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Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more

4.9

★★★★★ Excellent

8,206 reviews across 7 offices and 3 platforms

Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,206 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

8,000

Reviews on Google

All 7 offices

Facebook logo

4.7 / 5

29

Reviews on Facebook

All 7 offices

Trustpilot logo

176

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

4.7 / 5 Sophia from the Rainham office showed us around a bungalow today she was such a lovely confident girl. She was very knowledgeable and made us feel at ease ...Lorraine, 5 September 2026Read the review from sellers

Our offices

Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 7,994 reviews on Google only. Show every review

4/5

Google

Charley and lately Jade (in Charley’s absence) have been a credit to RM&J. I would like to compliment Charley on her professionalism and quick responses to our queries plus today Jade (in Charley’s absence) who has stepped up to the plate and kept us fully informed during what has been a stressful day. They both deserve recognition and are a credit to your branch.

Dave · 3 June 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Dave, Thank you for your review and we wish you all the very best for the future. Kind regards, Team RMJ Strood

1/5

Google

Completely rude and unprofessional sales chavs, sorry girls. Practically try to force you to receive marketing contact and argue on the phone with you like they’re talking to their mates, all because I didn’t want to give my personal email address and gave a telephone number instead. Refuse to contact sellers to let you view a property unless you give your entire life history to them because they want the commission.

Kitty · 3 June 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Dear Kitty, I have checked our system and I can't find any details of you having an association with our office. I would ask that you contact our branch so that we can deal with your enquiry on 01634 722777 or email Strood@robinson-jackson.com

5/5

Google

Everyone was friendly, efficient and simply the best🤩 …

Cheryl · 2 June 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you so much for your kind words! We're thrilled to hear that the Rainham team, were able to assist you so effectively. We appreciate your recommendation and support.

5/5

Google

Such a lovely team , big thanks to Jessie and Stacy for all their help, 10/10

Stuart · 2 June 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you so much for your kind words! We're thrilled to hear that Jessie and Stacy were able to assist you so well. Your support means a lot to us. Kelly & The Lettings Team

5/5

Google

Very informative, great service, will defo use in the future, a big thank you to all the Rainham team.

MMA · 2 June 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you for the 5 Stars! Kelly & the Lettings team.

5/5

Google

Outstanding customer service!!! Brilliant team work!! Thanks Ellie, Nikki and Jess!!! Highly recommend!!!

Naiade · 2 June 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you for your fantastic feedback! We're thrilled to hear about your positive experience with Ellie, Nikki, and Jess. Your recommendation means a lot to us. Kelly & The Lettings Team

5/5

Google

Thanks to the lettings team at the rainham branch for a really easy process from the start. Would highly recommend

Ricky · 2 June 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you for your kind words! We're delighted to hear that the process was smooth and easy for you. We appreciate your recommendation. Kelly & The Lettings Team

5/5

Google

Thanks to all the girls in the Rainham office, Nikki, Stacy, Jessie, Kelly an Ellie, they are an amazing team, 10/10

Stephen · 2 June 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you for your wonderful feedback! We're delighted to hear that our Rainham office team, including Nikki, Stacy, Jessie, Kelly, and Ellie, provided you with excellent service. Kelly & The Lettings Team

5/5

Google

We had no end of problems (our end) when it came to the move but the Ladies at Rainham really worked to sort it all out for us. Would definitely recommend them if you're looking for a property. Jessie was our main point of contact and she was truly wonderful but we must not forget Ellie, Kelly, Nikki and Stacey either! Thank you Ladies 🧡🧡

Laura · 2 June 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Hi Laura, We sincerely appreciate your understanding during the challenges you faced. It was our pleasure to assist you in navigating through them. Jessie and the entire team at Rainham are dedicated to ensuring a smooth experience for our clients, and your recognition means a lot to us. Your recommendation is the highest compliment we could receive. Thank you once again for entrusting us with your property search. We're here whenever you need us. Warm regards, Kelly & The Lettings Team

5/5

Google

The Rainham girls team were absolutely amazing! Can't fault them for anything. Nikki and Ellie were on the ball constantly and were always a phone call away to help me if i had any queries. Would definitely recommend this company to anyone looking to let their property!

Suzy · 2 June 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you so much for your kind words! We're thrilled to hear that Nikki and Ellie, along with the rest of the Rainham team, were able to assist you so effectively. We appreciate your recommendation and support. Kelly & The Lettings Team

5/5

Google

I would strongly recommend Robinson Michael & Jackson Rainham if you are looking for professionalism, great customer service and simply a positive experience all round. I would like to thank Kelly and Jessie especially for helping us and making the process nice and simple. You have a great team guys!

Leah · 2 June 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with Robinson Michael & Jackson Rainham. Your kind words about our professionalism and customer service mean a lot to us. Kelly and Jessie are delighted to have been able to help you and make the process simple and smooth. We truly appreciate your recommendation and are grateful to have such a great team. Best regards, Kelly & the Lettings team

5/5

Google

My experience dealing with Kelly has been nothing short of a miracle! It’s extremely hard to find an agent you can trust with your property but Kelly delivered over and above when finding and securing suitable tenants. It’s wonderful having a genuine peace of mind knowing my property is in very capable hands. I wouldn’t recommend anyone else, thank you Kelly

Steph · 2 June 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you so much for your amazing feedback! We're thrilled to hear that Kelly was able to provide such exceptional service and peace of mind. Your trust and support mean the world to us. Kelly & The Lettings Team

5/5

Google

I had the best experience with the team! Jess, Ellie and Stacey are all amazing!!! They couldn't do anymore to help us find our new family home! I would recommend these lovely ladies to anyone needing help with all their moving needs! ❤️X All so helpful and friendly, very quick turnaround! Fab team!! Thank you all so much! ❤️

Rebecca · 2 June 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you for your wonderful review! We're thrilled to hear that Jess, Ellie, and Stacey provided you with the best experience and went above and beyond to help you find your new family home. Your recommendation means a lot to us, and we're delighted that you found our team helpful, friendly, and efficient. We appreciate your kind words and are here for any future moving needs you may have. Best regards, Kelly & The Lettings Team

5/5

Google

I have successfully rented out a property for the first time. I was unsure of exactly what I needed to do and I found Ellie and the rest of the team to be informative, professional and supportive throughout the process. They found a good number of suitable people for the unique property and Ellie assisted me every step of the way from viewings to finally choosing the right tenants. I am extremely grateful of the support given and would not hesitate to use them in the future.

Maggie · 2 June 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Congratulations on successfully renting out your property for the first time! We're thrilled to hear that Ellie and the team were able to provide you with informative, professional, and supportive service throughout the process. It's fantastic to know that Ellie assisted you every step of the way, from viewings to choosing the right tenants. We truly appreciate your trust in us and we look forward to assisting you in the future. Thank you for your kind words and for choosing our services. Best regards, Kelly & The Lettings Team

5/5

Google

I recently had the pleasure of working with the Estate Agents Robinson Michael & Jackson and I must say that the service provided by Nikki, Jessie, Kelly and Ellie was special. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to helping me find the perfect tenant. Nikki: Nikki was my initial point of contact, and she made a great first impression. Her knowledge of the local market and attention to detail were impressive. She took the time to understand my requirements and preferences. Jessie: Jessie’s communication skills were outstanding. She promptly responded to my queries, kept me informed throughout the process. Her friendly demeanor and proactive approach made the experience stress-free. Kelly: Kelly’s expertise in negotiations was evident during the offer stage. She advocated for my interests while maintaining a respectful and professional relationship with the Letting. Her guidance helped me secure a favorable deal, and I appreciate her dedication. Ellie: Ellie handled the paperwork seamlessly. She ensured that all documentation was accurate, explained each step clearly. Her organizational skills and attention to detail were commendable. Overall, I highly recommend this estate agency, thanks to the special service provided by Nikki, Jessie, Kelly and Ellie. They truly exceeded my expectations, and I wouldn’t hesitate to work with them again in the future.

Sarwat · 2 June 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you for the 5 stars Sarwat! We look forward to working with you in the future - Kelly & the Lettings team.

5/5

Google

Absolutely brilliant team who helped all the way through till the end . Great people you can actually talk to who listen aswell. Definitely use them if ever I move again. Thanks team MRJ

Keith · 1 June 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 15 June 2024

Thanks Keith. Was a pleasure working with you. Andy and the team,

5/5

Google

I had a positive and successful experience. Tammy was amazing, always available, knowledgeable, and incredibly supportive throughout the process. The team made everything so smooth and stress-free. Highly recommend!

Halil · 1 June 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 15 June 2024

It was lovely to here your comments. We hope you are very happy in your new home

5/5

Google

Nancey, Reece and Charley were great!

Nikki · 27 May 2024 · Robinson Michael & Jackson Strood

Agent replied · 17 June 2024

Hi Nikki, Thank you for your review. Kind regards, Team RMJ Strood

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinson Michael & Jackson is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.

EA Masters by year, 2018 to 2023

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Robinson Michael & Jackson

Which Robinson Michael & Jackson office has the most reviews?

Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,574.

Where are the Robinson Michael & Jackson offices?

The seven Robinson Michael & Jackson offices, by town:

  • Chatham: 22B Military Road, Chatham, ME4 4JA
  • Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
  • Maidstone: 15a King Street, Maidstone, ME14 1BA
  • Rainham: 17 High Street, Rainham, ME8 7HX
  • Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
  • Strood: 109 High Street, Strood, ME2 4TJ
  • Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?

Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.

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