and they have never let us down. Reece Cox has been very helpful recently in helping us with valuations for inheritance tax.

Brian · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 24 October 2024

Hi Wilbur, That's fantastic to hear! It sounds like RMJ has been a reliable partner for your property needs over the years. Reece Cox's assistance with valuations for inheritance tax is especially noteworthy, it's great to have someone so helpful and knowledgeable during what can be a complex process. Here's to many more successful years of collaboration with RMJ! If there's anything else you need assistance with, feel free to reach out.

5/5

Google

Rating only, no written review.

Sarah · 26 May 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you for your glowing review Sarah, I'm pleased to hear that RMJ provided you with the best possible service.

5/5

Google

Rating only, no written review.

Andrew · 26 May 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you so much for your glowing review! We're delighted to hear that you had a positive experience with our team at Robinson Michael & Jackson Estate Agents.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinson Michael & Jackson is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.

EA Masters by year, 2018 to 2023

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Robinson Michael & Jackson

Which Robinson Michael & Jackson office has the most reviews?

Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,574.

Where are the Robinson Michael & Jackson offices?

The seven Robinson Michael & Jackson offices, by town:

  • Chatham: 22B Military Road, Chatham, ME4 4JA
  • Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
  • Maidstone: 15a King Street, Maidstone, ME14 1BA
  • Rainham: 17 High Street, Rainham, ME8 7HX
  • Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
  • Strood: 109 High Street, Strood, ME2 4TJ
  • Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?

Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.

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