Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleShockingly disappointing service from RSK. I’ve worked with agents all over London and have never encountered such a dishonest and unprofessional attitude towards selling properties. Beware.
Rosie · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Rosie, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at molliedelahaye@customerrelationsteam.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Mollie De-la-haye Customer Relations Team
★★★★★ 5/5
GoogleRecently purchased a property through Marc Thorn at RSK absolute pleasure to work with and what a smooth transaction. Highly recommended.
Claire · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Claire, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleI met Priyesh Thakarshi at the property in Acton. He is very profissional and was able to provide me with every bit of detail about the house and about the whole process. I can definitely recommend Priyesh and RSK Acton.
Bruno · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Bruno, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleDealt with Marc who was extremely helpful, diligent and professional. The whole sales team were courteous and informative and dealt with my enquiries quickly. Would definitely recommend.
David · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear David, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleComfort was very helpful and had a very delightful aura when I was considering my options for renting my first flat on my own. I couldn't have had a better letting agent!
Tolu · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Tolu, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleRSK are highly professional. They helped me with all my questions. They always responded very quickly to all my queries and kept me well informed about the progress during all stages of the letting process. They have very friendly and professional staff. I strongly recommend the team at RSK.
Jordan · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Jordan, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleGreat advice and help provided on my viewing. I have dealt with many Estate Agents however this is the only one in which I have received great service as most are very target driven. I would like to thank Habib for his assistance as he was very genuine and honest with the information provided, Thanks
Victor · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Victor, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GooglePriyesh from the team scheduled viewings for us this week at some very impressive properties.
We work late evenings and Priyesh actually made the extra effort to return to the office late and show us a newly available property within our criteria.
Highly recommended - thanks team.
Emmet · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Emmet, Having read your review, we would like thank you for your feedback about our Acton Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleBest branch in town, always punctual and efficient. Had couples times things to be replaced and they were quicker than thunder, as gentle as rain. Mrika Niccoli is the best manager you can have, she is an asset for the company and for the customers.
Pasqualino · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Pasqualino, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleI cannot fault this office whatsoever. I quickly came in to register for upcoming properties for sale and all of the staff I encountered were fantastic! My queries were dealt with quickly and professionally. I look forward to continuing this process with Robertson Smith and Kempson in Acton.
Nicola · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Nicola, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleJack and Nick were very professional and helpful throughout our purchase. The whole process felt much easier with great communication from their side. Overall a pleasant experience and would definitely recommend! Many thanks
Corona · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Corona, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleI've been renting from Rsk Acton for 6 months now and I couldn't be happier! The whole team has been very helpful and especially the allocated property manager, Mrika Nikolli, has been such a star and a life saver. She's been absolutely amazing, helping us fix every issue that came up and answering all our questions. Moving to a new place is already a stressful process, so it's been such a relief to know we can safely rely on Mrika. She's been so attentive and responsive and solved quickly every problem we've encountered. Very highly recommended! Thank you Mrika!
Panos · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Panos, We are delighted to read that our Acton Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleI recently rented a flat through RSK. Overall my experience with RSK was very good. Special shout out to Priyesh who is a very nice person and a thorough professional. Priyesh understood my need and recommended a flat which would suit me and truly I loved it. I believe his strength is in his paying attention to details and working on building a close relationship with the customer. It was always easy reaching out to Priyesh and he helped clarify all my doubts/questions about the property. He helped me secure a great deal on the property and for this he worked really hard. I am very pleased working with RSK and especially Priyesh and I wish best of luck to both.
Haroon · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Haroon, We are delighted to read that our Acton Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleI just want to say a huge thankyou to Comfort for her help with trying to find me a home.
I was apprehensive at first and starting and with our family getting larger the pressure of finding an appropriate home was on the forefront of my mind however comfort helped to alleviate my worries and stresses.
Although we did not end up taking the property she had showed us, my wife and I were very impressed with her customer service.
Will definitely be referring RSK to my friends.
Kind regards
Chris K
Chris · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Chris, We are delighted to read that our Acton Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleI have used RSK Acton for valuing and letting my property. From the initial meetings and discussions with the RSK agents, I could get a clear sense of trust and feeling that the specific agent knew the local market well. It was the first time I was going through the process of letting a property and I found RSK's approach extremely helpful, stress free and honest. One of the main values of RSK is that they will put customer relation first and they will always aim to find the best quality tenant. I would unreservedly recommend and use again myself.
Priyesh was very friendly and professional throughout the process. He provided an accurate valuation of the property (much more accurate than other local agents), and he was very transparent and informative about all arranged viewings and offers.
Robert was always honest with his advice at different stages of the letting process. Always reachable when required and very approachable.
Constantinos · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Constantinos, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleI have recently found my new home with RSK Acton and I am really happy with the service they have provided. Comfort has been amazing dealing with the landlord and helping me out with all the forms to fill, she kept us updated and helped us in many other ways!
Couldn’t be happier!!!
Thanks!!
Marta · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Marta, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleI have rented my flat via Robertson Smith And Kempson in Acton and I must say the team in the office are excellent and full of energy! The moment i called the office i felt i was given honest advise on letting my property. The entire process was extremely smooth with regular updates from viewings and potential people for my house, from agreeing the offer it took only five days to having my new tenants move in. Highly recommend to anybody who is looking to let their property out in the area. Thanks guys!
Mari · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Mario, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleI've been using Rsk Acton for the past year and my experience has been positive. After the contract as been signed I've been allocated as a property manager Mrs Kim Mellor and she has been an absolute star in helping me with every problem I had in the flat.
She has a very attentive and customer focused personality that left me pleased to have chosen this agency among many others. I would definitely recommend this letting agency.
Alberto · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Alberto, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleHighly exceptional service from Comfort & Kavvie. I was really impressed by the level of professionalism as well as their knowledge within the property industry. I was comfortable in knowing that my best interests were taking into consideration. The service I received was beyond my expectations. Being someone that's weary about estate agents I will gladly recommend their services to all. Thank you again guys.
Ayisa · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Aisha, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleI found the whole experience from start to finish a positive one. What impressed me was the friendliness, honesty, knowledge and good advice that I received from all the staff. Communication was very good with quick response times to questions and any concerns I had. Compared with other agents I approached they were realistic in terms of what I might expect to achieve and introduced appropriate potential buyers. It was clear to me that they knew the local market very well in terms of putting the right properties with the right buyers. Would have no hesitation in recommending them to other sellers.
Dave · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Dave, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleLast month, we were looking for a one bedroom apartment with my boyfriend but we first struggled to find a nice flat with a reasonable price. We booked a visit with Comfort Osobu and everything changed! Not only we liked the flat, but Comfort has managed to made things easier for renting the flat! So we are really grateful to her for that! We just moved this week and, for now, we are happy to rent with this agency! Well done!
Alienor · 16 June 2018 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Alienor, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
YellJames
I had a wonderful experience as a first time buyer James of RSK was so clear in his explanation of what to expect in the highs and lows of the property market such a gentle mannered man. I’m now settled in to my new home and would highly recommend James to guide anyone through the process of the property market
ConnieL-4 · 11 October 2017 · Robertson Smith and Kempson London (69 Greenford Avenue)
★★★★★ 5/5
GoogleStefan was pleasant to deal with keeping us informed throughout the process of our purchase. I wouldn't hesitate in using RSK again or recommending them to family and friends.
Lee · 25 August 2017 · Robertson Smith and Kempson London (69 Greenford Avenue)
★★★★★ 5/5
GoogleAs I'm sure you already know, Stefan is a consummate professional with a great eye for detail and thorough work ethic, planning and executing all that is thrown at him in a calm and deliberate manner.
We have found him to go above and beyond in all circumstances with due diligence for both us as the client and keeping the company's reputation in high regard. As you will also know, this sale has been particularly long and protracted and especially complex considering the sitting tenant.
He has been go-between and mediator handling us, the tenant, our neighbour, the council, the buyer, both legal teams plus the bailiffs and another solicitor thrown into the mix.
He is level headed and accommodating to the needs of all concerned and if you were considering expansion of your business, I'm sure he is more than capable of running his own office for yourselves.
We wish him the best of luck in his career and I'm sure he is a rising star in your industry.
Best regards,
Simon and Barbra Robinson.
Simon · 25 August 2017 · Robertson Smith and Kempson London (69 Greenford Avenue)
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