Robertson Smith and Kempson estate agents in London

★★★★★ 5/5

Google

Myself and boyfriend have been searching for an apartment in London for months now, Natalie was the most helpful, attentive and went above and beyond for me, it is a struggle as I don’t currently live in London but Natalie made sure I had all the videos I needed to make a decision on a property. Fantastic costumer service !

Vickie · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 1/5

Google

Would not recommend. Terrible experience so far. The reference checks were not ready by the move-in date and they wouldn't give us the keys, even though we already payed the full deposit + 1st month rent and signed the contracts. They kept us waiting literally from 10AM untill 15 min before they closed their office (18:45), while we had our luggage in front of the house. The house was left in a bad condition, they did not throw out any of the materials left from the workers and generally it didn't look like it was professionally cleaned at all (like we agreed). They probably have an answer for everything listed above, but honestly, this has been by far the worst experience I've had while moving houses. I'm writing this review because you sent me an email asking me to do it, so here you go.NegativeQuality, Professionalism

Dobri · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

I mainly dealt with Rique and a few times with Bradley. Rique was really responsive and was quick to follow up on anything he promised to do without forgetting. He was also really good at pushing through the sale towards the end. Bradley was also really helpful at answering questions and had a nice manner. Overall a positive experience and would recommend.PositiveResponsiveness, Quality, Professionalism

Sarah · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 4/5

Google

Had great experience with RSK (Ealing branch). Shout out to Duncan who has made my experience on finding my new home super easy and quick. Quick responses, professional manners and very helpful in general. Thank you.PositiveResponsiveness, Professionalism

Inga · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

The team at RSK Ealing have been great - have worked with Andre, Dario and Dom and they’ve all been professional, responsive, eager to help, and accommodating with viewing schedules. Haven’t quite found the right property yet so can’t comment on the purchase process, but so far have really appreciated working with this team.

Rose · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Reeta has been supporting us in our search for a rental property for the past months. It's been a difficult time in general, with very little properties coming onto the market and when they do, being snapped up very quickly. That's why it's … More

Steph · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Molly and her team have been very helpful and professional in helping us get our property on the rental market quickly. They provided detailed information regarding the current market, marketing strategy, and the different levels of services and fees.

Kheiredine · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Really happy I chose RSK to sell my flat. The entire team were very pro-active giving me regular updates on all viewings. Paul was very helpful in ensuring the transaction went ahead after the price was agreed and Domnick and Michael were a … More

Daniel · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Mr. Michael Shaw, the sales manager of RSK Ealing, is really professional and polite. During my house searching process, he helped me a lot. I still remembered that he replied my call at NewYear Eve, I supposed everybody were celebrating holiday at that time. It's deeply impressed me.

Julyana · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

We had an overall smooth and great experience with RSK Ealing. Thank you, Sona and the team for a very efficient transaction! They know what they're doing and they make sure the least thing you experience during the letting process is stress / frustration. Kudos!

Kit · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Having previously had bad experiences with estate agents we were a little nervous going into our search. Fortunately, Duncan made the whole process smooth, straightforward and somehow enjoyable! We will be using RSK Ealing for any future moves.

Hafsa · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Popped into the Ealing branch to enquire about properties, and Natalie was a delight to have talk us through available properties and get us on the way to renting our new home. Wonderful customer service all provided with smiles and a joyful atmosphere

Ben · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

I just picked up keys for my new apartment!!! 🤩Despite issues we had during whole process, agents Molly and Altin were extremely supportive and tried to make it as smooth as they could, from morning to late evening hours for a last a few … More

Oll · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

I would like to make a special mention to Natalie Arendt who has been great at her job. She has been very accommodating and very professional towards her approach in finding us a place to rent. She is indeed an asset to your company. Great job and thank you.

Maynard · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Reeta was lovely and helped us found our next home. The whole experience was easy and we felt comfortable all the way. Would happily recommend this agency to anyone looking for their future home.

Andrea · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Our estate agent Han has been an incredible help. As first time renters he made us feel comfortable and was so understanding through out the whole process. Cannot recommended his services enough.

Olivia · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

We've had a property tenanted through RSK for a couple of years. Altin found us some great tenants. I popped in today to clarify some contractual points and talk about potentially … More

Kim · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Fantastic customer experience. Reeta went above and beyond for me, always giving me relevant information, and getting back to me quickly on any queries. She and the whole team, have a warm and engaging manner. This has defintiely been my number one estate agency experience.

Shayne · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

RSK are the best estate agency in the local area. Duncan was extremely helpful and attentive to our needs in finding our first flat. His extensive local knowledge and likeable demeanour made what could have been a stressful process very … More

Stefan · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Great service from start to finish by Michael Shaw from the Ealing branch. Transparent during negotiations and the buying process, was also accommodating when it came to requests to view the property multiple times following the survey. Would have no hesitation in recommending RSK to buyers and sellers alike.

Jay · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 4/5

Google

We have had a good experience with RSK. Sona and Molly have been extremely responsive to all the queries we'd while finalising the renting contract of our current house. They have helped us through some issues that cropped up in the recent past while living in the rented place. They are approachable and friendly. Thanks!

Ambika · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Rating only, no written review.

Louise · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

Rating only, no written review.

Nuala · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

Great service. Thank you Zarq

Emile · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)