Trusted Agent profile
★★★★★
2,401 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.
2,237
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Showing 2,232 reviews on Google only. Show every review
5/5
GoogleCalled the office for some information about a property and spoke to a lad called Zak was amazing and easy to speak too,
Dear Jonathan. Thank you for sharing your kind words about Zak. Your comments are much appreciated by the Northfields team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThanks to Liam Moule for helping us sort out our new flat. Was great help with getting everything sorted. Thanks again.PositiveResponsiveness, Value
Dear Liam, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience with Liam in our Northfields office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
GoogleThanks to Anja Djordjevic who helped us to find a flat that we've liked and was professional, helpful and friendly all the way through our journey.
Dear Rita. Thank you for leaving such lovely words regarding Anja in our Northfields office. We appreciate you taking the time to leave a review and wish you all of the best going forward. Kind Regards Sarah Tranter Customer Relations Team
5/5
GoogleAfter dealing with several estate agents over the past week I found RSK to be one of the best. Very helpful and informative thanks you Zak.
Dear Lindsay, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Northfields office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
4/5
GoogleAnjali was very efficient and courteous. Some communications higher up the chain could have been handled with more tact, but good value on the whole.PositiveResponsiveness, Quality, Professionalism, Value
Dear David. Thank you for sharing your kind words about Anjali. Your comments are much appreciated by the Hanwell team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleIf you’re looking for honest, professional estate agents, this office is not the right place. They didn’t show up in the property viewing, they didn’t informed us even we called them twice and they tried to blame us about that. Really unacceptable manner they have. Just waste of time.
Dear Eda, Thank you for your feedback. I am disappointed you have not had a 5 star experience with our Northfields office. I am aware the Director of our office has been in contact with you to resolve this matter. Thanks again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleZarq was very professional and couldn’t be more helpful throughout the whole process. He was very responsive to all calls and emails and his communication was faultless. Thank you so much.PositiveResponsiveness, Professionalism
Dear Beth. Thank you for taking the time to leave a review regarding your experience with Zarq in our Northfields office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleVery happy with our interactions with Ronan, Kerry and the rest of the RSK team. Always helpful, responsive and willing to go the extra mile.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Northfields office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
GoogleWhen my partner and I were looking for a new place to rent, we found the people who worked with us professional, efficient and responsive. Thank you to Liam and his team.PositiveResponsiveness, Professionalism
Dear Emma, thank you for your 5* review. We are pleased to read that you had a great experience with our Northfields office. Kind Regards Sarah Tranter Customer Relations Team
5/5
GoogleI dealt with Shirley who helped us with the questions we had. We subsequently chose to defer our decision until the new year. But Shirley and the RSK team were very helpful, so we’ll be back.
Dear Colin. Thank you for sharing your kind words about Shirley. Your comments are much appreciated by the Northfields team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleMr Zarq did a good job to make sure everything was in order before handing over our apartment to us. He took time and patience to explain procedures, knowing we were new to the country.
Dear Lavin. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleI was satisfied at the beginning but not at the end. Had terrible experience in the flat I rented 14 park road with my landlord as well. They take the deposit and at the end of tenancy they try to deduct money and you have to chase everyone. And be transferred multiple times no one can just update you. The lady in management tram was not very nice as well. I don't recommend this agency to anyone honestly.
Dear Yacine, We are really pleased to read your positive review regarding the service from our Northfields Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleWe have been tenants in an RSK managed property for a few years now and have no complaints. Maria, the agent that looks after us, is very friendly and quick to respond to any queries.
Dear Arthur, I am very concerned to read your review and we would value the opportunity to discuss this with you. I have passed your comments onto the office Director, Micaela, and she will be in contact. Kind Regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleLiam helped us get everything setup quickly and efficiently. I'm really grateful to RSK lettings for helping us find a property so quickly. Would definitely recommend.
Dear Vasyl, Thank you for sharing your kind words about Liam. Your comments are much appreciated by the Northfields team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLiam went above and beyond in helping myself and my partner who are both first time renters. Nothing was too much trouble, we were so pleased we came across someone so helpful who made the process seamless. Thank you so much.
Dear Grace, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe bought a property from RSK April 2020, we knew that with the Stamp Duty holiday closing in we were operating on a really tight schedule. Marc who was our contact point with the seller went above and beyond to make sure things progressed quite smoothly. We were first time buyers and had no clue on the process looked like. But again, Marc make sure to guide us at every step of the way. In the end, we managed to complete the property 2 days (!!!!) before the Stamp Duty holiday ended and it was all thanks to Marc due dilligence. When I'm ready to sell my house, I know who to call.PositiveResponsiveness, Professionalism
Dear Josue. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe recently turned to RSK for getting help with finding us a new home. They were incredibly helpful and always professional, especially Zarq, who went above and beyond to get us the flat.
Dear Vivienne. Thank you for sharing your kind words about Zarq. Your comments are much appreciated by the Northfields team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe had great experience with one of the Estate Agents Anjali Chopra. She was professional, friendly and genuine. The company is very organized, followed up with leads, communicates well, and they pay attention to our needs as their potential clients.
Dear Parmis, what a lovely review you have given regarding our Anjali office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRonan and his team were nothing short of brilliant! Thank you for making the process of selling our home painless and realising a top price for us. We would wholeheartedly recommend RSK.
Dear Laurence, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Northfields office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI wanted to thank the Agency and especially Liyah for their swift and professional approach to their job. They've been very helpful and supportive with the whole process of renting and signing the Tenancy Agreement. Highly recommended agency!
Dear Lena, Thank you for your 5* review and your kind words regarding Liyah in our Northfields office. We are pleased to read this and hope to see you in one of our offices again. Kind Regards Sarah Tranter Customer Relations Team
5/5
GoogleI have been with RSK for some time. Maria is so thorough, with attention to detail. She is available and responsive. She answer's queries within no more than a couple of days. She is ready to have a chat if I need to ask her a question. She is timely. She is very easy going, friendly and supportive.PositiveResponsiveness, Quality, Professionalism, Value
Dear Omar, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleThe team at RSK have been great in the search for our new home. Zarq has been at the forefront of our search and has been super supportive and attentive when dealing with all our queries. We can’t wait to move in. Would highly recommend.
Dear Nick, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMarc, Kerry, Ethan, Ronan and the team are fabulous. Marc in particular went above and beyond to get our recent sale over the line. We also bought our flat through RSK back in 2017 and can’t recommend them highly enough based on both experiences.
Dear Helen, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. And we are glad that Marc, Kerry and Ronan were fabulous. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe have recently moved into a beautiful new flat, due to coronavirus we were unable to view it in person however RSK were really accommodating and provided us with virtual viewings and videos. Liam was really helpful and sorted everything out for us, we had full trust in him that the flat was right for us despite never viewing before we moved in! We are students and so sometimes estate agents can be quite dismissive, but Liam was great. Thank you so much
Dear Molly, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
