Trusted Agent profile
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★★★★★
8,209 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,209 reviews on three platforms, rated 4.9 out of 5 overall.
8,003
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
176
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,997 reviews on Google only. Show every review
1/5
GoogleMy experience in Robinson was hilarious because They have very bad service to their client and they are not standing for their words as well as they didn’t answer the call and call back. They are talking like we do this we do that but they do nothing for those who want to letting the property
Good afternoon Mr. Verma, We are disappointed to see your negative review following your recent … More
5/5
GoogleFantastic customer service and professionalism. Very impressed by how responsive and helpful Jody and her colleagues are.
Hi Jonathan, Thank you for your amazing review! ⭐⭐⭐⭐⭐ We’re thrilled to hear that you were impressed with the customer service and professionalism from Jody and the team. We … More
5/5
Googlequick service and very friendly staff and quick response even in weekend they are very active and the staff libby b she is very help full
Hi Usha, Thank you for your fantastic review! ⭐⭐⭐⭐⭐ We're so glad to hear that you … More
5/5
GoogleJody has been very professional and always happy to help
Hi Molly, Thank you for your great review! ⭐⭐⭐⭐⭐ We're so glad to hear that Jody has been … More
5/5
GoogleTilly has been kind, knowledgable and informative when going through the process of buying our house, highly recommend!!
Hi Katrina, Thank you for your wonderful review! ⭐⭐⭐⭐⭐ We're so happy to hear that Tilly was … More
5/5
GoogleSpoke to Tilly over the phone about enquiring about a house. Was more than happy to help and made everything super clear. Big thank you to Tilly!
Hi Cameron, Thank you for your great review! ⭐⭐⭐⭐⭐ We're so glad to hear that Tilly was able … More
5/5
GoogleWe have had a great experience so far with RMJ, We’re looking to make the next jump to our forever home. We have had a few viewings with Tilly who has been more than helpful with finding us the best in the market. We can’t thank her enough for making this a stress free process!
Hi Kirsty, Thank you for your amazing review! ⭐⭐⭐⭐⭐ We’re so happy to hear that Tilly has … More
5/5
GoogleI recently viewed a property with Ellie and she was extremely helpful from start to finish. She was quick with answering our questions and helped us to find other properties that suited what we were looking for. Would definitely recommend to all friends and family!
Thank you for your wonderful review! ⭐⭐⭐⭐⭐ We're so glad to hear that Ellie was helpful and quick to answer all your questions while finding properties that suited your needs. We truly appreciate your recommendation and are happy to have … More
5/5
GoogleI recently registered with Ellie at Robinson, Michael and Jackson and she was incredibly efficient and helpful throughout the entire process. As a first time buyer she made the process easier for us and arranged an appointment with the recommended mortgage adviser to ensure we had the best deal! Highly recommend!
Hi Honey, Thank you so much for your amazing review! ⭐⭐⭐⭐⭐ We're so happy to hear that … More
5/5
GoogleMy partner and I had a wonderful time while Tilly was showing us around the property, she was very friendly and made it a spectacular experience, she was happy to find out any information and was very considerate, all the staff were outstanding !
Hi Jasmine, Thank you for your fantastic review! ⭐⭐⭐⭐⭐ We're so glad to hear that Tilly made … More
5/5
GoogleRecently dealt with Jody, great knowledge, was very informative and gave me good advice on buying my first …
Thank you for your wonderful review! ⭐⭐⭐⭐⭐ We're so happy to hear that Jody was able to provide you with great advice and support as you purchased your first home. We truly appreciate your recommendation and are thrilled you had a positive … More
5/5
GoogleGreat advice and contact from a buyer perspective. Friendly and down to earth advice.
Thank you for your kind feedback! We’re delighted to hear that you found our advice helpful and approachable from a buyer’s perspective. Providing friendly and down-to-earth guidance is important to us, and it’s wonderful to know it made a … More
4/5
GoogleThank you Jody for the hard work and commitment to helping me on both sides, selling and buying, My journey isn’t quite finished yet, but every few days is a step closer thank you Jodie
Thank you for your thoughtful feedback! We’re so glad to hear that Jody’s hard work and dedication have been such a support to you throughout your journey of selling and buying. It’s a pleasure to be part of this exciting process with you, … More
5/5
GoogleExcellent, efficient and friendly team and service. Information is immediate and purposeful from Tj, Danny and their team. Highly recommended for one of the most stressful transactions in the modern world! Many thanks.
Thank you so much for your kind words and recommendation! We're thrilled to hear that you found our team, Tj, Danny, and everyone involved, efficient, friendly, and helpful during such an important transaction. It's always our goal to provide … More
5/5
GoogleI was looking to rent in Maidstone, and came across RJ. Everyone was very welcoming and helpful. Huge shoutout to Ennis who’s very efficient and helpful in booking the viewings, Libby B who is very very friendly and helpful during the …
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that our team at Robinson Michael & Jackson in Maidstone made your renting journey such a positive one. Ennis, Libby B, and Libby W will be delighted to know … More
5/5
GoogleEllie and Jody have been amazing. In fact everyone throughout has. Spoken to a few different people and have all been fantastic. Quick responses, friendly and happy to answer any questions or find out for us!
Thank you so much for your wonderful feedback! We’re thrilled to hear that Ellie, Jody, and the rest of the team made such a positive impact throughout your experience. Providing quick responses, being friendly, and being there to answer … More
5/5
GoogleFound him very professional and sold house in a timely manner.
Hi Denise, Thank you for your great review! ⭐⭐⭐⭐⭐ We’re so glad to hear that you found our … More
5/5
GoogleJust want to thank Tilly for all her help - very knowledgeable and professional- nothing was too much trouble for her, she made our experience so easy and stress free - thank you
Hi Sally, Thank you for your wonderful review! ⭐⭐⭐⭐⭐ We're so happy to hear that Tilly … More
5/5
GoogleQuick and efficient service - Libby was polite and welcoming and made us feel at ease to find the perfect home for our family. Thank you
Hi Lisa, Thank you for your wonderful review! ⭐⭐⭐⭐⭐ We’re so glad to hear that Libby made … More
5/5
GoogleVery happy to recommend Robison Michael and Jackson Maidstone. Working with Jody was stress free with great communication, timely updates and a no nonsense approach. Many thanks for all your help.
Hi Simon, Thank you for your fantastic review! ⭐⭐⭐⭐⭐ We're so glad to hear that working … More
5/5
GoogleEllie was super friendly when we viewed a property with her. She was very genuine and professional.
Hi Sophie, Thank you for your great review! ⭐⭐⭐⭐⭐ We’re so glad to hear that Ellie made … More
5/5
GoogleJody Collins has been dealing with our purchase of a property. She has been very patient through tough problems with our own sale and has kept the seller of the property we wish to buy on side and willing to wait even though the issues we have are still ongoing. Hopefully soon to be resolved.
Hi Kevin, Thank you for your wonderful review! ⭐⭐⭐⭐⭐ We’re so glad to hear that Jody has … More
5/5
GoogleThe best agency to work with when you want to rent. It was easy and get informed of everything. I'm 100% certified with Robison Michael & Jackson.
Hi Ruthy, Thank you for your amazing review! ⭐⭐⭐⭐⭐ We’re so happy to hear that your … More
5/5
GoogleJody very helpful
Hi Fraser, Thank you for your great review! ⭐⭐⭐⭐⭐ We're so glad to hear that Jody was … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,574.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
