5/5
GoogleVery prompt and friendly response
Agent replied · 8 October 2026
Thank you so much for the 5 stars! It was a pleasure working with you., Lily, RM&J
Trusted Agent profile
Verified
Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,209 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,209 reviews on three platforms, rated 4.9 out of 5 overall.
8,003
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
176
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,959 reviews · 1,958 on Google (4.9)277 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,574 reviews · 1,564 on Google (4.9)86 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)81 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,136 reviews · 960 on Google (4.9)49 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)143 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL801 reviews · 800 on Google (4.9)23 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP590 reviews · 589 on Google (4.9)42 in the last 90 days
Reviews on Google
Showing 7,997 reviews on Google only. Show every review
Google5/5
GoogleIt was a pleasure doing business with RM&J. We used them 22 years ago and we were so pleased with the service we received it was a no brainer in using them again. Special mentions for Jo, Nicola, Lily, Mia and Tammy. All kept me informed …
Agent replied · 8 October 2026
Thank you so much for your lovely message, it truly means the world to us! It was an absolute pleasure working with you again after all these years, and I’m so glad we could make the process as smooth and stress-free as possible for you. … More
5/5
GoogleRMJ have been so helpful and professional throughout this whole process. Every single person I have dealt with has been polite and friendly. Lily May showed us the property and she was a lovely friendly lady. Andy has spoken to us on the …
4/5
GoogleEverybody was really helpful including Jack who came out to value and photograph my property and Lily who despite me later taking the property off the market, was lovely in providing practical help and advice for me going forward. Thank you
Agent replied · 8 October 2026
Thank you for your kind words! We’re so pleased to hear that we were able to provide helpful advice and support, even though you decided to take the property off the market. We really appreciate your feedback!
5/5
GoogleSuch amazing customer service, helpful and made us feel so comfortable with the property we are now going to rent, paperwork was done and explained to us, on the end of the phone for any questions we had. Highly recommend from us
Agent replied · 8 October 2026
Thank you so much for your kind review Debra, this has made our day! We are glad you are finding the service helpful, good to hear! We look forward to moving you into your lovely new home! :) - The Lettings Team
5/5
GoogleExcellent service from Gravesend Branch, polite and courteous, able to answer any questions you have and nothing too much trouble! Highly recommend!
Agent replied · 8 October 2026
Thank you so much for your lovely review Emma! It's lovely working with you and we look forward to moving you into your lovely home! :) - The Lettings Team
5/5
GoogleTammy at RMJ has been an amazing help! Very professional, kind and caring and actually listens to what your wants and needs are. I would highly recommend anyone to give her a call if you’re looking for a new home.
Agent replied · 8 October 2026
Thank you for your wonderful feedback! We’re thrilled to hear that Tammy provided such professional and attentive support. We’ll be sure to pass on your kind words, and we really appreciate your recommendation!
5/5
GoogleI recently had the pleasure of working with Ellie and her team to find tenants for my two-bedroom flat, and I can't recommend them highly enough! From start to finish, the process was seamless and stress-free. Ellie's professionalism and …
5/5
GoogleI have had the pleasure of dealing with both Andy from sales and Simon from lettings. They were both very helpful, and easy to talk to advising me of my options, and answering the countless questions i had all with no pressure at all. Going …
Agent replied · 8 October 2026
Thank you for such a thoughtful review! We're so pleased to hear that both Andy and Simon made the process smooth and pressure-free for you, that’s exactly the kind of experience we aim to provide. … More
5/5
GoogleI have nothing but positive things to say about my experience with Robinson Michael & Jackson. They have been superb with keeping in contact throughout, and are a pleasure to talk to. Mia has especially been great with keeping me informed and reassuring me along my house buying journey.
Agent replied · 8 October 2026
Thank you so much for your kind words! We’re delighted to hear that your experience with Robinson Michael & Jackson has been positive, and we’ll be sure to pass on your thanks to Mia for her support throughout your house buying journey.
5/5
GoogleMia is very helpful, and give me a lot of information I need , thank you.
Agent replied · 8 October 2026
Thank you for your kind feedback! We’re delighted to hear that Mia was able to provide the information you needed and was helpful throughout. We’ll be sure to pass on your thanks!
5/5
GoogleRating only, no written review.
Agent replied · 8 October 2026
Thankyou for sharing your positive experience, I am glad that we have been able to assist.
5/5
GoogleSo far my dealings have been dealt with promptly and efficiently. With 5 viewings booked in the first week. Tammy Dixon has been very good at keeping me updated.
Agent replied · 8 October 2026
Thank you for your feedback! We’re thrilled to hear that your experience has been prompt and efficient, and that Tammy has kept you well updated throughout. We’ll be sure to pass on your kind words!
4/5
GoogleWas met by RMJ Representative. Who gave adequate and informative information. Property wasn't suitable as parking was awkward. And had no White goods at all....
5/5
GoogleMaddie was lovely, good communication and offering ongoing support during our house search
Agent replied · 8 October 2026
Thank you for your kind words! We’re delighted to hear that Maddie provided excellent communication and ongoing support during your house search. We’ll be sure to pass on your feedback!
5/5
GoogleGreat host ! Very helpful ! Answered all our questions ! Lovely to deal with.
Agent replied · 8 October 2026
Thank you for your kind feedback! We’re delighted to hear that you found our team helpful and enjoyable to deal with. We’ll be sure to pass your comments on!
5/5
GoogleWe've been working with Jack Hallam in the search for our forever home. Great customer service, thank you!
Agent replied · 8 October 2026
Thank you for your kind words! We’re thrilled to hear that Jack has provided great customer service during your search for your forever home. We’ll be sure to pass on your thanks!
5/5
GoogleJack Hallam was professional and friendly. He answered all of our questions .
Agent replied · 8 October 2026
Thank you for your feedback! We’re delighted to hear that Jack was professional, friendly, and able to answer all your questions. We’ll be sure to pass on your kind words!
5/5
GoogleMia was very knowledgeable and helpful.
Agent replied · 8 October 2026
Thank you for your feedback! We’re delighted to hear that Mia was able to provide knowledgeable and helpful support. We’ll be sure to pass your comments on to her!
5/5
Googlei have recently sold a house through RMJ i can honestly say the service i have recieved has been outstanding from all staff. I have been kept fully updated and been given advice when it has been needed. special shout out to Jo Rossiter who has been brilliant thanks to Jo and all the staff for their care and hard work
Agent replied · 8 October 2026
Thank you so much for your kind words! We’re delighted to hear that Jo and the team provided outstanding service and kept you fully updated throughout your sale. We’ll be sure to pass on your special shout-out to Jo, she’ll be thrilled!
5/5
GoogleGreat service from start to finish, extremely helpful. This is not the first time I have dealt with then hence I went back again. Highly recommended. Kept me informed and chased as required in the chain every step.
Agent replied · 8 October 2026
Thank you so much for your kind feedback! We’re delighted to hear that you had another great experience with our team and appreciate your continued trust in us. Your recommendation means a lot, and we’ll be sure to pass your comments on to everyone involved.
5/5
GoogleAndy was very helpful, patient, and had great communication keeping us up to date throughout the process.
Agent replied · 8 October 2026
Thank you for your kind feedback! We’re thrilled to hear that Andy provided helpful, patient support and kept you updated throughout the process. We’ll be sure to pass your comments on to him, they’ll be much appreciated!
5/5
GoogleEasy to work with and kept me informed every week on progress
Agent replied · 8 October 2026
Thank you for your kind feedback! We’re delighted to hear that our team made the process easy and kept you well informed throughout. Your comments are greatly appreciated, and we’ll be sure to pass them on to the team.
1/5
GoogleSave your time
Agent replied · 8 October 2026
We’re sorry to hear about your experience and would like to understand more about what went wrong. Your feedback is important to us, and we’d appreciate the opportunity to address your concerns. Please feel free to contact us directly on … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,574.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
