Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

★★★★★ Excellent

2,353 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,189

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

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Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 2,184 reviews on Google only. Show every review

5/5

Google

Excellent service given by this branch will definitely use again

Gagandeep · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Gagandeep, I am writing to say thank you for your kind comments about the service you received from our Hanwell Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

I purchased a property from rsk and found them to be extremely professional and easy to deal with. Stefan and James made it a simple process every step of the way. Thank you guys!!

Sonal · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Sonal, Thank you for your review regarding your experience with our Hanwell Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

The team at RSK were extremely knowledgeable, professional and informative throughout the whole process. Paul, Gurvinder, James and Stefan were always there to help and nothing was too much trouble for them. I would use again and definitely recommend to anyone buying or selling in the W7 area!!! Thank you for your help!!!!!!!!!!

Manveer · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Manveer, Thank you very much for your great review regarding our Hanwell Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

I had a very pleasant experience with RSK thanks to Jonathan, a very attentive, hard working, knowledgable and honest estate agent. I would certainly reccomend going to him of you are looking to buy in the Hanwell area!

Joe · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Joe, We are delighted to read that our Hanwell Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

I bought my first home from RSK Hanwell and received EXCELLENT service from Jonathan, who always gives me honest opinions which isn’t easy to find from Estateagent. I wouldn’t hesitate to recommend RSK Hanwell to anyone.

Suna · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Suna, I am writing to say thank you for your kind comments about the service you received from our Hanwell Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

Super efficient service offered with RSK. Staff were extremely professional and dedicated. If you need advice, speak to Jonathan - he had a great knowledge of the area, very hard working and responsive to calls and emails organising viewings to a range of great properties at flexible times. Thanks for all your help! I would highly recommend using these agents.

Sinéad · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Sinéad, Thank you very much for your great review regarding our Hanwell Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

Very professional and honest service here. I purchased a property with them in August and it was pain free with lots of good advice and support. I particularly like their policy that once an offer is accepted the property is off the market until your mortgage comes through. No gazumping here!!

Shomo · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Daniel, Thank you very much for your great review regarding our Hanwell Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

When asked RSK to sell our property, the staff were brilliant from the word GO!! We were constantly kept up to date with proceedings and as we are located quite a distance away from the sale property, it was never too much to ask if we needed RSK to pop round to the property to look at something or sort something out. I can highly recommend RSK for dealing with the sale of your property. Thanks to all the staff at RSK for their hard work and quick turnaround of the sale of our property.

Wayne · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Wayne, Thank you for taking the time to write a review about the great service you received from our Hanwell Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

We received an excellent and highly professional service from the Hanwell office of RSK when we sold through them recently. Many thanks in particular to James for his expert negotiation skills! We would definitely use RSK again and recommend them highly.

Jenny · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Jenny, Thank you very much for your great review regarding our Hanwell Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Paul, James, Stefan and Gurvinder were great at helping us sell our house. Their pro active approach, customer care and advice were first class. They were superb and kept us in the loop at all time. Will definitely use them again, thanks.

May · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear May, I am writing to say thank you for your kind comments about the service you received from our Hanwell Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

We recently bought a flat through RSK Hanwell and really appreciated the no pressure, relaxed attitude to the purchase that James brought - it contrasted starkly against some of the more pressurized sales pitches we experienced elsewhere. James was available throughout the purchase when we needed him and everything went extremely smoothly. Would recommend.

Richard · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Richard, We are delighted to read that our Hanwell Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

I first encountered RSK 25 years when I bought my first flat and have returned to them over the years for other sales and purchases. I have just bought a house through James at RSK and really appreciated his care, surefooted guidance and attention to detail. Nothing was too much trouble and the rest of the team were really helpful too. My grateful thanks.

Elaine · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Elaine, Thank you for your review regarding your experience with our Hanwell Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Five years ago we bought a flat in Hanwell through RSK and Paul and his team left a very positive impression on us, more so than other agents in the area. Despite our small budget they actually listened to us, showed great patience and worked very hard in finding us a property. It was a no brainer therefore for us to go back to them 5 years later when we decided to sell the same flat. From our initial meeting with Paul we knew we were in safe hands; friendly, professional, knowledgeable, trustworthy, organised and delivering excellent customer service. From their considerate approach to arranging viewings, their feedback and regular communication during the process and also the support and advice from offer to completion the service was superb. It’s also worth mentioning that we were looking to buy within the area and they showed just as much energy and commitment to finding us a house as they did trying to sell our flat. The entire team at the Hanwell office; Stefan in particular (always smiling with the patience of a saint) but also James, Gurvinder and Sara, all of whom where a pleasure to deal with. RSK Hanwell is an outstanding local estate agency run by a friendly and dedicated team of professionals who thoroughly deserve their 5 star reviews.

Yan · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Yan, I am writing to say thank you for your kind comments about the service you received from our Hanwell Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

We sold our flat through RSK and had a fantastic experience. We were offered support and great advice from valuation right to the day of completion. We had looked at online estate agents before choosing RSK and are so pleased we didn’t go ahead with them, RSK offered so much more than you can realise is required. We had lots of interest (with genuine buyers) which involved no effort from us. What is usually quite a challenging process has actually been enjoyable, the smooth ride is absolutely down to RSK - thank you! I would whole-heartedly recommend RSK if you are selling a property.

Kate · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Kate, Having read your review, we would like thank you for your feedback about our Hanwell Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

Jonathan at RSK is a phenomenal sales consultant - he’s charismatic, courteous, diligent and understanding. RSK as a whole have been an amazing estate agent to deal with, when I started looking for properties in March I wasn’t really serious. I spoke to several estate agents that really put me off the whole process as they were slow to respond, not flexible with time and very judgemental. RSK soon turned my attitude around when I met with Jonathan - He took me to view one property in Hanwell which led to seeing 4 others that evening. He was great, very positive, helpful and really knew his stuff on each of the properties. 4 days later I went back to view one more property and decided that was the one. Jonathan and his team pushed both sides of the solicitors to make the purchase a seamless experience for me. I really felt that I was in good hands. After completion Jonathan and his team have also assisted me by holding keys for my flat to let builders in during the day. I would highly recommend them and will be using them again in the future.

Monique · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Monique, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Hanwell Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

Our home was certainly was not an easy sale to arrange. It had been our home for over 40 years and had its own unique style which not all potential buyers could appreciate.  Throughout, the team including  Paul, James, Stefan and Gurvinder at the Hanwell office provided a completely professional, friendly and honest service.  They are clearly an experienced and knowledgeable team and able to deal with all queries with complete confidence.  Paul and Stefan even provided incredibly useful advice and assistance in respect of the house that we were trying to buy, through a completely different estate agent and in another area out of London. When our first buyer pulled out at the last minute they miraculously were able to arrange a new buyer on the same day.  Our home was then sold to the new buyer with little fuss and within a relatively short period of time.   They were always up to speed with the all the latest information and advice to be provided in respect of our sale, including all the developments in respect of our chain which totaled a number of 4 parties.  I always felt that I was supported by them and given the correct guidance and information which was pitched at the right tone and level. Their post sales assistance was exceptional too.  Sara was enthusiastic, driven and was able to negotiate the progress of the exchange and completion in a measured and astute manner. Overall, I have to say that the service that we received from the team at RSK was exceptional.  I would have no hesitation in recommending their services.  They are head and shoulders above any estate agents that we have come across.

Poonam · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Poonam, Thank you very much for your great review regarding our Hanwell Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

My Dad's property was recently sold through RSK Hanwell and the service we received from start to finish was friendly, professional and smooth. From Paul who did the initial valuation, to James and Stefan who helped things progress, and Sara who kept things ticking along with the solicitors, everyone offered valuable advice and someone was always available to help when needed. I can highly recommend using RSK if you want a stress free sale or purchase of your property.

Julie · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Julie, Thank you for your review regarding your experience with our Hanwell Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

They did a great job of selling my house. I talked to a few agent but Paul impressed most, he was very knowledgeable and enthusiastic. He and the team marketed the house very effectively, organised a lot of viewings, following up with buyers and generating multiple offers. He then negotiated very effectively with the interested buyers to get the asking price. The after sales care was excellent and Paul's experience was a key aspect in holding the sale together, it would not have happened without him. Overall I always found the team very friendly, straightforward and easy to deal with. A well deserved 5 stars. thanks very much.

Peter · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Peter, Thank you for your review regarding your experience with our Hanwell Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Despite not buying our property through RSK Hanwell, we were incredibly impressed with their customer service and support. Jonathan, based in Hanwell is extremely proactive, supportive and knowledgeable. He ensured we were first through the door in our preferred area and made the process of searching for a house a lot more tolerable. He offered superb advice, even when our final purchase was not through this office. Highly recommend.

EstherLawrence · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Sir/Madam, Thank you for your review regarding your experience with our Hanwell Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

Rating only, no written review.

Sandra · 25 August 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 23 August 2024

Dear Sandra, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Rating only, no written review.

Camille · 25 August 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 23 August 2024

Dear Camille, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Rating only, no written review.

Ana · 25 August 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 23 August 2024

Dear Ana, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Rating only, no written review.

Fred · 25 August 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 23 August 2024

Dear Fred, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Rating only, no written review.

Karan · 25 August 2018 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 23 August 2024

Dear Karan, Thank you for putting aside the time to post a rating regarding your experience with our Ealing office. Every source of feedback is important to us and we are delighted to see that you have awarded us five stars. I would like to wish you all the best, Kind regards Asma Chughtai Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

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