Trusted Agent profile
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★★★★★
8,206 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,206 reviews on three platforms, rated 4.9 out of 5 overall.
8,000
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
176
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,994 reviews on Google only. Show every review
5/5
GoogleVery happy with the service provided by Robinson Michael & Jackson. Their expertise and care made my house sale stress-free. Clare did a great job with initial appraisal, marketing and and negotiations. Special thanks also to Sale …
Hi George, Thank you for the review. Team RMJ Chatham
5/5
GoogleMy husband and I just sold our house using Robinson, Michael & Jackson and were very impressed with the service provided by the sales team, especially Tia, and our Sales Progressor, Angela who was extremely supportive and kept us up-to-date …
Thank you so much and glad you are enjoying your new home.
5/5
GoogleI received excellent service and guidance from Robinson, Michael and Jackson as I negotiated probate and conveyancing as an executor. RM & J arranged an open day to assist logistically as I was not local and they identified a group of …
Hi Graham, Thank you very much for your kind words.
5/5
GoogleI recently worked with Angela from Robinson Michael & Jackson Chatham & Rochester Estate Agents and had a fantastic experience purchasing my new property. Angela was incredibly knowledgeable about the local market and provided valuable …
Thank you so much Iwona.
5/5
GoogleReally pleased with Robinson Michael & Jackson. Everything was very clear from the beginning as to what services they provided and the costs. …
1/5
GoogleI am disappointed with how we were treated in regards to making an offer with absolutely no communication.We had to chase this agent who lied to us and kept us hanging on for six days whilst we were in the dark.I have nothing good to say …
5/5
GoogleOf all agents I’ve experienced, Sam and the team at Robinson Michael Jackson are second to none. The manager Sam came to value my home and the experience, intelligence and genuine interest in what my goals are moving forward made my …
Thank you
5/5
GoogleAs we can all imagine being a first time buyer is horrendously terrifying. I would love to pass my thanks over to Angela Schoeffer who worked as a sales progressor, keeping on top of all parties and ensuring all was on track to help get our …
5/5
GoogleElliot has been extremely efficient and helpful with getting our offer accepted and any questions raised. Considering the early stages of his career, I can see he will be a great asset to the company and his customers. Massive thank you to …
Thank you Gavin, so pleased to help you to get moving.
5/5
GoogleAn amazing supportive place which has people which do everything they possibly can to help, supported us from the start of our journey to the very end. Would happily use services again if we were to purchase another property in the future. …
So pleased we could help. Congratulations.
5/5
GoogleFantastic experience overall. Kiran is an knowledgeable and helpful individual. I spoke to her initially and she promptly guided me through and arranged a call with the mortgage advisor to better understand the process and what's needed to …
Always good to hear. Thank you so much.
5/5
GoogleRobinson Michael and Jackson are the second estate agents I dealt with during the search for purchasing my first home. I’ve recently completed a purchase with them and from the start, up to the point I collected the keys, they have made the …
Hi Malachi, thank you so much for your kind words.
5/5
GoogleWhilst our sale unfortunately will not be progressing, the service and support we have had from Robinson Michael & Jackson, in particular Angela Schoeffer, has been truly excellent. It was a difficult and complex situation that Angela took …
5/5
GoogleGreat experience from start to finish ! As a first time buyer my knowledge on the process of buying a house was limited. …
5/5
GoogleRobinson Michael & Jackson Chatham staff were amazing and very helpful during the whole process with my house buying. I received brilliant support, the communication was excellent all the way through. Special thank you for Angela and also …
5/5
GoogleAngela has been fantastic at keeping us completely up to date on our purchase along with the status of the chain. We kept waiting for the other shoe to drop with how smoothly it was going and how communicative everyone was but it never …
5/5
GoogleWe have just completed a successful sale of our property, ably managed by our Sales Progressor Angela. Through-out the sale she has always shown a willingness to advance the sales process, promptly addressing any queries and actions, and …
Hi Alan, thank you for your kind words about Tia. Much appreciated.
5/5
GoogleI’m currently in the process of onboarding my home for sale with Claire at RM&J Chatham branch. So far I am very happy with the service, Claire is very professional whilst …
5/5
GoogleMia was very helpful when viewing the house, very personable and felt comfortable to talk and ask questions
Thankyou so much for taking the time to share your viewing experience with Mia, it means alot and we will ensure that your feedback is shared with her. Lily and The Gravesend Team
5/5
GoogleHighly Recommend this agent! Especially Lillie-Mae, my main contact, She was very friendly and helpful!
Thank you so much for your kind words! We’re thrilled to hear that Lillie-Mae was able to provide you with such friendly and helpful service. Your recommendation means a lot to us, and we’ll be sure to pass on your thanks to her. If you ever need any further assistance, don’t hesitate to reach out!
5/5
GoogleLillie Mae was very approachable and knowledgable. When showing me around the property I went to view she answered all the questions I had and put my mind at ease with concerns I had. She is truly a gem. Thank you Lillie Mae.
Thank you so much for your kind words! We’re so glad to hear that Lillie Mae was able to provide you with the information and reassurance you needed during your property viewing. Her approachability and knowledge are truly valuable, and we’re delighted to know she made such a positive impact. We’ll be sure to pass on your thanks to Lillie Mae, and we truly appreciate your feedback. If you have any further questions or need assistance, please don’t hesitate to reach out! Lily and The Gravesend Team
5/5
GoogleI've used a lot of Estate Agents over the last 40 years. 18 moves, so far. RMJ have been the best by far with no one coming close. Right from the start they kept me informed of all developments. Very impressive service indeed. All staff have been lovely. The right balance of efficiency and professionalism. Wish we have them up where we currently live.
Thank you so much for your incredible feedback! We’re truly honored to hear that your experience with Robinson Michael & Jackson has been the best you’ve had over your many moves. It means a great deal to us that we could keep you informed and provide the right balance of efficiency and professionalism throughout the process. We really appreciate your kind words about our team, and we’re thrilled to have made such a positive impression. If there’s anything else we can assist with in the future, please don’t hesitate to reach out. Thank you again for choosing us, and we wish you all the best in your new home! Lily and The Gravesend Team
5/5
GoogleSimon and his team is brilliant. As landlord, after I had a terrible experience with a different agent before, Simon has found a really good tenant for me during a very short period of time. As I'm not around the property, the team has helped a lot to get it ready to put it to the market. The communication is great! A big thank you to the whole team: Simon, Ellie, Ella & Libby!
Thank you so much for your fantastic review! We’re so pleased to hear that Simon and the team were able to turn your experience around and find the perfect tenant for you quickly. We understand how important good communication and support are, especially when you're not nearby, and we're glad we could help make the process as smooth as possible. Thank you for trusting us with your property, and we look forward to continuing to work with you
4/5
GoogleOn the whole the service was good. The occassional dip when key staff were not available but no different to many organisations. I'd use them again.
Hi Graham, Thank you for your feedback! We're glad to hear that overall, you had a positive experience with us, even if there were occasional moments when key staff weren't available. We appreciate your understanding and your confidence in choosing us again in the future.
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The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,574.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
