Trusted Agent profile
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Showing 2,184 reviews on Google only. Show every review
5/5
GoogleAmar and his colleagues have been absolutely fantastic, they have helped us through the entire process, from viewing to completion. Strongly recommended!PositiveProfessionalism
Dear Alessandra, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleFabio, one of the best agents I have worked with. A man of honour, integrity and professionalism in a world full of snakes.PositiveResponsiveness, Quality, Professionalism
Dear Tajinder, I was delighted to read the comments in relation to our Hanwell office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleFelt confident with the approach from the start and quality of service remained very professional throughout. Stuart and Amar definitely went the extra mile and I would certainly recommend them.PositiveProfessionalism
Dear Arad, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleSold and purchased through RSK Hanwell. Like any process there were some challenges but the overall result was exactly what we wanted. Special thanks to Jonathan and Stuart who were extremely helpful.PositiveProfessionalism
Dear Ian. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRSK were really professional and supportive with the sale of our house. They even managed to get a higher price than we thought we could get, and during a pandemic!PositiveProfessionalism
Dear Sarah, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleI found this company exeptionally professional and helpful. Comparing to others in this postcode they are fast, motivational for byuers and kind to the seller. Thank you for job done. It was a pleasure to have business with you! Good luck to all of you: Amar, Stuart and Jonathan!
Dear Nina, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Hanwell office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBig thank you to Amar and Stuart for selling our property and by far one of the best agents I have worked with so far. I like to thank Amar for his hard work, extra hours to accommodate clients and exceptional efforts.PositiveProfessionalism
Dear Barsa, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleOur recent purchase through RSK went very well. The team were all kind and friendly and our agent, Stuart, worked hard to clear any 'road blocks' and progress the sale.
Dear Adam, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleVery likeable team, showed great interest in all aspects of my property...and above all brought me two asking price offers within 8 days. I would definitely recommend Stuart and his colleaguesPositiveResponsiveness, Quality, Professionalism, Value
Dear Andrew, We are delighted that you took the time to leave such a fantastic review which the Hanwell team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleWe mainly dealt with Amar, but had an excellent experience with the whole team at RSK. Very efficient, excellent communication. Viewings came quickly and the house sold fast. Would recommend.
Dear Jonathan, what a lovely review you have given regarding our Hanwell office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThank you to the wonderful RSK Team for helping us to purchase our house, despite all the Covid related challenges and delays . Tim, Stuart, Jonathan, Amar and all the other exceptional staff have really helped us through this process, and I'm grateful for all their help. I commend them for their professionalism!PositiveResponsiveness, Professionalism
Dear Shaila, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleWe just bought a house in Hanwell through RSK. Stuart was fantastic in seeing us through the process, kept us in the loop and was always available when we needed support/clarifications. Many thanks again from Ignacio and EviPositiveResponsiveness, Quality
Dear Evi, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleI bought a property through RSK hanwell branch and we found Stuart Mun-Gavin very very very helpful. He went out of his way to help us to close the deal and not only dealing with the tough seller but also dealt with our solicitors Thanks Stuart we will definitely use you again for our next purchasePositiveProfessionalism
Dear Asif, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleRSK were professional, supportive, hardworking and committed in helping me secure a sale and purchase. I would highly recommend their service. Particular thanks to Jonathan, Stuart and Amir. I would not hesitate to use their services again and to recommend them.
Dear Rachel, Thank you for taking the time to leave such great feedback regarding your experience with our Hanwell office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleVery happy with the service provided by RSK. Good communication from all the team and viewings well managed during the pandemic. Especially liked the fact we recieved feedback from each buyer after a viewing which helped us make an informed decision about the sale price. I would recommend all the team at RSK, especially Jonathan, Daniel and Sara.PositiveProfessionalism
Dear Sallie, I was delighted to read the comments in relation to our Hanwell office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleWe had a fantastic service by RSK and in particular Jonathan who went above and beyond to secure our house sale this year. This was especially difficult during Coronavirus and the guy's were always on top of the situation and very professional. Couldn't recommend them highly enough.
Dear Jay, Thank you so much for the fantastic feedback, we are delighted to read that we have achieved our aim of delivering a five star service! Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
4/5
GooglePutting my house on the market just before lockdown had its issues however Jonathan (Hanwell Manager) assured me RSK would selll my house even in these difficult times and they did! Jonathan and Stuart were very helpful and smoothed out the odd challenging moment that arose. They always responded to queries and supported my concerns . Very happy with the outcome.
Dear Valerie, Thank you for your great review regarding our Hanwell office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleVery professional estate agency. Jonathan and his team work hard to deliver good service at all stages of the selling process. Team is very responsive and got the sale through quickly (3 months only). Would highly recommendPositiveResponsiveness, Professionalism
Dear Baptiste, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleI have been dealing latterly with Fabio Verducci in regard to the sale of our family's property. I must commend him on the thorough professionalism shown throughout the process. He was diligent and courteous and always available to answer any questions, or to return a call, whenever he could. The sale had started to become a rather messy affair but Fabio took ownership and we were able to close a deal which was in danger of being withdrawn. Fabio is a credit to the business and makes the stress and difficulty of selling a property virtually disappear. Well done and thank you.PositiveResponsiveness, Quality, Professionalism
Dear Neil, Thank you for your great review regarding our Hanwell office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleHaving spoken to all the agents in Hanwell, I can confirm that Robertson Smith & Kempson are by far the best agents. The whole team are professional, polite and knowledgeable. Having enquired about a property, I was taken on a tour to see a few properties of which all were suitable. I have now had an offer accepted and I am very grateful for all the assistance they have provided so far. Highly recommended!
Dear Harry, Thank you so much for the fantastic feedback, the team at Hanwell are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleRSK Hanwell team is professional and reliable, easy to communicate. they also recommended excellent solicitor. They will keep updating the latest processes, very clear and organised. thank you for help. My husband and I are satisfied our new house.
Dear Rachel. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. Good luck in your new house and I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe had a great service from Jonathan and his team at RSK Hanwell for our recent house sale. The team quickly got us lots of viewings, resulting in a few offers and then lots of help in pushing the sale to completion.PositiveResponsiveness, Quality, Professionalism
Dear Chris, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleOur experience with RSK was amazing from start to finish! My wife phoned in September just to make an appointment for October to have somebody come round to value our property as we were out the country at the time. Jonathan told us that the market was buoyant and that if we were comfortable he could start to show people the property straight away. We agreed and the team at RSK had arranged 20 viewings within the first couple of weeks, property sold within 4 weeks and is now fully completed with no issues. Special thank you to Jonathan, Stuart and Amar whose enthusiasm is fabulous but thanks also to anybody working in the background that we didn't speak to. HIghly recommend RSK to anybody looking to move in Hanwell. Thanks again Lesley and Barry Smith.PositiveResponsiveness, Quality, Professionalism, Value
Dear Barry, We greatly appreciate you putting aside the time to submit a review about our Hanwell Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleWe have been dealing with Amar for the purchase of our first home. He has been nothing but professional and has worked incredibly hard to ensure we got the house we wanted. He exceeded our expectations and was always available when we needed him. We would recommend him to anyone looking to buy or sell their home. He is fantastic.PositiveResponsiveness, Quality, Professionalism, Value
Dear Anke, Thank you for your kind words regarding our Hanwell office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Sarah Tranter Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
