Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

★★★★★ Excellent

2,401 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,237

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,232 reviews on Google only. Show every review

5/5

Google

Reeta has been really nice, caring and understood our needs. We were not able to find exactly the place we were looking for however, I would 100% recommend this agency as everyone is super professional. Reeta contacted me every time something new came on the market and really wanted us to find the right place.PositiveResponsiveness, Professionalism

Sarah · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Sarah, what a lovely review you have given regarding our Ealing office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I've worked along side RSK in Ealing with my business for several years and have found them to be fantastic in all aspects of my property search for my clients, especially Molly who has helped me on numerous occasions with concluding the tenancy. I highly recommend using RSK as they are without doubt experts in their field. Yuki (Pine Hill)

Pine · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Yuki, Thank you for your review, and mentioning your experience with Molly in our Ealing office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

We have had a great experience when looking for a new property through RSK Ealing and we would specially like to thank Reeta who went above and beyond to get everything sorted for us. The contract was sorted very quickly and all our concerns and questions were answered very promptly and professionally.

Leontien · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 23 August 2024

Dear Leontien, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We have had a really great experience with the company. The agents have been extra helpful, friendly, and professional and are all accomodating and willing to help. In particular, we were very impressed with Duncan Pinder at one of our viewings, who was able to answer all our questions and had great knowledge about the property.PositiveResponsiveness, Quality, Professionalism

Talia · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Talia. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Duncan has been fantastic support during what could have been a very stressful time, finding a property to rent and move in within the space of 10 days. His attentive and professional nature made the process so smooth, and has been checking in even after us moving in to ensure everything is going okay! 10/10 recommendation for Duncan and RSK👍🏼PositiveResponsiveness, Quality, Professionalism, Value

Luke · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Luke. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

It was nice experience working with RSK team to find good properties for rent. The team is very professional, responsive and have best in class quality of service. Special thanks to Reeta Sisodiya who has been very helpful for viewing the property, co-ordinating with the landlord and negotiating the requirements. Thank you so much.PositiveResponsiveness, Quality, Professionalism

Shubhendu · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Subhendu. Thank you for sharing your kind words about Reeta. Your comments are much appreciated by the Ealing team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Han and the team did a fantastic job in helping me find the most suitable apartment, that was quick, professional and have a great value of money. Han was able to find the most suitable option for my family in a very short time with an option that exceeded my expectations. I would definitely recommend RSK and Han to family and friends.PositiveProfessionalism, Value

Sultan · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Sultan We are thrilled to hear that you are pleased with the service you have received from our Ealing office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had amazing service from Duncan he was swift, efficient with my rental agreement. He has fantastic people skills and is very welcoming and warm. Easy process from start to finish. Would highly recommend ☺️PositiveResponsiveness, Quality, Professionalism, Value

Jo · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Jo, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

Great customer service with follow ups on a regular basis. Reeta was very friendly, personal and tried her best to accommodate our requests and provide advice. It was a pleasant experience despite market limited supply of houses at this time. All the best Reeta.

Anil · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Anil, We are thrilled to hear that you are pleased with the service you have received from our Ealing office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

RSK sold our property in Ealing recently and my wife and I had a very positive experience with the whole team. We used multiple agents to market the property but RSK were the most proactive and engaged by far. Dominic, Michael and the whole team were professional and responsive throughout the whole process and always helped find ways to unblock any issues we had with the sale process. I would thoroughly recommend RSK to anyone looking to sell their property in Ealing.

Nithin · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Nithin, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Of all the agents in the local area we found these guys to be the most reliable, consistent and solid throughout the process of buying our house in West Ealing. Andre our agent has been really helpful throughout, and quick to respond to queries. Wouldn’t hesitate to recommend both Andre and RSK to anyone looking to buy in the wider Ealing area. Would also add that the services they recommended eg legal, surveyor etc were also very good and communication between the different services was aided by Andre which really helped. This is not always the case with agents so really made the difference.

Ben · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Ben, It’s great to hear that you have had a brilliant experience with our Ealing office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

When my partner and I were looking for a new flat to move into we messaged RSK via a property we saw on rightmove; within a week we had had conversations with Duncan who asked us what our preferences in a property were and had a viewing arranged within 5 days of the first contact. We were subsequently accepted on an offer and all reference checks and contracts were issued and signed within days with Duncan being available to assist every step of the way. We also had great help from Reeta who conducted the viewing and assisted with our initial interest in the property. Everyone at RSK we have dealt with has made what can be a potentially very stressful experience turn out to be a very easy and simple process.PositiveResponsiveness, Professionalism

Andrew · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Andrew, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Ealing office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team

5/5

Google

Have been really impressed with the level of service I’ve received at this branch. As a buyer, I was still attended to with the utmost care and Dom in particular always went out of his way to help move things along and maintained a cheerful composure despite me often being grumpy with how long things were taking (not the estate agents fault). Though I don’t have experience of them as a seller, I’m sure they would maintain and exceed the level of service I have been provided with

VchocolateT · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Thank you for taking the time to leave a review regarding your experience with our Ealing office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

One of the best most proactive estate agents in ealing. If your planing on renting or selling your property I highly recommend using them. The other agents in the area just take photos and post it on Right Move. RSK was the only one actively looking for clients to rent the property. Reeta was outstanding and very helpful. We are very happy with them and will continue to work with them in the future.

Pari · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Pari, Thank you for sharing your kind words about Reeta. Your comments are much appreciated by the Ealing team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I've had an excellent experience with this estate agents and Sona has been fantastic every step of the way! She has been responsive, supportive, proactive and available for any questions no matter how small or obvious they might be. She went above and beyond to make sure I was comfortable throughout the process! She even identified a suitable flat for me that had an incentive to get it within my budget. Very thankful to Sona and the team at RSK Ealing!PositiveResponsiveness, Quality, Professionalism, Value

Aman · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Aman. Thank you for sharing your kind words about Sona and the team. Your comments are much appreciated by the Ealing team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

An amazing experience with RSK. A truly caring and tailored service. Reeta has been amazing, really listened to all my needs and she would ensure she sent me only properties I would be interested in. As I am working full time and a mum of two, booking viewings would sometimes be difficult, however Reeta would make it easier and work around my timings. Thank you so much for making a stressful experience easier. Also thank you to Aldi for ensuring I was in hands of one of the best employees Reeta!

Alia · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Alia, Thank you for sharing your kind words about Reeta. Your comments are much appreciated by the Ealing team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Natalie and Altin helped us in finding a home ! Extremely responsive and also understand what their customer wants. Natalie was specifically patient in understanding our requirements were and tried to find the right property for us . Glad to have availed RSK services. I hope they would be able to maintain the same standard of service during the course of our stay in that apartment too!PositiveResponsiveness

Kannupriya · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Kannupriya, Thank you for taking the time to leave a review regarding your experience with Natalie and Altin in our Ealing office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Many thanks to that team at RSK for your support and hard work in finding us a rental house in Ealing. Sona was friendly, organised and knowledgable about the several properties we inspected. Once we found our perfect house she was helpful through the contracts stage along with Molly. I was surprise how smooth the contracts stage was and it was completed in a matter of days. We are now settled in, boxes unpacked and RSK helped to take out some of the stress of moving. Many thanks RSK team.

Jessica · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Jessica, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Google

We found our house through R&S this month and while the service to help us to find a house and sign the contract was good, the maintenance is really poor and frustrating. We were told that the walls would be repainted and the carpet would be changed before we moved in but the day we arrived nothing was done, we had to follow up the agency thousands of times to get it done, the promised us they would do it while we were away this week and to our discomfort we arrived from the trip to find that the job was not done again, we have been living in boxes for two weeks now and no one seem to care. Our issue hasn't been solved yet and God know when this is gonna happen

Barbara · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Barbara, Thank you for your feedback. I am sorry to hear your experience with us was not as we would have expected. I am concerned to read your comments and have forwarded your comments to the Director of our office to be reviewed with the team. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Estate agent Reeta was a wonderful support in our house search. She listens and understands expectations, she is very helpful and responsive. She also provided a great support to explain all the process. Highly recommended especially if you are new in UK!PositiveResponsiveness, Professionalism

Melike · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

We are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

It has been great searching for properties with the help of Reeta! Her recommendations were in line with our wishes and the whole process went smoothly. Communication was really good too, we were updated frequently. We recommend RSK in general as they helped us find our first let too.

Benjamin · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 23 August 2024

Dear Benjamin, thank you for taking the time to leave us a 5* review. We are pleased to read that your experience with our Ealing office has been 5*. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

It was indeed a real pleasure working with Robertson Smith & Kempson Ealing Estate Agents in our quest to find our next home as we plan our move to London. It is unfortunate we didn't find that home from the viewings we did with our dedicated agent Duncan, but rest assured his professionalism and dedication to arrange and assist with our viewings as well as Duncan's personalised support certainly played a major role in our choice of home. We will certainly remain in touch & look forward to hopefully work together again with R & K and Duncan specifically in the near future. Until then, we as a family all wish the team all the best. 🙏

Ziad · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Ziad, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Ealing office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

RSK is a professional property agent. The properties they have showed me are nice. Their Sales team, and especially their Sales Manager, Mr. Michael Shaw, is very professional. They know my needs and are always able to show me the potential of the property which I have not been aware of during the house viewing. I will certainly appoint RSK if I sell my own property in future.

12yummy34 · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Andre has been great to work with, he is one of the few agents that I found put my needs at a high priority which seems to be rare in the sector. He is easy to communicate with (articulated and honest) and always very quick to get the answers needed. He also stays on top of things, which makes everything move faster as we progress through the sale. I would recommend working with Andre if you're looking to buy a property.

Charlotte · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Charlotte, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Ealing office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent