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Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more

4.9

★★★★★ Excellent

8,206 reviews across 7 offices and 3 platforms

Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,206 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

8,000

Reviews on Google

All 7 offices

Facebook logo

4.7 / 5

29

Reviews on Facebook

All 7 offices

Trustpilot logo

176

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 7,994 reviews on Google only. Show every review

5/5

Google

Natalie has been extremely helpful with my lettings renewal keeping me up to date with progress and answering any queries I have promptly and efficiently. Thank you Natalie

Steph · 3 October 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 24 October 2024

Hi Steph, Thank you for your kind words! We're thrilled to hear that Natalie has been helpful with your lettings renewal. We'll be sure to pass on your thanks to her. If you have any more questions or need further assistance, feel free to reach out.

5/5

Google

Recently used Robinson Michael & Jackson for a letting and was smooth throughout, Stacey was a big help after encountering small issues but she was on hand to resolve for me.

Jack · 3 October 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 24 October 2024

Hi Jack, Thank you for your review! We're glad to hear that your letting process went smoothly and that Stacey was able to resolve any issues along the way. We're always here to help, and we appreciate your recommendation!

5/5

Google

I had a great experience working with Kelly, Ellie, and Stacey to draft a tenancy agreement and successfully move tenants one of my properties.

Karol · 3 October 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 24 October 2024

Hi Karol, Thank you for sharing your experience! We're thrilled that Kelly, Ellie, and Stacey could assist you with drafting the tenancy agreement and ensuring a smooth move for your tenants. It's great to hear everything went well, and we look forward to working with you again in the future!

5/5

Google

The staff and particularly Learna who was my main point of call have been professional, sensitive and helpful after we made the tough decision to sell a much loved family home after a bereavement. Would recommend .

Gabrielle · 3 October 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 24 October 2024

Hi Gabrielle, 🌟 Thank you so much for your heartfelt review. We're glad Learna and the team could support you through such a sensitive time. It means a lot to us that we could help make the process easier. If you ever need anything, don’t hesitate to reach out.

5/5

Google

Great experience with RMJ Rainham! Would highly recommend, as a first time buyer I was helped every step of the way and great communication throughout the process. Thanks!

Jolyon · 3 October 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 24 October 2024

Hi Jolyon! 🌟 Thank you for your wonderful review! We're thrilled to hear you had a great experience with RMJ Rainham as a first-time buyer. It's fantastic to know our communication and support made the process easier for you. If you ever need anything in the future, we're here to help!

5/5

Google

Adam has been absolutely great with my partner and I throughout the whole process whilst purchasing a property. We can’t thank him enough for his help in showing us around and letting us view multiple times. An asset to your company!

Joe · 3 October 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 24 October 2024

Hi Joe, Thank you for your wonderful feedback! We're thrilled that Adam provided such excellent support to you and your partner during the property purchase process. Your kind words truly mean a lot, and we'll be sure to pass along your appreciation to him. Best wishes in your new home!

5/5

Google

I have dealt with Nikki Eke and Stacey Greenwood and must say the service I received from them is outstanding. I am now in constant contact with Stacey Greenwood and she gives me confidence in handling the letting of my flat. I would recommend them both to any future clients that wish to rent out their properties. Keith Howard

Keith · 3 October 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 24 October 2024

Hi Keith, Thank you so much for your fantastic feedback! We're delighted to hear that both Nikki and Stacey have provided outstanding service and that Stacey continues to give you confidence in the letting of your flat. We'll pass on your kind words to them. If there's anything else you need, don't hesitate to reach out!

5/5

Google

I worked closely with Nina Nash for the purchase of our dream home. We actually initially lost this house a while ago due to a failed sale at our last place, but RMJ got in touch to tell me the house had become available again! I was so so grateful to Nina for her tenacity, speed of response and thorough assistance throughout the whole process. I was very very stressed by the end but having her on hand made the whole process much easier. Thank you so much for everything Nina!

Bernie · 3 October 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 24 October 2024

Hi Bernie! 🌟 What a journey! We're thrilled that Nina's tenacity and support helped you secure your dream home after such an unexpected turn. It's great to hear how she made the process smoother for you, especially during those stressful moments. Your gratitude means a lot, and we'll be sure to share it with her. Wishing you many happy memories in your new home!

5/5

Google

Thank you Robinson Michael and Jackson, Tammie for showing us our future home. Excellent service and really helpful. Am very pleased.

Bridget · 27 September 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 25 October 2024

Thankyou so much for your lovely review and kind words towards Tammy. We will ensure that this is passed on and look forward to getting you moved into your new home. - Lily and the Gravesend Team

5/5

Google

Rating only, no written review.

Warren · 26 September 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 24 October 2024

Hi Warren! 🌟 Thank you so much for your 5-star review! We’re delighted to know you had a great experience with us. If you need anything in the future, don’t hesitate to reach out! …

5/5

Google

Nina was prompt with her communication and personable... highly recommend

LP · 26 September 2024 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 24 October 2024

Hi LP! 🌟 Thank you for your kind words! We're so glad to hear that Nina's prompt communication and personable approach made a great impression. We'll be sure to pass along your compliments. If you ever need assistance again, we're here for you!

5/5

Google

Rating only, no written review.

Simon · 25 September 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 25 October 2024

Thank you so much for taking the time to share your positive feedback we truly appreciate it.

5/5

Google

Rmj were so helpful in helping me with my purchase. My lady Tammy was alway there at the end of the phone to answer all my questions. Thank you so my for all your help

Kizzy · 25 September 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 25 October 2024

Thank you so much for your kind words! We’re thrilled to hear that Tammy and the RMJ team were able to provide you with the support and guidance you needed throughout your purchase. It’s wonderful to know that Tammy was always available to answer your questions and make the process smoother for you. We truly appreciate your feedback, and we’re always here if you need any further assistance in the future. Best wishes from all of the Gravesend Team!

5/5

Google

Thank you to Tammy, and team for all the help and support from the sale of my late Dads house sale… It has been a long one for sure but finally went through this week.

Simone · 25 September 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 25 October 2024

Thank you for your kind words and for trusting Tammy and the team with the sale of your late dad's house. We understand that it’s been a long journey, and we’re so pleased that everything finally went through this week. It’s been our privilege to support you throughout the process, and we’re always here if you need any further assistance in the future. Best wishes from all of us!

5/5

Google

Used this branch to find a new house, staff were very friendly, informed and made discussions around offers very easy.

Charles · 25 September 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 25 October 2024

Thank you for your great feedback! We’re so glad to hear that you had a positive experience with our team while searching for your new home. It’s wonderful to know that our staff’s friendliness and expertise made the process, especially discussions around offers, easy for you. We truly appreciate your kind words, and we’re here to help with anything you need in the future. Best of luck with your new home!

5/5

Google

I was happy that I was kept informed most of the time. If I called in, I was always treated well. Special mention for Jo who was my main contact.

Maxine · 25 September 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 25 October 2024

Thankyou for your lovely review Maxine and for trusting us with the sale of your property. I will ensure that kind works towards Jo are shared with her. We wish you all the best for the future. Lily and the Gravesend Team

5/5

Google

Want thank all the team at robinson Michael and Jackson been so very helper. Especially ellie and libby who kept in regards keeping in contact with me through all process been so kind and helper to everything done

Amie · 25 September 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 22 January 2025

Thank you for your kind review Amie, i'm glad we were able to help you. We are wishing you all the best!

5/5

Google

Working with Libby was a fantastic experience. They were professional, knowledgeable. The entire process was smooth.Highly recommend

Louis · 25 September 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 25 October 2024

Thank you Louis for your review, we will pass your kind words onto Libby who I am sure will greatly appreciate it. As a team we wish you all the best with your property and we look forward to continuing to work with you in the future! RMJ Gravesend Lettings

5/5

Google

Excellent service by Robinson Michael Jackson on the property sale in Gravesend. The commitment, advice and dedication through the process was excellent and first class!

Mark · 25 September 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 25 October 2024

Thank you for your glowing feedback! We’re delighted to hear that you received excellent service during your property sale with Robinson Michael & Jackson in Gravesend. It’s wonderful to know that our team’s commitment, advice, and dedication made the process smooth for you. We truly appreciate your kind words and are here to assist with any future property needs you may have. Best wishes! Lily and The Gravesend Team

2/5

Google

L&L have a house to sell. Phoned last week, Robinson Michael & Jackson as we have contacted them in the past and the reviews were good. Nikki was helpful on the phone. People were out, but Andy phoned, 30th Aug. Showed no interest in what I was telling him. "We are very busy", OK. He could "fit me in" in passing Wed 4th. Said I'd phone back, thinking "Never". But I did phone back on Wed. Spoke to another person who said Friday 6th was out but "perhaps" Sat 7th was possible. I said Wed 11th? Ah than depend on a Mr X and a Mrs Y calling him back. OK - he'd email me when it was clear. He never did. Politer, but no interest. Well - L&L has no interest either.

L&L · 25 September 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 25 October 2024

Good Afternoon, I am extremely sorry you felt that we had no interest in working with yourselves, this would have course never have been our intention although we do appreciate your feedback. If this is something that you would like to discuss further or if you would still like to arrange an appointment then please do not hesitate to contact myself directly. We would be more than happy to help. Lily - Branch Manager lily.dowdensmith@robinson-jackson.com

5/5

Google

Fantastic service from the team especially Lily Dowden Smith and Jack. They overcome the issues we had with great professionalism and kept me up to date at all times. Overall a brilliant service.

Deirdre · 25 September 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 25 October 2024

Thank you so much for your wonderful feedback! We’re delighted to hear that you received fantastic service from the team, especially Lily and Jack. It’s great to know that their professionalism helped resolve any issues and that they kept you well informed throughout the process. We truly appreciate your kind words and are always here to assist you with any future needs. Thanks again for choosing us, and best wishes!

5/5

Google

Tammy worked relentlessly to complete our sales even with a chain. She kept us updated all through the sales. Very good in chasing those solicitors

Arnold_x · 25 September 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 25 October 2024

Thank you for your kind words! We're so pleased to hear that Tammy’s relentless efforts and dedication helped ensure the successful completion of your sale, especially given the challenges of a chain. Keeping you informed and pushing things forward with the solicitors is all part of the service we aim to provide. We truly appreciate your feedback and are always here to assist in the future. Best wishes from the Gravesend Team.

5/5

Google

We were very happy with the service received, especially from Tammy who kept us informed with the progress of the sale of our late mums home.We wouldnt hesitate to use them again or recommend them to others.Thankyou again the whole team at Robinson Michael Jackson.Its been a pleasure.

Jane · 25 September 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 25 October 2024

Thank you so much for your lovely feedback! We’re truly grateful that you chose Robinson Michael & Jackson for the sale of your late mum's home, and we’re delighted that Tammy and the team were able to support you throughout the process. Your recommendation means the world to us, and we’re so pleased that you had a positive experience. It’s been a pleasure working with you, and we’d be happy to assist you again in the future. Best wishes and thanks from the Lily and the whole team!

5/5

Google

Just bought a property with RMJ Gravesend. Service was 100% Tammy Dixon in particular has been fantastic in helping us through the process and keeping us informed on progress. Many thanks to all the team at RMJ Gravesend

Paul · 25 September 2024 · Robinson Michael & Jackson Gravesend

Agent replied · 25 October 2024

Thank you so much for your feedback! We’re thrilled to hear that you had a great experience purchasing your property with RMJ Gravesend. It’s wonderful to know that Tammy Dixon and the team were able to provide you with top-notch service and keep you well informed throughout the process. We truly appreciate your kind words, and if you ever need any further assistance, please don’t hesitate to get in touch. Wishing you all the best in your new home! Lily and the Gravesend Team.

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Awards

The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinson Michael & Jackson is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.

EA Masters by year, 2018 to 2023

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Robinson Michael & Jackson

Which Robinson Michael & Jackson office has the most reviews?

Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,574.

Where are the Robinson Michael & Jackson offices?

The seven Robinson Michael & Jackson offices, by town:

  • Chatham: 22B Military Road, Chatham, ME4 4JA
  • Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
  • Maidstone: 15a King Street, Maidstone, ME14 1BA
  • Rainham: 17 High Street, Rainham, ME8 7HX
  • Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
  • Strood: 109 High Street, Strood, ME2 4TJ
  • Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?

Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.

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