4/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Dear Andrew, Thank you for your Google review. Kind regards, Sarah Tranter, Customer Relations Team
Trusted Agent profile
Robertson Smith and Kempson estate agents in London
★★★★★
2,401 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.
2,237
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Our offices
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
- Robertson Smith and Kempson London (1 Central Buildings)1 Central Buildings, The Broadway, W5 2NT1,001 reviews · 838 on Google (4.8)57 in the last 90 days
- Robertson Smith and Kempson London (137 High Street)137 High Street, W3 6LY841 reviews · 680 on Google (4.8)34 in the last 90 days
- Robertson Smith and Kempson London (116 Northfield Avenue)116 Northfield Avenue, Ealing, W13 9RT631 reviews · 470 on Google (4.8)28 in the last 90 days
- Robertson Smith and Kempson London (69 Greenford Avenue)69 Greenford Avenue, Hanwell, W7 1LL413 reviews · 249 on Google (4.8)8 in the last 90 days
Reviews on Google
Showing 2,232 reviews on Google only. Show every review
Google1/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
I am sorry to read your 1 star rating, naturally we are disappointed to hear you have been unhappy with the service you have received. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Dear Daniel, Thank you for your Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Dear Miryana, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Dear Andy, Thank you for your 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Dear Nicholas, Thank you for your 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Dear Ram, Thank you for your 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Dear Jessica, Thank you for your 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Dear Anoushka, Thank you for your 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Dear Georgia, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Dear Reece, Thank you for your 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Dear Michelangelo, Thank you for leaving a 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Dear Janet, Thank you for taking the time to leave a Google review. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Dear Carmen, Thank you for your Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Dear Mohammed, Thank you for your 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Thank you for your 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGot everything sorted very quickly and professionally!
Agent replied · 14 June 2024
Dear Jan, Thank you for taking the time to leave us a 5 star review. Your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLuke was really helpful in our search, would definitely recommend him!
Agent replied · 14 June 2024
Dear Raunaq, Thank you for leaving a lovely review regarding Luke. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThankyou Angelina! For such a lovely service getting our new flat through! X
Agent replied · 14 June 2024
Dear Laura, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAs always great support and service whist I was selling my property - every colleague in the business are superb .. thank youPositiveResponsiveness, Professionalism
Agent replied · 14 June 2024
Dear Pat, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our RSK Acton office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLuke Heaps is very response and proactive compare to any other agency I have dealt with, thank you.PositiveQuality, Professionalism, Value
Agent replied · 14 June 2024
Dear Sweta, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Acton office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTom was very professional; knowledgeable, showed genuine interest in my search criteria, definitely an asset to your organisation
Agent replied · 14 June 2024
Dear Jason, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLuke was great to speak to and very helpful/quick with return of information required. Hopefully will be able to buy something through him in the near future!
Agent replied · 14 June 2024
Dear Marcus. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFirst of all I would like to say thank you Blair for you professional manner, highly recommend to any one who is looking for lettings he is the right person and thanks to RSK. You guys are awesome. Kind regardsPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 14 June 2024
Dear Youssef, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Robertson Smith and Kempson
Which Robertson Smith and Kempson office has the most reviews?
London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
Where are the Robertson Smith and Kempson offices?
The four Robertson Smith and Kempson offices, by town:
- London (1 Central Buildings): 1 Central Buildings, The Broadway, London, W5 2NT
- London (116 Northfield Avenue): 116 Northfield Avenue, Ealing, London, W13 9RT
- London (137 High Street): 137 High Street, London, W3 6LY
- London (69 Greenford Avenue): 69 Greenford Avenue, Hanwell, London, W7 1LL
Has Robertson Smith and Kempson won any awards?
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
