Trusted Agent profile
★★★★★
2,401 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.
2,237
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Showing 2,232 reviews on Google only. Show every review
5/5
GoogleThey are professional, efficient and always being punctual at the property. They truly understand my needs & requirements and provide good quality properties for our search. I am no hesitation to recommend him to others.
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat team, did a very good job with renting a house around Ealing. Everything went quite smoothly, it took very short to get the keys, thanks to Molly and Duncan. Recommended! Cool guys!
Dear Viorel, thank you for taking your time to leave a review for our Ealing office. We are very pleased to see that you received a 5* service from our team. We wish you all the best and good luck in your new home. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleRSK let my property for me, and worked hard to do so. The staff were all professional and polite, and helpful when I had questions. They have been very efficient, and I'd use them again.
Dear Vivien, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Ealing office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
GoogleWe've worked with Dom at RSK Ealing for several months and could not recommend them enough. Dom is so personable, honest and always goes the extra mile to deal with anything that comes up. We've dealt with many estate agents in the past and there is just no comparison- they are a rare find. Thanks Dom and team!PositiveResponsiveness, Professionalism, Value
Dear Erson. Thank you for taking the time to leave a review regarding your experience with Dom in our Ealing office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleKudos to RSK for having in your team a professional, responsive and courteous consultant - Duncan Pinder. He provided us regular updates, reminders about the viewing and been very patient with understanding our needs. Thanks a lot, Duncan! Keep up the good work!
Dear Elena. Thank you for taking the time to leave a review regarding your experience with Duncan in our Ealing office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMolly and her team are very responsive, reliable and always very helpful. I have dealt with them on several occasions and find them very straightforward and honest. Easy to deal with and someone is always available. Very pleased!PositiveResponsiveness, Quality, Professionalism
Dear Lazia. Thank you for your kind words regarding Molly and our Ealing office. We are pleased to read that you have received 5* service from the team. We hope that we can assist you in the future. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleVery efficient and friendly service from Mike at RSK. We achieved a realistic value for the house and were very accomodating with logistics or sorting out the sale. Would use RSK again
Dear Mark, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe have been dealing with Robertson Smith & Kempson Estate Agents and have no hesitation in recommending them. In particular, I would like to thank Dario Torresani for his professionalism, time keeping and his through knowledge of the local market. He isipdeed an asset to the organisation.
Dear Mervyn, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRSK (Ealing) have been really great. Their services have been very professional and helped my house move without any hassle. Look out for Liyah who has been really fantastic with the paperworkPositiveResponsiveness, Professionalism
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDuncan has been a great help during the entire process - he has listened to our feedback, addressed our concerns and gone out of his way to help us feel comfortable when looking for our new home.
Dear Patrycja, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent experience from entering the Robertson Smith & Kempson Agency. is a star, she helped us a lot, was very professional and promp when we needed an advice or any help. Massive thanks to her, and for always being at our disposal. I would definitely recommend Natalie Arendt-Turnbull for an easy and trouble- free move. Mahmoud Aawde
Dear Mahmoud, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have contacted many estate agents and Reeta from RSK is particularly professional. She listen to our enquire, and very patently answer all our questions! Incredibly smooth to deal with!!
Dear Ian, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDuncan and Jack have been so helpful in my search for a new home. Responsive, professional and efficient, yet patient and considerate at the same time. Very happy with the assistance and guidance, highly recommend for others searching in the area.PositiveResponsiveness, Quality, Professionalism, Value
Dear Kristine. Thank you for your review regarding Jack and Duncan in our Ealing office, they will be thrilled to read that they delivered 5* service. We wish you all of the best going forward. Kind Regards Sarah Tranter Customer Relations Team
5/5
GoogleI am making this review in behalf of a friend of mine, Emilia, who is unable to make one. "It was a pleasure to meet our agent, Duncan. Having bad experiences with other agencies, I can say that this agency, and especially Duncan, have exceed my expectations. He was so helpful with everything. His level of professionalism and dedication made me trust him and this agency. Good job Duncan and thank you a lot! GIVE THIS MAN A PROMOTION''.PositiveResponsiveness, Quality, Professionalism, Value
Dear Emilia and Damian. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleDreadful. Can’t understand all the 5 star reviews. Are they real? I notice many are one review only and suspicious. They lie and are completely without morals and ethics. They have preyed on an elderly couple despite knowing that they are vulnerable. I have had to intervene and Dominick the so called manager refuses to take calls and emails. I have had to instruct lawyers to get our keys back. Awful awful company. You have been warned 8 April This dreadful company will not stop emailing and threatening us. It amazes me that these guys can continue in business the way they act with their sellers. Beware they use investors to drive the price down. They have continues to refuse to return the keys. I am taking legal action.
Dear Perbinder, I am sorry to hear you have not had a 5 star experience with us. I have forwarded your comments to our Area Director for them to be reviewed with the team. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleNatalie was great helping us find a lovely home for the next two years! After the stress of finding a new flat and the pressure of prices rising, Natalie helped us find the perfect place, within budget and in a lovely location! Natalie you winner winner chicken dinner
Dear Daisy, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have been with RSK for many years now; I have always found the stuff to be very professional, responsive, friendly and very helpful. I can whole heartedly recommend this agency to all Landlords and tenants alike.PositiveResponsiveness, Quality, Professionalism, Value
Dear Anil, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRSK Ealing office is the best estate agent I have dealt with in a very long time. They are very efficient and quick and their customer service is excellent. Thank you to Michael and Paul in particular for dealing with my sale
Dear Ana, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleI dealt with them as I was looking to buy a property as a first time buyer and spoke with Dario T who was really helpful and recommend me a solicitor as well as a mortgage broker which I'm using. Would highly recommend RSK Ealing and a shout-out to Dario T.
Dear Francesco, We are thrilled to hear that you are pleased with the service you have received from our Ealing office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDuncan was a terrific agent! He found the perfect flat for us, he was perfectly on time for the showing and then help us through the offer/negotiation process. Really recommended!
Dear Marco, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Ealing office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThey are very professional and are currently helping us to find the perfect property for my family and me. I would like to thank Angelina from RSK Acton and specially Reeta from RSK Ealing office, as she has tiredlessly worked in finding us a home to move to.PositiveResponsiveness, Quality, Professionalism, Value
Dear Alfonso, thank you for taking the time to leave a 5* review for the team in our Ealing office. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleMany thanks to Duncan from the ealing office who helped us find a rental property quickly, great customer service, very professional and supportive. All in all, the process was smooth and we were delighted.
Dear Halim, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRSK Altin, Reena, Sona and Molly worked hard for me found tenants for my flat at very short notice. they arranged lots of viewings and it meant that I didn’t have to worry about it being empty. Altin in the rental team is great, really friendly chap and very helpful throughout the whole process. Reena is very sweet and helpful, certainly putting landlords that care at ease. Would certainly recommend RSK for Landlords.
Dear Dee, We are thrilled to hear that you are pleased with the service you have received from our Ealing office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleIt was a pleasure working with Duncan and his team! Duncan was diligent and responsive - he checked in regularly, making sure we were happy with the viewings. He made a conscious effort to find our family a house that ticked all our boxes, introducing new potentials even before they went on the market. My kids adored Duncan, especially my son, who kept finding one pound coins in Duncan's car, which Duncan "accidentally" dropped. Made the little guy's day every time! Thank you so much for a great experience!PositiveResponsiveness, Professionalism
Dear Monika. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
