Trusted Agent profile
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★★★★★
8,209 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,209 reviews on three platforms, rated 4.9 out of 5 overall.
8,003
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
176
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,997 reviews on Google only. Show every review
5/5
GoogleI’ve had a wonderful experience with Robinson Michael and Jackson. Elle and Ella were EXTREMELY friendly, very helpful and professional in the handling of my letting. I highly recommend them.
Thank you for your kind review Jamile, it has been lovely assisting you! We are wishing you all the best in your lovely new home you are moving to! :) The Lettings Team
5/5
GoogleThe team at Robinson Michael and Jackson have all been fabulous in helping me find a property to rent. In a volatile rental market, they have found me a lovely home at a reasonable price and the transition to picking up the keys was smooth and without hiccups. Thanks to Simon, Libby and especially Ellie
It has been so lovely working with you Sam, we are truely wishing you all the best in your lovely new home! Thank you for your kind words. The Lettings Team
5/5
GoogleGood morning. My name is Rosemary Magwenzi. I’d like to make my shout out to the Robinson Michael and Jackson Lettings team, Ellie, Ella, Simon and Libby who were very helpful, communicative and supportive during our house search. You guys rock! You were very approachable and prompt whenever I needed clarity! Keep going the Power team!
Thank you so much for your kind words Rosemary, it has been amazing working with you! Wishing you all the best in your lovely new home! :) The Lettings Team
5/5
GoogleI had an excellent experience with Robinson Michael & Jackson Estate Agency. They were prompt in their responses and found a buyer for my house in just a week. Andy was incredibly helpful and supportive throughout the entire process. The whole team was very proactive and efficient. I highly recommend their services!
Thank you so much for your fantastic feedback! We’re thrilled to hear that you had such a positive experience with Robinson Michael & Jackson. It’s wonderful that Andy and the entire team were able to provide proactive support and help you find a buyer so quickly. Your recommendation means a lot to us, and we’re grateful for the opportunity to assist you throughout the process. If there’s anything else we can help with in the future, please don’t hesitate to reach out. Thank you again for choosing us and for sharing your experience!
5/5
GoogleRating only, no written review.
Hi Warren! 🌟 Thank you for your 5-star rating! We're thrilled to see your positive feedback. If there's anything specific you enjoyed or if you have any suggestions, we'd love to hear more. We're here to help with any future needs you may have.
5/5
GoogleRating only, no written review.
Hi Stuart! 🌟 Thank you for your 5-star rating! We’re glad to see your positive feedback. If there’s anything specific you’d like to share about your experience or if you have any questions, feel free to let us know. We’re here to help!
5/5
GoogleTo be honest I’m yet to be convinced how I got this apartment, you guys really did well.
Hi Jubril! 🌟 Thank you for your fantastic review! We're delighted to hear that you're pleased with your new apartment and our service. If you ever need anything or have any questions, we're here to help. Enjoy your new home!
5/5
GoogleGreat estate agents, Kay was very helpful with everything ensuring the process went smoothly
Hi James! 🌟 Thank you for your fantastic review! We're glad to hear that Kay was helpful and ensured a smooth process for you. If you need anything else in the future, we're always here to assist.
5/5
GoogleGreat help! Lee and Jess are brilliant. Kelly, Nikki, Ellie and Stacey were great at assisting me find my new home!
Hi Jack! 🌟 Thank you so much for your great review! We're thrilled to hear that Lee, Jess, Kelly, Nikki, Ellie, and Stacey all played a key role in helping you find your new home. Your kind words mean a lot to us. If you need any further assistance, we're always here to help!
5/5
GoogleThank you all at the Rainham Office, Nikki, Ellie,Stacey and apologies to anyone I've forgotten. Whoever I spoke to, they were helpful and if they couldn't help would find someone who could. Many thanks for making this a smooth journey,
Hi Jennifer, thank you for your kind words and appreciation! We are delighted to hear that Nikki, Ellie, Stacey, and the entire team at the Rainham Office were able to assist you effectively. Our goal is to ensure a smooth journey for our clients, and your feedback confirms we are on the right track. We are grateful for your trust and look forward to assisting you again in the future. Kelly & the Lettings Team
5/5
GoogleWe’re just about to complete on our house sale/purchase and Nina has been really helpful sorting out all the problems we’ve had. It’s been a very complex chain and lots of problems along the way but Nina has always been there for us. Also, thank you to Kay for dealing with the exchange for us. Can’t wait to move in now 😊 …
Hi Graham! 🌟 Thank you so much for your wonderful review! We're thrilled to hear that Nina and Kay have been helpful in navigating the complexities of your house sale and purchase. Your kind words mean a lot to us, and we're excited for you as you move into your new home. If you need any further assistance, we're always here to help.
5/5
GoogleI have had such a great experience with Robinson Michael & Jackson Rainham & Gillingham. Ellie-Louise has supported us through the journey of viewing a stunning property, to answering all our questions and providing regular updates by phone and email. She has gone above and beyond. So excited for moving day. Thank you!! 😊 …
Thank you for sharing your wonderful experience with Robinson Michael & Jackson Rainham & Gillingham. We are thrilled to hear that Ellie-Louise provided exceptional support throughout your journey. Your satisfaction is our top priority, and it's fantastic to know she went above and beyond to assist you. We share your excitement for moving day and are grateful for your trust in us. If you have any further questions or need assistance, please don’t hesitate to reach out. Kelly & The Lettings Team
5/5
GoogleRobinson Michael & Jackson were incredible from start to finish. From the initial valuation Lee instilled confidence in us that he and his team could sell the house with ease. They were thorough in everything they did, from taking measurements in the initial valuation to all the finer details towards the end of the sale. They were efficient with all proceedings and guided each party to ensure a sale was done as quickly as possible for all involved. Their communication was clear and involved everyone and everybody I spoke to from RMJ was wonderful. Could not fault them at all. I would recommend to anyone selling (or buying!) in the area.
Hi Poppy 🌟 Thank you so much for your fantastic review! We're delighted to hear that Lee and the team provided you with exceptional service from start to finish. Your kind words about our thoroughness, efficiency, and clear communication mean the world to us. We're thrilled to have instilled confidence in you and made the sale process smooth and quick. If you ever need anything in the future, whether selling or buying, we're always here to help.
5/5
GoogleRobinson Michael and Jackson provided excellent customer service when they set up the tenancy for a managed property. Nikki - thank you for all the advice you provided Stacey - thank you for setting up the online portal
Thank you so much for your kind words! Robinson Michael and Jackson are thrilled to hear that you had an excellent experience with our customer service. Nikki, Stacey, and the entire lettings team appreciate your gratitude. It was our pleasure to assist you with the tenancy setup and online portal. Kelly & The Lettings Team
5/5
GoogleHighly responsive and actively engaged professionals in the rental market. The transition from searching for available properties to viewing and finally receiving the keys is smooth and effortless, both in-person and online.
Thank you for your positive feedback. We are pleased to hear that you found our team both professional and friendly, and that the process from searching to receiving the keys was seamless. We appreciate your kind words. Kelly & The Lettings Team
5/5
GoogleHad such a great experience with this estate agents! Ellie was amazing throughout the whole process, answered all questions and was extremely helpful! Will 100% be using them again in the future.
Hi Charlie! 🌟 Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with us and that Ellie was amazing throughout the whole process. Your kind words mean a lot, and we're excited to work with you again in the future. If you need anything else, we're always here to help.
5/5
GoogleIt has been easy to deal with yourselves with a special shout out to Jack and to Jo who have been very helpful with the whole process
5/5
GoogleWe are very happy with the fantastic and speedy service that we received from the team at Robinson Michael & Jackson at Strood. Special praise goes to Nancy for ensuring that we got the price we wanted and to Tia for all her help and support from the outset. She ensured that our house was treated with the utmost respect. Customer service was outstanding proving we were right to go with Robinsons.
Hi Lucy, Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with our team at Robinson Michael & Jackson in Strood. Nancy and Tia will be delighted to know that their efforts made such a positive impact. We pride ourselves on providing outstanding customer service, and it's rewarding to know we met your expectations. If you ever need anything in the future, please don't hesitate to reach out. Thank you again for choosing Robinson Michael & Jackson!
5/5
GoogleDear RMJ Estate Agents Team, I am writing to express my heartfelt gratitude for the exceptional service and professionalism I experienced during my time working with your team, particularly Tammy at the Gravesend office. The level of attentiveness and care provided by the RMJ team truly exceeded my expectations. From the initial consultation to the final stages of the process, I felt supported and valued as a client. I greatly appreciated the consistent communication and updates throughout the entire process. It was reassuring to be kept informed every step of the way, which demonstrated a high level of dedication and commitment to customer satisfaction. I must commend Tammy for her outstanding professionalism and expertise. Her attention to detail, knowledge of the market, and dedication to ensuring a smooth experience were truly commendable. I would like to extend my sincere thanks to the entire RMJ team!
Dear Rachel. Many thanks for your review and also kind comments in regard to Tammy We really appreciate your feedback.
5/5
GoogleRating only, no written review.
Thank you Joseph for your review! RMJ Gravesend
5/5
GoogleThe best estate agents I’ve ever dealt with. The whole process was made extremely easy and all staff were really helpful especially Ellie with my countless calls checking everything but nothing was too much trouble. On the day we collected the keys Kelly was lovely and again made the process super easy! Will certainly be using in the future thank you everyone!
Thank you so much for your wonderful review! I'm delighted to hear that you had such a positive experience with us. It was a pleasure to assist you, and I'm glad Ellie and the rest of the team could make the process easy and stress-free for you. Your kind words truly mean a lot to us. We look forward to helping you again in the future. Thanks again - Kelly & The Lettings Team.
5/5
GoogleSpoken to Jess today. She was so helpful. helped with arranging viewings and trying to find me a property !!!
Thank you so much for the lovely review! Ryan & The Sale Team
5/5
GoogleIf myself and my husband could give more stars we would. Cannot recommend Robinson Michael and Jackson enough. Communication was always great they went above and beyond for us. Would highly recommend to all our friends and family, finally a trusted friendly estate agents! Best in Rainham! Thank you guys, Emily & Alan
Hi Emily and Alan! 🌟 Thank you so much for your amazing review! We're overjoyed to hear that you had such a positive experience with our team. Your kind words about our communication and service mean the world to us. We're honored to be considered the best in Rainham and appreciate your recommendation to friends and family. If you ever need anything in the future, we're always here for you.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,574.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
