Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

★★★★★ Excellent

2,353 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,189

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,184 reviews on Google only. Show every review

5/5

Google

We have just started renting a property through RSK. Liam ensured that we had a smooth and timely move. He was very professional and had good communication with keeping us updated on the process. We liked his enthusiasm and we would definitely want to deal with him again on our next move. We highly recommend.PositiveResponsiveness, Quality

Hannah · 16 June 2021 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Hannah, Thank you for taking the time to leave such great feedback regarding your experience with us. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer

5/5

Google

We've just exchanged on our property and I just wanted to thank Sara, Kerry and Ronan at RSK for their hard work. They've been professional, accommodating, responsive. They made the transaction so much smoother, helped liaise with solicitors and dealt with any remaining issues or concerns. Would definitely recommend the RSK team- especially the three of them. We're very gratefulPositiveResponsiveness, Quality, Professionalism

Raj · 16 June 2021 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Raj, Thank you for your kind words regarding our Northfields office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

We've had a very positive experience from all in the RSK team selling our property. Ronan was very good at chasing up others in the chain and both he and Kerry kept us informed throughout the process. We've always felt we had friendly and personal communication from everyone and we highly recommend this estate agents to anyone wishing to sell in this area.PositiveResponsiveness, Professionalism

Edward · 16 June 2021 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Edward, We are delighted that you took the time to leave such a fantastic review which the Northfields team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

Kerry has been brilliant throughout our search for a house. She's shown us round many places and has a lovely calm way of us just letting us look round without any pressure or too many questions which is a welcome change. She definitely stood out from other estate agents as being the type of person we'd like to help us buy a house - not at all pushy and really prompt at getting back to emails/calls. Throughout the buying process she's checked in with us and been incredibly helpful and chased various people without us having to ask. Thank you!

Laura · 16 June 2021 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Laura, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Sheila · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Sheila, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Rating only, no written review.

Tobias · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Tobias, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Rating only, no written review.

Amir · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Amir, Thank you for your kind words regarding our Acton office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Rating only, no written review.

Red · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Reena, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Rating only, no written review.

Leyla · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Leyla, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Rating only, no written review.

G · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear G Rich, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Rating only, no written review.

Vidhi · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Vidhi, Thank you for your great review regarding our Acton office. The team always work extremely hard to ensure we deliver a five star service. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Rating only, no written review.

Christoforos · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Christoforos, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Rating only, no written review.

Sophie · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Sophie, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Rating only, no written review.

Eleanor · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Eleanor, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Rating only, no written review.

Regina · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Regina, Thanks for the five star review, I am so pleased to see you have received a great service from us and will feed this back to our teams. Kind regards, Sarah Tranter Customer Relations Team

4/5

Google

Rating only, no written review.

David · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear David, Thanks for the great four star review, I am pleased to see you have received a great service from us and will feed this back to our teams. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Nicole · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Nicole, Thank you so much for leaving a 5 star review. We really appreciate you taking the time to post this. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Sonia · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Sonia, Thank you for taking the time to leave your review, we are delighted that we delivered a five star service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team

4/5

Google

Rating only, no written review.

Selina · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Selina, Thank you very much for leaving a 4 star review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

A · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your review, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Elif · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Elif. Thank you for taking the time to leave a review regarding your experience with our Acton office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Cynthia · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Cynthia. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Paul · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Paul. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Great agency, professional, quick to act and responsible staff who are easy to talk to.PositiveResponsiveness, Quality, Professionalism

Yuhao · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Yuhao, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Sarah Tranter Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

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