Trusted Agent profile
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Showing 2,184 reviews on Google only. Show every review
5/5
GoogleEveryone has been great So Thankyou to Altin. However Han Orkoz has been the one I have had most contact with. He has always been prepared to ‘go the extra mile’ and deliver an excellent service.
Dear Anthony Shrubsall, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleReally professional agency, they always try to help you as much as they can! Molly was even waiting for us after closing time. One of the best agency so far!
Dear Pasquale, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleThank you very much Han for your professionalism, patience and listening to all what we were saying and providing answers to all questions. The smile and warm hospitality were always consistent which gave us the feeling we are in safe hands. I wish you all the best in your career.
Dear Wael, Thank you for taking the time to write a review about the great service you received from our Ealing Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Manager
5/5
GoogleLiam and Gabby were really helpful kind and friendly really enjoyed having them around help us find the right place. always 5 star RSK on of the best agencies.
Dear Parham, We appreciate you taking the time to submit your review regarding the service you received from our Ealing Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleSuch a pleasant experience during stressful times when it comes to a search for a property. Gabi @ RSK shown me exactly what I needed and answered every query I possibly have. She took the time and didnt rush me and I appreciate her assistance. Thank you Gabi and RSK. I will definitely use your service in the future.
Dear Lenka, I was delighted to read the comments in relation to our RSK Ealing office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleI am very pleased with the cooperation with this agency. Agency staff are very helpful, and renting the apartment was without any problems. I recommend asking about Han - he is great and helped us from beginning to the very end 😎👌 …
Dear Pitolinio, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleExcellent service all round Excellent service all round from 1st enquiry through to completion. The advise was good, the communications prompt and relevant. I would definitely recommend this agent and in particular, Molly , who was always polite, courteous and understood our needs.
Dear Anas Aly, Thank you so much for the fantastic feedback, the team at RSK Ealing are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
5/5
GooglePositive experience. Mike and the RSK team showed me around a few properties which were good but ultimately not a fit for me at the time. Professional firm and good experience, however, so I would recommend.
Dear Oliver Ganguly, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleIf you want outstanding service , ask for Michael ! Me and my partner had pleasure to met such a great agent , who knows how to do his job properly ! Fully recommend.
Dear Karolina Krzemien, We are delighted that you took the time to leave such a fantastic review which the RSK Ealing team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleSuch an amazing experience! Wouldn't recommend another estate agent after dealing with Carmen. She made the whole process smooth and such professionalism. Would 100% recommend and dealing with Carmen!
Dear Amy, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleReally impressed, arranged loads of viewings as soon as the flat was on the market - even during the pre-election uncertainty at the end of 2019. Got us an offer within the first two weeks and then helped us complete the sale during the pandemic. Kealey was very communicative and easy to get hold of.PositiveResponsiveness, Quality, Professionalism, Value
Dear Thomas, We are delighted that you took the time to leave such a fantastic review which the Ealing team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleReeta is a very helpful, polite and friendly advisor. She tried to find a property for me despite of my difficult requirements. I wish her and her company all the best in the future.
Dear Munira, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleGabby was very energetic and very professional. She organised several viewings for us and there was always somebody there at the time given. She made sure there was constant communication between us while we were in the process of searching a flat to rent.
Dear Anna, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI can not recommend enough RSK agency in Ealing. Especially Liam Moule, he was extremely helpful and professional. If in the future I'm in need to find property, I definitely would use Liam's help again.
Dear Jurgita, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleQuality service and experience. Gabriella from RSK would go beyond to ensure all our problems were solved. We wouldn't be able to rent the property without her solid efforts, expertise, and professionalism.
Dear Shoaib, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleA big thank you to RSK Ealing with particular thanks to Kealey for finding me a property before it went on the market and driving the sale forward. She kept me up to date at all times and was super proactive throughout the entire process. It was a pleasure to deal with everyone at RSK Ealing and I would be more than happy to use them in the future for lettings or sales. Thanks all!!
Dear Anna, Thank you for taking the time in providing such lovely comments about Kealey in our RSK Ealing office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleIf you are looking to rent or sell your property in Ealing, Altin Ismaili and his incredible RSK team are the estate agency to go for. Excellent service , efficient and achieved above asking price! Forget the other agencies who show your property in the dark to potential tenants/buyers, spend viewings doing treasure hunt to find the dishwasher in your kitchen and stare at the microwave and wonder why they don’t get a Sky signal !!! We definitely need more agencies like RSK, we have used famous and smaller ones in Ealing and despite selling themselves as Ferrari cars they have fiesta engines and no wheels so you gotta do the pushing ! As Tina Turner would sing : RSK are simply the best and much better than all the rest !!!
Dear Lela, We are really pleased to read your positive review regarding the service from our Ealing Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleRSK Ealing: Thank you Michael, Edwin & Kealey. From my first late afternoon & impromptu telephone call with regard to viewing a property at the last minute. Speaking with Michael, a viewing then accommodated. We have been totally impressed with the professionalism, pleasant manner & ethos of RSK Ealing. They have been open, realistic & with excellent communication when needed. Throughout the process so far we have felt supported, our needs met, all queries responded to quickly with accurate information given. They have been excellent & we couldn’t have asked to be treated any better...this positive experience with RSK Ealing has differed from that with others. Thank you again.
Dear Lorraine, Having read your review, we would like thank you for your feedback about our Ealing Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleIt was great experience working with Kealey and Edwin from RSK Ealing branch. They were just very professional and made sure we had a smooth experience with our property purchase. Highly recommended.
Dear Satish, We appreciate you taking the time to submit your review regarding the service you received from our Ealing Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleReally good customer service dealing with the team, Reeta, Molly, Altin and Hans all were excellent throughout. Not the normal behaviour from a letting office, they all went over and above. They were also super quick and efficient. Pleasure to work with.
Dear Daniella, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI am very pleased with the service offered by RSK Ealing office, this is the third time I use this company to market or buy my properties and they have always been very efficient, professional and trustworthy. On this occasion I would like to say massive thank you to Altin, he has been extremely helpful, professional and friendly. Altin is always willing to help that extra mile. I would recommend RSK services to anybody, and I will definitely use them in the future again.
Dear Anna, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleI found RSK Ealing office's staff very attentive, professional and caring especially Edwin who was very polite, he took his time to show us 3 properties describing advantages of those in detail. He had excellent knowledge of the area as well as the current trends and values. Although we did not find a suitable property through RSK, however i would like to thank the RSK (Ealing staff) for their care and attention to details. MEPOUR
Dear Mehrdad, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleRsk rendered a great service when I was looking for a flat. They got me a exactly what I was looking for. Professional with excellent communication throughout. I will definitely recommend them. Thanks Han and Molly.
Dear Hadijeh, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleWe have purchased the property in Ealing in December 2012 via RSK and we have let our prproperty via the RSK till now. RSK Letting Manager and the team have provided us an Excellent service.We are very pleased with their performance and happy with the outcomes.I really think that the Manager is a very good listener and caring to his customers.
Dear Soe, Thank you for taking the time to write a review about the great service you received from our Acton Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
