Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

★★★★★ Excellent

2,353 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,189

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

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Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 2,184 reviews on Google only. Show every review

5/5

Google

Rating only, no written review.

Cath · 25 August 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 23 August 2024

Dear Catherine, Thank you for taking the time to post a rating in regards to your experience with our Ealing office. We welcome all feedback and I would like to take this opportunity to wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

Rating only, no written review.

Quazi · 25 August 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 23 August 2024

Dear Najma, thank you for taking the time to submit your five star review. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

My partner and I had been looking for weeks for a flat to rent until we met Han. He really listened to our needs and narrowed the property search to what we were exactly looking for.After one evening of viewing we found our amazing place. Han not only patiently helped us find this place , he went the extra mile to help us find and move a sofa using his own car! this really made us feel special and cared for. Thank you RSK, specially Han and the amazing team in Ealing.

Remale · 25 August 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 23 August 2024

Dear Remale, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

We are really happy with the service provided by RSK team. The sales team helped us to get the perfect home to rent when we were completely to the location. They rightly understood our needs and the flat was absolutely fine when we checked in. My property manager Kim Mellor is a wonderful person. She guided me with the issues through out our entire stay in the property and also resolved them as soon as we addressed to her. Even the final checkout process was smooth and clear.From my personal view, I would suggest RSK for anyone for the words trust, perfection and a quick turn around response from any member of the team who ever you approach.

Divyasudha · 25 August 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Divyasudha, Thank you for taking the time to write a review about the great service you received from our Ealing Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

All the team is friendly and very professional. Particularly Kim, the senior property manager, that looked after us and all our needs month after month always at the top of the expectation.

Carlotta · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Carlotta, We appreciate you taking the time to submit your review regarding the service you received from our Ealing Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team

5/5

Google

Great experience with professional and friendly staff. Altin found us properties that satisfied all ours requests. Really helpful, always ready to give us support and advise. We really recommend them.

G · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Gabriella, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Thanks to the team of Keiley, Kelly and Kris for efficient sale of our property. In a highly competitive market, this friendly team deliver sales through quality service. Thanks all - highly recommend

George · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear George, We appreciate you taking the time to submit your review regarding the service you received from our RSK Ealing Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Bonzanka and Victor ... As long term customers of RSK of Acton; we can recommend them as professional, efficient and the best in the area. Don't hesitate to pick up the phone and give them call.

Luke · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

4/5

Google

Long standing customers of this well know and established estate agent in West London. The staff are always polite and helpful, listening to their clients requirements and helping to achieve them

DEIRDRE · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Deirdre, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Efficiency and regular communication helped me move into my property as soon as possible. Krishan and kerry were both very professional and helpful especially as a first time buyer.

Craig · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Craig, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Mollie De-la-haye Customer Relations Team

5/5

Google

Really great range of properties! Han showed us exactly what he thought we would like and we picked a place after just 1 evening of viewings! He was also so professional and very helpful in answering all our questions. Looking forward to moving into our new place thanks to RSK :)

Steffi · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Steffi, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

My family and I needed to rent a place within a week and Han made it happen even sooner than that for us. He found our perfect home on the first day and had us moved in by day 6! The place ticked all of our boxes and we love it! I can’t explain how well Han listened to what we wanted, was extremely polite, professional and helpful at all times and made the whole process and transition extremely easy and smooth for my family and I. By the end of the week even my kids were giving him hi 5’s! Thank you so very much Han! I never imagined anyone could make a process like this happen so fast and be so stress free! And most of all we love our new home :) thank you!

Maysam · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Maysam, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

Have used Rsk twice and twice they have done a brilliant job. Excellent advice on all aspects, Over 30 viewings within a week using their huge database, 5 good offers and lots of support all the way through to completion. Whole team very experienced.

Michael · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Michael, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

4/5

Google

One of the better Estate Agent experiences I've had in London. They weren't too pushy, though they did insist on showing us some dud properties. The in-office staff were professional and calm (i.e. not pushy. I can't overstate how important/unusual this is!). In the office we primarily dealt with Anish Patel who was great and very communicative.

Rahul · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Rahul, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Han looked after us really well and made the whole process run really smoothly. He was responsive and efficient, answering all our queries effectively. It felt like Han genuinely cared about us finding the right place for us to live in which I haven’t always found with other lettings agencies. Thanks Han!

Tom · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Tom, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

I recently bought my first property. Jack Dann was my estate agent. Couldn’t have asked for better. Answered every single question well, was very communicative. I also had the worlds worst convenycor, despite what was a stressful situation jack stayed incredibly professional. I had a fantastic experience with RSK. Jack is someone I would buy from time and time again. Also when it comes to selling, i wouldn’t even consider another estate agent. Thanks for everything.

Amy · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Amy, Thank you for taking the time to write a review about the great service you received from our Ealing Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

I like to thank to Han Orkoz from Ealing branch for the service he provided during our property search. He is very professional at his work and has a friendly personality. He identified the property we need and delivered us the one which matches that needs. I was very impressed with his quick returns to my enquiries too. Best regards.

CKose · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Cevdet, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Simply excellent! From the moment my daughter and I walked in there was just a good positive friendly vibe about the office. We were dealt with by Altin who listened to want we required and the same afternoon produced exactly what we were looking for.Procedures were comprehensively explained and in our case we had a few "out of the box" anomalies but were then assisted by Will. All paperwork etc was completed in less than a week. The follow up (having moved in) has been equally excellent with great attention to detail on correct paperwork and inventory. This type of performance can only come from good management and correct staff recruitment. We thank Altin and Will for this, well done. Highly recommended.

Nigel · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Nigel, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

The staff of RSK Estate agent are wonderful, receptive and well result oriented particularly Mr Han, this guy has done wonderfully well in solving our big challenge in securing rented accommodation in London. Myself and the family are grateful to him. I recommend RSK to anyone looking for rented accommodation in UK.

SS · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Ibrahim, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

The Ealing team at RSK helped us find a rental property, negotiate the price and helped us with all the little extras. We were in a mad rush to move in; the whole process was completed and we had keys within two weeks. Altin and Will were very professional, personable and helpful. I would not hesitate to recommend this Ealing RSK team and would be happy to enlist their services again in the future if I need an estate agent. Thank you!

S · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear S Hussain, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Had a great experience buying a property with the support of Krishan and Kealey at RSK Ealing. Both were always very responsive and professional throughout the whole process. RSK provides valuable advice and guidance to ensure that our bid was well received and supported us through the negotiation process. Would thoroughly recommend

Michael · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Michael, Having read your review, we would like thank you for your feedback about our Ealing Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team

4/5

Google

My experiences with RSK have been up/down - initially we found a property with them but there was some form of miscommunication and they failed to inform us of a fee that our landlord wanted to charge from our deposit - we only found out once the contract was signed ! However - I must emphasise that throughout, Han Orkoz was, and remains to date, one of the best estate agents I have come across. He genuinely takes a lot of effort, time and understanding to find a property that suits your needs. He negotiated a deal which attempted to make amends for the initial error made by RSK, and even though second time round we didn’t find a property to suit, he was professional throughout and very easy to get on with RSK are a friendly bunch, and have good potential - just sometimes lack attention to detail (in our case anyway). Han, however, I can recommend wholeheartedly because of his sheer work ethic and very friendly personality .

Mani · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Manny, Having read your review, we would like thank you for your feedback about our Ealing Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

As a Landlord I have been using RSK to market my rental properties for over 10 years now and while staff have changed it remains a friendly, professional service. They are always happy to go that little extra mile helping out with small things outside of their remit as demonstrared by Han recently when I needed someone to pop over and sort something out for me.

Jennifer · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Jennifer, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

We have had Kim Mellor managing our house for the past two years and we have been most impressed with the pleasant efficient way she has dealt with all the problems that have arisen. We have had two years of peace of mind knowing our house was being looked after by Kim and any thing that needed doing would be done quickly with Kim updating us regularly. Would recommend Kim very highly as a manager for a rented property we would definitely use her again

Keith · 18 June 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Ball, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

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Tell us what you need and up to 3 trusted local agents will be in touch.

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