Trusted Agent profile
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★★★★★
8,209 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,209 reviews on three platforms, rated 4.9 out of 5 overall.
8,003
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
176
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,997 reviews on Google only. Show every review
5/5
GoogleLille-mae chantry was very polite and helped me greatly. Amazing services
Thankyou for sharing your viewing feedback, we will pass your comments to Lillie-Mae as she is definitely deserving of the recognition.
5/5
GoogleWe used RMJ for our mums house sale in Chilton Drive, Higham. From everyone in the office keeping us updated with regard to viewings to it being under offer, I really couldn’t fault them for their helpfulness. As the sale progressed Jo …
Thank you so much for your kind words! We’re delighted to hear that Jo and our team were able to support you throughout your mum’s sale and keep you well informed, especially given the challenges of the process. Jo will be thrilled to hear your feedback, we really appreciate you taking the time to share it!
5/5
GoogleThe guys at RM&J made the process of buying so nice & easy! They took care of everything from start to finish and communication was next to none. Will definitely purchase through this estate agent again! Special thanks to Reece for looking after us.
Thank you so much for your wonderful feedback!
5/5
GoogleRating only, no written review.
Thankyou for sharing your experience, we are glad we were able to assist.
5/5
GoogleGood communication with all staff from booking viewing to date. No question is to small and they go the extra mile
Thank you for your kind words! We’re delighted to hear that our team provided clear communication from start to finish and went the extra mile to assist you. Your feedback is greatly appreciated, and we’ll be sure to share it with the team.
5/5
GoogleGood
Thankyou for your positive review, we appreciate your feedback.
5/5
GoogleGreat communication throughout the house purchase. Timely updates, and answers provided for any and all questions by Jo and the team.
Thank you for your kind feedback! We’re delighted to hear that Jo and the team provided clear communication and timely updates throughout your house purchase. We’ll be sure to share your comments with them, they’ll be thrilled!
5/5
GoogleExcellent service, Tammy has been amazing with communicating throughout and is very accommodating in answering any questions
Thank you for your kind feedback! We’re delighted to hear that Tammy provided excellent communication and was able to answer all your questions. We’ll be sure to pass on your kind words, she’ll be thrilled!
5/5
GoogleRating only, no written review.
Thankyou for your positive review, we appreciate the feedback :)
5/5
Googlespoke to them 2 weeks ago. In this time it has been put on the market, had multiple viewings and let agreed today. From the live launch to let agreed, 1 week. Fantastic, honest and efficient service. What more can you ask for
5/5
GoogleFantastic experience working with the team and would highly recommend their services. Great level of service and Estate Agents
Thank you for your fantastic feedback! We’re delighted to hear that you had a great experience with our team and appreciate your recommendation.
5/5
GoogleThe sales progressor team (especially Jo) were amazing at RMJ in moving our house purchase along, kept us well informed at all stages and we would highly recommend them!
Thank you so much for your wonderful feedback! We’re delighted to hear that Jo and our sales progressor team helped make your purchase a smooth experience and kept you well informed throughout. Your recommendation means a lot to us, and we’ll be sure to share your kind words with the team.
5/5
GoogleJo and Tammy were very supportive throughout the entire process. They kept us informed and chased the other party whenever necessary. 13 weeks from viewing to exchange. Couldn’t have done it without them!
Thanks so much for sharing this! I’m really pleased to hear Tammy was able to make the process easier for you. Being responsive, supportive, and offering helpful recommendations is exactly what we aim for, so it’s great to see that … More
5/5
GoogleWe was shown around by the lovely maddi she was very helpful in answering all our questions and telling us about the house etc nothing was too much trouble thank you ☺️
Thank you so much for your lovely feedback ☺️ We’re delighted to hear that Maddi was so helpful and made your viewing experience such a positive one. We’ll be sure to pass on your kind words to her, she’ll be really pleased to know her efforts were appreciated.
5/5
GoogleMia was fantastic with helping me through my buying process, would highly recommend 🌟 …
Thank you for your kind words and recommendation 🌟 We’re so pleased to hear that Mia was fantastic in supporting you through your buying process, we’ll be sure to share your feedback with her! …
5/5
GoogleOur experience with Maddi at Robinson Micheal and Jackson Gravesend was fantastic. She was very prompt and extremely informative when we asked questions regarding the property and she gave us space and time to look around the the property which allowed us to not feel too pressured whilst looking, Would definitely recommend 👌Thank you 😊 …
Thank you so much for your wonderful feedback. We’re delighted to hear that Maddi made your viewing experience such a positive one, giving you the time and space you needed while also being on hand to answer your questions. We’ll be sure to pass on your kind words to her, she’ll be thrilled to know she made such a difference.
5/5
GoogleHad a viewing with Maddie, very welcoming and showed us all the property and garden. Very helpful when we asked questions.
Thank you for your kind feedback. We’re delighted to hear that Maddi made you feel welcome and was able to answer your questions during the viewing. We’ll be sure to share your comments with her.
5/5
GoogleThankyou Maddi for showing us around the bungalow on Thursday. You were on hand to answer our questions about the conservatory & the outbuildings. We were impressed with your friendly manner and your knowledge of the property & it's layout. …
Dear Mr & Mrs Jones, Thank you very much for your kind feedback regarding your recent viewing. I am … More
5/5
GoogleSpoke to Maddie who was vey efficient and helpful
Thankyou for sharing your positive experience, we truly appreciate the review.
5/5
GoogleROBINSON MICHALE&Jackson Staff member Mia poulter we was completely impressed with their professionalism and customer service she turned out to be the sweetest person I’ve ever met.She answered all our questions. we had a great experience using her services.
Thank you so much for your kind words about your recent experience with Robinson Michael & Jackson. We are delighted to hear that Mia provided you with such a positive and professional service. … More
4/5
GooglePrompt service & great communication. Majority of work undertaken was completed online - this saved from any potential hassle. Special thanks for libby Welch who was our (me & partners) main point of contact. Thank you!
1/5
GoogleI had a very disappointing experience with Robinson Michael & Jackson. They were rude, misleading, and at times dishonest. Their approach was tactless and dismissive, leaving me feeling insulted rather than valued as a client. They did not …
Dear Mr Wickens, Thank you for taking the time to share your feedback regarding your recent … More
5/5
GoogleMia showed us around a property in Wellington Street on Saturday and she was very courteous and knowledgeable. Was impressed.
5/5
GoogleGreat. Mia was Very polite and helpful with required information
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,574.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
