Robertson Smith and Kempson estate agents in London

★★★★★ 5/5

Google

We used RSK for our sale (having originally used them to purchase 5 years ago). They were thoroughly professional and we really liked the appointment notifications and feedback emails. Despite some challenges with our onward purchase, Stuart was on hand throughout. Can't recommend highly enough.

Slayerules · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Stuart and the rest of the RSK team were incredibly helpful in our search for a house in Hanwell - they listened to all of our feedback and were proactive in finding houses that met what we were looking for. Always very responsive and straightforward to deal with. Would highly recommend.PositiveResponsiveness, Professionalism

Daniel · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 1/5

Google

Our purchase in Hanwell fell through because the sellers pulled out at later stage just before exchange. The communication was very unsatisfactory throughout the process. We got threatened by the sellers not to sell to us in a very premature stage, because we had no update. I had been working with my solicitor to get things ready, and been very responsive. RSK didn’t ask my solicitor for any update and thought we had done nothing, that caused unnecessary drama there. When I have got everything ready and been waiting, I received a call from RSK asking if I can exchange today..I went back to my solicitor to follow up. In fact, she was told their vendor wasn’t ready. Then, the following week we got asked by RSK to push back to mid-June for some reason... I’ve found the exchange date was false and it was not what their vendor’s solicitor had given to me. A week later, I advised by my solicitor, with no sign at all from RSK, that the seller had pulled out. It was very shocking to me. The property is still listed on some sites, not sure what that is all about since we agreed to purchase the property in January 2021. My experience with this firm was full of anger and frustration, so I really hope it doesn’t happen to others. Avoid at all cost.NegativeQuality

Hy · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

As a first time seller, I felt that RSK made the process of selling my property as seamless as possible. I felt well informed and up to date throughout and nothing was too big or small for them to deal with. Amar was an excellent agent and made the process as easy as possible! Highly recommend them. They were worth every penny of commission.PositiveResponsiveness, Professionalism, Value

Promina · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

5 stars for RSK in Hanwell. They were extremely professional and positive from the off. From day one they kept us informed on every level on the sale of our home. A special thanks to Stuart who worked extremely hard and made our sale run smoothly. We would recommend RSK to anyone wishing to sell their home and would definitely use them again.PositiveProfessionalism

Nadia · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Had a fantastic experience with RSK - they really knew the area and understood what we were looking for. Stuart was always really friendly and responsive, and was really helpful in getting the purchase pushed through quickly and efficiently. We're absolutely in love with our new house!PositiveResponsiveness

Hattie · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

I was very happy with the service of all the RSK staff, and in particular with Stuart who handled my sale. He was efficient, responsive and proactive, and was an excellent go-between in communications with my buyer. There were some tricky times and I would have found the process much more stressful without his help. I didn’t tick ‘good value’ because, not having sold a house for a ling time I was surprised at the high fee. But actually what RSK did for me in arranging viewings so quickly, bringing in offers within a week and reaching completion in less than three months during the pandemic, was worth every penny. Thank you RSK!PositiveResponsiveness, Quality, Professionalism

Claire · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

The RSK team was outstanding for the recent purchase of our first home. Stuart was professional and communicative, and provided exceptional support throughout to keep the sale on track despite the vendor’s solicitor’s slowness. And we love that he uses a bike to get around to viewings!

Brett · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Our first experience with an Estate Agent as a first time buyer (rather than renting). Stuart at RSK Hanwell was our negotiator. We fell in love with the first property he showed us and put an offer in the very next day, which was subsequently accepted. The whole process went as smoothly as possible, there were no hiccups along the way, and we were kept informed at each stage of the process. As it was our first time buying, we knew very little about the process but we were in safe hands. If we had any questions he was happy to help and answer them for us. I wouldnt normally write reviews about Estate Agents - but on this occasion I think it is well deserved. Thanks Stuart on helping us find, exchange and complete on our first and perfect home.PositiveResponsiveness, Quality, Professionalism

KIER · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

RSK were very professional in selling our house. They closely monitored progress and kept us up to date. When there were problems that need to be sorted they acted promptly and gave us good advice. I would not hesitate to recommend them,PositiveResponsiveness, Professionalism

Martin · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

We didn't initially go with RSK when selling our house and we quite quickly regretted it. When we switched, we found the team easy to work with and very professional. Their local knowledge and insights into the housing stock in the area was really reassuring and they made what is quite a difficult process much much easier.PositiveResponsiveness, Quality, Professionalism

Richard · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Having just sold my flat through RSK Hanwell I would like to offer my heartfelt thanks to the whole team. From the initial marketing of the property, to the feedback from prospective buyers, right through to completion, it’s hard to imagine things going more smoothly. During the whole process, Jonathan, Paul, Tim and the rest of the team were on hand to help deal with enquiries and facilitate the sale. I couldn’t recommend them more highly.PositiveResponsiveness, Quality, Professionalism, Value

David · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

A fantastic experience with RSK during a rather long and at times stressful process. Tim, Jonathan and the whole team were efficient, professional, and kept us updated constantly with what was happening and really made the whole thing go as smoothly as it could. I always felt like they were giving 110% and that they really cared about making this work for us. Their level of service really showed up some of the other agents in the chain! A very friendly and professional team, I would certainly recommend them to anyone in need of estate agency services.PositiveResponsiveness, Quality, Professionalism, Value

Nik · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 1/5

Google

Rating only, no written review.

Kushal · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 1/5

Google

Rating only, no written review.

Sam · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 1/5

Google

Rating only, no written review.

Ilona · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 1/5

Google

Rating only, no written review.

Hayrettin · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 1/5

Google

Rating only, no written review.

Egemen · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 1/5

Google

Rating only, no written review.

Onur · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 1/5

Google

Rating only, no written review.

Pelin · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 1/5

Google

Rating only, no written review.

Emel · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 1/5

Google

Rating only, no written review.

Durmus · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 1/5

Google

Rating only, no written review.

Cengiz · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 1/5

Google

Rating only, no written review.

Elif · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)