Trusted Agent profile
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Showing 2,184 reviews on Google only. Show every review
1/5
GoogleRating only, no written review.
Dear Mert, I am concerned to see that you have rated our Ealing office a 1 star. Our records do not have you registered with us, please contact me directly with any details of your complaint, md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
4/5
GoogleRating only, no written review.
Dear Silvia, Thanks for the great four star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Harvey, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Leo, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Shaun, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
4/5
GoogleRating only, no written review.
Dear Minecraftik, Thanks for the great four star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Marianna, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Marco, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Jabeen, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Fereshteh, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Dear Katarzyna, we are thrilled to hear that you are pleased with the service you have received from our Ealing office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Dear Iain, we are really pleased that you have received a 5* service from the team in our Ealing office. Thank you for taking the team to leave a review. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Behrooz. Thank you for leaving a 5* review for our Ealing office. We are thrilled you received brilliant service from the team. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Kavita, Thank you for leaving a review, we are delighted you experienced a 5* service with our Ealing office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Bojana. Thank you for leaving a 5* review for our Ealing office. The team will be thrilled to read this. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Astrid, thank you for leaving a 5* review for our Ealing office, we appreciate you taking the time to leave us a review. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Simon, thank you for giving us a 5* rating. We are pleased to see that our service is as we would expect. Kind Regards Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave us a 5* review. I am delighted to see that we have given you the level of service that we work hard to achieve. Kind Regards Sarah Tranter Customer Relations Team
5/5
GoogleReeta was very helpful and professional.
Dear Work out Bo, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleGreat team, helped a lot , found my perfect flat. Appreciate all the help from Sona and DunkinPositiveProfessionalism
Dear Hanna, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. We wish you the best of luck in your new home. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI can't praise the outstanding service enough. Reeta went above and beyond searching for the right property for my needs. Highly recommended.
Dear Venus, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind regards, Sarah Tranter, Customer Relations Team
1/5
Googlewe have recently been viewing flats around our local area. we have a set budget which was our absolute MAXIMUM. Despite knowing this we were shown and sent multiple flats way out of our budget insisting us to increase our budget. waisting both our time and their staffs. we felt very ignored. would not recommend to anyone.NegativeQuality, Professionalism
Dear Nathan, I am sorry to read your review and have brought this to the attention of the Director for the office and we will be in touch. Kind regards Evie Fisher Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
