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Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more

4.9

★★★★★ Excellent

8,208 reviews across 7 offices and 4 platforms

Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

8,001

Reviews on Google

All 7 offices

Facebook logo

4.7 / 5

29

Reviews on Facebook

All 7 offices

Trustpilot logo

177

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 7,995 reviews on Google only. Show every review

5/5

Google

Thank you to Lacey - she was incredibly helpful, proactive and always willing to go above and beyond to keep things moving when we were working in a chain together When we were working towards a target date that the purchasers wanted to move into their new home, Lacey showed real flexibility and commitment to helping achieve this. She worked collaboratively with everyone involved and focused on finding solutions rather than simply her own part of the process. Her teamwork, positive attitude, and willingness to go the extra mile made a real difference and helped us work towards the best outcome for the purchasers.

Eloise · 18 September 2026 · Robinson Michael & Jackson Sittingbourne

Agent replied · 16 September 2026

Thank you so much for taking the time to leave such thoughtful feedback. We’re delighted to hear how helpful and proactive Lacey was throughout the process. Her commitment to working collaboratively, finding solutions, and going the extra mile is exactly what we value, so it’s wonderful to hear that this made a real difference in helping achieve the purchasers’ target date. We’ll be sure to share your lovely comments with Lacey. 😊

5/5

Google

Tilly was fantastic during our viewing. She was friendly, informative and great at answering all of our questions, taking the time to show us everything properly without making us feel rushed. Despite the incredibly heavy rain, she still made the effort to take us outside to show us the garden, parking spaces and other exterior areas in detail. We really appreciated the extra effort and had a very positive experience.

Vinal · 18 September 2026 · Robinson Michael & Jackson Sittingbourne

Agent replied · 8 September 2026

Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with Tilly. She’ll be really pleased to know that her friendly approach, attention to detail and willingness to go the extra mile made such a difference, especially in the heavy rain! We really appreciate you taking the time to share your experience. 😊

5/5

Google

Robinson Michael & Jackson was recommended to me by a friend, and I’m so glad I chose them. Within a couple of days of my house going live on the market, we had five viewings booked, followed by three immediate offers. This was all thanks to the thorough, professional, and dedicated expertise of Tilly, with fantastic support from Sophia and the rest of the team. I have been kept fully informed throughout the entire process and couldn't have wished for a better start to selling my property. Based on my experience so far, I would happily recommend their services to everyone.

Peter · 18 September 2026 · Robinson Michael & Jackson Sittingbourne

Agent replied · 20 August 2026

Thank you for your fantastic review! We are delighted to hear that Tilly, Sophia, and the rest of our estate agency team provided such a dedicated and professional service to get your property sold so quickly. Delivering outstanding communication and securing multiple offers in just a few days is always our goal. We appreciate your recommendation and look forward to continuing to support you through to completion! Many thanks, Robinson Michael & Jackson

5/5

Google

Have had a very positive experience with Robinson Michael & Jackson supporting us to sell our home. The team at Sittingbourne office were very supportive and made the process simple. We are both very happy with our experience. Ryan & Kim

Ryan · 18 September 2026 · Robinson Michael & Jackson Sittingbourne

Agent replied · 8 September 2026

Thank you so much, Ryan & Kim, for your lovely review! We’re delighted to hear that you had such a positive experience selling your home with Robinson Michael & Jackson. The Sittingbourne team will be so pleased to know that their support helped make the process as simple and stress-free as possible. We really appreciate you choosing us and wish you both all the very best for the future! 😊

5/5

Google

As first time buyers we were new to the whole house buying process. From the very beginning Jody has been so supportive, constantly communicating with us and reassuring us throughout the whole process. We have felt supported at every stage …

Erin · 17 September 2026 · Robinson Michael & Jackson Maidstone

Agent replied · 16 September 2026

Congratulations on buying your first home, Erin & Lewis! We know how daunting the process can be, so we're thrilled that Jody was able to guide and support you every step of the way. Thank you for your kind recommendation and best of luck … More

5/5

Google

Lovely inviting experience, and an amazing friendly team.

Rosie · 17 September 2026 · Robinson Michael & Jackson Strood

Agent replied · 21 September 2026

Hi Rosie, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. We look forward to hearing your name mentioned in the future! Kind regards, Team RMJ Strood

5/5

Google

As a first time buyer, it can be a daunting experience purchasing your first home. However, Jody has done an amazing job at providing regular updates on the progress of our sale and making additional efforts to provide updates of where other members of the chain were in regards to their applications.

Johnny · 17 September 2026 · Robinson Michael & Jackson Maidstone

Agent replied · 21 September 2026

Congratulations on buying your first home! We're so pleased Jody provided regular updates and reassurance to keep the process smooth for you. Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales

5/5

Google

Perfect customer service from Jake, very knowledgable and approachable. Answered all of our questions and found out any information that we needed

Grace · 17 September 2026 · Robinson Michael & Jackson Gravesend

5/5

Google

Really helpful, knowledge & friendly

Bonnie · 17 September 2026 · Robinson Michael & Jackson Maidstone

Agent replied · 21 September 2026

Thank you for the review! We're glad to hear our team was helpful, knowledgeable, and friendly. Remember, if you recommend us to anyone and they go on to complete a sale or let … More

5/5

Google

Can’t fault RMJ for all their hard work getting us to our new home . From the start Harry and Kendall with viewing ,and Dallas has gone that extra mile to support us . Would definitely recommend them too anyone wanting to buy or sale . Thank you team .

Graham · 16 September 2026 · Robinson Michael & Jackson Walderslade

Agent replied · 27 September 2026

Thank you for you review and we hope you are settling in well - from Dallas and the team at Robinson,Michael & Jackson

5/5

Google

We have only spoken on the telephone but first impressions of Tilly have been very friendly and helpful

Kathryn · 16 September 2026 · Robinson Michael & Jackson Sittingbourne

Agent replied · 30 September 2026

Thank you, that’s lovely to hear. I’m really pleased that your first impressions of Tilly have been so positive. She has been very friendly and helpful, and I’m sure you’ll get to know her even better as you speak with her more.

5/5

Google

I had a great experience dealing with Ruby. She was polite, friendly, and extremely helpful throughout the process. She was always approachable and made everything feel straightforward and stress-free. I really appreciated her …

Larrax · 16 September 2026 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 17 September 2026

⭐️⭐️ Thank you so much for your lovely feedback! We’re really pleased to hear that Ruby was so friendly, helpful and approachable throughout the process and made everything feel straightforward and stress-free. It’s great to hear you … More

5/5

Google

I had such a positive experience with Robinson and Jackson Rainham and Gillingham estate agents while searching for a new home for with a family with young children. One member of staff in particular James was absolutely fantastic, he was …

Blessing · 16 September 2026 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 17 September 2026

Thank you so much for your fantastic review, Blessing! 😊🏡 We’re delighted to hear about your positive experience with the RMJ Rainham and Gillingham teams. … More

5/5

Google

Erin was so lovely and accommodating on a recent viewing , she ensured all of my questions were answered with professionalism and made me completely comfortable as a whole during the experience , thank you to her

Jasmine · 16 September 2026 · Robinson Michael & Jackson Maidstone

Agent replied · 30 September 2026

Thanks so much for your kind words! It’s great to hear that Erin made your viewing an enjoyable experience and was able to answer all of your questions along the way. … More

5/5

Google

Kiran is a fantastic, who genuinely takes the time to understand her clients’ requirements. She listens carefully to what you’re looking for, ensuring that you don’t waste time viewing properties that don’t meet your needs. Her excellent customer service, professionalism and friendly manner make the whole process so much easier. I would highly recommend Kiran to anyone looking for a dedicated and reliable property advisor!

Sultana · 16 September 2026 · Robinson Michael & Jackson Chatham & Rochester

Agent replied · 26 September 2026

Hi Sultana, thank you so much for this excellent review about our Senior Sales Negotiator, Kiran. We are so pleased you are happy! RMJ Chatham😊 …

5/5

Google

I knew from 2024 that I wanted to put my house on the market, and during that time I spoke to and met with a few different estate agents. Sam Bahia, Branch Manager at Robinson Michael & Jackson, came to visit me and view my house. Out of all the estate agents I met, I built a really good rapport with Sam. As someone who was originally a first-time buyer and didn’t know much about the process, I found Sam to be genuinely patient, approachable and very good at explaining everything to me. I eventually decided to put my house on the market in January 2026. Because of the impression Sam had made during our first meeting, and the fact that he would occasionally check in to see how I was getting on and whether I was ready to start the moving process, I never felt pressured. This was a big reason why I chose Robinson Michael & Jackson. The process of putting my house on the market was very smooth. I was then introduced to Angela, who liaised between myself and my buyer. She was also extremely responsive and professional throughout the process, keeping me informed whenever she had spoken with my buyer or my solicitor. Holly was always very good at notifying me whenever I had a viewing scheduled. I also remember that within around 15 minutes of my house being put on the market, I received an email from Robinson Michael & Jackson, which showed me how proactive the team were from the very beginning. One of the biggest things for me was that I travelled abroad and was out of the UK for five weeks while my house was on the market. During that time, I had viewings taking place and even agreed on a price while I was away. Despite being out of the country, I had complete confidence that Robinson Michael & Jackson would manage the sale without any issues. Everyone I dealt with was amazing when it came to communication. The whole team were professional, responsive and kept me informed throughout what can be a very stressful process. I also had an issue with my purchase, and the communication between Robinson Michael & Jackson and my buyer was excellent. They helped maintain communication and kept things moving, rather than allowing the situation to fall apart. I believe my buyer would say the same, as he didn't simply walk away from the transaction. There really aren't enough words to explain how much stress and pressure Robinson Michael & Jackson have helped ease throughout this process. Selling a house and moving can be incredibly stressful, but having a team I could trust made a huge difference. I would wholeheartedly recommend Robinson Michael & Jackson to anyone looking to sell their home. A special thank you to Sam, Angela, Holly and the whole team for all your hard work, communication, patience and support throughout the process. Thank you so much for everything.

Agnes · 16 September 2026 · Robinson Michael & Jackson Chatham & Rochester

Agent replied · 26 September 2026

Hi Agnes, thank you so much for sharing this brilliant review about the team. We are so pleased you had a great experience!🎉🏡 …

5/5

Google

Professional, friendly, efficient with excellent communication Just wanted to update my review - house sale completed - everyone in the Chatham office have been so helpful, professional, responsive and as I indicated before, we're excellent in their communication with me Will probably leave some names out (my apologies), but a special thanks to Angela, Tia, Holly and Dan - you all made the sale of my property so less stressful and relatively problem free 🙂

Andrew · 16 September 2026 · Robinson Michael & Jackson Chatham & Rochester

Agent replied · 7 May 2026

Hi Andrew, thank you for this brilliant 5 star review! - RMJ Chatham

5/5

Google

First time viewing houses and it was a truly great experience all thanks to Mia Poulter she was very helpful and welcoming and made it infinitely better

Jamie · 15 September 2026 · Robinson Michael & Jackson Gravesend

4/5

Google

Sophia was really friendly and she knew her onions. It was a nice experience .

Candy · 15 September 2026 · Robinson Michael & Jackson Sittingbourne

Agent replied · 16 September 2026

Thank you so much for your lovely feedback! We’re delighted to hear that Sophia was friendly, knowledgeable, and made your experience a positive one. We’ll be sure to pass your kind words on to her. 😊 …

5/5

Google

Our flat had been on the market for around eight months and fallen through twice with another estate agent, so we were delighted with the change of approach from RMJ and the work they did to quickly find us a new buyer and get the sale over the line.

Anthony · 15 September 2026 · Robinson Michael & Jackson Chatham & Rochester

Agent replied · 26 September 2026

Hi Anthony, thank you so much for this brilliant review about the team! We are so pleased you had a great experience with us. It was a pleasure! RMJ Chatham😊 …

5/5

Google

Amazing team in Chatham ….Ruby is a star! Make sure you get your new home from them!

Nim · 14 September 2026 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 September 2026

⭐️⭐️ Thank you so much for your lovely feedback! We’re so pleased to hear you had such a great experience with the Chatham team and that Ruby was a star! We really appreciate the recommendation and will be sure to pass your kind words on to … More

5/5

Google

Ruby was really helpful and efficient. She was able to book me a viewing for a suitable property I am interested in and made the process effortless. Good recommendation!

Sophie · 14 September 2026 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 September 2026

⭐️⭐️ Thank you so much for your lovely feedback! We’re really pleased to hear that Ruby was so helpful and made the process of booking your viewing so easy. We really appreciate the recommendation and will be sure to pass your kind words on … More

5/5

Google

Ruby was extremely professional and provided exceptional service. She was friendly, attentive, and went above and beyond to ensure everything was handled smoothly. I was very impressed with the overall experience and would highly recommend her.

Ordinary · 14 September 2026 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 September 2026

⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear that Ruby provided such a professional and friendly service and went above and beyond to make everything run smoothly. We really appreciate your recommendation and … More

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Awards

The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinson Michael & Jackson is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.

EA Masters by year, 2018 to 2023

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Robinson Michael & Jackson

Which Robinson Michael & Jackson office has the most reviews?

Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.

Where are the Robinson Michael & Jackson offices?

The seven Robinson Michael & Jackson offices, by town:

  • Chatham: 22B Military Road, Chatham, ME4 4JA
  • Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
  • Maidstone: 15a King Street, Maidstone, ME14 1BA
  • Rainham: 17 High Street, Rainham, ME8 7HX
  • Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
  • Strood: 109 High Street, Strood, ME2 4TJ
  • Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?

Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.

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