Robertson Smith and Kempson estate agents in London

★★★★★ 5/5

Google

I give 5 starts to this agency and especially to Blair Baxter which found me and my boyfriend the perfect 1 bedroom flat at a reasonable price and worked his magic quick to finalise the deal for us. I have much respect and appreciation for the friendly yet very professional service he provided for us. I totally recommend them !

Flav · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

The team at RSK Acton did a great job finding us new tenants quickly when the old tenants had to unexpectedly move out. Daisy is managing the property and is really responsive and keeps us updated when needed. She is great to work with and I highly recommend her.

Lucy · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

I have had a great experience with RSK so far in the letting of my property. They have been attentive, organised and made my life as easy as possible by explaining and facilitating resolution of national and local landlord requirements. Whilst the tenants are still due to move in shortly, I elected for the full management service and after speaking with Daisy feel confident my property will be manged well. Priyesh and Angelina, who I have had the most contact with, have been personable, professional and really provide a personal touch which inspires confidence. Thank you to the RSK Acton team for making this experience smooth and easy so far!

Shamir · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Priyesh and his team were very professional, caring, flexible and really responded to my needs. Both Blair and Angelina were friendly and polite every time we spoke and moved very quickly to get the right tenant into my property. I look forward to working with them againPositiveResponsiveness, Quality, Professionalism, Value

Mandip · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Angelina from RSK Acton has been extremely helpful with our move. It is my first time renting after leaving a family home, and she answered all of the questions I had. The process was very quick and smooth; we actually managed to move in faster than expected! Definitely recommend her!

Sara · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

We've just sold our property with RSK Acton and it's been a good experience from the start. Professional, knowledgeable and approachable director (Toby) explained their process and justified the valuation in a convincing manner. He was also really helpful (and patient) with the questions I had later in the process, including those about my purchase (that they were not dealing with). The manager (Carla) was also very helpful, responsive and that's having her hands full with exceptionally problematic solicitors on the buyer's side.

Raf · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Cameron was really helpful throughout the process on the purchase of my first flat. He made me feel valued and was always checking in to ensure everything ran smoothly and helped in chasing multiple parties when there were delays out of our control. He is friendly and approachable and made the whole process straightforward and would recommend him to anyone else. Thanks Cameron for your help!

Megan · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

We were shown many properties around Acton by Cameron at RSK, who was helpful and friendly at every turn. He also did a good job of calling periodically to see how we were getting on with the sale of our property in W12 and suggesting new homes they had just taken on for us to visit. Eventually we found a home in Acton with RSK, thanks to Cameron. We dealt with many agents during this process, but would use Cameron again either to buy or sell.

Garreth · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

RSK approached me by letter having seen within 12 hours that another agency had posted our flat on Zoopla. Usually I wouldn’t respond to that kind of approach but on this occasion I decided we had nothing to lose. It was a very good job I did as RSK were absolutely excellent. Pro-active, dynamic, professional, friendly - and very efficient. They had organised six visits within the first three days (before our preferred agency had even got (Inferior) photos up online. And one of those visits converted into what looks like excellent tenants. All was checked, signed and moved in within ten days. So we were extremely impressed and will definitely recommend them to anyone in our position.PositiveResponsiveness, Quality, Professionalism, Value

Alison · 11 January 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

I would like to thank Angelina for her support finding us a home. She's been wonderful and very helpful in all aspects from start to end, as well as all the team at RSK. They've all been very professional. I would definitely recommend them :)PositiveResponsiveness, Quality, Professionalism

Claudia · 11 January 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

I would highly recommend RSK in Acton and especially Jack Dann (manager). Thanks to him we sold our house despite there being a Party Wall complication, which normally would put off most buyers! He was very clear and honest with the prospective buyers throughout and this ensured a smooth sale process. He is excellent at his job, very patient and helpful to both the seller and buyer, and if you are lucky enough to have Jack to represent you and your property.... you will definitely end up a happy customer!PositiveResponsiveness, Quality, Professionalism, Value

Venetia · 10 December 2021 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

This was my first time house-hunting with an agent. I had heard wild stories about agents, but RSK actually helped make our house search much easier; our agent Angelina K was professional, friendly and super helpful. My flatmate and I had communicated our budget which most people had said was unrealistic, but she was able to find something for us, called us as soon as it got under her radar, was flexible enough to accommodate us viewing the property at short notice, kept us in the loop all through, and despite other (more) competitive offers to the landlord, somehow helped us secure the flat! Very grateful and would definitely recommend!PositiveQuality, Professionalism, Value

Adesola · 25 October 2021 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

We have just exchanged on our house sale, and had a very good experience with RSK Acton, and Jack Dann in particular. After starting with another agent, who was lovely, but maybe not as pro-active as is required in the current climate, we moved to RSK as we wanted to inject some vigour back into the marketing of our property. Well vigour it certainly had! We had a good number of viewings by well-vetted buyers, and hearing Jack show them round the house and give them all the details and info about the area was top notch, he certainly knows his stuff and his patch. Then when we did accept an offer, Jack was brilliant at managing the process, keeping all parties in the chain moving until the exchange was done. I would not hesitate to recommend RSK, and Jack in particular.PositiveProfessionalism

Zelda · 26 August 2021 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Angelina is an incredible Lettings Consultant - she has a very proactive approach to finding the right home for you. She has a fantastic energy, listens to what you want & gives you lots of options. My customer journey with her was exceptional as she kept me updated every step of the way and is generally a lovely person to deal with.PositiveResponsiveness, Quality, Professionalism

Jameelah · 26 August 2021 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 1/5

Google

Unfortunately a really bad experience renting the property 14 Park Road Ground Floor Flat at RSK. We have rented this flat for almost three years and always payed our £1200 rent on time with no delays. We looked after it and made it our home. We were informed the flat had damp which had been 'treated', this was not the case it was dark and took over half our wardrobe after a few months moving in, I ended up having to throw away my handbags and some clothing, it also triggered my asthma. The flat has a lot of holes which led to mice coming in especially into our bedroom hiding behind our wardrobe where are clothes were. Our final decision to leave was when a huge rat came out of the toilet bowl. There was a leak one night from upstairs into our bathroom and a massive stain on the kitchen wall as a result of the leak. This was very unpleasant and embarrassing when having guests over, the landlord got it painted but it came through again and they then just left it like that. There are sewage gutters right outside the bedroom door which make a lot of noise and keeps you up at night. It often overflows and leaks into the shared pathway, we often had to clean and unblock this ourselves (very nasty). The landlord has fully furnished the flat with very old and already broken furniture (stuck together with super glue), which he will then attempt to charge you for out of your deposit. The landlord treats you like a thief when checking out of the property when they're the ones taking our deposit money over small wear and tear and even making us pay their bill! We accidentally took some items when unpacking and they started acting like we did it deliberately! During our check in the sofa was stained and dirty, the curtains were also stained, we moved in with the toilet flush not working. They did nothing to clean the sofa and curtains as part of our request to them as tenants (also stated on the paperwork which they signed). Despite this at checkout they were ruthless picking on any minor wear and tear to try and take more money from your deposit. RSK were also terrible as they take the landlord's side. They threatened us in our last few days of moving out that they will charge us double rent if we dont allow viewings again, this was illegal and when we said we will sue them they quickly apologised saying they got us mixed up with someone else. They are bullies often deliberately spelling our names wrong when emailing us. How could we allow viewings with all our personal items in boxes everywhere! We let them view until our last few days but they are ungrateful. They even kept asking us to do viewings when we would have left the property by then, which don't make sense. They then despite giving one months notice demanded we pay rent!! Then apologised over the phone laughing saying it was their mistake again, after chasing me and me explaining this to them several times that this was not nessecary as we have already given a months notice! Anytime you put an honest review down on here they ask you to take it down, just becareful, not all is as it seems especially during checkout they get so mean and aggressive both landlord and estate agent.NegativeQuality, Professionalism, Value

Nr · 25 August 2021 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

From the minute we listed our property with Robertson Smith and Kempson they have been incredibly pro-active, finding us suitable tenants extremely quickly. Communication has been excellent throughout and any issues dealt with swiftly. My particular thanks to Anja who has been our contact throughout and has been nothing but professional and helpful with her advice, responding promptly to emails and overseeing what has been a very smooth rental of our property.PositiveResponsiveness, Professionalism

Maisy · 25 August 2021 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

Ronan and Kerry were easy to deal with and they achieved a good price for our house. It would have been easier to take a lower offer but they negotiated well. We had lots of viewings that were run smoothly without much effort from us and they took COVID precautions seriously and tried to be flexible when we were working from home. They responded quickly with requests for updates, a few more unprompted updates would have been good but it was a very busy time. Overall, we were happy with the service.PositiveProfessionalism

Gillian · 25 August 2021 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

Liam has been such a huge help in finding us a new home! At every point throughout this process we have felt so looked after and listened to. It was so great to see such a wide variety of properties within our budget and have someone on side helping us make the best decision for us. I have recommended the agency to so many friends and colleagues, and just feel so lucky that such an important step in our lives has been handled with such care, competence and respect.PositiveResponsiveness, Professionalism

Valentina · 25 August 2021 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

Rating only, no written review.

Barsa · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Rating only, no written review.

Lilly · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Rating only, no written review.

Dalbir · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Rating only, no written review.

João · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

They are very quick and effective. Thanks for your service

Serkan · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Stuart helped guide a not always easy purchase across the line with determination and professionalism.

Paul · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)