Trusted Agent profile
Verified
★★★★★
8,206 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,206 reviews on three platforms, rated 4.9 out of 5 overall.
8,000
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
176
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,994 reviews on Google only. Show every review
5/5
GoogleAmazing experience with Reside. They made everything easy. Especially Chris, he is on hand always and super helpful.
Your kind words for Chris and our team are greatly appreciated. Thank you for sharing your feedback.
5/5
GoogleAn absolutely flawless experience from Lisa and her colleagues at Reside - reassuringly efficient, refreshingly courteous and bend over backwards helpful. An effortless pleasure from start to finish. Thank you.
William, we appreciate your kind words. Our team, including Lisa, are thrilled to know that you had such a good experience with us.
5/5
GoogleTop And Respective
5/5
GoogleBig thanks to Lisa at Reside for her above and beyond support throughout the move-in process! Unwaveringly patient and friendly. Paperwork was processed and finalised swiftly, and every one of our queries was responded to promptly. Could not recommend more highly.
Hello Raphael, we're overjoyed to hear about your positive experience with Lisa. Your review is greatly appreciated and we're thrilled we could assist you. Thanks for the high recommendation!
5/5
GoogleReside were an absolute pleasure to deal with from the beginning of my rental search to moving into my new home. I would throughly recommend them as great homes search partners. Thank you, reside! 👍🏻 …
5/5
GoogleA thoroughly professional, friendly and efficient outfit. We moved our properties to Reside from another Bath letting agent nearly 10 years ago, and have been 100% satisfied since. The team works really well together to find the right tenant, and ensure everything runs smoothly thereafter, both for the tenant and landlord. I highly recommend Reside, and look forward to using them for many years to come.
Dear Camila, thank you for your loyalty over the years and for recognising our team's professionalism and efficiency. We look forward to many more years of looking after your property.
5/5
GoogleWe have used about three letting Agents over the last 40 or so years. Usually they were mediocre to poor. Then we were recommended to try Reside. We honestly have never looked back since. We are getting on a bit and the worry was awful. Now we almost forget we have the property because any problems that occur, which of course happens fairly regularly, they just get on with it. We feel we are in very safe hands and we honestly cannot praise them enough.
Dear Julian, We are thrilled to be your chosen letting agent and pleased we could provide peace of mind. Thank you so much for the kind words!
5/5
GoogleRented a flat in Bath for 18 months. Quick to reply to any queries and all round fantastic service. Online system made moving in and out very simple.
Dear Chris, we're pleased to know that our service and online system made your stay and move seamless. We're here for any future housing needs. Thanks for your review!
5/5
GoogleI spent 6 and a half years renting a property through Reside and they were superb. Any issues were always sorted out fast and the property was lovely. Would highly recommend!
Hi Conor, we appreciate your kind words and recommendation - thank you so much.
5/5
GoogleFantastic service all round, really friendly service and a huge thank you to Lisa who was brilliant every step of the way. Regular updates and super swift and professional service. Highly recommend to anyone looking to move to the Bath area.
We're thrilled you enjoyed our service! Lisa will be delighted to hear your kind words. Thank you for recommending us and we hope to assist you again in the future.
5/5
GoogleAmazing service!
Dear Mari, thank you for your kind words! We are thrilled to hear about your positive experience.
5/5
GoogleDefinitely recommend Reside when looking for a new home. They are efficient, professional and always available for questions, needs and preferences. Our move in could not have happened more smoothly and that is thanks to Reside.
Thank you for your kind words and recommendation. We're delighted to hear about your smooth move-in experience. Always here to help with any questions or needs.
5/5
GoogleMy experience with Reside has been swift and amazing so far. My agent Lisa has always been pleasant and very contactable. I will definately recommend Reside for anyone looking to rent in Bath
Dear Meena, we're thrilled to hear about your positive experience with Lisa and our service. Your recommendation is greatly appreciated. Thank you!
5/5
GoogleI never thought I'd find myself leaving a 5 star review for a lettings agent but wow, Reside are absolutely on a different level to anything I've ever experienced over the last 10 years. We rented via Reside from 2022 to 2024, and have had a such a refreshingly positive experience from start to finish. The team genuinely care, and treat their tenants with empathy and professionalism. There was only one mishap in 2 years, whereby an engineer entered our property without our permission due to a miscommunication. Reside could not have been more apologetic and actually donated £100 to a charity of our choice as an apology. Even more importantly they made changes to their internal processes to ensure this mistake never happened ever again, which worked perfectly for the rest of our tenancy. This is an example showing how much this team genuinely cares about doing the right thing. We actually went on to purchase our flat from our landlord, and Reside stepped in as the agent to manage the sale. Here I must acknowledge Toby from Reside, who managed communications between ourselves and the sellers extremely efficiently and professionally. We couldn't have asked for a better experience, especially when things got a little tricky with some negotiation points later down the line. All in all I wouldn't hesitate to recommend Reside to anyone looking for a new home in Bath. Hands down the best experience I have had in 10 years of renting, worlds apart from anything I've experienced before. You will not regret choosing to rent via Reside. Many thanks again to Toby and the wider Reside team, we really appreciate the positive experience we have had from start to finish. All the best ! Amie & Yujing
Dear Amie & Yujing I am over the moon to hear your kind words! It truly means the world to me to hear that your experience with Reside has been so positive and refreshingly different from what you've encountered in the past. The mishap you mentioned was indeed unfortunate, but we're glad to hear that our response met your expectations. It's very important to us to learn and grow from every experience. Your recommendation means the world to us, and we're so grateful for your support. Knowing you'd recommend Reside so highly is the best compliment we could ask for. We're sending you all our best wishes in your new home; here's to new beginnings and happy memories in your flat! Thank you once again, from all of us here at Reside. Your feedback has truly made our day brighter. 🏡✨ Toby
5/5
GoogleLisa and the team were super helpful with our move to Bath. We're very happy with our new flat and look forward to making this our new home!
Dear Benjamin, we're thrilled to hear you had a positive experience with Lisa and our team! Enjoy your new home in Bath. We're here if you need us.
5/5
GoogleI recommend Reside which is a very professional estate agency, people are very helpful and friendly which was more than pleasant for a non UK resident!
Dear Francois-Xavier & Stephanie, We're thrilled to hear that you had a positive experience with us! It's been a real pleasure looking after you and your home. Best regards.
5/5
GoogleThe team at Reside have been looking after our property for 18 months now and we are pleased with their service. Ben came to meet with us initially and offered clear expectations which have suited our situation. The best part of being with Reside is the level of trust both ourselves and our tenants have in their care of our interests. We intend to stay with Reside and can confidently recommend them.
Dear Jo, we're thrilled to hear about your positive experience with our team and the trust we have built. We look forward to maintaining our relationship with you. Thank you for your recommendation.
5/5
GoogleReside manage the letting of my Bath city flat - completely trouble and worry free. They are a pleasure to work with, find me the perfect tenants and deal with all the admin promptly and efficiently. The icing on the cake is that my tenants are equally happy with Reside, so it's a stress-free experience all round. I highly recommend Ben and his team.
5/5
GoogleLoved renting through Reside. Professional service, and the loveliest staff!
5/5
GoogleThe team at Reside have been very helpful and responsive while guiding us through our recent house move. Recommend.
5/5
GoogleBrilliant communication throughout the whole process. Always got back to us in a timely manner never left waiting around for answers or information. Great fees and staff. Highly recommend.
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our communication throughout the process. Providing timely responses and keeping our clients well-informed is a priority for us, and we’re thrilled that we met your expectations. Your recommendation means a lot to us, and we’re glad that you were happy with both our fees and the support from our team. If there’s anything else we can assist with in the future, please don’t hesitate to get in touch. Thank you again for your trust and for sharing your feedback!
5/5
GoogleI’ve had a wonderful experience with Robinson Michael and Jackson. Elle and Ella were EXTREMELY friendly, very helpful and professional in the handling of my letting. I highly recommend them.
Thank you for your kind review Jamile, it has been lovely assisting you! We are wishing you all the best in your lovely new home you are moving to! :) The Lettings Team
5/5
GoogleThe team at Robinson Michael and Jackson have all been fabulous in helping me find a property to rent. In a volatile rental market, they have found me a lovely home at a reasonable price and the transition to picking up the keys was smooth and without hiccups. Thanks to Simon, Libby and especially Ellie
It has been so lovely working with you Sam, we are truely wishing you all the best in your lovely new home! Thank you for your kind words. The Lettings Team
5/5
GoogleGood morning. My name is Rosemary Magwenzi. I’d like to make my shout out to the Robinson Michael and Jackson Lettings team, Ellie, Ella, Simon and Libby who were very helpful, communicative and supportive during our house search. You guys rock! You were very approachable and prompt whenever I needed clarity! Keep going the Power team!
Thank you so much for your kind words Rosemary, it has been amazing working with you! Wishing you all the best in your lovely new home! :) The Lettings Team
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The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,574.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
