Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

★★★★★ Excellent

2,353 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,189

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

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Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 2,184 reviews on Google only. Show every review

5/5

Google

I have bought, rented out, sold, and rented through RSK over the past 5 years and have a good experience each time. The service I received last year when renting and currently with property manager Shaz Perwaz is genuinely professional and attentive. I definitely recommend them.

David · 17 June 2019 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear David, Thank you very much for your great review regarding our Northfields Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

I rented a flat in a newly refurbished building that subsequently revealed critical structural issues due to the poor performance of the contractors. It literally made my 730 day stay a nightmare. For reasons unbeknownst to me, the landlady refused to cooperate in resolving them, even though I provided her the grounds to defend her case. Nevertheless, RSK and particularly their employee Shaz Perwaz persisted in trying to resolve all other issues to make my two-year tenancy as agreeable as possible under the circumstances. I am grateful for that.

Miguel · 17 June 2019 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Miguel, Thank you very much for your great review regarding our Northfields Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

Robertson Smith & Kempson were very attentive and made the lettings process a lot smoother. Anna and Andrew in particular were fantastic and on hand to answer any questions we had. The easiest and friendliest estate agents I've dealt with in London!

Lauren · 17 June 2019 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Lauren, I am writing to say thank you for your kind comments about the service you received from our Northfields Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

My partner and I have been slowly viewing homes over the last couple of months and had a viewing a few days ago with Angelina. We found her service to be very informative and she was very welcoming to all the questions we had. It was a wonderful experience and a lovely atmosphere that was given through Angelina’s happy and open character which made us feel at ease going through the house and any thoughts we had in regards to the Home during our viewing.

Natasha · 17 June 2019 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Natasha, Thank you for your review regarding your experience with our Northfields Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

RSK assisted me with sale of my flat. I found them very professional and friendly. Excellent communication, hassle free viewings. Extremely pleasant experience. Massive thank you to Paul, Ronan and the rest of the team. You were great! I would highly recommend RSK

Agi · 17 June 2019 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Agi, We are really pleased to read your positive review regarding the service from our Northfields Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Andrew Healy from RSK came highly recommended from a family member, as I needed to let my property in W7, living in Bristol and being from out of town the local knowledge and assistance I received was greatly appreciated. The process was made simple and the team were great to deal with, suffice to say, if you are looking for a good local agent this is the company to contact.

Dan · 17 June 2019 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Dan, We greatly appreciate you putting aside the time to submit a review about our Northfields Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

My husband and I have dealt with RSK ( both sales and lettings) on numerous occasions over the past few years. We found their service to be extremely professional and helpful. They were very accommodating at all times, knowledgeable and always quick to respond. They are a pleasure to deal with and we would definitely recommend them to anyone.

Magda · 17 June 2019 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Magda, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Northfields Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Andrew and his team at RSK went above and beyond to help us settle in to our tenancy. RSK were only supposed to oversee the renting and contracting of the property, however with issues that arose, they oversaw all conversations between ourselves and the landlords with a professional and caring hand. I would happily recommend anyone to deal with Andrew and his wonderful team and thank them sincerely for all their hard work and support.

Jessica · 17 June 2019 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Jessica, We greatly appreciate you putting aside the time to submit a review about our Northfields Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Rating only, no written review.

Damian · 16 June 2019 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Damian, thank you very much for taking the time to submit your five star review. We wish you all the very best for the future. Kind regards Mollie De-la-haye Customer Relations

5/5

Google

A huge thanks to property management team , specially to team leader Mrika Nikolli , she always respond asap very ,very helpfull nothing is too much for her . All team very professional and 5* is not enough .

Jacek · 16 June 2019 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Jacek, We are delighted to read that our Acton Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

I have received a support that I can only describe as fanatical from blair, he showed commitment to finding me a flat, his advice, understanding and professionalism was of the highest standard. He completely changed my prospective and experience with state agent. Thank you Blair, your a tough act to follow.

Ismail · 16 June 2019 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Ismail, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Acton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

Had an awesome experience with Angelina. She showed us several local properties and had really good attitude and local knowledge. Would recommend to anyone looking to rent in the Acton area.

K · 16 June 2019 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Kim, Having read your review, we would like thank you for your feedback about our Acton Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Jack has been nthing but a delightful help throughout the purchasing process. Friendly and professional he was very helpul in guiding us along the way and even after, to make sure we settle in nicely.

Kosh · 16 June 2019 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Kosh, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

We had a great experience with Blair as our letting agent and the rest of the team at RSK. Blair found us a perfect house, and was enthousiastic and helpful throughout the process, working with us within a tight deadline. Even after all the paperwork was wrapped up, he called to check in on us after we moved and was helpful in dealing with some additional questions we had. If you’re looking in the Acton area - call Blair!

Glenn · 16 June 2019 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Glenn, We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

An amazing experience with RSK Acton and I particularly want to commend Comfort who was exceptionally vibrant, professional and went the extra mile throughout the entire process. She showed true passion and was always available when needed. I throughly recommend this firm.

Nii · 16 June 2019 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Nii, We appreciate you taking the time to submit your review regarding the service you received from our Acton Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

We had a very pleasant experience dealing with RSK right from the viewing to the actual signing of contract. Both Blair and Priyesh were really helpful throughout and were prompt in responding to any questions we had regarding the property. Highly recommended!!

Swaroop · 16 June 2019 · Robertson Smith and Kempson London (137 High Street)

5/5

Google

Really happy with the service from the Acton Team. Comfort Osobu was amazing and incredibly helpful. She went over and above duty to ensure we had any and all information we needed when we needed it, and constantly kept us in the loop on our property search (something I can confidently say you won't experience everywhere!!!). Once we'd decided on the property, everything was sorted in a swift 12 days. Couldn't be happier!

Rasha · 16 June 2019 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Rasha, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Acton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

The vendors we bought our flat from used RSK and the agent was Jack Dann. He was incredibly communicative, thorough, professional and helpful. He was more useful during the buying process than our own solicitor! He made a stressful process less stressful and we were so impressed. Wish all estate agents were like him.

Carrie · 16 June 2019 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Carrie, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Acton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

Had a great experience with Blair as our letting agent. It took a while to find the perfect apartment, but Blair was tirelessly enthousiastic and helpful along the whole process. Even when we had some issues with the referencing company, Blair made sure to help us out as best he could. He even gave me the recipe for his famous Sticky Toffee Pudding! All in all great working with him.

Lisa · 16 June 2019 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Lisa, We are really pleased to read your positive review regarding the service from our Acton Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

We were looking for the new home for nearly a year and think have seen over few hundreds of the flats/houses and have met quite a few agents. Our experience of house viewing with Jack Dann was always super pleasant always arranging for the excellent options for us. He found the perfect one! He has arranged for the very smooth buying process and was way more proactive and informative than our solicitors. So we were able to compete within a month time. I certainly would recommend RSK as all staff are very helpful and Jack Dann in particular as he is very super kind and knows the property market and what are the best deals for you like no-one else!

Anna · 16 June 2019 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Anna, Having read your review, we would like thank you for your feedback about our Acton Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Manager

5/5

Google

Really impressed with the Acton Team. They are very professional, efficient and courteous when responding to my queries. Very knowledgeable in their work and always give truthful opinion with regard to the property market position. They managed to find suitable tenants for me within two weeks of referral. All due diligence process completed swiftly and tenants agreed tenancy and moved in within 10 days from viewing. Outstanding!

Francis · 16 June 2019 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Francis, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

I had the absolute pleasure of being assisted in finding a new flat by one of the nicest, friendliest and down to earth estate agents I have ever dealt with. Priyesh who is based in the Acton office was professional and so helpful from start to finish. It was so easy getting all the formalities done and he really did go above and beyond. I found my new home very quickly as he actually listened to what I was looking for and delivered perfectly. Thank you for the fantastic service! :)

Suzana · 16 June 2019 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Suzana, We are delighted to read that our Acton Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Rating only, no written review.

Evgenii · 25 August 2018 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Evgenii, We are delighted to read that our Hanwell Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

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